Fresno Utilities: Pay Bill, First Billing Login, Phone Number, Fees and Service Help
Need to pay a City of Fresno utility bill, log in to First Billing, call customer service, start water service or handle a shutoff warning? Start here before entering account or payment details.
Fresno utility billing can include water, sewer, solid waste and sanitation charges. This guide shows the official route, what to click, what to keep ready and which mistake to avoid.
Choose Your Fresno Utilities Task First
Pick the exact issue below. This helps you reach the correct official page without using the wrong form, phone line or payment route.
Official Fresno Utilities First Billing Login and Payment Portal
The First Billing portal is the main online action page for Fresno utility customers. Use it for registration, login, forgotten username or password, and guest payment.
City of Fresno Utilities Phone Numbers, Address and Hours
Use the correct phone number. Billing, login help, account balance, water/sewer emergencies and in-person payment are not the same task.
How to Pay City of Fresno Utilities Bill Online
Online and mobile payment options are handled through First Billing services. The portal supports E-Billing, Auto Pay, E-Check, Text to Pay, PDF statements and multiple accounts under one username.
- Open the official payment portal.
Go to Fresno Utilities First Billing. - Choose the right entry option.
Use Log In if you already have a username, Register if this is your first time, or Pay as a Guest if you only need to submit a payment. - Prepare account details.
Keep your bill, account information, service address, email and payment method ready. - Pick payment method.
Choose card or E-Check/ACH after checking the fee and limit. - Save confirmation.
After payment authorization, save the confirmation and check whether it appears as pending on your account.
Fresno Utilities Online Payment Fees and Limits
Check the fee before submitting payment. The City states these fees are collected by First Billing Services and are not forwarded to the City.
| Payment method | Service fee | Transaction limit | Best for |
|---|---|---|---|
| Credit / debit card | 2.3% | $5,000 per transaction | Fast payment when card fee is acceptable. |
| E-Check / ACH | $0.89 flat fee | $10,000 per transaction | Lower-fee bank-account payment, especially for larger bills. |
| Auto Pay | Depends on payment method used | Depends on payment method | Recurring monthly payment setup. |
All Fresno Utility Bill Payment Options
City of Fresno utility bills can be paid online, in person, by phone or by postal mail. Choose the method based on urgency and account status.
| Payment option | Best for | What to do next |
|---|---|---|
| Online / mobile | Fastest self-service payment, Auto Pay, E-Billing, Text to Pay and PDF statements. | Open First Billing and choose Register, Log In or Pay as Guest. |
| Phone payment | Credit card payment through automated phone payment system. | Call 559-621-6888 and follow payment prompts. |
| In person | Cash, check, money order or card payment at City Hall. | Visit 2600 Fresno Street, First Floor, Suite 1096, Monday–Friday 8 a.m.–5 p.m., excluding City holidays. |
| Postal mail | Non-urgent payment when there is enough mailing time. | Mail the bottom portion of the bill with check or certified funds to City of Fresno, Utilities Billing and Collection Division, P.O. Box 2069, Fresno, CA 93718-2069. |
Start, Stop or Change City of Fresno Utility Service
For new water service, the City says a deposit and/or rental agreement and personal information may be required. Water service is scheduled for turn-on the next business day after processing.
Start-service checklist
- Service address and move-in date.
- Legal name and personal contact information.
- Deposit information if required.
- Rental agreement if you are renting.
- Ownership or closing details if requested.
- Phone number and email for account communication.
- Confirmation that faucets are off before water service is turned on.
Water Shutoff Warning, Past Due Balance and Payment Arrangements
City of Fresno’s water shutoff policy includes notices, payment arrangements, appeal/review rights and restoration rules. If you receive a shutoff warning, treat it as urgent.
| Situation | What City guidance says | Best next step |
|---|---|---|
| Past due bill | Any past due balance including late charges must be paid to avoid interruption. | Call 559-621-6888 before the account reaches shutoff stage. |
| Need payment arrangement | Customers unable to pay may contact the City to discuss alternative payment schedule options. | Call or visit the Utility Billing counter to ask about available options. |
| Bill looks wrong | A customer may request investigation or review of charges in writing. | Prepare bill copy, reason, account details and supporting notes before contacting the City. |
| Water already shut off for non-payment | Payment in full is required before water service is restored. | Pay through an approved route and call 559-621-6888 for restoration details. |
Low-Income Rate, Restoration Fee Help and Interest Waiver
City policy includes special protections and options for qualifying residential customers. This section helps users know what to ask before service is interrupted.
| Help type | What it may involve | What to ask Customer Service |
|---|---|---|
| Low-income rate application | Reduced-rate or assistance application listed on the City utilities page. | Ask which form applies and what proof is required. |
| Alternative payment schedule | A plan to avoid residential water service discontinuation for nonpayment. | Ask whether your account qualifies and what payment terms are available. |
| Restoration fee cap | Qualifying low-income customers may receive capped restoration fees under the policy. | Ask if income status, benefits or household income documentation can be reviewed. |
| Interest waiver | Policy mentions an interest waiver once every 12 months for qualifying accounts. | Ask whether your account qualifies before paying extra charges. |
24-Hour Water and Sewer Emergencies
Billing questions should go to Utility Billing Customer Service. Emergency water or sewer issues should use the emergency number listed on the Fresno Utilities portal.
High Fresno Utility Bill: What to Check Before Calling
A Fresno utility bill can include water, sewer, solid waste and sanitation charges. Before calling, separate usage questions from payment or account questions.
| Bill issue | What to check | Best action |
|---|---|---|
| Water charge increased | Leaks, irrigation, seasonal use, extra people at home and conservation schedule. | Check account usage and call Customer Service if the increase looks wrong. |
| Sewer or wastewater charge | Whether the charge is a standard service fee or connected to water usage/billing cycle. | Review bill line items before calling. |
| Solid waste or sanitation charge | Collection service, cart size, service address and billing period. | Use DPU or Utility Billing resources depending on the issue. |
| Payment not showing | Confirmation number and pending payment status. | Call 559-621-6888 with confirmation details. |
Common Fresno Utilities Mistakes to Avoid
These small mistakes can delay payment, login, turn-on or shutoff help.
- Do not use unofficial payment pages that are not linked by the City of Fresno or First Billing.
- Do not mail payment after receiving a water shutoff warning notice.
- Do not assume card payment has no fee; check the 2.3% service fee.
- Do not assume E-Check is instant; save confirmation and check pending status.
- Do not wait until service is interrupted to ask about a payment arrangement.
- Do not call the emergency number for normal billing questions.
- Do not expect a returned-check payment arrangement; City FAQ says returned check must be paid in full with cash or money order at City Hall.
- Do not use utility bill payment software to pay building permit fees; the City says those systems are separate.
City of Fresno Utilities Billing Counter Map
Use the map for navigation only. For account-specific questions, call Customer Service or use the First Billing portal.
Map is for general navigation help. Always confirm current office access, holidays and payment rules on the official City of Fresno website before visiting.
Fresno Utilities FAQs
How do I pay my City of Fresno Utilities bill online?
Use the official Fresno Utilities First Billing portal. You can register, log in or use Pay as a Guest, then choose a payment method and save the confirmation.
Where is the Fresno Utilities bill pay login?
The official Fresno Utilities bill pay login is the FirstChoice First Billing portal linked from the City of Fresno Utilities Billing and Collection page.
What is the City of Fresno Utilities customer service phone number?
Utility Billing Customer Service can be reached at 559-621-6888 for account, balance, payment, billing, start service and water shutoff questions.
What are Fresno Utilities customer service hours?
The First Billing portal lists payment portal and account support hours as Monday through Friday, 8:00 a.m. to 4:00 p.m. The City page lists in-person counter service Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding City holidays.
What fees apply for Fresno Utilities online payments?
City guidance lists a 2.3% service fee and $5,000 transaction limit for credit or debit card payments. E-Check transactions have a flat $0.89 service fee and $10,000 transaction limit.
Can I pay Fresno Utilities by phone?
Yes. The City says credit card payments are accepted through an automated phone payment system at 559-621-6888.
Can I pay Fresno Utilities in person?
Yes. In-person payments can be made at Fresno City Hall, Utilities Billing and Collection Division, 2600 Fresno Street, First Floor, Suite 1096, Fresno, CA 93721.
How do I start City of Fresno water service?
New customers may need a deposit, rental agreement and personal information. An online application is available, or customers can call 559-621-6888. Water service is scheduled for turn-on the next business day after processing.
What should I do if I receive a water shutoff warning notice?
City guidance says payment for a shutoff warning notice should not be mailed because it may not arrive before shutoff. Contact Utility Billing or pay in person if needed.
What number should I call for 24-hour water and sewer emergencies in Fresno?
The Fresno Utilities First Billing portal lists 559-621-2489 for 24-hour water and sewer emergencies.
Official Source Note
This independent guide summarizes official City of Fresno and First Billing pages to help customers reach the right action faster. It cannot accept payments, access accounts, restore water service, approve payment plans, change billing records or contact the City on your behalf.
| Official source | Used for |
|---|---|
| City of Fresno Utilities Billing and Collection | Billing, payment methods, Customer Service phone, payment arrangement, start service, stop service, low-income application, water shutoff policy and office details. |
| Fresno Utilities First Billing Portal | Register, Log In, Forgot User Name, Forgot Password, Pay as a Guest, portal support, account support and water/sewer emergency phone number. |
| City of Fresno Public Utilities | Water, Wastewater Management, Solid Waste Management, DPU services, Bill Pay Login and utility department context. |
Last checked: July 11, 2026. Official page layouts, fees, transaction limits, payment processors, phone routing, assistance programs and service rules can change. Always follow the latest official instructions after clicking.