City of Austin Utilities Bill Pay, Login, Phone Number & Service Help

Choose Your City of Austin Utility Task First

Most users do not need every utility page. Pick your issue below, then follow the official link and the next-step guidance.

Official City of Austin Utilities Login, Bill Pay and Quick Action Links

Use this section like a customer action dashboard. Each link goes to an official route, and each card explains what to do after clicking.

City of Austin Utilities Phone Numbers and When to Use Them

Call the correct number based on the issue. Payment help, outage reporting, water leaks and 3-1-1 service requests are not the same workflow.

COA Utilities Login and Registration: What You Can Do

Use City of Austin Utilities Online Customer Care when you want a full account view instead of only one payment. Registration can help with service changes, secure bill pay, paperless billing and usage tracking.

City of Austin Quick Payment: No Login Required

Quick Payment is useful when you need immediate payment posting or cannot log in. It is processed through Paymentus, and a transaction fee applies.

Keep this ready before using Quick Payment

• City of Austin account number, including leading zeroes.
• Credit card, debit card, e-check or digital wallet details.
• Billing ZIP code for the payment method.
• ZIP code for your service address.
• Payment amount.
• Routing and checking account number if paying by check.

City of Austin Utilities Payment Options: Which One Should You Use?

Your utility bill may include drainage, electricity, solid waste, street service, wastewater and water. The best payment route depends on urgency, fee sensitivity and whether your account is at risk.

Pay in Person, Authorized Pay Stations and Drop Boxes

In-person payment is useful for customers who need cash payment, counter help or a nearby payment station. Drop boxes are not for urgent disconnection cases.

Drop box rules

• Use check, cashier’s check or money order only.
• Include the bill payment stub with payment.
• Do not put cash in a drop box.
• Allow 3 to 5 business days for drop box payment posting.
• Do not use a drop box if you received a nonpayment disconnection notice.

Service Reconnection After Nonpayment Disconnect

If your account was disconnected for nonpayment, the normal payment routine is not enough. Follow the reconnection path carefully.

1. Check the full past-due amount.
   City of Austin Utilities says you need to pay the entire past-due amount to reopen a utility account disconnected for nonpayment.
2. Choose a same-day posting route.
   Use online payment, Quick Payment or in-person payment. Avoid drop boxes for disconnected accounts.
3. Remember the reconnection fee.
   A $25 service fee applies to reconnect service after nonpayment disconnect.
4. Save confirmation.
   Keep Paymentus confirmation, online receipt, pay station receipt or service center payment proof.
5. Call Customer Care after pay-station payment.
   If you pay at an authorized pay station, call 512-494-9400 to confirm the posted payment and request reconnection.

Austin Energy Power Outage: Online, Text or Phone

For power outages, Austin Energy gives three reporting routes: online, text message and phone. Check breakers only if you can do so safely.

1. Check safely.
   Before reporting, check breakers only if safe and avoid damaged equipment or wires.
2. Report the outage.
   Use online reporting, text OUT to 287846, or call 512-322-9100.
3. Use the outage map.
   Check if the outage is already reported and monitor status updates.
4. Save status details.
   Keep outage report confirmation or text updates until power is restored.

Austin Water Leak, No Water and Non-Emergency Water Issues

Leaks can waste water and raise bills. Austin Water asks customers to check the Leak Response Map first, then report if the leak is not already listed.

Start, Stop or Transfer City of Austin Utilities Service

Use this when you move into Austin, leave an address, or transfer service to a new address. City of Austin says service can be started, stopped or transferred online, by phone or in person.

Payment Extension, Payment Arrangement, CAP, Plus 1 and Medically Vulnerable Help

If you cannot pay on time, contact Customer Care before the account becomes urgent. The official payment overview points customers to extensions, arrangements and assistance programs.

Austin Trash, Recycling, Composting, Bulk and Brush Schedule

Utility customers often search City of Austin Utilities when they actually need Austin Resource Recovery pickup information. Use the official schedule tool for curbside collection.

1. Open the official collection schedule page.
   Use the City of Austin schedule tool for trash, recycling, composting, bulk and brush pickup.
2. Enter your service address.
   Use the address where City collection applies, not a mailing-only address.
3. Check the service type.
   Look separately for trash, recycling, composting, bulk and brush schedules.
4. Use Austin 3-1-1 for problems.
   If collection was missed or cart service needs attention, use 3-1-1 or the Austin 3-1-1 app.

High City of Austin Utility Bill: What to Check Before Calling

A high bill can come from electricity, water, wastewater, drainage, solid waste, street service or usage changes. Check the likely category before calling Customer Care.

City of Austin Utilities Map and Service Center Navigation

Use this map for general navigation only. Always confirm office hours and service availability on the official page before visiting.

For urgent payments, reconnection or account questions, use the official pages or call Customer Care instead of relying only on map results.

City of Austin Utilities FAQs

Official Source Note

This independent guide summarizes official City of Austin Utilities, Austin Energy, Austin Water and AustinTexas.gov pages to help customers complete the right action faster. It cannot take payments, access accounts, restore service, approve assistance, report outages or submit city service requests for you.

Last checked: July 5, 2026. Official page layouts, payment processor rules, phone routing, assistance rules and service details can change. Always follow the latest information shown on the official page after clicking.