City of Austin Utilities Bill Pay, Login, Phone Number & Service Help

What Do You Need Right Now?

Choose your situation. This keeps you away from the wrong page.

Official City of Austin Utilities Links

Use these official routes only for the task shown. Billing, outage, water and trash problems are not handled in the same place.

City of Austin Utilities Phone Number and Hours

Pay City of Austin Utilities Bill Online, by Phone, In Person or Mail

Use the payment route based on how urgent your bill is. If your service is close to shutoff, avoid slow methods like mail or drop box.

1. Check your bill first.
   Look at service address, current balance, past-due balance and due date.
2. Choose the right payment route.
   Use login payment for full account review. Use Quick Payment when you need no-login or fast posting.
3. Save payment proof.
   Keep confirmation number, receipt screenshot, store receipt or money order copy until the balance updates.

COA Utilities Login and Account Help

Use the COA Utilities portal when you need more than a one-time payment. It can help you register, pay securely, start/stop/transfer service, sign up for paperless billing and track usage.

Keep ready before you log in or register

• City of Austin Utilities account number.
• Service address exactly as shown on your bill.
• Billing ZIP code and service ZIP code.
• Email address and phone number on the account.
• Recent payment confirmation if you are fixing a payment issue.

Quick Payment Fee, Limit and Accepted Methods

Quick Payment is good when you cannot log in or need payment posted fast. It is not always the cheapest option because a processor fee applies.

Late Payment and 5% Penalty

Your payment must be received on or before the due date shown on your bill. Late payments may get a 5% penalty calculated using the water, wastewater and electric portions of the current bill.

• Do not wait until the due date if using mail or drop box.
• Use Quick Payment or online payment if posting speed matters.
• Call 512-494-9400 early if you need extension or arrangement.
• Save payment confirmation until the account updates.

Reconnect City of Austin Utilities After Nonpayment Disconnect

If service is already disconnected, follow this section carefully. Paying the bill may not be the only step.

1. Check the full past-due amount.
   To reopen a disconnected utility account, the entire past-due amount may be required.
2. Choose a fast payment route.
   Use online payment, Quick Payment or in-person payment. Do not use a drop box.
3. Know the reconnection fee.
   A $25 service fee may be assessed after disconnect for nonpayment.
4. Bring your bill to a pay station.
   Authorized pay stations may need a copy of your City of Austin Utilities bill.
5. Call after pay station payment.
   Call 512-494-9400 to confirm posted payment and request reconnection.

Start, Stop or Transfer City of Austin Utilities Service

Use this if you are moving into Austin, moving out, closing service or transferring service to another Austin address.

• Exact service address and unit number.
• Move-in or move-out date.
• Legal name, phone number and email.
• Previous account number if transferring.
• Deposit or fee information if starting new service.

In-Person, Pay Station, Drop Box and Mail Rules

These options are useful, but choose carefully if your account is late or disconnected.

Austin Energy Power Outage Reporting

Power outage is handled by Austin Energy. Do not use the bill payment portal to report power outage.

Austin Water Leak, No Water or High Bill Help

A high water bill can come from a leak, irrigation issue, running toilet, pool fill, hose leak, wastewater charge or old balance. Check usage before assuming the rate changed.

1. Check the leak map first.
   If the leak is already shown, no new report may be needed.
2. Call Dispatch if urgent.
   Call 512-972-1000 for leaks, no water, water main or wastewater emergency.
3. Check private plumbing.
   Austin Water handles water mains; property owners are usually responsible for service lines past the meter and internal plumbing.
4. For apartments, contact maintenance.
   If you live in an apartment complex, building maintenance may need to fix internal issues.

Austin Trash, Recycling, Composting, Bulk and Brush Schedule

Use the official My Schedule tool for address-based pickup information. Do not guess based on nearby homes.

1. Open My Schedule.
   Go to Austin My Schedule.
2. Enter your service address.
   For multifamily units, try the main address without the unit number first.
3. Check all collection types.
   Look for trash, recycling, composting, bulk, brush and household hazardous waste options.
4. Set reminders.
   Use text, email, phone, Google, iCal or Outlook reminders if available.

Bill Assistance, Extension, Arrangement, CAP and Medical Support

If you cannot pay the full bill, call before disconnection. Ask what is available on your exact account.

In-Person Utility Customer Service Centers

City of Austin Utilities FAQs

Official Source Note

This independent guide summarizes official City of Austin Utilities, Austin Energy, Austin Water and Austin Resource Recovery pages to help users reach the correct task faster. It cannot take payments, access accounts, restore service, approve assistance, change Autopay or report outages for you.

Last checked: June 28, 2026. Official portal layouts, fees, phone routing, program eligibility and payment rules can change. Always follow the latest official page shown after clicking.