City of Laredo Utilities Bill Pay, Phone Number, Water Outage & Customer Service

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Laredo Water Utility Help

City of Laredo Utilities: Water Bill Pay, Phone Number, Outage Map, New Account and Emergency Help

Need to pay a City of Laredo Utilities bill, manage your water account, report a water service problem, check the outage map, open new service, request reconnection or ask for payment help? Start with the right action below.

Laredo Utilities mainly handles water and wastewater customer service. Use the official payment portal for bills, the emergency call center for water/sewer emergencies, 311 for non-emergency city service requests and the outage map for current water service disruptions.

Pay / Manage Account New Account Water Outage Map Emergency: 956-721-2010
Independent guide: This page does not collect water payments, account numbers, login details, ID documents or banking information. Complete all account and payment actions only on official City of Laredo, Laredo Utilities or Click2Gov pages.

What Do You Need Right Now?

Choose your situation first. This keeps you away from the wrong form or phone number.

Water bill Pay my Laredo Utilities bill Use the official Water Payments / Click2Gov account route to review balance and pay. Go to bill pay help
Account login Manage my account Use Manage My Account to see statements, bill details, usage and payment activity. Go to account help
No water Water outage or low pressure Check outage map first, then call emergency support for urgent water or sewer issues. Go to emergency help
Moving Open, transfer or terminate service Use new account, transfer service or termination routes before your move date. Go to service setup
Past due Late fee, reconnection or payment plan Check fees and use deferred payment or reconnection request if needed. Go to fees and reconnection
Non-emergency Ask 311 for city service help Use 311 for non-emergency city service requests, complaints or information. Go to 311 help

City of Laredo Utilities Phone Number, Hours and Address

Customer Service Water bill, account, rate, meter, payment plan, new service 956-727-6402
Water/Sewer Emergency 24/7 emergency call center 956-721-2010
311 Call Center Non-emergency city service requests Call 3-1-1
Customer service hours: Monday–Friday, 8 AM–5 PM. Saturday and Sunday are closed. Office/address listed: 1102 Bob Bullock Loop, Laredo, TX 78043.

Pay City of Laredo Utilities Water Bill Online

The fastest bill route is the official Manage My Account / Online Payment portal. Use it to view your latest statement, read bill details and pay your water bill.

  1. Open the official payment portal.
    Click Manage My Account / Online Payment.
  2. Confirm the account.
    Check account number, service address, customer name, balance and due date before paying.
  3. Submit payment once.
    If the payment screen fails, check email, bank/card activity and account history before trying again.
  4. Save proof.
    Keep the confirmation number or receipt screenshot until the payment posts to your account.
Payment safety: Do not enter water account details on random bill-pay websites. Start from Laredo Utilities, City of Laredo Water Payments or the official Click2Gov route.

Manage My Account, Billing Info and Understanding Your Bill

Use Manage My Account when you need more than a one-time payment. It can help you review statements, understand charges and see account details.

Account portal Manage My Account Use for payment, statement and account access.
Bill details Understanding Your Bill Use to understand your latest statement and how charges are shown.
Water meter Understanding Your Water Meter Use when checking usage, leaks or high bill questions.
Rates Water & Sewer Rates Use to review current rate information and related charges.

Water Outage, Water Main Break, Pressure Problem or Sewer Emergency

For urgent water and sewer problems, use the emergency call center. It is available 24 hours a day, 7 days a week, including holidays.

Call Emergency: 956-721-2010 Check Outage Map

Call the emergency center for:

  • Emergency water shutoff.
  • Interruption of water service.
  • Water pressure problems.
  • Water meter leak.
  • Water main break.
  • Fire hydrant damage, leak or theft.
  • Poor water quality.
Smart order: First check the outage map for known service disruption. If your issue is urgent, property-specific or unsafe, call 956-721-2010.

Open New Account, Transfer Service or Terminate Water Service

Use this section when moving into Laredo, changing addresses or closing a water account.

Task Official route What to prepare
Open new account New Account Valid picture ID or driver’s license. If applying in person, visit City Hall Annex, 1102 Bob Bullock Loop.
Transfer service Service Transfer Info Account number, new address, old termination date and new service start date.
Terminate service Request to Terminate Account Forwarding address and account details. Deposit may be credited to the account if applicable.
New account note: Laredo Utilities lists a $10 service connection fee for each account and a deposit that varies by meter size.

Late Fees, Reconnection Fees and NSF Fee

Check these before waiting too long on a past-due account. Fees can affect the amount needed to restore or keep service active.

Fee / issue Listed detail User note
Late fee $5.00 or 5%, whichever is greater. Assessed on past-due accounts and charged to the balance on the due date.
Senior / veteran late fee exemption Possible if official requirements are met. Documentation is required. Exemptions are effective on the following billing cycle.
Reconnection next business day $35.00 For water service disconnected due to non-payment.
Reconnection same day / after hours $55.00 Same business day and after business hours up to midnight.
Reconnection weekend / holiday $75.00 Used for weekend or holiday reconnection cases.
NSF check fee $25.00 Assessed when payment is not honored by the bank due to lack of funds.
Disconnected service tip: Use the official Reconnection Request route and call customer service if you are unsure what must be paid before water service is restored.

Deferred Payment Plan, Reconnection Request and Bill Help

If your account is past due or you cannot pay in full, act early. Laredo Utilities lists Deferred Payment Plan and Reconnection Request options under Customer Service services.

Payment plan Deferred Payment Plan Use when you need to ask about spreading a balance or getting account-specific help.
Reconnect Reconnection Request Use when water service was disconnected and you need official reconnection processing.
Call script: “Hello, I need help with my City of Laredo Utilities account. My account number is ____. Can you explain my balance, late fee, deferred payment plan, reconnection amount or next step?”

311 Help for Non-Emergency City Service Requests

Use 311 for non-emergency city information, complaints and service requests. For urgent water/sewer issues, use the emergency call center instead.

Call Dial 3-1-1 The City of Laredo 311 Center is listed as open 7 days a week, 7 AM to 11 PM. Call 3-1-1
Office number 311 Program The 311 Program contact page lists 801 Garden St and phone 956-721-2480. 956-721-2480

Watering Schedule, Drought Restrictions, Water Quality and Conservation

Laredo water users should also check conservation and public notice pages, especially during drought restrictions, boil water notices, chlorine conversion updates or water quality concerns.

Conservation Water Conservation Program Use for water conservation education and current utility conservation resources.
Water quality Water Quality Use for water quality reports and related public water information.
Public notices Public Notices Use for boil water notices, water updates, public alerts and official utility notices.
Rates Residential Rate Calculator FY2026 Use to estimate residential utility charges and understand billing impact.

Laredo Utilities Department Office Map

Use this map for general navigation to the listed Laredo Utilities customer service location. For account-specific requirements, call before visiting.

City of Laredo Utilities FAQs

How do I pay my City of Laredo Utilities water bill online?

Use the official City of Laredo Water Payments or Laredo Utilities Manage My Account route. Confirm your account details, review the balance, submit payment and save the confirmation number.

What is the City of Laredo Utilities customer service phone number?

Call Laredo Utilities customer service at 956-727-6402 for water bill, account, meter, rate, new service, transfer, termination, payment plan and reconnection questions.

What are City of Laredo Utilities customer service hours?

Laredo Utilities lists customer service hours as Monday through Friday from 8 AM to 5 PM. Saturday and Sunday are closed.

How do I report a City of Laredo water or sewer emergency?

Call the 24/7 emergency call center at 956-721-2010 for emergency water shutoff, water service interruption, pressure problem, meter leak, water main break, hydrant damage or poor water quality.

Where can I check the Laredo water outage map?

Use the Laredo Water System Outage Map linked from the Laredo Utilities website to view water service disruption locations and updates.

How do I open a new City of Laredo Utilities account?

To open a new account where a meter already exists, visit City Hall Annex at 1102 Bob Bullock Loop with a valid picture ID or driver’s license, or use the official online utility application route.

How do I transfer or terminate City of Laredo water service?

For transfer, submit a utility application with your account number, new address, previous termination date and new service start date. For termination, use the official Request to Terminate Account route.

What are City of Laredo Utilities late fees?

Laredo Utilities lists late fees as $5.00 or 5%, whichever is greater, assessed on all past-due accounts. Some senior and veteran exemptions may apply if official requirements are met.

What are City of Laredo Utilities reconnection fees?

If water service was disconnected due to non-payment, reconnection fees are listed as $35 for next business day, $55 for same business day or after business hours up to midnight, and $75 for weekends and holidays.

Can I request a deferred payment plan for City of Laredo Utilities?

Yes. Laredo Utilities lists a Deferred Payment Plan under Customer Service services. Use the official form or call customer service at 956-727-6402 for account-specific help.

Official Source Note

This independent guide summarizes official City of Laredo and Laredo Utilities Department pages to help users reach the correct task faster. It cannot take payments, access accounts, restore service, approve payment plans, submit reconnection requests or report emergencies for you.

Official source Used for
Laredo Utilities Department Main utility navigation, Manage My Account, New Account, Billing Info, Online Payment, Customer Service, Water Emergencies, Water Conservation and Water Quality.
City of Laredo Water Payments Official city route to the water payment portal.
Click2Gov / Manage My Account Online payment, account access and statement review.
New Account New water account, transfer, termination, late fees, reconnection fees, NSF fee and deposit notes.
Water and Sewer Emergencies 24/7 emergency phone number and emergency issue list.
City of Laredo 311 Program Non-emergency city service requests, 311 hours and 311 contact details.

Last checked: July 1, 2026. Official portal layouts, payment forms, fee amounts, phone routing, hours and service rules can change. Always follow the latest instructions shown on the official Laredo Utilities or City of Laredo page after clicking.

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