City Utilities Springfield MO: Bill Pay, MyAccount, Phone & Outage Help
Springfield, Missouri • City Utilities customer guide • 2026
If you need to pay a City Utilities Springfield MO bill, open MyAccount, report a power outage, start service or reach customer support, use the task-specific routes below. City Utilities of Springfield, Missouri—often shortened to CU—handles electric, natural gas and water service, along with transit and SpringNet business communications.
Sewer charges are different: City Utilities bills and collects them on behalf of the City of Springfield. That distinction matters when you are comparing rates or questioning a sewer charge.
City Utilities Springfield MO Quick Answers
These are better choices than mail when your due date is close. Keep the confirmation until your account shows the payment.
CU specifically directs past-due customers to MyAccount, Phone Pay or a CU payment kiosk.
CU says new residential service typically takes two to three business days to connect.
How to Pay a City Utilities Springfield MO Bill
CU offers enough payment methods that the best choice depends on timing. Mail works for a non-urgent bill; MyAccount, Phone Pay and CU kiosks are better choices when posting speed matters.
Best when you also want to see your bill, usage, payment history or account settings.
CU says customers without a MyAccount login can still make an online payment using the account number.
You can also call 417-863-9000 and request “Bill Pay.”
Send the payment coupon with a check or money order. CU recommends allowing five business days.
The lobby accepts in-person business during posted hours, and 24-hour payment kiosks are available at this location.
After opening the official payment page
- Choose online, phone, mail, in-person payment or Auto Pay.
- If paying online, follow CU’s MyAccount or no-login payment route.
- Keep your CU account number nearby; it appears at the top right of the bill.
- Confirm the account and amount before submitting payment.
- Save the confirmation until your account reflects the payment.
For a Past-Due Payment, Choose the Method Carefully
CU’s in-person payment guidance makes an important distinction: ordinary authorized retail locations are convenient for normal payments, but past-due payments should be made through MyAccount, Phone Pay or CU payment kiosks.
24-Hour CU Payment Kiosks
CU lists the payment kiosk here as available 24 hours a day. It accepts cash with no change returned, credit/debit cards and checking accounts.
CU lists kiosk hours of 6 a.m.-11 p.m. weekdays and 7 a.m.-11 p.m. weekends. The kiosk accepts cash with no change, cards and checking accounts.
CU also has a 24-hour drive-up payment drop box at 301 E Central St. Do not place cash in the drop box.
Official CU In-Person Payment LocationsAfter opening the in-person payment page
- Choose the CU lobby, a CU kiosk, drop box or an authorized payment retailer.
- If the account is past due, use CU’s stated past-due methods instead of a normal retailer.
- Check the location’s hours before traveling.
- If using a kiosk with cash, remember that CU says no change is returned.
- Keep the receipt until the payment is visible on your account.
Auto Pay: When It Actually Starts
CU’s Auto Pay program is free and can draw the monthly amount from a checking account or credit card on the bill due date. Enrollment does not take effect immediately.
City Utilities says Auto Pay becomes effective after the next billing cycle. Continue making manual payments until your next bill confirms that Auto Pay is active.
Official City Utilities Auto Pay InstructionsAfter opening the Auto Pay page
- Log in to MyAccount.
- Open the Billing area and select Auto Pay.
- Add a payment method if one is not already saved.
- Select the payment method, accept the terms and enroll.
- Continue paying manually until your next bill confirms Auto Pay enrollment.
City Utilities MyAccount Login: What You Need Before You Start
MyAccount is CU’s main self-service system for bill payment, usage tracking, outage reporting and account notifications. You can use it on desktop, tablet or mobile; CU also offers a MyAccount app.
CU specifically identifies that location as where customers can find the account number needed for MyAccount setup.
CU tells customers who cannot locate their account number to call 417-863-9000.
After opening MyAccount
- Sign in if you already have online access, or use the available enrollment route if you are new.
- Use the CU account number from the top-right portion of your utility bill when requested.
- After login, verify that the correct service address is displayed.
- Use the account tools for bill payment, usage review, outage reporting or notifications.
- If you cannot access the account, use recovery options or contact Customer Service instead of creating unnecessary duplicate profiles.
MyAccount Alerts Are Worth Setting Up
CU’s MyAccount notification settings can provide billing alerts, usage alerts and address-specific electric outage updates. Keeping the mobile number on the account current is especially useful because City Utilities also uses account contact information for urgent service notifications.
City Utilities Springfield MO Phone Numbers
Billing, account questions, moving service, payment arrangements, water or gas service problems and general CU help.
CU’s dedicated power-outage phone line. Have the phone number associated with the CU account ready.
Direct Phone Pay route for utility bill payment.
CU directs customers who are hearing or speech impaired to the Relay Service.
After opening the contact page
- Find the category matching your problem instead of using a general contact route for everything.
- For billing or account questions, use Customer Service during normal call-center hours.
- For a wire down, gas odor or other emergency, use the emergency phone instructions immediately.
- If you need payment-arrangement or reconnection information, use the Residential Accounts or Business Accounts phone route shown by CU.
Start, Transfer or Stop City Utilities Service
CU allows service changes online, by phone or in person. Existing MyAccount users and brand-new customers follow slightly different online routes.
Residential Deposit and Account-Opening Fees
CU says a $100 deposit may be required when residential service begins.
The fee appears on the first bill.
CU lists $25 for two utility services and $30 for three.
When the $100 Deposit May Be Waived
CU says the residential deposit may be waived when at least one of these conditions applies:
- You have one year of good credit history with City Utilities.
- You provide a satisfactory letter of credit from your previous utility.
- You enroll in CU’s Auto Pay program.
- You confirm the current waiver with CU before assuming no deposit is due.
After opening the service-change page
- If you already use MyAccount, sign in and open the Service menu.
- If you are a new customer, use the New Service option without logging in.
- Enter the requested address, service and move information.
- Review whether a deposit and account-entry fee apply.
- Submit the request and allow the published two-to-three-business-day connection window.
- If you need help, call 417-863-9000 or visit the CU lobby.
Past-Due Bill, Payment Arrangement and Utility Assistance
If you already know you cannot pay the full bill on time, contact CU before the situation reaches disconnection. The options available online are narrower than the options Customer Service may be able to discuss with you.
Online Payment Arrangement Eligibility
CU says you may be able to create your own arrangement in MyAccount when all three of these conditions are met:
- The account is not enrolled in Level Pay.
- The account is not enrolled in Auto Pay.
- The account balance is not already past due.
- MyAccount shows that the account is eligible for an online arrangement.
If the balance is already past due or MyAccount does not offer the arrangement, call 417-863-9000 and ask what options apply to the account.
Official CU Payment AssistanceAfter opening the payment-assistance page
- Check whether a payment arrangement fits your situation.
- If you qualify for an online arrangement, log in to MyAccount and open Payment Arrangement under Billing.
- Choose the available number of payments and payment dates.
- If the account is already past due, call Customer Service instead of assuming the online option will appear.
- For income-based help, review OACAC, LIHEAP, ECIP and Project SHARE options shown by CU.
OACAC, LIHEAP, ECIP and Project SHARE
City Utilities directs customers seeking financial assistance to the Ozarks Area Community Action Corporation, or OACAC. CU lists OACAC at 417-862-4314 and TDD at 417-864-3495.
Missouri LIHEAP programs are administered locally through OACAC. CU also identifies the Energy Crisis Intervention Program for eligible households in an energy crisis and Project SHARE for winter heating assistance to income-qualified households.
Level Pay Is for Budgeting, Not Debt Forgiveness
Level Pay evens out monthly utility costs using the average of the customer’s actual bills over the previous 12 months. CU still reads the meters and tracks the real balance; the program simply changes the amount paid each month.
Official City Utilities Level PayAfter opening the Level Pay page
- Log in to MyAccount.
- Open Billing and select Level Pay.
- If eligible, review the suggested Level Pay amount.
- Read the terms before enrolling.
- Continue checking the actual account balance shown on each bill, even though the monthly payment stays level.
Power Outage, Downed Wire, Water Issue or Gas Leak
City Utilities uses different routes for different service problems. Billing links are not the right place for a downed power line, natural-gas odor or urgent water issue.
For phone reporting, CU says you need the phone number associated with the utility account.
Stay clear and use the “Electric Service Problem” phone option.
CU directs customers to the “Gas or Water Service Problem” phone option.
Leave first, move at least 300 feet away, then call from a safe place.
CU’s 2026 Outage Map Now Shows More Than Power Outages
City Utilities launched an updated outage map in 2026. It includes electric outage areas as well as active water-safety alerts such as boil-water advisories. You can search the map by address to see what is happening nearby.
Customers signed in to MyAccount can receive more address-specific electric outage information, including estimated restoration times when available.
Official City Utilities Outage MapAfter opening the outage map
- Search or zoom to your part of Springfield.
- Check whether the map shows an electric outage or water-safety alert near the service address.
- If your power outage still needs to be reported, use MyAccount or call 888-863-9001.
- Do not approach a fallen line simply because the outage appears on the map.
- For address-specific restoration information, check MyAccount when available.
After opening the service-issue page
- Choose the problem category that actually matches your issue.
- For electric outages, use CU’s outage-reporting route.
- For water problems, use the published Customer Service phone instructions.
- For a gas odor, stop using devices, leave immediately and move at least 300 feet away.
- Call 911 or CU from the safe location if you suspect a gas leak.
Current City Utilities Scam Warning
In July 2026, City Utilities warned customers about fraudulent calls and texts claiming an account was past due and would be disconnected within hours. Some scammers directed customers to unauthorized websites or unapproved payment vendors.
After opening the CU scam warning
- Compare the suspicious message with CU’s published warning.
- Do not follow a payment URL sent by an unexpected caller or texter.
- Never buy a gift card because someone claims CU requires it for payment.
- Hang up and call 417-863-9000 using the number you obtained independently.
- If money or sensitive information was already given to a scammer, CU advises contacting the authorities.
Why a Springfield Utility Bill May Be Higher in 2026
Start with usage rather than assuming the bill is wrong. MyAccount can show electric, natural-gas and water usage, which helps separate a consumption change from a rate change.
CU said the average residential electric portion of the bill was expected to run about $14 per month higher than the prior summer during the 2026 summer period because of fuel costs and an approved rate adjustment.
The residential water schedule charges higher per-CCF rates as summer consumption moves beyond the first 5 CCF and then beyond 15 CCF.
The residential gas rate includes both a base commodity rate and a Purchased Gas Cost that can vary by billing month.
Before Calling About a High Bill
- Compare usage with the previous month and the same season last year.
- Check for extra heating, cooling, laundry, guests or longer showers.
- Look for toilets, faucets, irrigation or hidden water leaks.
- Review MyAccount usage data before assuming the meter is wrong.
2026 Springfield Residential Utility Rate Snapshot
City Utilities publishes separate official rate sheets for electric, natural gas and water. The amounts below summarize the residential schedules applicable in September 2026; they are not a substitute for the complete rate sheets or the actual bill.
- Customer charge: $13.75/month.
- Energy charge: $0.0596 per kWh.
- Additional seasonal kWh-based charges also apply.
- The rate is subject to a Fuel Adjustment.
- Service outside Springfield city limits carries a 5% outside-city charge.
- September 2026 schedule: $16.75/month customer charge.
- Commodity charge: $0.1860 per therm plus Purchased Gas Cost.
- The published schedule steps to a higher base rate beginning with Cycle 1 in October 2026.
- Outside-city gas charges are 10% higher.
- Customer charge: $21.00/month.
- Winter: $3.23 per CCF.
- Summer: first 5 CCF $3.23; next 10 CCF $3.96; additional CCF $4.70.
- 1 CCF equals 748 gallons.
- Outside-city water charges are 10% higher.
After opening the official Rates page
- Choose Electric, Natural Gas or Water.
- Open the applicable Residential Rates PDF.
- Use the column matching the current effective period.
- Check customer charges, usage charges and any fuel or purchased-gas adjustment.
- If you live outside Springfield city limits, check the outside-city surcharge listed on the rate sheet.
Use CU’s Bill Estimator Instead of Guessing
City Utilities also provides a bill estimator based on rates effective April 1, 2026. It has separate electric, natural-gas and water calculations and accounts for factors such as city limits, fuel adjustment, purchased gas cost, season and water usage.
Official City Utilities Bill EstimatorAfter opening the bill estimator
- Select electric, natural gas or water.
- Choose whether the service is inside or outside Springfield city limits.
- Enter the requested usage information from your bill or meter history.
- Use the current fuel or purchased-gas adjustment when the calculator requests it.
- Compare the estimate with your actual bill, remembering that sewer and other charges may be separate.
City Utilities Springfield Office, Lobby and Mailing Address
Springfield, MO 65802
Lobby hours: Monday-Friday, 8:00 a.m.-4:30 p.m., excluding holidays.
Springfield, MO 65801-0551
For mailed payments, CU says to include the payment coupon and allow five business days.
Moving to Another Utility Service Area?
City Utilities Springfield MO FAQs
1. What is the City Utilities Springfield MO customer service phone number?
Call City Utilities Customer Service at 417-863-9000. Representatives are listed as available Monday-Friday from 7:30 a.m. to 5:30 p.m., excluding holidays.
2. How do I pay a City Utilities Springfield bill online?
Use City Utilities’ official MyAccount or online payment route. MyAccount is the better choice when you also want to review the bill, usage or account settings. CU says customers without a MyAccount login can still make an online payment if they have the account number.
3. Where do I find my City Utilities account number for MyAccount?
City Utilities says the account number appears in the top-right corner of the utility bill. If you do not have a bill available, call Customer Service at 417-863-9000.
4. What is the City Utilities Springfield phone-payment number?
CU lists 417-831-8331 as its direct Payment Line. You can also call 417-863-9000 and request “Bill Pay.”
5. How do I report a Springfield City Utilities power outage?
Report an electric outage through MyAccount or call 888-863-9001. For phone outage reporting, CU says you need the phone number associated with your utility account.
6. What should I do if I smell natural gas in Springfield?
City Utilities says to stop what you are doing, leave immediately, move at least 300 feet away and then call 911 or CU at 417-863-9000 from a safe location. Do not operate switches or electronic devices while still in the suspected leak area.
7. How much is the deposit to start City Utilities residential service?
CU says a $100 deposit may be required. The deposit can be waived when the customer has one year of good CU credit history, provides a satisfactory letter of credit from a prior utility, or enrolls in CU Auto Pay.
8. How long does it take to start City Utilities service in Springfield?
City Utilities says new residential service typically takes two to three business days to connect. Existing customers can submit transfer requests through MyAccount, and new customers can use the New Service route.
9. Can I make a payment arrangement online with City Utilities?
You may be able to if the account is not on Level Pay, is not on Auto Pay and the balance is not already past due. If the account is already past due or MyAccount does not offer the option, call 417-863-9000 to discuss available arrangements.
10. Where is the City Utilities Springfield customer-service office?
The customer lobby is at 301 E Central St, Springfield, MO 65802. CU currently lists lobby hours as Monday-Friday, 8:00 a.m.-4:30 p.m., excluding holidays, with 24-hour payment kiosks available at the location.
Accuracy and Official-Source Note
This page was rebuilt from City Utilities of Springfield’s current payment, MyAccount, contact, outage, moving-service, assistance, rate and payment-location information, including the utility’s published residential electric, natural-gas and water rate schedules.
Rates, fuel adjustments, purchased-gas costs, payment options, deposits, office hours and account policies can change. For a shutoff deadline, emergency, current bill amount or account-specific decision, use the current information shown by City Utilities or call CU directly.
Editorial verification date: September 12, 2026.