City Utilities of Springfield: Bill Pay, Login, Phone & Service Help 2026
If you need to pay a City Utilities of Springfield bill, sign in to MyAccount, report an outage, start service, check current residential rates or get help with a past-due balance, use the task-specific routes below.
City Utilities of Springfield is a community-owned Missouri utility providing electricity, natural gas, water, transit and broadband services. Sewer charges can also appear on a CU bill even though sewer rates are set by the City of Springfield.
Editorial verification: October 7, 2026. Rates, payment options, account rules and office schedules can change, so complete account-sensitive actions through the official resources linked below.
City Utilities Springfield Quick Answers
Choose the Right City Utilities Route
The fastest route depends on what is actually wrong. A normal bill, a disconnected account, an outage and a new-service request should not all be handled the same way.
Use MyAccount, one-time online payment, Phone Pay, mail, a kiosk or an authorized payment location.
Use a faster posting method and contact Customer Service if you need an arrangement or reconnection guidance.
Report it through MyAccount or call 888-863-9001. Do not assume CU already knows your address is out.
Start, transfer or stop service through MyAccount, by phone or in person. CU says normal connection takes two to three business days.
How to Pay a City Utilities of Springfield Bill
City Utilities offers several payment methods. Use the method based on how quickly the payment needs to post and whether you also need to review the balance, usage or account status.
Best when you want to see the balance, bill history, Auto Pay settings and utility usage before paying.
City Utilities provides a one-time online option even if you do not have a normal MyAccount login.
Available 24 hours. CU says Phone Pay is free and normally posts a payment to the account within minutes.
Send a check or money order to City Utilities of Springfield, P.O. Box 551, Springfield, MO 65801-0551. CU recommends allowing at least five business days.
The Central Street lobby, CU kiosks and authorized retailers provide additional in-person options.
City Utilities Ways to Pay
After opening this page:
- Choose MyAccount, one-time online payment, Phone Pay, mail, Auto Pay or an in-person option.
- If the bill is already late, favor MyAccount, Phone Pay or a CU kiosk rather than ordinary mail.
- For a one-time online payment, keep your CU account number ready.
- For Phone Pay, keep the account number and payment method available before calling.
- Save the payment confirmation until the account reflects the payment correctly.
Phone Pay
City Utilities lists 417-831-8331 as its direct payment line. You can also call 417-863-9000 and request “Bill Pay.”
CU says Phone Pay accepts supported credit cards and bank debit cards, is available 24 hours, does not carry an additional Phone Pay charge and usually posts the payment within minutes.
City Utilities Phone Pay
- Have the CU account number available.
- Have the card or other supported payment method ready.
- Call 417-831-8331, or call 417-863-9000 and request Bill Pay.
- Follow the automated prompts carefully.
- Keep the confirmation until the payment appears on the account.
City Utilities MyAccount Login: What You Can Do
City Utilities refreshed its MyAccount experience in 2025. The current platform works on desktop, tablet and mobile and also has a dedicated app.
Check current and previous bills, then make online payments without calling Customer Service.
CU says MyAccount can show electric, natural-gas and water consumption, including detailed usage intervals where supported.
MyAccount can report a power outage and provide address-specific status and restoration information.
Notification preferences can include billing, budget, usage and outage alerts.
City Utilities Manage Account
After opening this page:
- Open MyAccount from City Utilities’ Manage Account area.
- Sign in if you already have online access, or follow the current registration route if you are new.
- Confirm that the service address shown matches the account you intend to manage.
- Use billing, payment, usage or service tools according to your task.
- Set notification preferences if you want outage, budget or usage alerts.
Past-Due Bill, Payment Arrangement & Disconnection Risk
If the bill is becoming difficult to pay, City Utilities advises customers to contact CU early. Waiting until after disconnection can reduce the number of practical options available.
When Can You Create an Online Payment Arrangement?
City Utilities currently says the online arrangement option may be available when the account is not on Level Pay, not on Auto Pay and the account balance is not already past due.
City Utilities Payment Assistance
After opening this page:
- Review whether an online payment arrangement is available for your account.
- If eligible, sign in to MyAccount and open the Payment Arrangement option under Billing.
- Choose the available number of payments and payment dates.
- Submit the arrangement and keep the confirmation.
- If the account is already past due or close to disconnection, call 417-863-9000 instead of relying only on the online option.
Start, Transfer or Stop City Utilities Service
City Utilities allows residential customers to start, transfer or stop service through MyAccount, by phone or in person. CU says a normal new-service connection usually takes two to three business days.
Ways the $100 Deposit May Be Waived
Start, Transfer or Stop City Utilities Service
After opening this page:
- Choose whether you need to start, transfer or stop service.
- If you already use MyAccount, sign in and open the Service menu.
- If you do not have a MyAccount profile, use the New Service option supplied by City Utilities.
- Review the deposit and current account-entry fees.
- Allow the normal two-to-three-business-day connection window unless CU gives you different account-specific timing.
City Utilities Power Outage, Gas Leak & Water Problem
City Utilities launched a redesigned outage map in 2026, but the map does not replace reporting your own outage. CU specifically reminded customers in March 2026 not to assume the utility already knows their service is off.
Report through MyAccount or call 888-863-9001.
Stay away and call 417-863-9000 immediately.
Move away from the area and use the emergency route rather than an online form.
Use 417-863-9000 and the Gas or Water Service Problem route for urgent service issues.
City Utilities Outage & Service Resources
After opening City Utilities:
- Use the outage or service-problem route rather than a normal customer message form.
- For an electric outage, report through MyAccount or call 888-863-9001.
- Open the 2026 outage map if you want system-wide electric outage and boil-water advisory information.
- Return to MyAccount for address-specific outage updates and estimated restoration information when available.
- Call 417-863-9000 immediately for a downed wire, gas odor or another urgent utility hazard.
For a deeper explanation of feeder boundaries, restoration status and boil-water alerts, see the site’s dedicated City Utilities outage map guide.
Level Pay, LIHEAP & Project SHARE
Level Pay
Level Pay is City Utilities’ budget-billing option. CU calculates the monthly amount using the previous 12 months of actual bills so the payment remains more predictable through hot and cold seasons.
City Utilities Level Pay
- Sign in to MyAccount.
- Open Level Pay under the Billing menu.
- Review the suggested monthly amount if the account is eligible.
- Read the terms and conditions before enrolling.
- Continue reviewing actual usage even though the amount due is levelized.
OACAC, LIHEAP & Project SHARE
City Utilities directs customers who may qualify for energy assistance to the Ozarks Area Community Action Corporation (OACAC). Programs can include Missouri LIHEAP, Energy Crisis Intervention Program assistance and Project SHARE.
City Utilities currently lists OACAC at 417-862-4314. Project SHARE is funded by community and customer donations and is administered through OACAC for qualifying households.
City Utilities Springfield Residential Electric Rates in 2026
City Utilities’ published residential electric schedule places the standard residential rate in the “thereafter” column beginning with the April 2026 rate period.
City Utilities Rates & Terms
After opening the rates page:
- Choose Electric, Natural Gas, Water or another applicable service.
- Open the residential rate document for the utility you are checking.
- Match the effective rate period to the service period on your bill.
- For electricity, also review the Fuel Adjustment factor.
- For gas, review the Purchased Gas Cost in addition to the base commodity charge.
Use CU’s Bill Estimator for a Better Calculation
City Utilities’ official bill estimator uses rates effective April 1, 2026 and can estimate electric, natural-gas and water charges. It also asks whether the property is inside or outside Springfield city limits because outside-city surcharges can change the result.
City Utilities Bill Estimator
- Select the utility service you want to estimate.
- Choose whether the property is inside or outside city limits.
- Enter the consumption information requested for that service.
- For electricity or gas, use the current adjustment factor linked by City Utilities.
- Treat the result as an estimate; taxes and some special programs are not included.
City Utilities Springfield Office, Kiosks & Mailing Address
Springfield, MO 65802
Lobby hours: Monday-Friday, 8:00 a.m.-4:30 p.m., excluding holidays.
Springfield, MO 65802
City Utilities lists these kiosks as available 24 hours a day, seven days a week.
Springfield, MO 65806
CU lists the kiosk as open 6:00 a.m.-11:00 p.m. weekdays and 7:00 a.m.-11:00 p.m. weekends.
Mailing & Payment Addresses
City Utilities Contact Options
- Choose Customer Service, outage reporting or another specialized contact based on your problem.
- For normal billing questions, use 417-863-9000 during published Customer Service hours.
- For an electric outage, use 888-863-9001 or MyAccount.
- For a downed wire or gas odor, use the emergency phone route rather than the online message form.
- Check lobby hours before traveling to 301 E Central.
City Utilities of Springfield FAQs
1. What is the City Utilities of Springfield customer-service phone number?
Call 417-863-9000. City Utilities currently lists Customer Service representatives as available Monday through Friday from 7:30 a.m. to 5:30 p.m., excluding holidays. Utility emergencies can be handled outside normal business hours.
2. How do I pay a City Utilities Springfield bill online?
The main online route is City Utilities MyAccount. CU also provides a one-time online payment option for customers who have their account number but do not want to use a normal MyAccount login.
3. What number do I call to pay my City Utilities bill by phone?
Call 417-831-8331, or call 417-863-9000 and request Bill Pay. City Utilities says Phone Pay is available 24 hours, carries no additional Phone Pay charge and generally posts payments within minutes.
4. Where can I find my City Utilities account number for MyAccount?
City Utilities says the account number appears in the top-right corner of the utility bill. If you do not have a bill available, call Customer Service at 417-863-9000 for help.
5. How do I report a City Utilities power outage?
Report the outage through MyAccount or call 888-863-9001. CU advises customers to report their own outage rather than assuming the utility already knows their service address is without power.
6. How much does City Utilities charge to start new residential service?
A $100 residential deposit may be required. The current account-entry fees are $15 for one utility service, $25 for two services and $30 for three services. The deposit may be waived through qualifying CU credit history, a satisfactory Letter of Credit or Auto Pay enrollment.
7. How long does it normally take City Utilities to connect new service?
City Utilities says normal residential service connection typically takes two to three business days. Submit the request ahead of the move date instead of waiting until the day service is needed.
8. Can I make a payment arrangement with City Utilities?
Yes. Call 417-863-9000 to discuss payment options. Eligible accounts may also create an online arrangement through MyAccount when the account is not on Level Pay, not on Auto Pay and the balance is not already past due.
9. What is the current 2026 City Utilities residential electric customer charge?
The published residential electric schedule lists a $13.75 monthly customer charge in the rate column applying after April 2026, plus separate energy and seasonal demand components and a Fuel Adjustment. Outside-city electric charges are 5% higher.
10. Where is the City Utilities of Springfield customer lobby?
The customer lobby is at 301 E Central, Springfield, MO 65802. City Utilities currently lists lobby hours as Monday through Friday from 8:00 a.m. to 4:30 p.m., excluding holidays. Twenty-four-hour payment kiosks are also available at the Central Street location.
Official-Source & Accuracy Note
This independent page was refreshed against City Utilities of Springfield’s current Ways to Pay, Phone Pay, MyAccount, Start / Transfer / Stop Services, Payment Assistance, Level Pay, Contact Options, 2026 outage information, service-rate schedules and Bill Estimator.
Utility rates, fuel and gas adjustment factors, payment interfaces, assistance eligibility, outage conditions and office schedules can change. For a same-day payment, pending disconnection, outage, gas leak or account-specific amount, use City Utilities’ live system or call the official number shown for that task.