City Utilities Springfield Bill Pay, Login, Phone Number & Outage Help

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Springfield, Missouri City Utilities Customer Guide 2026 Update

City Utility Company: Bill Pay, Login, Phone & Service Help 2026

If you reached this page searching for a city utility company, the utility covered here is City Utilities of Springfield, Missouri. CU is a community-owned utility providing electricity, natural gas, water, public transit and broadband-related services across its service area.

Customers usually need one of four things quickly: pay a utility bill, sign in to MyAccount, start or transfer service, or report an outage. Those routes are different, so this guide puts the correct official action first instead of sending you through unrelated utility pages.

Official CU Payment Options Official MyAccount Choose a Task
Independent website: city-utilities.org is not City Utilities of Springfield. This website cannot access your CU account, accept a payment, start service, change billing information or restore an outage. Complete sensitive actions only through City Utilities’ official website and MyAccount.

Editorial review: October 7, 2026. Utility portals, payment policies, office hours and account rules can change after publication.

City Utilities Springfield Quick Answers

Customer Service 417-863-9000
Power outage 888-863-9001
Phone Pay 417-831-8331
Mail payment P.O. Box 551, Springfield, MO 65801-0551
Customer lobby 301 E Central, Springfield, MO 65802
Lobby hours Mon-Fri, 8:00 a.m.-4:30 p.m.
Possible deposit $100 for new residential service
Normal connection time Typically 2-3 business days
Past-due or disconnected? CU recommends using faster payment routes such as MyAccount, Phone Pay or a CU payment kiosk rather than relying on regular mail. If service status is unclear, call Customer Service instead of assuming a payment automatically completes reconnection.

What City Utilities of Springfield Actually Handles

City Utilities is not simply a water-billing department. It is a community-owned utility serving roughly 320 square miles in southwest Missouri and has operated since 1945. CU says more than 111,000 customers receive its services.

Electric Power distribution and outage response

CU supplies electricity, manages electric outages and maintains electric-service infrastructure.

Natural Gas Gas utility service and emergency response

Natural-gas safety issues use the emergency phone route rather than an ordinary online message.

Water Water service and system operations

CU operates Springfield’s water system for tens of thousands of homes and businesses.

Transit The Bus

City Utilities also operates Springfield’s public transit system.

SpringNet Broadband-related service

SpringNet supports high-speed broadband services, including business connectivity.

Why this matters for billing: a CU account can cover more than one utility service. When a bill looks high, review the individual service lines and usage rather than treating the full total as an electric-only charge.
Official CU information

About City Utilities of Springfield

After opening this link:

  1. Review CU’s service territory and the utilities it operates.
  2. Use the individual service links if you need electric, gas, water, transit or broadband information.
  3. For account actions such as payment or moving service, return to CU’s Manage Account area rather than using the general company page.

How to Pay a City Utilities Springfield Bill

CU offers online payment, one-time online payment, Phone Pay, mail, Auto Pay, kiosks and in-person payment. The best method depends on whether the bill is routine or time-sensitive.

MyAccount Online account payment

Best when you also want to see your balance, bill history, usage, Auto Pay settings and account status.

One-time online No normal login required

CU says you can make an eligible online payment without a full MyAccount login if you have the account number.

Phone Pay 417-831-8331

Available 24 hours. CU says Phone Pay is free and normally posts to the account within minutes.

Mail P.O. Box 551

CU asks customers to allow at least five business days for a mailed payment to arrive and be processed.

Kiosk / lobby 301 E Central

24-hour payment kiosks are available at the Central Street location; the customer lobby operates during published business hours.

Official payment page

City Utilities Ways to Pay

After opening this link:

  1. Choose online, phone, mail, Auto Pay, kiosk or in-person payment.
  2. If the balance is past due, favor a faster method such as MyAccount, Phone Pay or a CU kiosk.
  3. For a one-time online payment, have the CU account number ready.
  4. For Phone Pay, keep the account number and payment method nearby before calling.
  5. Save the confirmation until the payment appears correctly on your account.
Phone Pay: City Utilities currently says its automated Phone Pay option is available 24 hours, posts within minutes and does not add a CU Phone Pay fee.
Commercial customers: CU announced a 2.99% convenience fee for commercial and industrial card and digital-wallet payments beginning in August 2026. CU says residential card and digital-wallet customers are not affected by that commercial-account fee.

City Utilities MyAccount Login

MyAccount is more useful than a basic payment page when you need to manage the account. City Utilities says customers can use it to view and pay bills, track electric, gas and water usage, manage services and report outages.

Billing View current and past bills

Use billing history when comparing an unusually high month with earlier periods.

Usage Track consumption

CU says MyAccount can show usage at monthly, daily and even shorter intervals where supported.

Outages Report service loss

Reporting through MyAccount gives CU the service-address context for your account.

Notifications Manage alerts

Customers can receive billing, usage and address-specific outage notifications.

Official account portal

City Utilities MyAccount

After opening this link:

  1. Sign in if you already have MyAccount access.
  2. If you are registering, have the CU account number ready; CU says it appears at the top-right of the bill.
  3. Verify the service address after login before making a payment or changing service.
  4. Use billing and usage history if you are researching an unexpected charge.
  5. Review notification preferences if you want outage, billing or usage alerts.

Start, Transfer or Stop City Utilities Service

CU allows service requests online through MyAccount, by phone or in person. Existing MyAccount customers can make a service request after signing in; a new customer can use the New Service route without first having a normal account profile.

$100 Possible residential deposit when starting new service.
2-3 business days CU’s typical timeframe to connect normal new service.
$15 Published account-entry fee for one utility service.
$25 Published account-entry fee for two utility services.
$30 Published account-entry fee for three utility services.

Possible Deposit Waiver

CU says the possible $100 residential deposit may be waived when a customer has one year of good credit history with City Utilities, provides an acceptable letter of credit from the previous utility, or enrolls in CU Auto Pay.

Confirm the exact new service address.
Decide whether you are starting, transferring or stopping service.
Have your CU account information available when transferring an existing account.
Check the current deposit and account-entry fee before submission.
Allow normal connection time instead of waiting until move-in day.
Request an Average Bill Report if you want historical cost information for the address.
Official moving-service page

Start, Transfer or Stop City Utilities Service

After opening this link:

  1. Choose start, transfer or stop service based on your move.
  2. If you already have MyAccount, sign in and use the Service menu.
  3. If you are new to CU, use the New Service route shown by MyAccount.
  4. Review the current deposit and account-entry fee information.
  5. Submit the requested address and effective date carefully.
  6. Allow the normal two-to-three-business-day connection window unless CU gives different account-specific timing.

City Utilities Power Outage & Emergency Help

Power outage 888-863-9001

Use the dedicated outage line or report the outage through MyAccount.

Downed wire 417-863-9000

Stay clear and use the Electric Service Problem phone route.

Gas leak Move approximately 300 feet away

CU says move about three light poles away, then call 911 or City Utilities.

Water issue 417-863-9000

Use CU’s Gas or Water Service Problem route for a water-service issue.

Natural-gas safety: City Utilities says to stop what you are doing, go outside immediately and move to a safe point roughly three light poles or 300 feet away before calling 911 or CU at 417-863-9000.
Official outage center

City Utilities Outage & Service Center

After opening this link:

  1. Choose outage map, outage reporting or safety information based on the problem.
  2. For ordinary power loss, report through MyAccount or call 888-863-9001.
  3. For a downed line or gas odor, use the emergency phone instructions rather than an online form.
  4. Return to MyAccount for address-specific outage updates and restoration information when available.
For a deeper explanation of the redesigned 2026 outage map, repair-status display and address-level restoration information, see the site’s City Utilities outage map guide.

Past-Due Bill, Payment Arrangement & Assistance

If a bill is becoming difficult to pay, contacting CU before the account is disconnected gives you more options. City Utilities lists payment arrangements, Level Pay and community assistance programs.

Payment arrangement Call or check MyAccount

Eligible accounts may be able to create a payment arrangement online.

Level Pay Reduce seasonal bill swings

Level Pay is designed to spread utility costs more evenly across monthly bills.

OACAC Energy assistance programs

OACAC administers assistance that can include LIHEAP-related programs.

Project SHARE Winter heating assistance

CU says Project SHARE helps qualifying households and is administered through OACAC.

Official assistance page

City Utilities Payment Assistance

After opening this link:

  1. Check whether your account qualifies for an online payment arrangement.
  2. If eligible, sign in to MyAccount and use the Payment Arrangement option under Billing.
  3. Review OACAC, LIHEAP-related assistance and Project SHARE separately.
  4. Follow the administering organization’s current eligibility and document instructions.
  5. If disconnection is close, call Customer Service rather than waiting for an assistance application to resolve automatically.

2026 City Utilities Scam Warning

In August 2026, City Utilities warned customers about fraudulent calls and text messages claiming accounts were past due and service would be disconnected within hours.

CU says it will never request payment by gift card and will not direct customers to make utility payments through a website other than cityutilities.net.
Do not follow a payment link sent by an unexpected caller or text.
Do not provide account information simply because the caller knows your name.
Hang up and call 417-863-9000 independently if a shutoff demand seems suspicious.
Use cityutilities.net as the starting point for official payment actions.

City Utilities Springfield Office, Lobby & Payment Kiosks

City Utilities Customer Lobby

301 E Central
Springfield, MO 65802

Lobby hours:
Monday-Friday, 8:00 a.m.-4:30 p.m., excluding holidays.

Customer Service:
417-863-9000

Mailing address:
City Utilities of Springfield
P.O. Box 551
Springfield, MO 65801-0551

24-hour payment kiosks: CU lists kiosks at 301 E Central. They accept cash with no change returned, credit/debit cards and checking-account payments.
Official contact details

City Utilities Contact Options

After opening this link:

  1. Choose phone, lobby or the appropriate non-emergency contact route.
  2. Check current Customer Service and lobby hours before travelling.
  3. For utility emergencies, call CU directly instead of using the normal web form.
  4. If your task is only bill payment, review the payment kiosk and Ways to Pay options first.

City Utility Company / City Utilities Springfield FAQs

1. What company does “city utility company” refer to on this page?

This page covers City Utilities of Springfield, Missouri, commonly shortened to CU. It is a community-owned utility providing electricity, natural gas, water, transit and broadband-related services.

2. What is the City Utilities of Springfield customer-service phone number?

Call 417-863-9000. Customer Service representatives are currently available Monday through Friday from 7:30 a.m. to 5:30 p.m., excluding holidays.

3. How do I pay my City Utilities Springfield bill online?

Use CU MyAccount for full account access, or use the one-time online payment route linked from CU’s official Ways to Pay page. A one-time payment requires your City Utilities account number.

4. What is the City Utilities Phone Pay number?

Call 417-831-8331, or call 417-863-9000 and request Bill Pay. CU says Phone Pay is available 24 hours, posts within minutes and does not add a CU Phone Pay fee.

5. Where can I find my CU account number?

City Utilities says the account number appears in the top-right corner of your utility bill. If you do not have a bill available, Customer Service can help at 417-863-9000.

6. How much does City Utilities charge to start new residential service?

A $100 deposit may be required. CU currently lists account-entry fees of $15 for one utility service, $25 for two services and $30 for three services. The deposit may be waived under certain published conditions.

7. How long does it normally take City Utilities to connect new service?

CU says normal new-service connection typically takes two to three business days. Submit the request before move-in rather than assuming service can always be activated the same day.

8. How do I report a City Utilities power outage?

Report the outage through MyAccount or call the dedicated power-outage line at 888-863-9001. For a downed wire, call 417-863-9000 and stay well away from the line.

9. What should I do if I smell natural gas?

City Utilities says to stop what you are doing, go outside immediately, move approximately 300 feet or three light poles away, and then call 911 or CU at 417-863-9000 from a safe location.

10. Where is the City Utilities customer lobby in Springfield?

The customer lobby is at 301 E Central, Springfield, MO 65802. Current lobby hours are Monday through Friday from 8:00 a.m. to 4:30 p.m., excluding holidays. CU also lists 24-hour payment kiosks at this location.

Official-Source & Accuracy Note

This independent guide was refreshed using City Utilities of Springfield’s current About CU, Ways to Pay, Phone Pay, MyAccount, Start/Transfer/Stop Services, Customer Support, Payment Assistance, Outage & Service Center, Contact Options and 2026 scam-alert information.

Utility fees, account screens, payment processing, office access and service rules can change. For a same-day payment, pending disconnection, outage or emergency, use CU’s live official system or published phone number.

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