Sacramento Utilities: Pay Bill, Login, One-Time Payment, Phone Number and Assistance
Need to pay a City of Sacramento utility bill, log in, enroll, make a one-time payment or call Customer Service? This guide shows the official route first and then explains what to do after clicking.
Sacramento’s Department of Utilities handles water, sewer, stormwater and related billing services. It does not provide gas or electric service, so use the right page before paying or calling.
Choose Your Sacramento Utilities Task First
Start with your exact need. Payment, login, account setup, assistance, water service and scam concerns use different official routes.
Official Sacramento Utilities Login, Enroll and One-Time Payment Portal
The official billing portal is the main action page for payment and login. It shows Log In, Enroll, One Time Payment, Contact Us, Help and Go Mobile options.
City of Sacramento Utilities Phone, Email, Hours and Office
Use Customer Service for utility account support, new account setup, account changes, billing questions and lien information.
How to Log In or Enroll for Sacramento Utility Billing
Use Log In if you already created portal access. Use Enroll if you need to set up online billing and payment access for the first time.
- Open the official portal.
Click City of Sacramento Utility Billing and Payment Service. - Choose Log In or Enroll.
Use Log In for an existing account. Use Enroll if you need to create online access. - Keep your bill nearby.
Use details exactly as shown on your City of Sacramento utility bill. - Check your email and contact details.
Use an email you can access because billing messages and support replies may depend on it. - Save login details securely.
Do not save login information on public or shared computers.
How to Make a One-Time Sacramento Utility Payment
One Time Payment is useful when you want to pay quickly without creating full portal access. It is still important to check the account and amount before submitting.
- Open the official portal.
Use the Utility Billing and Payment Service. - Select One Time Payment.
Do not use a search ad or third-party page if you are not sure it is official. - Enter bill details carefully.
Use your account and service details exactly as shown on the bill. - Review the payment method.
Double-check bank or card information before submitting. - Save confirmation.
Keep the confirmation number until the payment posts correctly.
Sacramento Utilities Payment Options and Fees
The City lists several no-charge payment routes. Choose based on urgency, access and whether you need help from a representative.
| Payment method | Best for | What to do next |
|---|---|---|
| Online Utility Billing page | Most customers who want to pay or manage billing online. | Open the official portal, log in, enroll or choose One Time Payment. |
| Mobile pay app | Customers who prefer mobile access. | Start from the official Customer Service or payment page to confirm the current mobile route. |
| Automated phone system | Phone payment without waiting for a representative. | Call Customer Service and follow the payment routing. |
| Over the phone with representative | Customers who need account help before payment. | Call 916-808-5454 during listed Customer Service hours. |
| Check, money order, cash | Alternate in-person or non-online payment needs. | Confirm current instructions on the official Pay Your Utility Bill page before using. |
| Bank transfer / home banking | Customers who pay from their own bank. | Enter bank details accurately to avoid returned-payment issues. |
Sacramento Utility Bill Financial Assistance
The City of Sacramento offers a utility rate assistance program. Eligible customers may save money on water, sewer and garbage bills, depending on the services they receive.
| Qualification area | What the City says | What to prepare |
|---|---|---|
| City utility bill | You may qualify if you pay the City for water, sewer and garbage services. | City utility account and recent bill. |
| Residence | You must live at the property receiving the services and the utility bill must be in your name. | Service address and account holder details. |
| Income or SMUD EAPR | Your household must meet income requirements or participate in SMUD’s Energy Assistance Program Rate Program. | Income documentation or a recent SMUD bill showing EAPR participation if using that option. |
Water, Sewer, Drain and Other Utility Service Requests
Not every utility issue is a billing issue. Use the right route for water, sewer, drainage, conservation, development and permit questions.
| Need | Official route | Use for |
|---|---|---|
| Water, sewer and drain service requests | Call 311 | Service requests related to water, sewer or drainage issues. |
| Water conservation help | 916-808-5605 | Water conservation questions and assistance. |
| Hydrant site permit or vehicle utility permit | 916-808-5454 | Vehicle inspections, vehicle permits and hydrant site permit payment questions. |
| Utility records, meter or tap connections | 916-808-7890 | Development projects, utility records and City meter or tap connection payment questions. |
Sacramento Utilities Scam Warnings: Calls, Door Visits and Water Tests
Scam prevention is important because payment and water-quality topics are sensitive. The City gives clear guidance on suspicious calls and door-to-door water-treatment scams.
- Hang up if a caller pressures you about unpaid utilities and asks for urgent payment.
- Call the Department of Utilities Customer Service at 916-808-5454 if you suspect fraud.
- Ask to see identification if someone claims to represent a water department.
- All City of Sacramento staff carry badges identifying them as government officials.
- Call the City if materials left at your home look official but direct you to a private number.
- The City says Sacramento drinking water meets or exceeds federal and state regulations.
Common Sacramento Utilities Payment Mistakes to Avoid
These mistakes cause payment delays, duplicate payments, account confusion and scam risk.
- Do not search randomly and click a payment page that looks like the City but is not linked from the official City page.
- Do not assume Sacramento Utilities handles gas or electric service.
- Do not enter bank information quickly without checking routing and account details.
- Do not ignore the $25 returned-payment risk for inaccurate bank information.
- Do not use One Time Payment every month if enrolling would help you track bills and messages better.
- Do not call 311 for billing or login issues; use Utilities Customer Service instead.
- Do not share payment information with anyone who calls you about an unpaid account.
- Do not throw away letters from the City about past-due accounts or payment options.
City of Sacramento Utilities Customer Service Map
Use the map for general navigation only. For account-specific help, call Customer Service or use the official payment portal.
Map is for navigation help. Always confirm office access, hours, holiday closures and service rules on the official City of Sacramento website before visiting.
Sacramento Utilities FAQs
How do I pay my City of Sacramento utilities bill online?
Use the official City of Sacramento Utility Billing and Payment Service. You can log in, enroll or use the One Time Payment option, depending on whether you already have online access.
Where is the Sacramento Utilities login page?
The Sacramento Utilities login is available through the official Utility Billing and Payment Service portal linked from the City of Sacramento Pay Your Utility Bill page.
Can I make a one-time Sacramento utility payment without logging in?
Yes. The official Utility Billing and Payment Service portal includes a One Time Payment option. Keep your bill and account details ready before starting.
What is the City of Sacramento Utilities customer service phone number?
Call City of Sacramento Utilities Customer Service at 916-808-5454 for customer account assistance, new account setup, account changes, liens, billing and payment help.
What are Sacramento Utilities customer service hours?
City of Sacramento Utilities Customer Service is listed as available Monday through Thursday from 8 a.m. to 4 p.m. and Friday from 8 a.m. to 11:30 a.m., excluding holidays.
Does City of Sacramento charge for online or phone utility payments?
The City states there is no charge for payments made through the mobile pay app, online Utility Billing page, automated phone system or over the phone with a customer service representative.
What happens if I enter wrong bank information for Sacramento utility payment?
City guidance says customers are responsible for accurate bank account information and inaccurate information may result in a returned-payment fee of $25.
Does Sacramento Utilities provide gas or electric service?
No. The City’s Department of Utilities provides drinking water, stormwater and wastewater services. It does not provide gas or electric utility services.
Is there Sacramento utility bill financial assistance?
Yes. The City of Sacramento offers a utility rate assistance program. Eligible customers may save money on water, sewer and garbage bills depending on services received and qualification rules.
How can I avoid Sacramento utilities scams?
The City says the Department of Utilities does not call customers about unpaid accounts; it sends a letter. If you suspect a scam, hang up and call Utilities Customer Service at 916-808-5454.
Official Source Note
This independent guide summarizes official City of Sacramento utility billing, customer service, financial assistance and scam-warning pages to help users reach the correct action faster. It cannot accept payments, access accounts, change billing information, approve assistance, submit a service request or verify your account.
| Official source | Used for |
|---|---|
| City of Sacramento Pay Your Utility Bill | Authorized utility payment website, enroll, make payments, customer-service messages, alternate payment methods and returned-payment warning. |
| Utility Billing and Payment Service | Log In, Enroll, One Time Payment, Contact Us, Help and Go Mobile actions. |
| Utilities Customer Service | Phone number, email, hours, customer account help, new account setup, account changes, liens and service request routing. |
| Financial Assistance | Utility rate assistance, qualification basics, water, sewer and garbage savings, and application proof details. |
| Utilities Scams | Unpaid-account call warning, door-to-door water test scams, badge verification and clarification that the Department does not provide gas or electric service. |
Last checked: July 11, 2026. Official page layouts, portal screens, payment options, phone routing, fee rules and assistance requirements can change. Always follow the latest official instructions after clicking.