Fort Collins Utilities: Pay Bill, Login & Phone 2026
City of Fort Collins, Colorado • electric • water • wastewater • stormwater
If you searched for City of Fort Collins Utilities because you need to pay a bill, sign in, start or stop service, report an outage or understand a charge, begin with the exact task below. Fort Collins Utilities handles electric, water, wastewater and stormwater services for more than 75,000 customers.
For billing and account help, call 970-212-2900. Electric outages use a different 24-hour number, 970-221-6710, while urgent water, wastewater and stormwater problems go to 970-221-6700.
Fort Collins Utilities Quick Answers
The City’s current payment page accepts Visa, Mastercard, Discover, American Express, Google Pay and Apple Pay for one-time card payments.
Sign in or register for online billing if you want to view bills and pay from a checking or savings account.
Fort Collins currently charges a $19.65 activation fee instead of a residential service deposit.
How to Pay a Fort Collins Utilities Bill
Fort Collins provides online, phone, mail and in-person payment. If the bill is already past due, use a method that can be confirmed quickly rather than relying on a third-party retailer or mailed check.
Sign in to Utilities Account Access to view and pay bills electronically through the City’s secure system.
The City’s payment page says one-time card payments post immediately and can cover multiple utility accounts in one transaction.
Automated account-balance information and card payments are available 24 hours a day.
Return the bill stub with payment. Fort Collins says never to mail cash.
Use the Customer Service lobby during published office hours.
After opening the Fort Collins payment page
- Choose Utilities Account Access if you want to sign in and pay from checking or savings.
- Choose the one-time card payment route if you want to pay without managing an online billing profile.
- Verify the account and service address before authorizing payment.
- Save the transaction confirmation, especially if the account is past due.
- If online payment is unavailable because of an account issue, call 970-212-2900.
Even Pay for More Predictable Monthly Bills
Even Pay averages seasonal changes instead of making every month’s payment match that month’s actual utility charges. Fort Collins recalculates the amount based on previous utility costs and expected changes.
The program is currently available to residential customers with at least six months of Fort Collins Utilities account history who are not delinquent. The City lists no enrollment fee.
Fort Collins Utilities Login and Account Access
Use the City’s Pay My Bill page to reach Utilities Account Access. The secure online system lets enrolled customers view and pay bills using a checking or savings account.
Open Official Utilities Account Access RouteAfter opening Fort Collins Pay My Bill
- Find the Online section.
- Use Utilities Account Access if you want to sign in or register.
- Use the Sign In option for an existing profile.
- Once logged in, verify that the correct utility account is attached to the profile.
- If you moved and only see your old address, add the new account number rather than creating an unnecessary second profile.
If Your Online Account Still Shows an Old Address
Fort Collins explains that an online profile is customer-controlled. When you move, the City does not automatically replace the account number inside your profile.
In the portal, use Profile → View Enrolled Accounts and add the new account number shown on your utility bill. You do not need to create a completely new online profile simply because your service address changed.
Fort Collins Utility Service Charges in 2026
These are some of the City’s currently published account-service fees. They matter most when starting service, paying late or restoring disconnected electric or water service.
One service-connection fee covers an account with one or more metered or unmetered utility services.
Assessed on an unpaid balance after the due date under the City’s current fee schedule.
Applies to electric or water service restored after disconnection for delinquency.
Current charge for electric and/or water reconnection after 5 p.m., on weekends or holidays.
Applies to a returned check, electronic funds transfer, card transaction or other returned item.
Start, Stop or Transfer Fort Collins Utility Service
The City requires at least one business day for normal start or stop requests and says requests can be made up to 30 days in advance. Service cannot be backdated.
The City’s current Customer Support page directs new customers to call 970-212-2900 to establish service.
Existing customers can submit transfer or stop-service requests through the City’s secure service-request system.
Fort Collins bills by geographic cycle, so a newly opened account can miss the next immediate billing date.
- Be the authorized account holder
- Have the Fort Collins service address ready
- Schedule at least one business day ahead
- Do not request a backdated start or stop date
- Update AutoPay or bank bill pay after a move
- Call if service was turned off for non-payment
After opening the secure service-request page
- Confirm that you are the person who will be the authorized account holder.
- Begin the City’s service-request process with your own contact information.
- Watch for the activation email sent by the City.
- Allow five to 10 minutes for the email before requesting another one; check spam if necessary.
- Use the activation link within 24 hours.
- If your service was disconnected for non-payment, call 970-212-2900 instead of using the normal move request.
Fort Collins Electric Outage, Water Emergency & Sewer Backup
Fort Collins uses different emergency numbers for electric service and its water-related utilities. Calling Customer Service first can delay the report.
Use the 24-hour electric outage number for power interruptions and electric-service problems.
Use for urgent water service problems, sewer blockage or backup, water-quality concerns and stormwater incidents.
Contact Colorado’s utility notification service before digging rather than calling the outage line.
After opening the Customer Support page
- Use the Emergency Contacts section rather than a normal billing form.
- Choose 970-221-6710 for electric service.
- Choose 970-221-6700 for water, wastewater or stormwater emergencies.
- Provide the exact address and describe the problem clearly.
- Do not approach damaged electric equipment or enter unsafe flooded areas to investigate.
Fort Collins Utility Bill Assistance and Lower-Income Discounts
Fort Collins offers both short-term bill assistance and longer-term rate discounts. They solve different problems, so it helps to know which program to ask about.
Residential customers with a past-due electric or water account may request help once per 12-month period running Oct. 1-Sept. 30.
The Income-Qualified Assistance Program provides a 25% discount on certain electric, water and/or wastewater rate elements for eligible customers.
LEAP helps with winter heating costs. Acceptance also establishes eligibility for Fort Collins IQAP when the household has qualifying active utility service.
Payment Assistance Fund Eligibility
The current Fort Collins program requires a past-due electric or water bill and household income at or below 80% of Area Median Income. Both renters and homeowners may qualify, subject to funding.
Applications are handled through partner agencies rather than by city-utilities.org. Fort Collins currently lists Goodwill of Colorado, Catholic Charities Larimer County, La Familia/The Family Center, Neighbor to Neighbor and Colorado State University for eligible CSU students, faculty and staff.
Official Fort Collins Payment Assistance ProgramsAfter opening the Payment Assistance page
- Check whether your problem is a past-due balance, ongoing affordability or winter heating cost.
- Review the income rules for the applicable program.
- For the Payment Assistance Fund, choose one of the City’s listed partner agencies.
- For IQAP, begin with LEAP if you are not already enrolled.
- If disconnection is approaching, also call 970-212-2900 to ask about a payment arrangement.
Fort Collins Residential Electric Rates in 2026
Fort Collins residential electric service uses Time-of-Day pricing. That means when electricity is used can matter almost as much as how much is used.
Paid by standard residential Time-of-Day customers.
Monday-Friday, 2-7 p.m., May through September.
All other summer hours, plus weekends and listed major holidays.
Monday-Friday, 5-9 p.m., October through April.
All other non-summer hours, weekends and listed holidays.
Additional charge for standard-rate usage above 700 kWh in a month.
2026 Water Rate Snapshot
A metered single-family water account currently has a $23.10 monthly base charge. The first 7,000 gallons are billed at $3.574 per 1,000 gallons, followed by higher tier rates as use increases.
After opening the 2026 residential rates page
- Choose Electric, Water, Wastewater or Stormwater.
- For electricity, determine whether your residence is on the Standard or Electric Heat rate.
- Match usage to the correct summer or non-summer Time-of-Day window.
- For water, identify the correct usage tier rather than multiplying all gallons by one rate.
- Use the actual rate code and usage on your bill when checking a specific charge.
Why a Fort Collins Utility Bill Can Include Several Different Charges
Fort Collins Utilities can bill electric, water, wastewater and stormwater on the same account. Each service is calculated differently, which is why comparing only the total from one month to the next can be misleading.
Residential electricity uses different on-peak and off-peak prices, plus a tier charge for standard-rate usage beyond 700 kWh.
A single-family water account has a base charge plus tiered volume charges.
Residential wastewater can be based on the Winter Quarter Average calculated from water billed in January, February and March.
Stormwater is different again: developed properties within city limits pay based on property characteristics such as lot area and impervious surface. Turning off another utility does not automatically eliminate stormwater service.
Fort Collins Utilities Customer Service Office
Mon, Tue, Thu, Fri: 8 a.m.-5 p.m.
Wednesday: 9 a.m.-5 p.m.
Closed major holidays.
Fort Collins, CO 80522-1580
Include the bill stub with mailed payment and never mail cash.
Fort Collins Utility Scam Warning
Fort Collins warns customers not to provide payment or personal financial information to unsolicited callers or visitors claiming to represent the utility.
If a caller demands payment, end the call and independently contact Fort Collins Utilities at 970-212-2900. The City lists Fort Collins Police non-emergency at 970-419-3273 for scam-related concerns.
Related Municipal Utility Guides
Fort Collins combines several public utility services on one municipal account. These existing guides cover similar city-owned electric, water, sewer or multi-service billing systems.
Fort Collins Utilities FAQs
1. What is the Fort Collins Utilities customer service phone number?
Call 970-212-2900. Representatives are available 8 a.m.-5 p.m. Monday, Tuesday, Thursday and Friday, and 9 a.m.-5 p.m. Wednesday. The same number provides 24-hour automated account-balance information and payments.
2. How do I pay a Fort Collins Utilities bill online?
Use the official Fort Collins Pay My Bill page. Utilities Account Access supports online billing and checking or savings payments, while the City’s one-time card route accepts Visa, Mastercard, Discover, American Express, Google Pay and Apple Pay.
3. Does a one-time Fort Collins card payment post immediately?
Yes. The City’s current payment page says one-time card payments post immediately. Keep the transaction confirmation, especially if the account is past due or near a service deadline.
4. Why does my Fort Collins online account still show my old address?
The online profile does not automatically replace the account number when you move. Fort Collins instructs customers to use Profile and View Enrolled Accounts to add the new account number shown on the bill rather than creating another profile.
5. Does Fort Collins Utilities require a deposit to start service?
No. Fort Collins currently says deposits are not required. The published service-connection fee is $19.65 for an account with one or more metered or unmetered services.
6. How far ahead should I start or stop Fort Collins utility service?
The City requires at least one business day and says requests can be made up to 30 days in advance. Service dates cannot be backdated.
7. What number do I call for a Fort Collins electric outage?
Call 970-221-6710 for a Fort Collins electric outage. Water, wastewater and stormwater emergencies use a different number: 970-221-6700.
8. How much is the Fort Collins utility late fee and reconnection fee?
The City’s current fee schedule lists a $10 late fee and a $20 reconnection fee per electric or water service after disconnection for delinquency. After-hours electric and/or water reconnection is listed at $85.35.
9. What are Fort Collins electric on-peak hours in September 2026?
September is still part of the summer Time-of-Day period. Standard residential on-peak hours are Monday-Friday from 2-7 p.m. through Sept. 30. Weekends and the City’s listed major holidays are off-peak.
10. Who can apply for the Fort Collins Payment Assistance Fund?
Residential renters or homeowners with a past-due electric or water account may apply once per Oct. 1-Sept. 30 program year if household income is at or below 80% of Area Median Income, subject to available funding.
Official Source & Accuracy Note
This independent article was reviewed against the City of Fort Collins’ current Utilities, Pay My Bill, Customer Support, Start/Stop Service, Payment Assistance, Time-of-Day and 2026 Residential Rates information.
Rates, fees, assistance rules, office hours and account systems can change. For a payment deadline, disconnection, move request or account-specific issue, follow the current instruction on the official Fort Collins Utilities website or call Customer Service directly.
Editorial verification date: September 12, 2026.