City of Mesa Utilities Bill Pay, Login, Phone Number & Service Help

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Mesa, Arizona Utility Help

City of Mesa Utilities: Bill Pay, My Utility Account, Start Service and Emergency Help

Need to pay a City of Mesa utility bill, open My Utility Account, start or cancel service, report an outage, gas leak or water emergency? Start here with the official route for each task.

Mesa utilities may include electric, natural gas, water, wastewater, trash and recycling, so the right action depends on your address and the exact problem.

My Utility Account Ways to Pay Start / Cancel Service Utility Emergency Power Outage
Independent guide: This page does not collect utility payments, account numbers, ID details, Social Security numbers or card information. Use only the official City of Mesa website or My Utility Account portal for account and payment actions.

Choose Your City of Mesa Utility Task First

Select your situation below. This avoids sending every user to the same generic link when the real task may be bill pay, service start, electric outage, gas emergency, water issue or trash support.

Bill due Pay a utility bill Use My Utility Account for online bill payment, account balance and due date. Go to bill pay help
Account access Open My Utility Account New online users need utility account number and service ZIP code. Go to account login help
Moving Start or cancel service Prepare ID, address, date of birth, phone, email and service address details. Go to service checklist
Emergency Electric, gas or water emergency Use the emergency numbers, not a normal billing contact route. Go to emergency help
No power Power outage or downed line Use Mesa or SRP outage numbers depending on service area. Go to outage help
Water / trash Leaks, sewer, trash or recycling Use the right route for water emergency, meter/leak, missed barrel or recycling issue. Go to water and trash help

City of Mesa Utilities Contact, Hours and Address

For general utility service, billing, connection/disconnection, unusual usage and payment processing, use the Contact Center. For electric, gas or water emergencies, use the emergency section below.

Contact Center Billing, account, service, payment processing 480-644-2221
General utility email General service issues and billing questions contactcenter@mesaaz.gov
Credit Services Payment assistance, extensions, arrangements, returned checks creditservices@mesaaz.gov
Hours Contact Center and office hours Monday–Thursday, 7 a.m.–6 p.m.
Office Municipal Building 55 N. Center St., Mesa, AZ 85201
Mailing address City of Mesa P.O. Box 1878, Mesa, AZ 85211-1878
Email safety: City of Mesa says not to email sensitive information such as credit card or Social Security numbers. Use official secure account routes for sensitive account actions.

My Utility Account Login: What You Need Before Paying Online

The official online payment route uses the City of Mesa My Utility Account portal. New online users should be ready with the account number and service address ZIP code.

Open My Utility Account View Payment Options
  1. Open the official portal.
    Use My Utility Account from the City of Mesa website, not a search ad or unknown login page.
  2. Create or sign in to your account.
    New online customers may need the 12 or 13 digit utility account number, including the dash, and the service address ZIP code.
  3. Check balance and due date.
    Before paying, confirm the service address, balance, due date and payment method.
  4. Save confirmation.
    Keep the confirmation until the payment posts to your account.
Card fee note: City of Mesa states that a 2.37% service fee is charged when a credit or debit card is used for utility bill payments.

City of Mesa Utility Bill Payment Options

Mesa provides several ways to pay. The best method depends on whether you need fast online access, recurring payment, cash payment, mail payment or in-person help.

Payment method Best for What to do after clicking or choosing
Online payment Fast account access and bill payment. Log in to My Utility Account, review balance and submit payment.
SurePay / AutoPay Automatic recurring monthly payment. Use My Utility Account, open Bills & Payment, Payment, Auto Pay, select payment method and submit enrollment.
MesaNow mobile app Paying by app, checking balance, due date and city issue reporting. Open the official Ways to Pay page and use the App Store or Google Play app links shown there.
Self-service kiosk Cash or card utility payment at kiosk locations. Bring your bill or 12 to 13 digit account number. Kiosks do not dispense change.
Drop box Check or money order payment without counter service. Use official drop box locations. Do not leave cash in drop boxes.
Mail Non-urgent check payment. Include your bill stub. Do not mail cash. Send to City of Mesa, P.O. Box 1878, Mesa, AZ 85211-1878.
Phone Pay by phone or check balance without internet access. Call 480-644-2221 and keep your 12 digit account number handy.
In person Cash, check, money order or card payment with office access. Visit 55 N. Center St., Mesa, AZ 85201 during Monday–Thursday, 7 a.m.–6 p.m.
Practical payment tip: Paying through banks or financial institutions may delay posting. Use the official City of Mesa payment route when timing matters.

Start or Cancel City of Mesa Residential Utility Service

Starting or canceling service is different from simply paying a bill. Prepare the required information before contacting Mesa or visiting the office.

Start / Cancel Residential Service Call 480-644-2221

Before requesting new residential service

  • Name of the applicant.
  • Social Security number or other government-issued identification number.
  • Identification document, such as approved driver’s license, passport, military ID or other accepted ID.
  • Spouse or roommate names if applicable.
  • Service address and mailing address.
  • Home and work phone numbers.
  • Place of employment.
  • Email address and date of birth.
  • Ownership papers or lease if requested.
Fee or deposit item Official amount or note User reminder
Electric deposit $265 Deposit may be required before utility services are turned on.
Gas deposit $125 Applies when gas service is activated and deposit is required.
Water deposit $100 Water service may also have connection charges.
Wastewater deposit $50 Confirm total account setup cost with Mesa before service date.
Solid waste deposit $60 Applies to trash or solid waste service when required.
Administrative fee $11 Assessed to establish a utility account.
Same-day convenience fee $55 Normally service connects next business day; same-day request may cost extra.
Cancel service note: Mesa says cancellation will close all utility services on the account, and a final bill is mailed within 3 business days of the cancellation date.

Report a City of Mesa Utility Emergency

Do not treat emergencies like normal billing questions. Use the correct emergency number based on electric, natural gas or water/sewer issue.

Emergency type Examples Call immediately
Electric emergency Power outage, tree touching power line, downed line, sparking transformer, exposed underground wire or line-related injury. 480-644-2262 or 911
Natural gas emergency Gas leak inside or outside, damaged gas line, rotten egg odor, vegetation change, unusual pipeline sound or suspected CO poisoning. 911 and 480-644-4277
Water emergency No water, low/high pressure, street water leak, damaged hydrant, sewer overflow, manhole dumping, unauthorized water use or water quality issue. 480-644-2262
Gas safety rule: If you smell rotten egg odor or suspect carbon monoxide poisoning, leave the area first. Call 911 and 480-644-4277 from a safe location.

City of Mesa Power Outage and Downed Power Line Help

Mesa and SRP have different outage contacts. Use the correct number based on your electric service area.

Mesa electric area Report outage Use for Mesa electric service area outages and downed lines. Call 480-644-2262
SRP area Report outage Use SRP outage route if SRP serves the address. Call 602-236-8888
Mesa downed line Stay away and call Mesa Do not touch, drive over or move a downed power line. Call 480-644-2262
SRP downed line Stay away and call SRP Use SRP downed-line number when SRP serves the area. Call 602-236-8811
  1. Check whether the outage is only your property.
    If safe, check breakers and nearby homes. Do not touch utility equipment.
  2. Use the correct service-area number.
    Call Mesa for Mesa electric service area or SRP for SRP service area.
  3. Report downed lines immediately.
    Keep people, pets and vehicles away from the line.
  4. Do not assume a line is harmless.
    Phone, cable and power lines can be hard to identify after damage.

Water, Wastewater, Meter Leaks, Trash and Recycling Help

City of Mesa water and wastewater support is separate from trash/recycling requests. Use the right official route so the issue goes to the correct team.

Water and wastewater Water & Wastewater Water quality, wastewater, water conservation, backflow, irrigation service, water supply and related resources.
Meter and leaks Reading Your Utility Meter & Identifying Leaks Use for meter reading and high-usage checks before calling about unusual usage.
Trash and recycling Trash & Recycling Resident trash, recycling, barrel schedule, missed barrel, barrel repair, bulk pickup and appliance recycling.
Missed pickup Missed Barrel Use when your trash or recycling barrel was not serviced and you need to submit a request.
Water leak responsibility: Mesa says it repairs leaks at water meters and mains. Leaks on the customer side of the meter, irrigation system and indoor plumbing are the customer’s responsibility.

Payment Help, Budget Plan, Senior Rate and Savings Programs

Before a bill becomes urgent, check official City of Mesa payment and savings programs. These links are useful for customers dealing with high bills, fixed income or seasonal utility spikes.

Program or route Best for Official action
Payment Extension Customers who need extra time on a utility bill. Open Payment Extension
Budget Payment Plan Customers who want more predictable monthly utility payments. Open Budget Payment Plan
Limited Income Senior Rate Program Eligible senior customers, especially for water-related assistance. Open Senior Rate Program
Savings & Rebates Customers trying to lower future electric, gas or water costs. Open Savings & Rebates

Useful savings and rebate topics to check

  • Electric Vehicle Time of Use Rate.
  • Natural Gas Appliance Rebate.
  • Renewable Energy Service Rider.
  • Electric Smart Peaks Program.
  • Mesa Electric Shade Tree Program.
  • Residential Grass-to-Xeriscape and Tree Bonus Incentive Program.
  • Water Management for commercial customers.

City of Mesa Utilities Office Map

Use the map for navigation to the Municipal Building. For account-specific questions, use My Utility Account or call the Contact Center first.

Office address: 55 N. Center St., Mesa, AZ 85201. Confirm current office availability on the official City of Mesa website before visiting.

City of Mesa Utilities FAQs

How do I pay my City of Mesa utilities bill online?

Use the official My Utility Account portal from the City of Mesa utilities website. You will need a portal login. New online customers may need the utility account number and service address ZIP code.

Where is the City of Mesa My Utility Account login?

The City of Mesa utilities page links to the My Utility Account portal for online bill payment and account access. Use the official portal only for balance, due date, payment and account actions.

What is the City of Mesa utilities customer service phone number?

For general utility service, billing, service connection or disconnection, unusual usage and payment processing, call the City of Mesa Contact Center at 480-644-2221. Hours are Monday through Thursday, 7 a.m. to 6 p.m.

How do I start or cancel City of Mesa residential utility service?

Use the official Start/Cancel Residential Service page. New residential service can be requested by phone or in person, and cancellation uses the official service cancellation form or in-person help when required information cannot be provided online.

What number should I call for a City of Mesa electric emergency?

For City of Mesa electric emergencies such as power outage, downed line, tree touching a power line, sparking transformer or exposed underground wire, call 480-644-2262 or 911 immediately.

What should I do if I smell natural gas in Mesa?

Leave the area immediately if you smell rotten egg odor, notice signs of a gas leak, hear unusual pipeline sounds or suspect carbon monoxide poisoning. Call 911 and 480-644-4277 from a safe location.

How do I report a water emergency to City of Mesa?

For no water, low or high pressure, street water leaks, damaged fire hydrants, sewer overflow, illegal dumping in manholes, unauthorized use or water quality issues, call 480-644-2262.

Does City of Mesa charge a fee for credit or debit card utility payments?

Yes. City of Mesa states that a 2.37% service fee is charged when a credit or debit card is used for utility bill payments. Kiosk credit or debit card payments have a separate kiosk fee.

Can I request a City of Mesa utility payment extension?

Yes. The City of Mesa utilities page links to a Payment Extension Request. Customers with delinquent account questions, payment assistance, payment extensions, payment arrangements or returned checks can also use Credit Services.

What utilities does the City of Mesa provide?

The City of Mesa provides essential utility services including electricity and natural gas, water, wastewater, trash and recycling. Service availability may depend on the address and utility service area.

Official Source Note

This independent guide summarizes official City of Mesa utility pages to help customers reach the correct official action faster. It cannot take payments, access your account, start or cancel service, report emergencies, approve payment help or change your account for you.

Official source Used for
City of Mesa Utilities Main utility hub, service categories, official payment, service, emergency, billing, trash, water, energy and contact links.
Ways to Pay Your Bill Online payment, SurePay, MesaNow app, kiosk, drop box, mail, phone, in-person payments, fees and payment programs.
Start/Cancel Residential Service Service request checklist, phone/in-person service request, deposits, fees, connection timing and cancellation details.
Report a Utility Emergency Electric, natural gas and water emergency examples and emergency phone numbers.
Power Outage Mesa and SRP outage reporting numbers and downed power line contacts.
Water & Wastewater Water quality, wastewater, water conservation, meter/leak resources, water calculator, water contact details and water resources.
Savings & Rebates Electric vehicle rate, natural gas appliance rebate, renewable energy rider, Smart Peaks, shade tree and xeriscape/water-saving programs.

Last checked: July 4, 2026. Official page layouts, phone routing, fees, payment options, deposits and program rules can change. Always follow the latest information shown on the official City of Mesa website after clicking.

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