Garland Utilities: Bill Pay, MyMeter Login, Phone & Service Help 2026
City of Garland, Texas • Utility customer guide
Need to pay a City of Garland utility bill, use MyMeter, make a one-time Pay Now payment, reconnect service or report a GP&L outage? Start with the exact task below. Garland uses different systems for billing, electric outages, water emergencies and sanitation, so the right route matters.
Garland Utility Customer Service handles billing and account support for Garland Power & Light, Garland Water Utilities, Sanitation Services and Stormwater Management. Natural gas is not part of the City utility account; the City identifies Atmos Energy as the natural-gas provider.
City of Garland Utilities Quick Answers
Garland allows a one-time guest payment without normal account login. You need the current 16-digit utility account number and identifying information.
After paying, Garland instructs disconnected customers to call Utility Customer Service with the confirmation number to arrange reconnection.
The current residential deposit option is $200 for electric or electric-and-water service and $75 for water-only service, with alternatives available.
Garland MyMeter Login, Registration and Pay Now
MyMeter is the City of Garland utility customer portal. It supports account login, account registration, password recovery, online bill viewing, consumption history, AutoPay and guest Pay Now payments.
The current MyMeter screen uses an email address and password for normal login.
The registration form asks for mailing ZIP Code, account number, email, password and a secret question and answer.
Pay Now sends users to the City’s authorized payment processor and does not require normal MyMeter account login.
After opening MyMeter
- Choose Login if you already have portal credentials.
- Use Forgot your Password? if the registered password no longer works.
- Choose Create an Account if you need portal access for the first time.
- Use Pay Now when you want a one-time payment without normal portal login.
- Before paying, verify that the utility account and payment amount match your bill.
Garland Account Number Format: Phone vs. Pay Now
This is one of the easiest places to make a Garland utility payment mistake. The City uses the same 16 digits differently depending on whether you pay by phone or use Pay Now online.
0000123400056789#
Enter all 16 digits without the dash, then press the pound key.
00001234-00056789
Enter the full 16-digit account number with the dash.
How to Pay a City of Garland Utilities Bill
Garland accepts online, automated phone, bank draft, electronic banking, walk-in, drive-thru, drop-box, mail and authorized cash-location payments. The best route depends on how quickly the payment needs to reach the account.
Choose the Payment Method by Urgency
Use MyMeter / Pay Now or the automated phone-payment route. Keep the confirmation number.
Pay through an approved route, then call Customer Service. A successful payment does not by itself complete reconnection.
Use the City’s walk-in cashier, drive-thru or an authorized Western Union cash-payment location. Keep your receipt.
Consider AutoPay or the City’s Automatic Bank Draft option after confirming enrollment and first-draft timing.
Available 24/7 through the City’s Fiserv payment process.
Automated voice-assisted payment. Customer-service agents do not manually take card payments.
Cash, check and money order are accepted at the Charles E. Duckworth Utility Services Building.
Open Monday-Friday, 8 a.m.-6 p.m. Cash, check and money order are accepted.
Use check or money order, not cash. Payments deposited before 4 p.m. on weekdays are entered that day.
The City lists a $1.50 convenience fee; authorized cash payments are credited within minutes.
After opening the payment instructions
- Confirm whether you are paying online or through the automated phone system.
- Use the account-number format shown for that method.
- Prepare your card or bank-account information.
- For guest payment, prepare the identification code required by the City.
- Enter the payment amount carefully, including dollars and cents.
- Save or print the confirmation number after the payment completes.
Current Fiserv Convenience Fees and Limits
The City’s current Fiserv page lists a payment limit of $1,000 per residential transaction.
The current listed commercial transaction limit is $2,500.
The City’s utility FAQ also lists processor limits of up to three payments in a five-day period or five payments in a 30-day period. If you have a large balance, contact Utility Customer Service before repeatedly splitting payments.
Accepted Online and Phone Payment Methods
- Visa credit card
- Mastercard credit card
- Discover credit card
- American Express credit card
- Eligible ATM or debit card
- Checking, savings or money-market ACH payment
Pay Garland Utilities Online: Practical Steps
After opening the full payment-options page
- Choose Online or by Phone, Electronic Banking, Automatic Bank Draft, Payment Locations, Drive Thru, Drop Box or Mail.
- For an urgent payment, avoid methods with mailing or external-bank processing delays.
- If you already know you cannot pay in full, contact Utility Customer Service before interruption.
- Include the service address and account number when sending account-specific correspondence.
If Garland Utility Service Has Been Disconnected
Paying the balance online does not automatically finish the reconnection process. Garland tells disconnected customers to make the payment, keep the confirmation number and then contact Utility Customer Service.
Garland Utilities Phone Numbers and What Each One Is For
Billing, payment, service start/stop, reconnection, account questions and payment arrangements.
24-hour Garland Power & Light outage reporting.
Text OUT when your mobile number is already associated with the GP&L account.
24-hour emergency water shutoff and urgent water utility routing.
Use for streetlight-repair reporting rather than household power-outage billing questions.
After opening the contact page
- Match your issue to the specific phone number before calling.
- Use Utility Customer Service for billing and account matters.
- Use the GP&L outage number for an electric outage.
- Use the emergency water number for urgent water shutoff needs.
- Check the current office and reconnect hours if your issue occurs after 5 p.m.
Start, Stop or Transfer Garland Utility Service
Residential and commercial service do not follow the same process. Residential customers can apply online, while commercial customers are directed to apply in person through the City’s Building Inspection Department.
Residential Start-Service Checklist
- Complete the residential utility application.
- Provide a valid Texas Driver’s License or Texas ID.
- Prepare an out-of-state ID copy if applicable.
- Choose a deposit or approved deposit alternative.
- Keep lease proof ready for a rental property.
- Keep ownership proof ready for a recently purchased home.
The City currently lists $200 as the standard deposit option for electric or combined electric-and-water residential service.
The listed standard residential deposit for a water-only account is $75.
The City says all customers are assessed this fee on the first utility bill.
Alternatives to Paying the Standard Deposit
Garland currently lists two alternatives: an Experian credit check or a Letter of Credit from another electric, water or gas utility.
The credit report must show at least one year of established credit and meet the City’s criteria.
The letter must show no more than one late payment during the most recent 12 months of service.
Garland’s Water Turn-On Rule Can Prevent Accidental Flooding
Turn off all faucets before new water service is activated. After turning on service, the technician watches the meter. If more than 10 gallons passes through the meter, the City may shut water back off because an open faucet or leak could cause property damage.
If that happens while no one is home, Garland says Customer Service may need to arrange another connection visit with an adult present. Current appointment windows are 10 a.m.-noon and 3-5 p.m. on normal business days.
Official Garland Start, Stop & Transfer ServiceAfter opening the start/stop service page
- Choose the residential or commercial instructions that match the account.
- For residential start service, open the online application.
- Prepare the required ID and deposit choice.
- If renting a single-family home, confirm with the owner that the property is registered with the City as a rental.
- Turn all faucets off before the scheduled water-service start.
- For stopping residential service, use the City’s service-request form, call 972-205-2671 or visit Customer Service.
Garland Power & Light Outage: Call, Text or Check Status
Electric outage reporting belongs to Garland Power & Light, not the normal utility-billing workflow. GP&L provides both phone and text reporting.
The automated system can identify an account using the account number or other information associated with it.
This is the simplest route when your mobile number is already associated with the affected GP&L account.
If Your Phone Number Is Not Linked to the Account
GP&L says you can text the account number, including the dash, to 972-205-4000 for the location experiencing the outage. This is also useful when you have multiple utility accounts.
After an outage report, text STATUS to the same number to check for updates. If GP&L reports that power has been restored but your property is still out, reply OUT again or call the outage number.
Official GP&L Outage CenterAfter opening the GP&L Outage Center
- Use the outage-reporting phone or text instructions if your outage has not been reported.
- Open the outage map to check the broader service area.
- Remember that small individual outages may not appear on the public map.
- If you see a downed pole or power line, stay away and report it to 911 and GP&L.
Payment Arrangements, Assistance and High-Bill Help
If you know you cannot pay the full bill, Garland specifically advises customers to contact Utility Customer Service before an interruption in service. Waiting until service is disconnected removes some of your options.
The City says qualifying customers may be able to extend the current bill’s due date. Call 972-205-2671 for account-specific review.
The City’s CAP program works with local service agencies to distribute assistance to qualified Garland utility customers.
Garland offers Budget Billing for residential customers who prefer a more predictable monthly payment pattern.
After opening the customer-programs page
- Start with Payment Arrangements if the issue is a current bill you cannot pay in full.
- Review the Customer Assistance Program if the problem is temporary financial hardship.
- Use the current agency contact information listed by the City if applying for assistance.
- For an account already near interruption, call Utility Customer Service instead of relying only on an online page.
If the Bill Looks Wrong
MyMeter can show bill and consumption history. Compare usage before assuming a billing error. Garland also says customers can ask for utility meters to be reread; a fee may be charged if the reading is found to be correct.
A better first question is: Did electric or water consumption actually change? If usage rose, investigate cooling, heating, irrigation, a running toilet, leaks or household changes before requesting a meter reread.
What Is Actually Included in a Garland Utility Account?
Garland’s billing system is locally distinctive because Utility Customer Service performs billing and collection for several City departments rather than only one utility.
Electric usage, GP&L rates, energy programs and electric outage service.
Water consumption, wastewater service and water-related utility charges.
Eligible sanitation and stormwater charges can appear on the combined City utility bill.
Garland Utility Customer Service Office and Drive-Thru
Garland, TX 75040
Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Use for account assistance and walk-in bill payments.
Garland, TX 75040
Drive-thru: Monday-Friday, 8:00 a.m.-6:00 p.m.
The after-hours drop box is in the far-left drive-thru lane.
Utility Customer Service Mailing Address
P.O. Box 469002
Garland, TX 75046
After opening the locations page
- Use the Duckworth building for walk-in payments and account assistance.
- Use the State Street location for drive-thru payment or drop-box service.
- Check the current business hours before traveling.
- If your utility is disconnected, call Customer Service rather than assuming a drop-box payment will trigger reconnection.
Garland Utility Scam Warning: Verify Before Paying
Garland’s current Utility Customer Service page warns about callers falsely claiming that GP&L or Garland Utilities hired them to perform home energy evaluations or inspections and that the City will pay for repairs they find.
The City says those claims are false. If someone pressures you to pay, provide account information or schedule an unexpected inspection, end the conversation and call Utility Customer Service directly at 972-205-2671.
Related Texas Utility Guides
Moving elsewhere in Texas often means learning a completely different portal, utility structure and outage system. These existing city-utilities.org guides cover similar account tasks for other Texas cities.
Garland Utilities FAQs
1. How do I pay my City of Garland utility bill online?
Use the official Garland MyMeter portal at utilities.garlandtx.gov. You can log in for full account access or choose Pay Now for a one-time guest payment. Save the payment confirmation until the transaction posts.
2. Can I pay Garland Utilities without logging in to MyMeter?
Yes. MyMeter has a Pay Now option for guest payments. Garland says Pay Now requires the current 16-digit account number, including the dash, plus the required identification information.
3. What account-number format does Garland Pay Now require?
For Pay Now, enter the full 16-digit account number including the dash and any required leading zeroes. For automated phone payment, enter the same 16 digits without the dash and then press the pound key.
4. What is the City of Garland Utility Customer Service phone number?
Call 972-205-2671 for billing, payment, account, start/stop service, reconnection, payment arrangements and general utility customer-service questions.
5. What fee does Garland charge for online or phone utility payments?
The City’s current Fiserv information lists a $2 convenience fee per residential transaction up to $1,000. Commercial card payments are listed at 3% per transaction up to $2,500. Multiple transactions can each incur a fee.
6. What should I do after paying a disconnected Garland utility account?
Keep the payment confirmation and call 972-205-2671 to arrange reconnection. Garland specifically says online payment alone does not complete the reconnection process.
7. How much is the deposit to start residential Garland utility service?
Garland currently lists a $200 deposit option for electric or electric-and-water customers and $75 for water-only customers. A $10 Experian credit check or qualifying Letter of Credit may be used as an alternative. A $30 account establishment fee is placed on the first bill.
8. How do I report a Garland Power & Light outage?
Call 972-205-3000 or 833-403-2106. If your cell number is associated with the GP&L account, text OUT to 972-205-4000. You can text STATUS afterward to check for updates.
9. What happens if Garland turns water on and detects water flowing inside the home?
Garland says the technician may turn water back off if more than 10 gallons passes through the meter after activation, because an open faucet or leak may be present. You may then need to arrange a reconnection appointment with an adult at home.
10. Does the City of Garland utility bill include natural gas?
No. Garland Utility Customer Service handles City services including GP&L electric, water, sanitation and stormwater billing, but the City identifies Atmos Energy as the natural-gas provider.
Official-Source and Accuracy Note
This independent article was refreshed using current City of Garland Utility Customer Service, MyMeter, payment, start/stop service, payment-location and Garland Power & Light outage information available in September 2026.
Payment processors, fees, account-number rules, office hours, deposits, service policies and portal screens can change. For a shutoff deadline, disconnected account, payment problem or other account-specific issue, follow the latest City instructions or call Utility Customer Service directly.
Editorial verification date: September 12, 2026.