Dallas Utilities: Pay Bill, Login & Phone 2026

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Dallas Utilities: Pay Bill, Login & Phone 2026

City of Dallas Water Utilities • DallasGo customer guide

If you need to pay a City of Dallas Water Utilities bill, register for the upgraded DallasGo portal, make a Quickpay payment, start water service or report a water emergency, use the official routes below.

Dallas Water Utilities, commonly shortened to DWU, handles drinking water, wastewater and related customer billing. The City’s upgraded DallasGo system launched in 2026, so some account and AutoPay steps are different from older instructions still found online.

Independent website: city-utilities.org is not the City of Dallas or Dallas Water Utilities. We cannot see your water account, take a payment, stop a shutoff or dispatch a crew. Use Dallas.gov and DallasGo for final account actions.

Dallas Water Utilities Quick Answers

Customer service 214-651-1441
Online account DallasGo
Emergency service 3-1-1 / 214-670-3111
In-person payment Dallas City Hall, 1500 Marilla St.
New in 2026 Old DallasGo logins did not carry over

DWU says every customer must create a new profile for the upgraded DallasGo platform.

AutoPay Previous AutoPay settings did not transfer

Customers who used AutoPay before the upgrade must re-enroll. Free AutoPay is available with eCheck.

Transition protection Current City page says no late fees or shutoffs

As of this review, DallasGo’s official transition page still states that late-payment fees and water-service disconnections are suspended during the upgrade transition.

Do not rely on older Dallas payment instructions. The DallasGo upgrade changed account numbers, login registration and AutoPay enrollment in May 2026. If an old bookmark or search result does not match the current DallasGo process, start from the official DallasGo information page below.

How to Pay a Dallas Water Utilities Bill

DWU currently offers DallasGo, Quickpay, phone, mail, in-person and authorized pay-station options. Fees differ by method, so the cheapest method is not always the same as the fastest one.

Payment method Current fee information Best use
DallasGo one-time payment 3.15% convenience fee currently applies. Online payment when you want immediate account access and confirmation.
DallasGo AutoPay with eCheck No convenience fee listed by the City. Recurring payment from a checking account.
Debit / credit card 3.15% processor convenience fee. Customers who prefer card payment and accept the fee.
Phone payment 3.15% convenience fee. Paying through DWU’s automated telephone payment route.
Mail No City convenience fee listed. Non-urgent check or money-order payment with enough delivery time.
Dallas City Hall No City convenience fee listed for in-person payment. Customers who want cashier assistance or physical proof of payment.
Official Dallas Water Utilities Ways to Pay
After opening the official payment page
  1. Choose DallasGo, AutoPay, phone, mail, authorized pay station or City Hall.
  2. Review the current fee beside the method you intend to use.
  3. For online payment, follow the City’s DallasGo link rather than returning to a search result.
  4. Confirm your DWU account and service address before submitting money.
  5. Save the payment confirmation until DallasGo shows the transaction correctly.

Dallas Water Bill Mailing Address

City of Dallas
P.O. Box 660025
Dallas, TX 75266-0025

Include the bottom portion of the paper bill. DWU says not to mail cash.

Dallas City Hall Payment

DWU accepts in-person payments at Dallas City Hall, 1500 Marilla Street, at the cashier windows in the second-floor lobby, 2DS. Published hours are Monday-Friday, 8:00 a.m.-5:00 p.m.

A drop box is also available in the driveway between Young Street and Canton Street. Do not put cash in the drop box.

DallasGo Login: What Changed in 2026

Dallas Water Utilities launched its upgraded billing system and DallasGo platform in May 2026. If you used DallasGo before the upgrade, your old login and saved AutoPay setup are not enough.

Every customer must register a new DallasGo profile. DWU also says previous saved payment methods and AutoPay settings did not transfer into the upgraded platform.

What You Need to Register

  • A valid email address
  • Your old or new DWU account number
  • Your new DallasGo activation code, if available
  • Or another City-listed identity detail already on the account
  • Access to your email for the verification code
  • Your current Dallas water bill or welcome letter when available

DWU says the new account number and activation code appear on welcome letters and new bills issued after the 2026 upgrade. Customers can also use the City’s Find Your New Account Number tool.

Protect sensitive information. DallasGo may use identity information already on file to confirm an account. Enter Social Security, tax-ID or driver’s-license information only inside the official DallasGo registration process reached through Dallas.gov.
Official DallasGo Information & Registration
After opening the DallasGo page
  1. If you do not know your new account number, use Find Your New Account Number first.
  2. Choose Register for DallasGo if you have not created a post-upgrade profile.
  3. Use your email, new account number and the verification information requested by the City.
  4. Verify your email when DallasGo sends the code.
  5. After registration, sign in and verify the service address and account balance.
  6. If you previously used AutoPay, set it up again because old settings did not transfer.
Open DallasGo Login
After opening the DallasGo login
  1. Sign in only if you already created the upgraded 2026 DallasGo profile.
  2. Check the current balance and service address.
  3. Review water usage if a bill is unexpectedly high.
  4. Use payment-plan tools if you need an arrangement.
  5. Review AutoPay settings rather than assuming your previous setup transferred.

Quickpay Without Signing In

DallasGo also provides Quickpay for customers who need to make a one-time payment without signing in. The current DallasGo transition notice says the 3.15% convenience fee applies to one-time DallasGo payments.

Open DallasGo Quickpay / Registration
After opening DallasGo
  1. Choose Quickpay if you only need a one-time payment and do not need full account management.
  2. Enter the account information requested by DallasGo.
  3. Verify that the service account is correct.
  4. Review the 3.15% convenience fee before authorizing payment.
  5. Keep the confirmation until the payment appears on the account.
DallasGo support: DWU currently lists DallasGo@dallas.gov for upgrade-related assistance. Include your name, service address and phone number, but do not email card or banking credentials.

Dallas Water Utilities Phone Numbers

Reason Contact Use it for
Customer Service 214-651-1441 Billing, account setup, transfer, payment and general DWU questions.
Water emergency inside Dallas 3-1-1 Water-main break, meter leak, hydrant leak, wastewater overflow or emergency water shutoff.
Emergency from outside city limits 214-670-3111 Dallas 311 emergency utility-service routing when you are calling from outside Dallas.
New unconnected water / wastewater service 214-948-4500 Planning and Development when a property is not already connected to DWU lines.
For an ordinary bill or DallasGo login problem, use DWU Customer Service. For a main break, meter leak, overflowing wastewater main or emergency shutoff, use Dallas 311 instead.

Start, Transfer or Stop Dallas Water Service

Starting a New DWU Account

Dallas customers can request a new account online through DallasGo, call DWU Customer Service or visit Dallas City Hall. Any required deposit is billed on the first bill rather than necessarily being collected before service begins.

DWU says a security deposit is not required when at least one of several conditions applies, including good DWU credit history, being age 65 or older, owning or buying the property, having an eligible guarantor, or providing a qualifying 12-month payment history from another utility.

Official DWU New Account & Deposit Information
After opening the account-information page
  1. Choose the City’s online account-opening route, phone service or in-person option.
  2. Prepare the new service address and account-holder details.
  3. Review the deposit-waiver criteria before assuming a deposit is required.
  4. If using prior utility history, make sure it documents 12 consecutive months of timely payments.
  5. Save any online request confirmation.

Moving to Another Dallas Address

Existing DWU customers moving within Dallas should contact Customer Service at 214-651-1441. DWU says the representative will need your account number, new address and new telephone number.

DWU also says a small transfer charge is added to the first bill at the new address. The account-information page does not publish a fixed amount for that transfer charge, so confirm the current amount when requesting the move.

Moving Out of Dallas

Call Customer Service with the date you want service stopped and provide a forwarding address. If a security deposit remains on the account, DWU says the deposit plus applicable interest is credited to the final bill. Any resulting refund or remaining balance is then handled through the final account process.

Official DWU Transfer & Moving Information
After opening the transfer-information page
  1. Use the section for moving within Dallas or moving out of the city.
  2. Have your current account number ready.
  3. For a transfer, prepare your new address and telephone number.
  4. For move-out, give DWU the final service date and forwarding address.
  5. Ask about the transfer charge or final deposit credit before ending the call.

Dallas Water Late Fees and the 2026 DallasGo Transition

Dallas normally publishes a 5% late fee for payments received after the due date in its FY2026 water-rate schedule.

However, the City’s current DallasGo upgrade page states that late-payment fees and water-service disconnections are not being imposed during the DallasGo transition period. That transition notice is still displayed on the official page as of this article’s September 2026 review.

Do not assume the temporary protection will continue indefinitely. DWU can update the transition policy. If your account is past due, check the current DallasGo notice and your actual bill instead of relying on an older saved copy of this page.

If the transition protection ends, the standard FY2026 rate sheet says a 5% late fee applies to payments received after the due date.

Check Current DallasGo Transition Status
After opening the DallasGo status page
  1. Read the alert near the top of the page.
  2. Check whether the City still states that late fees and disconnections are suspended.
  3. If your bill shows a past-due amount, compare it with the current account balance in DallasGo.
  4. Contact Customer Service when your account status does not match the transition notice.

Dallas Water Payment Plans and Operation WaterShare

DWU offers payment-plan help separately from charitable assistance. A payment plan is for managing a balance over time; Operation WaterShare is a financial-assistance program for eligible customers.

Payment arrangement DWU Payment Plan

Request help through DallasGo, call 214-651-1441, visit City Hall or email the DWU payment-plan team.

Financial assistance Operation WaterShare

DWU provides financial assistance to qualifying customers through City community-center appointment programs.

DWU Payment Plan

For payment-plan help, DWU currently lists dwupaymentplan@dallas.gov and says email replies are generally provided within one business day. Customers can also call 214-651-1441 or request a plan through DallasGo.

Official DWU Payment Plan Options
After opening the payment page
  1. Find the Payment Plan Assistance section.
  2. Choose DallasGo, email, phone or in-person help.
  3. Keep your account number, service address and current balance ready.
  4. Save any approval or confirmation you receive.
  5. Continue following the agreed payment schedule after the plan is established.

Operation WaterShare

Operation WaterShare assists qualifying DWU customers with water bills. The City currently lists appointment lines at 214-670-8416 and 214-670-6340, generally Monday-Friday from 9:00 a.m.-12:00 p.m.

A separate senior-services number, 214-670-5227, is listed for qualifying customers age 62 and older when the utility account has been flagged as a senior-resident account.

Official Operation WaterShare Information
After opening Operation WaterShare
  1. Choose the assistance office or senior-service route that applies to you.
  2. Call the appointment line during the hours published by the City.
  3. Ask what account and income documents are currently required.
  4. Follow the eligibility instructions provided by the assistance office.

High Dallas Water Bill or Leak: What to Check First

A high Dallas water bill can come from actual consumption, an estimated meter reading, irrigation or a plumbing leak. Start by comparing the billed usage rather than only the dollar total.

Estimated read Meter could not be read

DWU says blocked or inaccessible meters may be estimated using prior consumption, with over- or under-estimates corrected on a later bill.

Wastewater Winter average affects sewer charges

Residential wastewater billing uses the December-through-March water average or current actual usage, whichever is less.

Leak A formal adjustment may be possible

Qualifying water leaks can be reviewed through DWU’s Leak Adjustment Program after repairs are complete.

Dallas Leak Adjustment Rules

  • The leak must have caused a substantial increase in water use.
  • Repairs must be completed before consideration.
  • Only one adjustment is available per 12-month period.
  • The adjustment can cover no more than three months.
  • The request must include repair details and the DWU account number.
  • Review can take up to 60 days depending on the repair date.

Filing a request does not guarantee an adjustment. DWU says a temporary hold is placed on the account during the review so late-payment charges are not assessed, but customers should continue making monthly payments at or above their normal bill amount to help avoid service disruption.

If approved, DWU recalculates the excess water usage associated with the leak at the lowest applicable rate. The program does not reimburse plumbing-repair costs and does not apply to wastewater or sewer leaks.

Official Dallas Leak Adjustment Program
After opening the leak-adjustment page
  1. Confirm the repair is complete.
  2. Prepare the repair date, description, service address and account number.
  3. If the property has multiple meters, include the affected meter number.
  4. Submit the request online or use one of the City’s mail, email, fax or drop-off methods.
  5. Continue normal monthly payments while DWU reviews the request.
  6. Watch for the adjustment or denial letter sent after review.

Dallas Water & Sewer Rates for FY2026

Dallas Water Utilities’ FY2026 rate schedule is effective October 1, 2025. A 5/8-inch meter is identified by DWU as the average residential customer meter size.

Residential charge Water Sewer
5/8-inch monthly customer charge $5.93 $5.34
Up to 4,000 gallons $2.17 per 1,000 gal. $6.19 per 1,000 gal.
4,001-10,000 gallons $4.81 per 1,000 gal. $6.19 per 1,000 gal.
10,001-20,000 gallons $7.98 per 1,000 gal. $6.19 per 1,000 gal.
20,001-30,000 gallons $11.40 per 1,000 gal. $6.19 per 1,000 gal.
Above 30,000 gallons $13.20 per 1,000 gal. $6.19 per 1,000 gal.

A Simple 4,000-Gallon Example

For a residence with a 5/8-inch meter and 4,000 billed gallons of both water and sewer usage, the published FY2026 water-and-sewer portion works out like this:

Water customer charge $5.93
Sewer customer charge $5.34
4,000 gal. water × $2.17 / 1,000 $8.68
4,000 gal. sewer × $6.19 / 1,000 $24.76
Water + sewer subtotal $44.71
This is not a complete City of Dallas utility bill. Stormwater drainage, sanitation and other applicable charges can appear separately. Residential sewer volume may also be based on the winter average rather than simply matching that month’s water consumption.

Dallas calculates residential wastewater volume using the average water billed in December, January, February and March, subject to a 40,000-gallon maximum, or the current month’s actual water consumption when that amount is lower.

Official Dallas Utility Bill & Rate Explanation
After opening the Dallas bill explanation
  1. Review the current effective-date notice.
  2. Open DWU Monthly Payment Rates for the official water and sewer schedule.
  3. Compare the water meter size and consumption tier with your own bill.
  4. Check sanitation and stormwater separately rather than treating the water rate as the full bill.
  5. Use the DWU calculator linked by the City if you want another estimate.

Dallas Water Emergency: Use 3-1-1

Dallas Water Utilities emergency services are available 24 hours a day. Call 3-1-1 from within Dallas or 214-670-3111 when calling from outside the city limits.

Water system Water-main break

Report the exact location or nearest intersection and describe where water is surfacing.

Property meter Meter leak / emergency turnoff

Use 311 when DWU needs to assist with a meter leak or emergency water shutoff.

Wastewater Clogged or overflowing wastewater main

Report public-system wastewater overflow promptly through the 24-hour emergency route.

Know Where Your Private Shutoff Valve Is

DWU recommends locating your home’s private water cut-off valve before an emergency. It is often near an outside faucet, irrigation valve or property-line area depending on the age and layout of the home.

If the property does not have a private cut-off valve or you need emergency help shutting water off at the meter, contact Dallas 311.

Official DWU Emergency Service Instructions
After opening the emergency-services page
  1. Confirm the issue matches a DWU emergency-service category.
  2. Call 3-1-1 inside Dallas or 214-670-3111 from outside city limits.
  3. Give the exact address or nearest intersection.
  4. Describe whether the issue is a main break, meter leak, hydrant leak, wastewater overflow or emergency turnoff.
  5. Keep clear of unsafe flooding, open infrastructure or contaminated wastewater.

Dallas Water Utilities Customer Service at City Hall

Customer service / cashier Dallas City Hall
1500 Marilla Street
Dallas, TX 75201

DWU’s payment page currently lists second-floor lobby cashier windows, 2DS, Monday-Friday from 8:00 a.m.-5:00 p.m.

Before visiting Bring account details

Keep your DWU account number, service address, photo identification when relevant and any payment or DallasGo confirmation you need staff to review.

If you manage utilities elsewhere in Texas, the payment portal, service-move and emergency procedures can be very different from Dallas. These existing guides cover similar municipal utility tasks.

Garland Utilities bill pay and MyMeter guide

Useful for another Dallas-area municipal utility account with electric, water and customer-service functions.

Georgetown Utilities payment and service help

Covers another Texas municipal utility system with bill payment, portal access, moving and outage support.

City of Austin Utilities login and bill-payment guide

Explains Texas utility account access, quick payment, water problems and start/stop service.

Independence Utilities account and water-service guide

Helpful for comparing another city-run water and sewer account system with online billing and moving-service tools.

Dallas Water Utilities FAQs

1. What is the Dallas Water Utilities customer service phone number?

DWU Customer Service is 214-651-1441. Regular published customer-service hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

2. Where do I log in to pay my City of Dallas water bill?

Use the upgraded DallasGo portal linked by Dallas Water Utilities. Customers using the upgraded 2026 system must create a new DallasGo profile rather than relying on an old login.

3. Can I pay a Dallas water bill without logging in?

Yes. DallasGo provides Quickpay for one-time payment without a normal profile login. The City’s current notice says a 3.15% convenience fee applies to one-time DallasGo payments.

4. Why did my old DallasGo AutoPay stop after the 2026 upgrade?

Dallas Water Utilities says previous AutoPay settings and saved payment methods did not transfer to the upgraded DallasGo system. Customers must re-enroll. AutoPay using eCheck is currently listed as a free payment option.

5. Are Dallas Water Utilities charging late fees or disconnecting water right now?

As of this September 2026 review, the official DallasGo transition page still states that there are no late-payment fees or water-service disconnections during the upgrade transition. Check the current City notice because the temporary policy can change.

6. How do I start Dallas Water Utilities service at a new address?

You can request a new account online, call DWU at 214-651-1441 or visit Dallas City Hall. DWU may bill a security deposit on the first bill, but several deposit-waiver conditions apply.

7. How do I transfer Dallas water service to another Dallas address?

Call DWU Customer Service at 214-651-1441. Have your account number, new service address and new telephone number ready. DWU says a small transfer charge is placed on the first bill at the new address.

8. What number do I call for a Dallas water-main break?

Call 3-1-1 from within Dallas. If you are calling from outside Dallas city limits, call 214-670-3111. DWU emergency service is available 24 hours a day.

9. Can Dallas Water Utilities adjust a bill after a repaired leak?

Possibly. Qualifying leak adjustments are limited to one per 12-month period and a maximum of three months. Repairs must be completed, and review can take up to 60 days. Submitting a request does not guarantee an adjustment.

10. Why is my Dallas wastewater charge based on winter water use?

DWU does not normally meter residential wastewater directly. The residential sewer-volume charge uses the average water billed in December, January, February and March, subject to the City’s rules, or the current month’s actual water use when that is lower.

Accuracy and Official-Source Note

This independent guide was checked against Dallas Water Utilities’ current DallasGo transition information, Ways to Pay page, account and moving instructions, emergency-service guidance, Operation WaterShare information, leak-adjustment rules and the FY2026 rate schedule effective October 1, 2025.

DallasGo is in a significant 2026 transition, so login requirements, convenience fees and temporary late-fee or disconnection policies deserve an extra check before you act. For a payment deadline, shutoff concern, emergency or account-specific decision, follow the latest City of Dallas instruction displayed after opening the official link.

Editorial verification date: September 12, 2026.

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