Sacramento Utilities: Bill Pay, Login, Phone, Rates & Assistance 2026
City of Sacramento utility billing • water • sewer • stormwater • solid waste
If you need to pay a City of Sacramento utility bill, log in or make a one-time payment, call Customer Service, start an account, deal with a past-due balance or apply for bill assistance, use the task-specific routes below.
Sacramento’s Department of Utilities provides drinking water, stormwater and wastewater services. Garbage, recycling and organics charges can also appear on the same City utility bill, even though those collection services are operated through Recycling & Solid Waste.
Sacramento Utilities Quick Answers
The City-authorized portal includes a separate one-time payment option for customers who do not need to enroll in full online account access.
The City directs new-account setup, account changes and lien questions to Customer Service at 916-808-5454.
Use Utilities Customer Service for bills and accounts. Use 311 for water, sewer and drainage service requests.
How to Pay a City of Sacramento Utility Bill
Sacramento lists several payment methods and currently states that its online billing page, Mobile Pay App, automated phone system and representative-assisted phone payment have no City convenience charge. Alternate methods such as check, money order, cash and home-banking transfers are also listed as no-charge payment routes.
Best for login, enrollment, one-time payment and recurring account management.
Useful when you only need to submit a payment and have your bill/account details ready.
The City app supports bill payment, automatic payments, multiple accounts, paperless billing and bill history.
The City lists automated and representative-assisted phone-payment options.
Confirm the latest delivery or in-person instructions before using a slower payment method for an urgent bill.
After opening the City’s payment page
- Use the City’s link to the authorized Utility Billing and Payment Service.
- Choose login, enrollment or one-time payment based on whether you want ongoing account access.
- Check the service address, account information and amount before entering payment details.
- If paying through your own bank, carefully verify routing and account information.
- Save the receipt or confirmation until the payment appears correctly on the City account.
Sacramento Utilities Login, Enroll and One-Time Payment
The City-authorized billing portal separates three common tasks: existing-user login, first-time enrollment and one-time payment. Starting from the City’s own payment page is the safest way to reach the external billing system.
Open City-Authorized Utility Billing PortalAfter opening the billing portal
- Choose Log In if you already created online access.
- Choose Enroll if this is your first time creating portal access.
- Choose One Time Payment if you only want to pay without managing a full online profile.
- Keep a recent City utility bill nearby and enter account information exactly as shown.
- After payment, keep the confirmation and check that it posts to the intended account.
When Enrollment Is Better Than One-Time Payment
One-time payment is useful for a quick transaction. Enrollment makes more sense if you routinely manage the account because the City’s payment system and Mobile Pay App support features such as future payments, payment history, paperless billing and multiple linked accounts.
Past-Due Sacramento Utility Bill and Water Shutoff Risk
Sacramento’s published water-service termination policy says customers who are more than two months past due may be subject to water-service termination.
If you are behind, call Utilities Customer Service at 916-808-5454 rather than waiting for the account to reach shutoff. The City specifically tells customers who cannot pay a current bill to contact the Department of Utilities to discuss payment arrangements or other available options.
After opening the services and rates page
- Find the water-service termination section.
- Compare the City’s policy with the dates and notices on your own account.
- If you are already late, call 916-808-5454 and ask what payment arrangement may be available.
- Do not assume that a payment made after a termination notice automatically cancels field action without confirmation.
Sacramento Utility Rate Assistance (SURA) in 2026
Sacramento Utility Rate Assistance is more specific than a general hardship program. To qualify, you must pay the City for applicable water, sewer and garbage services, live at the property receiving those services, and have the City utility bill in your name.
You must also either meet the household income rules or participate in SMUD’s Energy Assistance Program Rate. The City’s 2026 application says savings can total more than $611 per year, depending on which eligible City services you receive.
2026 SURA Income Limits
| Household size | Maximum monthly income | Maximum annual income |
|---|---|---|
| 1-2 people | $3,607 | $43,280 |
| 3 | $4,553 | $54,640 |
| 4 | $5,500 | $66,000 |
| 5 | $6,447 | $77,360 |
| 6 | $7,393 | $88,720 |
| 7 | $8,340 | $100,080 |
| 8 | $9,287 | $111,440 |
| Each additional member | Add $947 | Add $11,360 |
What to Submit
The City says the SMUD bill showing Energy Assistance Program Rate participation must be dated within the past two months.
Provide income documentation for adults living at the service address. The City’s application specifically says not to send original documents.
After opening the financial-assistance page
- Confirm that the City utility bill is in your name and that you live at the service property.
- Choose the SMUD EAPR route or household-income route.
- Use the online application if available, or download the 2026 printable application.
- Attach the required proof rather than original documents.
- If mailing, send the application to Sacramento Utility Rate Assistance, 1395 35th Avenue, Sacramento, CA 95822.
- For application help, call 916-808-5454.
Sacramento Water, Sewer and Garbage Rates in 2026
Sacramento’s drinking-water and wastewater rates have remained unchanged since 2020. The exact bill depends on whether service is metered or flat-rate, meter size, water use, sewer service area and other charges appearing on the account.
Published Residential Water and Wastewater Examples
| Service | Published current rate | What it means |
|---|---|---|
| Flat-rate water, 6-9 rooms | $66.95 | Monthly flat-rate example listed by the City. |
| Metered water, 1-inch meter | $35.72 service charge + $1.4587 per 100 cubic feet | Use depends on metered consumption. |
| Flat-rate wastewater, 6-7 rooms | $31.65 | Residential flat-rate example listed by the City. |
| Metered wastewater, 1-inch meter | $27.20 service charge + $1.2953 per 100 cubic feet | Applicable billing depends on the service configuration. |
Current Residential Solid-Waste Container Rates
| Container / service | Monthly rate listed by City |
|---|---|
| 32-gallon garbage | $19.04 |
| 64-gallon garbage | $25.07 |
| 96-gallon garbage | $30.51 |
| Mixed recycling | $8.10 |
| 96-gallon organics | $19.18 |
After opening the proposed-rate page
- Remember that the displayed future rates are proposals, not current September 2026 charges.
- Review the City’s rate-adjustment timeline and bill calculator.
- If you are a property owner, read the Proposition 218 notice and protest information mailed for the process.
- Check again after the December 2026 hearing before assuming the July 2027 rates have been adopted.
Garbage, Recycling and Organics on the Sacramento Utility Bill
Garbage, recycling and organic-waste charges can appear on the same bill as water and sewer service. That does not mean every collection problem is a billing problem: billing questions go to Utilities Customer Service, while missed pickups, container issues and collection requests generally use Sacramento 311.
Residential garbage container cost varies by size, which is why changing cart size can change the monthly City utility bill.
The green container is used for organic waste. The City says residential properties must use organic-waste recycling containers.
Recycling follows an A- or B-week schedule. Use the City’s collection calendar rather than guessing from a neighboring street.
After opening Collection Services
- Use the collection-calendar tool to find your address-specific service day.
- Check whether your recycling is on A week or B week.
- For missed service, broken containers or size exchanges, use the service-request links or contact 311.
- If your question is about the amount charged on the bill rather than collection itself, contact Utilities Customer Service at 916-808-5454.
New Accounts, Water Problems and the Right Sacramento Phone Number
Sacramento uses different routes for account administration, field service, conservation and development-related utility work. Calling the correct one first can avoid being transferred between departments.
New account setup, changes to an existing account, payment questions and lien information.
Use for service requests involving City water, sewer or drainage infrastructure.
Conservation questions, programs and water-use assistance.
Development projects, utility records and City meter or tap connection questions.
After opening Customer Service
- Use 916-808-5454 for account setup, changes, billing or liens.
- Use 311 if the problem is a water, sewer or drainage service request rather than a billing question.
- For conservation questions, use the separate Water Conservation phone or email listed by the City.
- Check the posted hours before visiting the customer-service office.
Sacramento Utility Scam Warning
Utility scams matter here because Sacramento has specifically warned customers about callers claiming an unpaid account and door-to-door sellers making alarming water-quality claims.
The City also warns about people who may claim Sacramento tap water is contaminated in order to sell unnecessary testing or treatment equipment. City employees carry identification badges. If you are unsure whether a person or notice is legitimate, verify it through the Department of Utilities.
Sacramento Utilities Customer Service Office
Sacramento, CA 95822
Phone: 916-808-5454
Email: utilitiescs@cityofsacramento.org
Monday-Thursday: 8:00 a.m.-4:00 p.m.
Friday: 8:00 a.m.-11:30 a.m.
Excluding City holidays
Related City Utility Guides
These previously published guides are useful if you are moving, managing more than one municipal utility account, or comparing how other city-run water, sewer and solid-waste systems handle billing.
Sacramento Utilities FAQs
1. What is the City of Sacramento Utilities customer service phone number?
Call 916-808-5454 for utility account help, new-account setup, account changes, billing questions, payment help and lien information. Customer Service is available Monday-Thursday from 8 a.m.-4 p.m. and Friday from 8 a.m.-11:30 a.m., excluding holidays.
2. Can I make a one-time Sacramento utility payment without enrolling?
Yes. The City-authorized Utility Billing and Payment Service includes a One Time Payment option. Keep your current bill and account details nearby and save the confirmation after paying.
3. Does Sacramento charge a convenience fee for online or phone utility payments?
The City’s current Customer Service guidance says there is no charge for payments made through the Mobile Pay App, online Utility Billing page, automated phone system or over the phone with a customer-service representative.
4. What happens if I enter the wrong bank information when paying Sacramento Utilities?
The City says customers are responsible for accurate bank information and incorrect information may result in a $25 returned-payment fee.
5. How far behind can a Sacramento utility account be before water shutoff risk?
The City’s published water-service termination information says customers more than two months past due may be subject to water-service termination. Call 916-808-5454 early if you cannot pay the current bill and ask about payment arrangements.
6. Who qualifies for Sacramento Utility Rate Assistance in 2026?
You generally must pay the City for applicable water, sewer and garbage services, live at the service property, have the City utility bill in your name, and either meet the 2026 household-income limits or participate in SMUD’s Energy Assistance Program Rate.
7. Does the City of Sacramento utility bill include garbage and recycling?
It can. The City states that garbage, recycling and organic-waste charges appear on the same bill as water and sewer services for applicable residential customers. Collection-service problems generally go through 311 rather than Utility Billing.
8. Are Sacramento water and sewer rates increasing in 2026?
The City’s drinking-water and wastewater rates have remained unchanged since 2020. New increases are being proposed for a five-year period beginning July 1, 2027, but as of September 12, 2026 those future rates are still part of a Proposition 218 review process and are not current 2026 rates.
9. Who do I call for a Sacramento water, sewer or drainage service problem?
Call 311 for water, sewer and drainage service requests. Use Utilities Customer Service at 916-808-5454 for billing, payments, account setup and account changes.
10. Does Sacramento Utilities handle electricity or natural gas?
No. The City of Sacramento Department of Utilities provides drinking water, stormwater and wastewater services and manages billing for applicable City utility charges. Electricity and natural gas use separate utility providers and should not be paid through the City’s water-and-garbage billing portal.
Accuracy and Official-Source Note
This independent page is intended to help Sacramento utility customers choose the right official route without confusing billing, field-service, solid-waste and assistance responsibilities.
Current information was checked against City of Sacramento pages for Utility Billing, Customer Service, Services and Rates, Recycling & Solid Waste, 2027 proposed rate adjustments and Sacramento Utility Rate Assistance. The 2026 SURA application was also reviewed for current income limits and required documentation.
Account status, rates, proposed future rates, program eligibility, portal screens and office hours can change. For a shutoff notice, urgent payment or account-specific decision, follow the current instruction given by the City of Sacramento.
Editorial verification date: September 12, 2026.