Riverside Utilities: Pay Bill, Login & Phone 2026
Riverside Public Utilities • Riverside, California • Electric & water customer help
If you searched for City of Riverside utilities, the local provider you usually need is Riverside Public Utilities (RPU), the City-owned electric and water utility. Use this page to reach the official bill-pay system, sign in to WebConnect, start or stop service, report an outage or get help with a high or past-due bill.
One Riverside utility bill can contain more than electric and water charges. Depending on the address, City-service lines can also include sewer, sanitation, trash, street-light or other applicable charges, so identifying the line item first can save a call to the wrong department.
Riverside Public Utilities Quick Answers
Use the official RPU bill-pay site and choose the one-time payment option if you do not need a full online profile.
RPU says a customer may request an explanation or investigation of electric, water or City-service charges within five days after receiving the bill.
RPU’s current utility-bill page says new Level Pay enrollment is on hold until further notice. Call Customer Service before planning around that program.
How to Pay a Riverside Public Utilities Bill
Riverside Public Utilities accepts online, phone, mail and walk-in payments. The City also allows payment through the Riverside 311 app. If the account is already past due, choose a method that gives you clear confirmation and contact RPU when restoration or a payment arrangement is involved.
Log in, create an online profile or use the one-time payment option provided by the official bill-pay system.
The City’s 311 app can be used to pay an RPU utility bill and also handles non-emergency City service requests.
Call Customer Service and follow the automated payment-system prompt.
Use the remittance envelope supplied with the paper bill and make the payment payable to Riverside Public Utilities.
Both RPU customer-service centers currently list walk-in hours Monday-Friday, 9 a.m.-5 p.m.
After opening the RPU utility-bill page
- Go to the Pay Your Bill section.
- Choose online, 311 app, phone, mail or in-person payment.
- If paying online, follow RPU’s official WebConnect link rather than returning to search results.
- Verify the account, service address and amount before submitting payment.
- Save your confirmation until the payment posts correctly.
Pay Online Through WebConnect
RPU’s official WebConnect system lets registered customers pay bills, review history and sign up for paperless e-billing. The login page also provides a Make a One Time Payment option.
Official Riverside Public Utilities WebConnectAfter opening the Riverside utility login
- Select the normal login route if you already have a WebConnect profile.
- First-time users can register with the RPU account number shown on their utility statement.
- Use the one-time payment option if you only need to submit a payment without normal profile access.
- If you forgot your username or password, use WebConnect’s recovery link rather than creating another profile.
- Contact RPU at 951-782-0330 if the portal cannot identify your account.
Direct Pay Automatic Bank Draft
RPU’s Direct Pay Plan is a separate automatic-bank-draft program for residential and commercial customers. The utility says the program itself is free.
Enrollment is not immediate. RPU currently tells customers to submit the application with a blank check marked VOID and allow about 6-8 weeks for activation. The person whose bank account is used must also be listed as a responsible party on the RPU account.
Riverside Utilities Login: WebConnect Account Help
WebConnect is RPU’s online customer account system. It is useful when you want recurring access to your bill rather than only making a one-time payment.
Use the official billpay.riversideca.gov site for payment history, account access and paperless billing.
WebConnect states that the account number can be found on the utility statement or obtained through Customer Service.
After opening WebConnect
- Existing users can sign in with their current username and password.
- New users should use the first-time registration route and have the RPU account number ready.
- Use the forgot-username/password option when recovering an existing profile.
- Check the service address and bill before authorizing payment.
- For portal-access problems, call RPU Customer Service at 951-782-0330.
How to Switch to Paperless Billing
RPU’s current paperless-billing instructions say registered customers can open My Profile, choose Communication Preferences and select email for bill notifications.
Start, Stop or Transfer Riverside Utility Service
Riverside Public Utilities has separate online forms for starting, stopping and transferring service. A transfer is appropriate when you are moving from one address to another and both locations are served by RPU.
- You must be at least 18 to submit an online utility-service application.
- The information must be provided by the primary utility account holder.
- Prior delinquent City utility balances for which the applicant is responsible must be resolved before service.
- Clear meter access is required for service requests and meter reading.
- If you do not have an email address, RPU directs you to call 951-782-0330.
- Keep the submission confirmation after completing the form.
After opening the RPU service page
- Choose Start Service, Stop Service or Transfer Service.
- Enter the service-address information requested by the appropriate form.
- Provide the primary account holder’s information and required identification/credit information.
- Make sure RPU can reach the meter when service work or reading is required.
- Review the request carefully before submitting.
- Wait for the confirmation page and save the confirmation for your records.
Past-Due Riverside Utility Bill or Disconnection Notice
RPU states that unpaid previous balances can become subject to termination procedures under its electric and water rules. If service has already been discontinued, restoration may involve payment of the bill, a reconnection charge and a deposit or additional deposit.
RPU also says qualifying customers may have payment or assistance options available. Its assistance section includes SHARE, Utilicare, LIHEAP information and California water shut-off protection resources.
Official RPU Assistance ProgramsAfter opening the assistance page
- Choose the program that matches your situation: income assistance, medical support, energy-efficiency help or water shut-off protection.
- Read the current eligibility requirements before gathering documents.
- If disconnection is close, call Customer Service rather than waiting for an application alone to resolve the account.
- Keep the latest bill and any urgent/disconnection notice available.
High or Incorrect Riverside Utility Bill: What to Check First
A Riverside bill can change because of usage, an estimated meter reading or City-service charges. RPU states that customers who believe electric, water or City-service charges are wrong may request an explanation or investigation from Customer Service within five days after receiving the bill.
RPU identifies leaking fixtures and irrigation problems as common causes of unexpectedly high water use.
Air conditioning, major appliances, lighting and devices drawing standby power can materially affect electric usage.
RPU says a bill may be estimated when staff cannot obtain an electric or water meter reading.
Read the Bill by Section
Water consumption is measured in hundred cubic feet (CCF), with one CCF equal to roughly 748 gallons. Electric consumption is measured in kilowatt-hours (kWh).
Other lines can include a customer charge, electric reliability or network charges, Utility User Tax, the state-mandated Electric Public Benefits Surcharge, sewer, Sewer Public Benefit Charge and trash-related City services.
After opening the RPU bill page
- Find the Understanding Your Bill section.
- Separate water, electric and City-service charges before comparing totals.
- Check the meter-reading period and whether usage was estimated.
- Compare CCF water use and kWh electric use with the prior period.
- If you still believe the bill is incorrect, contact Customer Service promptly because RPU publishes a five-day request window for an explanation or investigation.
RPU SHARE Bill Assistance in 2026
Riverside Public Utilities’ Sharing Households Assist Riverside’s Energy (SHARE) program helps qualifying low-income residential customers with electric, water and City trash charges.
RPU’s current SHARE page bases income eligibility on household size and 250% of the federal poverty guideline. Participants must re-certify every 12 months.
Current program guidance lists up to $336 per customer during a 12-month period.
Current guidance lists up to $69 during a 12-month period.
RPU lists electric emergency and deposit assistance of $250 per eligible customer per 12-month period.
Documents RPU Lists for SHARE
- Valid government-issued identification
- Social Security card
- Current RPU utility bill
- Current urgent or disconnection notice when applicable
- Income documentation for everyone in the household
- Current qualifying government-assistance documentation when used for eligibility
After opening the SHARE program page
- Review the current household-income limits.
- Confirm that the RPU utility account is in the applicant’s name.
- Gather the identification, utility bill and household-income documents listed by the program.
- If a shut-off notice applies, include the current notice as requested.
- Follow RPU’s current mail or in-person application instructions.
- RPU says applicants receive notification of application status by phone.
Riverside Power Outage and Water Emergency Help
For the latest outage information, Riverside Public Utilities directs customers to call 951-782-0330. RPU also publishes a live outage map for electric outages.
If your outage is not shown, RPU provides an online reporting route and its 24-hour customer-service emergency number.
RPU advises checking the breaker first when your outage does not appear on the outage map.
RPU says main breaks, major leaks and damaged hydrants can require temporary unplanned water shutoffs.
Do not use a normal utility form when there is an immediate threat to life or safety.
After opening the RPU outage page
- Open the live outage map and check your area.
- If the outage is not shown, check your circuit breaker first.
- If power is still out, use RPU’s outage-reporting route or call 951-782-0330.
- Do not approach downed or low-hanging power lines.
- Use 911 for a major or life-threatening emergency.
After opening the outage map
- Check whether RPU is already showing an outage affecting your area.
- Review any available outage information or estimated restoration details.
- Remember that restoration estimates can change as field conditions change.
- Call RPU if your service remains out but the issue is not represented on the map.
Riverside Public Utilities Offices, Hours & Mailing Address
Walk-in hours: Monday-Friday, 9:00 a.m.-5:00 p.m.
Walk-in hours: Monday-Friday, 9:00 a.m.-5:00 p.m.
Mailing a Utility Payment
3900 Main St
Riverside, CA 92522-0144
After opening the RPU contact page
- Choose phone, email or in-person help based on urgency.
- For normal billing questions, call during the listed 7 a.m.-6 p.m. weekday call-center hours.
- For walk-in assistance, choose either the Downtown or Casa Blanca customer-service center.
- For a sewer or trash issue rather than an electric/water billing issue, follow the Public Works or 311 routing shown by the City.
Related City Utility Guides
If you are comparing municipal utility accounts before or after a move, these published city-utilities.org guides cover similar payment, login and service tasks.
Riverside Utilities FAQs
1. What is the Riverside Public Utilities customer service phone number?
Riverside Public Utilities Customer Service can be reached at 951-782-0330. The current call-center hours are Monday-Friday from 7:00 a.m. to 6:00 p.m. The same number is also listed for power and water emergencies.
2. How do I pay my Riverside utility bill online?
Use the official Riverside Public Utilities WebConnect system at billpay.riversideca.gov. Registered users can log in, first-time users can create a profile with their RPU account number, and the portal also provides a one-time payment option.
3. Can I make a Riverside utility payment without logging in?
Yes. RPU’s official WebConnect login page includes a Make a One Time Payment option. Verify the account information and save the payment confirmation until the transaction posts.
4. Can I pay a Riverside Public Utilities bill by phone?
Yes. Call RPU Customer Service at 951-782-0330 and follow the automated payment-system prompt. Keep your account information and bill available while making the payment.
5. What charges can appear on a Riverside utility bill?
RPU directly provides electric and water service, but City utility billing can also include applicable sewer, sanitation, trash, street-light and other City-service charges. The exact combination depends on the service address.
6. How do I start, stop or transfer Riverside utility service?
Use RPU’s official Start, Stop and Transfer Service page or call 951-782-0330. Online applicants must be at least 18, the primary utility account holder must provide the information, and RPU requires clear access to the meter.
7. How do I report a Riverside power outage?
Check the RPU outage map and call 951-782-0330 for the latest information. If your outage is not shown, RPU advises checking the circuit breaker first, then reporting the outage if service remains off.
8. What should I do if I think my Riverside utility bill is wrong?
RPU says customers may request an explanation or investigation of electric, water or City-service charges from Customer Service within five days after receiving the bill. Call 951-782-0330 and keep the bill and relevant meter or payment information available.
9. Does Riverside Public Utilities offer low-income bill assistance?
Yes. The SHARE program provides qualifying low-income residential customers with electric, water and trash assistance. Current program guidance includes monthly credits and up to $250 in eligible electric emergency or deposit assistance per 12-month period.
10. Where can I get in-person Riverside Public Utilities help?
RPU lists the Downtown Customer Service Center at 3901 Orange Street and the Casa Blanca Customer Resource Center at 3025 Madison Street. Both currently list walk-in hours Monday-Friday from 9:00 a.m. to 5:00 p.m.
Official-Source & Accuracy Note
This page is an independent utility-information guide. It does not process Riverside Public Utilities payments, access customer accounts, restore service or make eligibility decisions.
Payment instructions, WebConnect access, customer-service hours, assistance amounts, utility rules and office details were reviewed against current Riverside Public Utilities and City of Riverside resources available in September 2026. RPU’s electric and water fee schedules currently include updates effective July 1, 2026.
For a disconnection deadline, disputed charge, emergency or account-specific decision, follow the current information shown by Riverside Public Utilities or speak directly with Customer Service.
Editorial verification date: September 12, 2026.