North Las Vegas Utilities: Pay Bill, Login & Phone 2026
City of North Las Vegas Utilities Department • Water, wastewater & utility billing
If you searched for City of North Las Vegas utilities, the account you are probably trying to manage is the City’s water and wastewater utility account. Depending on the service area, the same monthly City bill can also include garbage charges.
For billing help, the Utilities Department customer-service number is 702-633-1484. You can also sign in to the official utility portal, make a payment without registering, request new residential service or arrange extra time on an eligible balance.
North Las Vegas Utilities Quick Answers
North Las Vegas allows payment without registration. You need the customer number and account number printed on your utility bill.
The City says PayNearMe cash payments at participating 7-Eleven, Family Dollar or ACE Cash Express locations have no PayNearMe fee.
The current City payment page lists a minimum $150 residential deposit, due when service is requested.
How to Pay a North Las Vegas Utility Bill
The City offers more payment choices than a basic online portal. Choose based on whether you need a fast payment, cash option, recurring debit or staff assistance.
Enter the customer number and account number shown on the utility bill.
View bills and consumption, make payments and manage electronic notifications.
The City lists Visa, Mastercard, Discover and American Express for phone payments.
Use a barcode at participating 7-Eleven, Family Dollar or ACE Cash Express locations. The City says payment is posted the same day.
Include the payment remittance slip. The City instructs customers not to staple or fold the slip.
Register through the City or visit Utilities with a blank voided check. Funds are withdrawn from the designated account according to the City’s direct-debit schedule.
After opening the official Payment Options page
- Choose the payment method that fits your situation: online, phone, cash, mail, direct debit or kiosk.
- For online payment, use the City’s utility-payment link rather than returning to a search result.
- If you need extra time, find the payment-arrangement section before making a partial payment on your own.
- Check whether your selected method offers same-day posting if the due date is close.
- Save the payment confirmation or receipt until the transaction appears on the account.
Quick Pay Without Creating an Account
The City’s Pay My Bill page allows a payment without registration. It asks for two numbers from the bill:
- Customer number: 7 digits, including leading zeros.
- Account number: 6 digits, including leading zeros.
After opening Quick Pay
- Take out the City utility bill so you can copy the numbers exactly.
- Enter the 7-digit customer number, including any leading zero.
- Enter the 6-digit account number, again keeping leading zeros.
- Verify the account before selecting a payment method.
- Complete the payment and retain the confirmation.
City of North Las Vegas Utilities Login
Registering for the utility portal is useful if you want more than a one-time payment. The City’s portal provides bill and payment history, current service charges, detailed consumption information, notification preferences and online service requests.
The portal also provides Forgot Username and Forgot Password recovery options.
The registration system sends an account-verification link to the email address entered during signup.
After opening the official utility portal
- Select the login area if you already have an online account.
- New users can use the registration option provided on the portal.
- Complete the required account information and verify the registration email when prompted.
- After login, confirm the service address before paying or changing account settings.
- If access fails, use Forgot Username or Forgot Password rather than creating duplicate registrations.
North Las Vegas Utility Payment Arrangements
If you cannot pay the full utility balance on time, check the City’s payment-arrangement option before the account progresses further into collections.
The City states this applies when the account meets the arrangement requirements.
The remaining balance must be paid in full on or before the arrangement due date.
After opening the Payment Options page
- Scroll to the Payment Arrangements section.
- Use the Advanced Arrangement portal linked by the City.
- Check whether the account qualifies for an arrangement.
- Review the arrangement due date before agreeing to the terms.
- Make payments as needed, but ensure the entire arranged balance is paid by the final due date.
- If the portal says the account is cash-only or otherwise ineligible, call Utilities Customer Service at 702-633-1484.
Start North Las Vegas Residential Utility Service
The City provides an online residential service-request process. The application begins with the service address and requested move-in date, then continues through the information needed to establish the new account.
The City says the residential deposit is due when utility service is requested.
The City’s payment page lists an Active Military Deposit Waiver and an eligible financial-institution letter of credit as possible waiver routes.
If money remains after the final bill is paid, the City says a refund check is mailed within 7-10 business days.
After opening the utility-service request page
- Choose the residential application when the property is a residence.
- Enter the address where you are moving.
- Select the requested move-in date.
- Complete the remaining applicant and account information requested by the City.
- Review the current residential deposit requirement before submitting.
- Keep any confirmation or email generated by the application process.
What Does a North Las Vegas City Utility Bill Cover?
This is an important local distinction. The City of North Las Vegas utility account is centered on water and wastewater. Depending on the service area, the monthly bill can also contain garbage charges.
The Utilities Department provides water service inside North Las Vegas and also serves some properties in unincorporated Sunrise Manor. Bills are issued monthly for the combination of City utility services applicable to the address.
Electric and natural-gas accounts are separate from this City utility account. North Las Vegas City resources reference NV Energy and Southwest Gas separately, so do not try to pay an electric or gas bill through the City’s water-utility portal.
North Las Vegas Water and Sewer Rates in 2026
North Las Vegas uses tiered residential water pricing: the per-1,000-gallon rate rises as monthly water use moves into higher tiers. For the common 5/8-inch × 3/4-inch or 3/4-inch single-family meter, the current published daily water-service charge is $0.44.
How Tiered Water Pricing Works
The higher tier does not re-price all of your earlier water use. For example, a household using 10,000 gallons would have a water-usage component of:
That $27.72 is not the complete utility bill. The City’s current rate sheet also includes meter/service charges and other applicable water-system components, while sewer and garbage charges may appear separately.
Residential Sewer Charges
Published residential monthly wastewater service charge.
The City lists $18.96 for 0-5,000 gallons and an additional $18.00 flat charge when usage exceeds 5,000 gallons.
The City’s 2026 rate sheet also lists an SNWA commodity charge of $0.67 per 1,000 gallons. Additional system charges may apply, which is why multiplying water use by the tier rate alone will not reproduce the full bill.
Official North Las Vegas Water & Sewer RatesAfter opening the official rate page
- Identify whether your account is single-family, multi-family or commercial.
- Check the meter size because fixed service charges can differ.
- For a single-family account, compare monthly gallons with the four usage tiers.
- Review the wastewater section separately from water charges.
- Use the linked full rate sheet when you need additional system fees or non-residential rates.
North Las Vegas Low-Income Senior Water & Sewer Discount
North Las Vegas offers discounted water and sewer rates for qualifying low-income seniors. The eligibility rule is more specific than age alone.
- The customer must be the utility account holder.
- The customer must be at least 62 years old.
- The customer must be enrolled in the Nevada Energy Assistance Program.
- Proof of program enrollment and proof of age must be presented to Utilities.
- The discount qualification lasts 12 months.
- Eligibility must be renewed each year.
After opening the water and sewer rate page
- Scroll to the Low-Income Senior Discount section.
- Confirm that the utility account is in the qualifying senior’s name.
- Review the Nevada Energy Assistance Program enrollment requirement.
- Prepare proof of program enrollment and proof that the account holder is age 62 or older.
- Remember that the City requires annual renewal to continue the discounted rate.
High Water Bill, Water Waste and Trash Problems
If the Water Bill Suddenly Increased
Check for a leak before assuming the rate itself caused the increase. North Las Vegas states that a homeowner’s responsibility for the water service lateral begins at the connection to the meter inside the meter box. A downstream leak is the homeowner’s responsibility.
This matters locally because the City notes that Nevada’s porous soil can allow underground service-line leaks to remain hidden before water reaches the surface.
Official North Las Vegas Water Leak GuidanceAfter opening the City’s water-leak page
- Review the diagram and explanation of the water-service lateral.
- Determine whether the suspected leak is downstream of the water meter.
- If the leak location is unclear, consider a qualified plumber as the City recommends.
- For a sewer problem, review the separate lateral-responsibility explanation before arranging repairs.
- If you believe the problem is on the City side, contact Utilities with the evidence requested for review.
Report Water Waste
To report water waste, call 702-633-1216. This is different from the regular billing number.
Trash or Recycling Pickup Problem
If the charge appears on your City water bill but the issue is a missed collection, cart or pickup schedule, the service provider may need to handle the problem rather than Utilities billing.
For Republic Services of Southern Nevada pickup questions, the City currently lists 702-735-5151.
$30 Paperless Billing + Direct Debit Promotional Credit
The City’s current promotion terms say eligible customers may receive a one-time $30 utility-bill credit after registering for both paperless billing and direct debit.
If you already use one of the two services, the City’s terms say you must enroll in the other to satisfy the promotion requirement.
Official $30 Promotion TermsAfter opening the City’s promotion terms
- Read the current eligibility language before changing account settings.
- Confirm that paperless billing is active or enroll in it.
- Confirm that direct debit is active or enroll in it.
- Make sure both services are associated with the correct utility account.
- Review the City’s current terms for how the promotional credit is applied.
North Las Vegas Utilities Office, Address & Hours
Suite 250
North Las Vegas, NV 89030
Hours: Monday-Thursday, 8:00 a.m.-5:45 p.m.
Administration: 702-633-1275
After-hours emergency: 702-633-1275, option 1
Report water waste: 702-633-1216
Related City Utility Guides
North Las Vegas Utilities FAQs
1. What is the North Las Vegas Utilities customer service phone number?
The City of North Las Vegas Utilities Department lists Customer Service at 702-633-1484. Utility office hours are Monday-Thursday, 8:00 a.m.-5:45 p.m.
2. Can I pay a North Las Vegas utility bill online without registering?
Yes. The City’s Quick Pay page allows payment without creating an online account. You need the 7-digit customer number and 6-digit account number printed on the utility bill, including leading zeros.
3. Where do I log in to my City of North Las Vegas utility account?
Use the official City utility portal at payutil.cityofnorthlasvegas.com. Registered users sign in with a username and password, while new users can register and verify the account through the email process provided by the portal.
4. Can I pay a North Las Vegas water bill with cash?
Yes. The City offers utility-payment kiosks and PayNearMe. For PayNearMe, customers can use a barcode at participating 7-Eleven, Family Dollar or ACE Cash Express locations; the City says there is no PayNearMe fee and payment is made the same day.
5. Does North Las Vegas offer utility payment arrangements?
Yes. Eligible accounts can request a payment arrangement. The City says collection activity stops for the duration of an approved arrangement, and customers may pay as much or as often as they like as long as the balance is paid in full by the arrangement due date.
6. What is the North Las Vegas residential utility deposit?
The City currently lists a minimum $150 residential deposit due when service is requested. The payment information also lists an Active Military Deposit Waiver and an eligible financial-institution letter of credit as possible ways to waive the deposit.
7. Does the City utility bill include garbage service?
It can. The City bills Republic Services garbage charges on City water bills where applicable, but the City does not itself perform the garbage or recycling collection. Republic Services or another private company handles pickup.
8. What are the 2026 North Las Vegas residential water rates?
For the common 5/8-inch × 3/4-inch or 3/4-inch single-family meter, the published daily service charge is $0.44. Water usage is $2.48 per 1,000 gallons for the first 6,000 gallons, $3.21 for the next 9,000, $4.18 for the next 9,000 and $5.40 above 24,000 gallons.
9. Who qualifies for the North Las Vegas low-income senior utility discount?
The customer must be the utility account holder, be age 62 or older and be enrolled in the Nevada Energy Assistance Program. The City requires proof of age and program enrollment, and the discount must be renewed every 12 months.
10. What number should I call for a North Las Vegas utility emergency after hours?
The Utilities Department lists 702-633-1275 for after-hours emergencies and instructs callers to select option 1. Water waste has a separate number, 702-633-1216.
Accuracy & Official-Source Note
This page is an independent utility-information guide. Account balances, payment eligibility, rates, arrangements, promotions, deposits and office procedures are controlled by the City of North Las Vegas.
The information above was reviewed against the City’s official Utilities portal, Payment Options, Request for Utility Service, Water and Sewer Rates, Water Leaks, Garbage and Recycling, promotion terms and current 2026 rate material. Verify time-sensitive account details directly with Utilities before relying on a payment deadline or service decision.
Editorial verification date: September 12, 2026.