High Point Utilities: Guest Pay, Customer Portal Login & Phone Help
High Point, North Carolina • 2026 utility customer guide
Need to make a City of High Point Utilities guest payment, log in to the new 2026 Customer Portal, report a power outage, check a balance by text or start service? The important part is choosing the correct official route before entering an account number, PIN or payment information.
High Point’s utility account can include electric, water and sewer service. The City launched a new Customer Portal on March 4, 2026, so customers who used the previous Paymentus portal should follow the new login instructions rather than relying on an old bookmark.
High Point Utilities Quick Answers
One-time Quick Pay requires the utility account number, the PIN shown at the top left of the bill, an email address and a phone number.
The 2026 portal says existing Paymentus users should reset their password using the email associated with the old profile rather than registering again.
Web and phone payments made before 5:30 p.m. Eastern on business days post the same business day. Later payments post the next business day.
High Point Utilities Guest Pay: Make a One-Time Payment
High Point calls the no-login option Quick Pay. It is intended for a single payment when you do not want to store financial information or manage the full utility account.
What You Need Before Starting Quick Pay
- City of High Point utility account number
- PIN from the top left of the utility bill
- Email address
- Phone number
- Checking/savings account or supported card
- A way to save the payment confirmation
After opening High Point Quick Pay
- Enter the City of High Point utility account number from your bill.
- Enter the PIN printed at the top left of the bill.
- Provide the requested email address and phone number.
- Select checking/savings draft or a supported card and verify the payment amount.
- Submit the payment once and save the confirmation until the account reflects the transaction.
Guest Pay Is Not the Same as Portal “Guest Access”
High Point uses the word “guest” in two different ways. Quick Pay is the one-time payment option. Guest Access inside the Customer Portal lets an account owner give a landlord, property manager, family member or another person selected access to parts of the account.
Portal Guest Access can be limited to specific permissions such as bills and payments, billed usage, service requests, transactions, outage reporting, smart-meter information or the home dashboard.
Official High Point Customer Portal FAQsAfter opening the Customer Portal FAQs
- If you only want to make a one-time payment, use Quick Pay rather than Guest Access.
- If you own the account and need another person to view it, review the City’s Guest Access instructions.
- The account owner can choose which permissions to share.
- Do not share your own portal password as a substitute for the City’s permission feature.
High Point Customer Portal Login: Important 2026 Change
The City’s new Customer Portal went live on March 4, 2026. It replaced the previous customer portal and added access to real-time usage information, smart-meter data, downloadable bills, account requests and additional self-service tools.
The new portal alert says existing users should reset their password using the email address associated with their former Paymentus profile.
The portal tells new users to have their most recent utility bill available before starting registration.
After opening the Customer Portal
- If you previously used the old Paymentus portal, choose the password-reset option first.
- Use the email address associated with the previous Paymentus profile.
- If you are a new portal user, choose Sign Up and keep your most recent bill nearby.
- After login, verify the correct utility account and service address.
- Use the portal for bill payment, transaction history, smart-meter data, electric/water usage and outage functions.
What the New Portal Can Do
Review bill statements and transaction or payment history before submitting another payment.
High Point says customers can analyze and download electricity and water consumption data.
The new portal supports adding multiple utility accounts to one web profile.
The portal adds another route for electric-outage reporting and status information.
The City’s 2026 portal announcement specifically lists viewing and downloading bill statements.
Some customer-service tasks can be handled online instead of requiring a City Hall visit.
High Point Utility Payment Options and Posting Times
Use for bill payment, saved payment details, e-bill, AutoPay and account history.
One-time payment using account number, bill PIN, email address and phone number.
Direct automated payment line. You can also call 336-883-3111 and use the automated system.
Customer Service accepts cash and check at the City Hall branch office.
The City says payments placed in its after-hours boxes are processed the next business day.
Mail to City of High Point, P.O. Box 10039, High Point, NC 27261-3039.
After opening the City’s bill-payment page
- Choose Customer Portal, one-time payment, automated phone, walk-in, night depository or mail.
- For a one-time online payment, keep the account number and bill PIN ready.
- If the bill is time-sensitive, check the 5:30 p.m. posting rule before choosing a method.
- Do not submit several card payments simply because the balance has not refreshed yet.
- Keep payment proof until the transaction appears correctly on the account.
AutoPay vs. Automatic Bank Draft
High Point offers two recurring-payment routes. AutoPay uses the credit or debit card saved in the Customer Portal. The City’s separate Automatic Bank Draft withdraws from a checking or savings account.
Both are normally scheduled around 21 days after the billing date. For the bank-draft application, the City says to allow at least three business days for processing and to keep paying normally until the bill itself shows that the draft is active.
High Point Utilities Phone Numbers and Customer Service Hours
Billing, portal, payment, start-service and general City utility questions.
Electric, water or sewer emergency service.
Alternate toll-free utility-support number published by the City.
Direct automated telephone utility-payment route.
TTY/TDD relay for customers who are deaf, hard of hearing or speech impaired.
Report a High Point Power Outage or Utility Emergency
High Point provides 24-hour emergency service for electric, water and sewer problems at 336-883-3111. The City also supports online and text-based electric-outage reporting.
After opening the outage-information page
- Use 336-883-3111 for electric, water or sewer emergencies.
- If reporting an electric outage electronically, make sure the correct phone number is associated with the utility account.
- Request a restoration call or text if you want the automated system to contact you when service is believed restored.
- Remember that restoration messages may arrive at any hour, including overnight.
Check Balance or Report an Outage by Text
High Point’s text service is one of the more useful local features because you can check a balance or report an electric outage without first navigating the website.
New utility customers are automatically enrolled in City of High Point Text Alerts according to the City’s current instructions. If you are not enrolled, text HIGHPOINT to 336-883-8227. Standard text or data rates may apply.
Official High Point Utility Text CommandsAfter opening the text-features page
- Confirm the phone number associated with your utility account.
- Text HELP to review available commands.
- Use OUT to report an electric outage or STATUS to check outage status.
- Use BAL to receive the current utility-account balance.
- If you are not enrolled, follow the City’s HIGHPOINT enrollment instruction.
Start or Transfer High Point Utility Service
To establish utility service, the City currently directs customers to call Customer Service at 336-883-3111, Monday-Friday from 7:30 a.m.-5:30 p.m.
In many cases service can be established by phone. The City says some applications may require an office visit for additional information, and staff determine that during the request.
Because electric, water and sewer service are billed after use, the City requires customers to establish credit. A credit check may determine whether a security deposit is required.
The City’s current Start Service page states that the $25 water setup fee is added to the first month’s bill.
After opening the Start Service page
- Review the City’s explanation of credit and deposit requirements.
- Call 336-883-3111 during Customer Service hours to request service.
- Provide the account and property information requested by staff.
- If an office visit or additional documentation is required, Customer Service will tell you what to provide.
- If you are moving from another High Point-served address, use the City’s transfer-service process instead of opening an unrelated second service request.
Need More Time to Pay? High Point Due Date Extension
If the account is still connected and you only need a short amount of extra time, High Point has a formal due-date extension process. It is better to ask before the final due date than to wait for disconnection.
- Request the extension before the final due date.
- A good payment history is required; other conditions may apply.
- The extension cannot exceed 14 days after the final due date.
- Only one due-date extension is allowed per bill.
- You must remain current during the extension terms.
- Disconnected accounts are not eligible for an extension.
After opening the due-date extension page
- Check that your service is still connected and you are still before the final due date.
- Review the City’s eligibility rules.
- Call Customer Service at 336-883-3111 during weekday call-center hours.
- Ask what extension date is available for your account.
- Record the agreed date and make the required payment by that deadline.
Current Published High Point Residential Electric Rate
The residential rate schedule currently linked by the City remains labeled effective for bills rendered on or after July 1, 2024. As of this 2026 review, the official Electric Rate Schedule page still directs residential customers to that schedule.
| Charge | July-October | November-June |
|---|---|---|
| Basic facilities charge | $31.51/month | $31.51/month |
| First 350 kWh | $0.081265/kWh | $0.081265/kWh |
| Usage over 350 kWh | $0.085498/kWh | $0.072258/kWh |
After opening the electric rate page
- Choose the residential rate schedule linked by the City.
- Check the effective date printed on the official rate sheet.
- Separate the fixed basic facilities charge from the per-kWh energy charge.
- Use the seasonal column that matches the billing month.
- Remember that taxes and applicable riders can make the final electric charge higher than a simple kWh calculation.
High Bill, Missing Payment or Login Problem: Check This First
Compare the high-use dates with HVAC operation, weather and large electric loads before calling.
Check toilets, irrigation, outdoor faucets and other possible leaks, then note when usage changed.
Payments after 5:30 p.m. or night-depository payments may not post until the next business day.
If you used the old Paymentus portal, use the new portal’s password-reset process with your existing email first.
High Point says an accurate phone number on the utility account helps automated outage reporting work correctly.
High Point Utility Bill Assistance
The City’s financial-assistance page lists local organizations that may help qualifying households with utility bills. Availability depends on each organization’s funding and screening rules, so contact the provider before traveling.
High Point, NC
The City currently says utility-assistance applicants should have an original detailed bill and disconnect notice, along with the organization’s required identification and income documents.
High Point, NC
The City’s current resource page says utility assistance requires a past-due bill in the applicant’s name and that the account must be within 48 hours of cutoff.
After opening the City’s financial-assistance page
- Review the local assistance organizations currently listed by the City.
- Choose a provider whose eligibility rules match your situation.
- Call before visiting because funding and appointment availability can change.
- Prepare the utility bill, disconnect notice and identification or income documents the provider requests.
- Do not send those documents to city-utilities.org.
Budget Billing for More Predictable Monthly Payments
High Point also offers a free Budget Billing Plan for residential customers with good credit and at least 12 months of service at the same location. The City uses the previous 12 months of utility bills to estimate an annual amount and divides it into monthly payments.
High Point periodically reviews the estimate and adjusts the monthly amount when needed; its current program description says there is no separate annual “settle-up” month.
High Point Utilities Office, Mail Address & Payment Drop Boxes
High Point, NC 27260
Hours: Monday-Friday, 7:30 a.m.-5:00 p.m., excluding holidays.
High Point, NC 27261-3039
Use this address for mailed utility payments. The City’s general Utilities correspondence address is different.
After-Hours Drop Boxes
The City lists two after-hours utility-payment drop boxes at City Hall: one on the East Green Drive side of the building and one in the East Commerce Avenue parking lot. Payments placed there are processed the next business day.
Official High Point Office Hours & Payment LocationsAfter opening the locations page
- Confirm the current Customer Service office hours before traveling.
- Use City Hall for an in-person transaction that needs staff assistance.
- Use the payment mailing address rather than the general Utilities correspondence address when mailing a bill payment.
- If using a drop box, remember the City treats that payment as a next-business-day transaction.
Related Utility Payment & Portal Guides
If you manage utility accounts in another city, these existing city-utilities.org guides cover similar one-time payment, portal-login and municipal utility-service tasks.
High Point Utilities FAQs
1. Can I pay High Point Utilities as a guest without logging in?
Yes. Use the City’s Quick Pay one-time payment option. Keep your utility account number, the PIN printed at the top left of the bill, an email address and a phone number ready.
2. Does High Point charge a convenience fee for online utility payments?
The City’s current Pay Your Utility Bill page says its Customer Portal payment services are provided at no charge. It lists electronic checking/savings draft and Visa, MasterCard or Discover card payments.
3. Why does my old High Point utility portal password no longer work?
High Point launched a new Customer Portal in March 2026. Existing users from the old Paymentus portal are instructed to reset their password using the email associated with the previous Paymentus profile rather than registering a duplicate account.
4. When will my High Point utility payment post?
Web and phone payments made before 5:30 p.m. Eastern Monday-Friday, except holidays, are posted the same business day. Later payments post the next business day. Night-depository payments are treated as next-business-day payments.
5. What is the High Point Utilities phone number?
Call 336-883-3111 for utility customer service. The same number is also used for 24-hour emergency electric, water and sewer service. The City also lists toll-free support at 888-883-3632.
6. Can I check my High Point utility balance by text?
Yes. The City’s current text service says customers can text BAL to 336-883-8227 for the current account balance. OUT reports an electric outage and STATUS checks outage status.
7. Can I get extra time to pay a High Point utility bill?
Possibly. Eligible customers may request one due-date extension per bill by contacting Customer Service before the final due date. The extension cannot exceed 14 days after that date, and accounts already disconnected for nonpayment are not eligible.
8. What does High Point require to start utility service?
Call Customer Service to establish service. A credit check may determine whether a deposit is required, and some customers may need to provide additional information in person. The City currently lists a $25 setup fee for initial water service.
9. How do I report a High Point electric outage?
Call 336-883-3111, use the City’s online outage tools or text OUT to 336-883-8227 if enrolled in text alerts. High Point recommends keeping the correct phone number on your account so its automated outage system can identify your service correctly.
10. Where is the High Point Utilities Customer Service office?
Customer Service is inside City Hall at 211 S. Hamilton Street, High Point, NC 27260. The office currently lists Monday-Friday hours of 7:30 a.m.-5 p.m., while the Customer Service Call Center stays open until 5:30 p.m.
Official-Source & Accuracy Note
This independent article was refreshed using the City of High Point’s current Customer Service, Pay Your Utility Bill, 2026 Customer Portal, Portal FAQ, Payment Options, Office Hours & Payment Locations, Start Service, Due Date Extension, Outage Reporting, Text Messaging, Utility Financial Assistance and Electric Rate Schedule resources.
The most important 2026 change is the City’s new Customer Portal, which replaced the previous portal in March. Payment processors, fees, account screens, rate schedules, assistance availability and service policies can change, so follow the latest City instructions when completing a time-sensitive account action.
Editorial verification date: September 12, 2026.