City Utilities of Springfield Bill Pay, Login, Phone Number & Outage Help

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City Utilities of Springfield: Bill Pay, MyAccount Login, Phone & Outage Help

Springfield, Missouri • City Utilities customer guide • 2026

If you need to pay a City Utilities of Springfield bill, sign in to MyAccount, start service, report an electric outage or deal with a gas or water problem, use the task-specific routes below.

City Utilities, often shortened to CU, provides electric, natural gas and water service in Springfield and parts of the surrounding service area. CU also operates transit and SpringNet services, while sewer charges can appear on the CU bill even though sewer rates are set separately by the City of Springfield.

Independent website: city-utilities.org is not City Utilities of Springfield. This site cannot access your CU account, collect payments, restore service or change utility records. Enter account or payment information only through CityUtilities.net or the MyAccount system linked by City Utilities.

City Utilities of Springfield Quick Answers

Customer Service 417-863-9000
Power outage 888-863-9001
Phone payment 417-831-8331
Customer lobby 301 E. Central St.
Need to pay now? Use MyAccount, Phone Pay or a CU kiosk

City Utilities specifically recommends faster CU-controlled payment routes for past-due accounts instead of ordinary authorized retail locations.

No power? Report the outage even if neighbors already did

CU reminded customers in 2026 not to assume advanced meters mean the utility already knows about every outage.

Moving? Connection normally takes 2–3 business days

CU also offers an Average Bill Report if you want an idea of historical utility costs at a property before moving.

Current scam warning: City Utilities reported scam calls and texts in July 2026 from people claiming an account would be disconnected within hours. CU says it will never demand payment by gift card or direct customers to a payment website other than CityUtilities.net. If a shutoff threat seems suspicious, hang up and call 417-863-9000.

How to Pay a City Utilities of Springfield Bill

CU offers online payment, phone payment, Auto Pay, mail, kiosks and authorized in-person locations. Choose based on how quickly the payment needs to reach the account.

MyAccount Best for full account access

View the balance and usage, make a payment, manage payment methods and use account tools in one place.

Online without login Account number required

CU says customers without a MyAccount login can still make an online payment using their CU account number.

Phone Pay 417-831-8331

Available 24 hours. CU says phone payments post within minutes and Phone Pay does not add a CU payment fee.

Mail P.O. Box 551, Springfield, MO 65801-0551

Send the payment coupon with a check or money order. CU says to allow five business days for receipt and processing.

In person / kiosk 301 E. Central St.

The lobby is open weekdays; 24-hour payment kiosks are available at the customer-service location.

Official City Utilities Ways to Pay
After opening the official payment page
  1. Choose online, phone, mail, Auto Pay or in-person payment.
  2. If you want to review the account first, use MyAccount.
  3. If you do not have a login, follow CU’s online payment option and keep your account number ready.
  4. For a late or urgent payment, avoid a slow method such as mail or an ordinary retailer.
  5. Save the payment confirmation until the account reflects the payment.

Pay by Phone

Call 417-863-9000 and request Bill Pay, or use the direct Payment Line at 417-831-8331. Have the CU account number and payment method ready.

CU’s Phone Pay page says Visa, Mastercard, Discover and bank debit cards are accepted, payments post within minutes, and no additional CU charge is added for using Phone Pay.

Auto Pay: One Timing Detail That Matters

City Utilities describes Auto Pay as a free program that withdraws the amount due from a checking account or credit card on the bill’s due date.

Do not assume enrollment is immediate. CU says Auto Pay becomes effective after the next billing cycle. Continue paying manually until your next bill confirms Auto Pay enrollment.
Official City Utilities Auto Pay Instructions
After opening the Auto Pay page
  1. Sign in to MyAccount.
  2. Open the Billing area and choose Auto Pay.
  3. Add a payment method if one is not already saved.
  4. Select the payment method and accept the program terms.
  5. Enroll, then continue manual payments until the following bill confirms Auto Pay is active.

City Utilities MyAccount Login: What It Is Useful For

MyAccount is the best starting point when you need more than a one-time payment. CU’s updated account system can handle billing, utility usage, outage reporting, service requests and notifications.

Billing View and pay bills

Confirm the balance and account before paying instead of relying on an old paper bill.

Usage Track electric, gas and water use

Usage history is often the fastest way to understand why a bill changed.

Outages Report an address-specific outage

CU says MyAccount is its fastest and most reliable online outage-reporting route.

Open Official City Utilities MyAccount
After opening MyAccount
  1. Sign in if you already have a CU online profile.
  2. If registering, use the CU account number from the top-right area of your bill.
  3. After login, verify the service address before paying or making a service request.
  4. Review usage history if your bill looks unusually high.
  5. Consider enabling outage, budget and usage notifications so CU can send address-specific updates.
If you do not have a bill and cannot find the CU account number needed for registration, City Utilities directs customers to Customer Service at 417-863-9000.

Start, Stop or Transfer City Utilities Service

City Utilities lets customers start, stop or transfer service online, by phone or in person. Existing MyAccount users can sign in and use the service-request area. A new customer can begin a new-service request through MyAccount without already having a login.

What New Residential Customers Should Expect

Possible deposit $100

CU says a $100 deposit may be required when new service is started.

Typical connection time 2–3 business days

This is CU’s published typical timeframe for starting residential service.

Account entry fee $15–$30

CU lists $15 for one service, $25 for two services and $30 for three services.

When the $100 Deposit May Be Waived

City Utilities says the residential deposit may be waived when one of these conditions is met:

  • You have one year of good credit history with City Utilities.
  • You provide a satisfactory Letter of Credit from your previous utility.
  • You enroll in City Utilities Auto Pay.
  • CU confirms that no additional deposit requirement applies to your account.
Moving into a rental? Before applying, ask which services the landlord expects you to place in your name. CU’s combination of electric, gas and water service means the exact setup can differ by property.
Official Start, Transfer or Stop Service Page
After opening the service-request page
  1. If you already use MyAccount, sign in and open the Service section.
  2. If you are new to CU, use the New Service route without logging in.
  3. Choose start, transfer or stop service and enter the requested address and service information.
  4. Review any deposit or account-entry fee shown for your situation.
  5. Allow for CU’s typical 2–3 business-day connection time unless the utility gives you another date.

Check Historical Cost Before You Move

CU provides an Average Bill Report for an address. This can be more useful than guessing from square footage because it gives you a historical utility-cost reference for that specific property.

Report a City Utilities Power Outage

CU recommends reporting electric outages through MyAccount when possible. You can also call the dedicated outage number at 888-863-9001.

Report your outage even if the neighborhood is dark. In March 2026, CU reminded customers not to assume Advanced Metering Infrastructure automatically tells the utility about every outage. Damaged communications equipment can prevent that.
Check your home only if it is safe. Confirm that the issue is not an internal breaker problem, but do not approach damaged lines or electrical equipment.
Report the outage. Use MyAccount for the most address-specific online report, or call 888-863-9001.
Check the outage map. CU’s 2026 map shows affected areas, repair status and water-safety alerts.
Use MyAccount for restoration details. CU says estimated restoration information for your specific address appears in MyAccount when available.
Official City Utilities Outage Center
After opening the Outage Center
  1. Choose the electric-outage reporting route if your power is out.
  2. Use MyAccount when you want the report tied directly to your service address.
  3. Open the outage map for system-wide conditions and repair status.
  4. Look for water-safety alerts if you are checking a boil water advisory.
  5. Keep MyAccount notifications enabled if you want address-specific restoration updates.

What the New 2026 Outage Map Shows

City Utilities launched an upgraded outage map in April 2026. It can show the number of customers affected, repairs needed in an outage area, whether repair work is awaiting assessment or underway, and tree work that may need to happen before electric repairs can begin.

The same map also displays active boil water advisories. That is useful because an address can have normal electric service while still being affected by a water-safety alert.

Downed Wire or Natural Gas Smell

Downed wire: stay clear and call 417-863-9000, then follow the prompts for an electric service problem.
Possible natural-gas leak: CU says to stop what you are doing, go outside immediately, move to a safe place about three light poles or roughly 300 feet away, and then call 911 or 417-863-9000. Do not stay inside to investigate the smell.

Past-Due Bill, Late Charge or Possible Disconnection

CU’s current service rules say utility bills are due when issued and that service may be discontinued if a bill remains unpaid for 17 calendar days after the bill date.

The utility’s 2026 customer-service fee policy lists a 10% late-payment charge on the outstanding balance when the unpaid amount remains on the account when the next regular bill is rendered.

CU’s policy says the late-payment charge is not assessed in certain situations, including eligible accounts on Level Pay, accounts with a current payment arrangement, or accounts approved for and awaiting assistance-program payment.

Do Not Use a Slow Payment Route for a Past-Due Account

CU specifically tells customers with past-due payments to use MyAccount, Phone Pay or CU payment kiosks rather than relying on ordinary authorized retail payment locations.

If a caller or text message threatens immediate disconnection and asks for a gift card, unusual payment method or unfamiliar website, stop. CU’s July 2026 scam alert tells customers to hang up and verify the account directly at 417-863-9000.

Payment Arrangements, Level Pay and Assistance

If you know you cannot pay the full amount, CU recommends contacting Customer Service early. Several options solve different problems.

Need more time Payment arrangement

Call 417-863-9000. Some accounts can also create an arrangement directly in MyAccount.

Seasonal bill swings Level Pay

CU averages the previous 12 months of actual bills so the monthly payment is more predictable.

Financial hardship OACAC / LIHEAP / Project SHARE

CU directs qualifying customers to community and energy-assistance programs administered through OACAC.

Online Payment Arrangement Eligibility

CU says an account may be able to create its own arrangement in MyAccount when the account is not on Level Pay, not on Auto Pay and the balance is not already past due.

Official City Utilities Payment Assistance
After opening the payment-assistance page
  1. If the balance is not yet past due, check whether your account qualifies for an online payment arrangement.
  2. In MyAccount, open the Billing area and look for Payment Arrangement.
  3. If eligible, choose the number of payments and proposed payment dates.
  4. If online arrangement is unavailable, call Customer Service instead.
  5. For financial assistance, follow CU’s links to OACAC, LIHEAP, ECIP or Project SHARE resources.

CU lists OACAC at 417-862-4314, with TDD contact at 417-864-3495, for information about qualifying assistance programs.

Springfield Residential Utility Rates in September 2026

The numbers below come from CU’s published residential rate sheets. They are useful for understanding the bill structure, but they are not a complete bill estimate because fuel, purchased-gas, sewer and other applicable charges can change the total.

Residential Electric

Customer charge:
$13.75 per month
Energy charge:
$0.0596 per kWh
Summer demand component:
First 500 kWh: $0.0531/kWh
Additional kWh: $0.0798/kWh
Winter demand component:
First 900 kWh: $0.0531/kWh
Additional kWh: $0.0455/kWh
Fuel Adjustment also applies.
Outside Springfield city limits: 5% additional charge per service.

Residential Natural Gas

Customer charge through the current pre-October 2026 tier:
$16.75 per month
Commodity charge:
$0.1860 per therm
Purchased Gas Cost is added each billing month.
Outside Springfield city limits: 10% additional charge per service.
Upcoming published step:
CU’s rate sheet shows $17.75/month and $0.2183/therm beginning with the October 2026 tier, plus Purchased Gas Cost.

Residential Water

Customer charge:
$21.00 per month
Winter, Nov-May:
$3.23 per CCF
Summer, Jun-Oct:
First 5 CCF: $3.23/CCF
Next 10 CCF: $3.96/CCF
Additional CCF: $4.70/CCF
1 CCF equals 748 gallons.
Outside Springfield city limits: 10% additional charge per service.
Sewer is different: City Utilities bills sewer charges on behalf of the City of Springfield, but sewer rates are published separately by the City. Do not use the CU water-rate sheet to estimate sewer charges.
Official City Utilities Rate Sheets
After opening the CU rates page
  1. Choose Electric, Natural Gas or Water.
  2. Open the Residential Rates PDF for your service.
  3. Check the effective date or applicable rate column.
  4. Note whether your property is inside or outside Springfield city limits.
  5. For a full estimate, use CU’s Bill Estimator rather than multiplying one rate line by usage.

Use the CU Bill Estimator for a Better Estimate

City Utilities’ Bill Estimator says its calculations use rates effective April 1, 2026. The tool separates electric, natural gas and water calculations and asks for details such as usage, season and whether the property is inside or outside city limits.

Official City Utilities Bill Estimator
After opening the bill estimator
  1. Select the utility service you want to estimate.
  2. Choose whether the property is inside or outside Springfield city limits.
  3. Enter the requested usage, such as kWh, therms or CCF.
  4. For water, select the season and meter details requested by the calculator.
  5. Use the estimate as a planning figure rather than a guarantee of the final bill.

City Utilities Office, Lobby Hours and Payment Kiosks

Customer Service lobby City Utilities of Springfield
301 E. Central St.
Springfield, MO 65802

Lobby hours: Monday-Friday, 8:00 a.m.-4:30 p.m., excluding holidays.

Mail payments City Utilities of Springfield
P.O. Box 551
Springfield, MO 65801-0551

CU says mailed payments should be sent early enough to allow about five business days for receipt and processing.

Need to pay outside lobby hours? City Utilities lists 24-hour payment kiosks at 301 E. Central St. For a past-due payment, CU recommends MyAccount, Phone Pay or a CU kiosk rather than a normal authorized retail payment location.
Official CU In-Person Payment Information
After opening the in-person payment page
  1. Check the current lobby hours if you need staff assistance.
  2. Use the 24-hour kiosk option if you only need a CU-controlled payment route.
  3. If considering an authorized retailer, check whether your payment is already past due.
  4. For past-due accounts, use the faster payment methods CU specifically recommends.

City Utilities is a municipal multi-service provider, so the most useful comparisons on this site are other public utility systems with combined billing, portal and service-request responsibilities.

Columbia Utilities MyMeter and bill-pay guide

A useful Missouri comparison for electric, water, sewer, billing and outage account tasks.

Independence Utilities payment and MyMeter help

Covers another Missouri municipal utility with electric, water and sewer account services.

Tulsa Utilities billing and service guide

Useful for comparing regional utility payment, moving-service and customer-support procedures.

Oklahoma City Utilities customer portal guide

Covers portal payments, account service, water emergencies and municipal utility support.

City Utilities of Springfield FAQs

1. What is the City Utilities of Springfield customer service phone number?

Call 417-863-9000 for billing, account, service and general City Utilities questions. Customer Service representatives are available Monday-Friday from 7:30 a.m. to 5:30 p.m., excluding holidays.

2. How do I pay my City Utilities of Springfield bill online?

Use City Utilities MyAccount to view the bill and make a payment. CU also says customers without a MyAccount login can make an online payment using their CU account number.

3. What is the City Utilities phone-payment number?

Call 417-831-8331 for the direct Payment Line, or call 417-863-9000 and request Bill Pay. CU says Phone Pay is available 24 hours, posts payments within minutes and does not add an additional CU payment charge.

4. Where can I find my CU account number for MyAccount registration?

City Utilities says the account number appears in the top-right area of the CU bill. If you do not have a bill available, call Customer Service at 417-863-9000 for help.

5. How much is the deposit to start City Utilities service?

CU says a $100 residential deposit may be required. It may be waived with one year of good CU credit history, a satisfactory Letter of Credit from a previous utility, or enrollment in CU Auto Pay.

6. How long does City Utilities usually take to start residential service?

City Utilities says residential service typically takes two to three business days to connect. Submit the request early if you need utilities active by a specific move-in date.

7. How do I report a Springfield power outage?

Report the outage through City Utilities MyAccount when possible, or call 888-863-9001. CU says customers should report outages rather than assume advanced meters have already notified the utility.

8. What should I do if I smell natural gas?

City Utilities says to stop what you are doing, leave immediately, move to a safe location about three light poles or roughly 300 feet away, and then call 911 or CU at 417-863-9000.

9. Can I make a City Utilities payment arrangement online?

Some customers can. CU says online arrangements may be available through MyAccount when the account is not on Level Pay, not on Auto Pay and the balance is not already past due. Otherwise, call 417-863-9000.

10. Where is the City Utilities customer-service office in Springfield?

The City Utilities lobby is at 301 E. Central St., Springfield, MO 65802. Published lobby hours are Monday-Friday from 8:00 a.m. to 4:30 p.m., excluding holidays, and 24-hour payment kiosks are available at the location.

Official-Source and Accuracy Note

This independent article was refreshed using City Utilities of Springfield’s current MyAccount, payment, contact, moving-service, outage, assistance, rate, office and customer-policy information, including 2026 outage and scam notices and CU’s residential electric, natural-gas and water rate sheets.

Utility rates, purchased-gas costs, fuel adjustments, payment rules, service fees, assistance eligibility, outage information and office access can change. For an account-specific balance, disconnection, payment or restoration decision, follow the current instructions displayed by City Utilities.

Editorial verification date: September 12, 2026.

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