Richmond Utilities: Pay Bill, MyHQ Login, Phone Number, EZ-PAY and DPU Help
Need to pay a City of Richmond Public Utilities bill, sign in to MyHQ, use EZ-PAY, find your account number or call DPU? Start here with the exact official route and what to prepare before clicking.
Richmond DPU bills monthly for water, wastewater, stormwater and natural gas, so one account can include several services. Use the right payment or support path below to avoid delays.
Choose Your Richmond DPU Task First
Start with the task. This helps you avoid the wrong portal, wrong payment method or wrong phone route.
Official Richmond Utilities MyHQ Login and Pay Bill Portal
The MyHQ portal is the best page to show visually because it contains Pay my bill, Sign up for MyHQ Account, Sign In, email, password, Forgot Password and Pay Now / EZ-PAY links.
Richmond DPU Phone Numbers, Office and Mail Details
Use 804-646-4646 for DPU billing and payment help. Use 3-1-1 or 804-646-7000 for broader City of Richmond customer service.
MyHQ Login: Best for Bill History, Auto Pay and No Convenience Fee
MyHQ is the stronger option if you want to manage your DPU account instead of making only one quick payment.
| MyHQ feature | Why it helps | What to do next |
|---|---|---|
| Current bill notification | Helps you know when a new bill is ready. | Sign up and keep email details current. |
| Bill history up to 36 months | Useful for comparing usage, checking past charges and downloading records. | Review current and historical bills after login. |
| ACH payments | Useful for bank-based payment without card entry each time. | Confirm bank account details carefully before saving. |
| Auto Pay setup | Can reduce missed-payment risk. | Continue reviewing bills; Auto Pay does not fix high usage or wrong account details. |
| Payments up to $100,000 | Helpful for larger account balances. | Verify account and amount before submitting large payments. |
| No convenience fee | May be better than some quick-payment options. | Use MyHQ when you want full account management and fee-free payment route. |
EZ-PAY: Quick Richmond DPU Payment With Account Number and ZIP Code
EZ-PAY is useful when you want a quick payment route and already have the DPU account number and billing ZIP code.
- Open the official EZ-PAY page.
Use the DPU billing page link or the official EZ-PAY payment page. - Enter your account number.
EZ-PAY says the account number can be found on your recent bill. - Enter billing ZIP code.
Use the ZIP code attached to the billing address, not a random service-area ZIP code. - Choose payment method.
EZ-PAY accepts debit cards, Visa, MasterCard, Discover, checking, savings and money market accounts. - Check payment limits.
Credit card payments cannot exceed $1,000 for a single transaction. ACH payments cannot exceed $100,000. - Save confirmation.
Keep the receipt or confirmation until the payment appears correctly on your account.
Richmond DPU Payment Options Compared
Choose payment method based on speed, fee, account access and whether you need proof immediately.
| Payment option | Best for | What to keep ready |
|---|---|---|
| MyHQ | Login, bill history, paperless bills, ACH, Auto Pay and larger payments. | Email, password, account details and bank information if using ACH. |
| EZ-PAY | Quick payment without full account setup. | DPU account number, billing ZIP code and payment method. |
| Pay by phone | Customers who prefer phone payment or need self-service payment 24/7. | Account number, card details and confirmation note. |
| Pay in person | Customers who want physical payment or office help. | Bill, account number, payment method and office hours. |
| Drop box | Check or money order drop-off. | No cash. Use check or money order only. |
| Non-urgent check payment. | Correct mail address and check payable wording. |
Pay Richmond DPU In Person, Drop Box or Mail
Physical payment options are useful, but they are not always best for urgent payment problems. Avoid cash in drop boxes.
| Location / route | Address | Important note |
|---|---|---|
| City Hall Finance Office | 900 E. Broad St., Room 102 | Hours listed as Monday through Friday, 8:00 a.m. to 5:00 p.m. |
| City Hall Drop Box | 10th Street side of City Hall | Do not deposit cash. Checks and money orders only. |
| East District Center Drop Box | East District Center | Do not deposit cash. Checks and money orders only. |
| Southside Community Service Center | 4100 Hull St. | Hours listed as Monday through Friday, 8:00 a.m. to 5:00 p.m. |
| Mail payment | City of Richmond Department of Public Utilities, P.O. Box 70621, Philadelphia, PA 19176-0621 | Make checks payable to City of Richmond Department of Public Utilities. |
Need Your Richmond DPU Account Number?
Most Richmond DPU payment routes need the account number. EZ-PAY says the account number can be found on a recent bill, and the official billing page links to an Account Lookup Tool.
Richmond DPU Payment Assistance, PromisePay, EMPP and MetroCare
If you cannot pay the full bill, do not wait until the account becomes urgent. Richmond DPU lists several affordability and assistance options.
| Program / option | Best for | What to do next |
|---|---|---|
| Special payment plan | Customers facing financial difficulty. | Call 804-646-4646 and ask about payment-plan options. |
| PromisePay | Gas and water customers unable to pay bills and needing flexible payment options. | Use the PromisePay route if you have a past-due balance and want plan options, reminders and possible automatic payments. |
| Equal Monthly Payment Plan | Spreading annual natural gas cost across 12 months. | Call 804-646-4646 and ask about EMPP. Accounts are reviewed and adjusted each year in August. |
| MetroCare Assistance | Qualified low-income households needing water, wastewater or natural gas bill support. | Prepare ID, current bill, proof of address, household size and income proof before intake. |
| Senior Assistance | Eligible senior or disabled customers. | Ask about solid waste/recycling fee relief, winter service assurance, no senior late fees, deposit waiver, weatherization kits and third-party notification. |
| Fuel Assistance | Heating and energy-related help. | Contact Department of Social Services at 804-646-7046 or ask DPU about referral options. |
Natural Gas Safety: What to Do If You Smell Gas
This is a safety section, not a normal billing section. If you suspect a gas leak, protect life first and move to a safe environment.
- Leave the area immediately.
Do not stay inside to look for the leak. - Call from a safe place.
Call 911 or Richmond DPU at 804-646-4646. - Do not create sparks.
Do not strike a match, use phones, switch appliances on or off, turn lights on or off, or use a flashlight in the area where you smell gas. - Wait for official help.
Do not return until emergency responders or DPU say it is safe.
Streetlight Outage or Streetlight Problem in Richmond
Streetlight problems are handled separately from DPU billing. Use the streetlight phone number or RVA311 repair request route.
Common Richmond DPU Payment Mistakes to Avoid
These mistakes can create duplicate payments, account confusion or delayed help.
- Do not enter payment information on unofficial pages or typo domains.
- Do not guess the DPU account number or billing ZIP code in EZ-PAY.
- Do not put cash in a drop box.
- Do not assume Auto Pay fixes a high bill or wrong account issue.
- Do not ignore paperless settings after enrolling in MyHQ.
- Do not send account number, card details or bank information through social media comments.
- Do not keep making duplicate payments if your balance does not update immediately.
- Do not use billing phone numbers for gas leak emergencies before leaving the unsafe area.
City of Richmond DPU and City Hall Map
Use the map for navigation only. For account-specific help, call DPU or use MyHQ / EZ-PAY.
Map is for general navigation help. Always confirm office access, hours and payment instructions on the official City of Richmond website before visiting.
Richmond Utilities FAQs
How do I pay my City of Richmond Public Utilities bill online?
Use the official Richmond DPU MyHQ portal for login payments, bill history, ACH and Auto Pay, or use EZ-PAY for quick payment with account number and billing ZIP code.
Where is the Richmond Utilities MyHQ login?
The MyHQ login is available from the City of Richmond DPU billing page and the official MyHQ portal. It includes sign in, sign up, Pay my bill, forgot password and paperless billing options.
Can I pay Richmond DPU without creating a MyHQ account?
Yes. Richmond DPU offers EZ-PAY, which needs the DPU account number and the billing ZIP code. The account number can be found on a recent bill or through the Account Lookup Tool.
What is the Richmond DPU billing phone number?
For DPU billing and phone payment, call 804-646-4646. The Call Center accepts credit card payments Monday through Friday 8:00 a.m. to 5:00 p.m., except holidays, and self-service phone payment is available 24/7 by pressing Option 2.
What services are included on a Richmond DPU bill?
Richmond DPU bills customers monthly for water, wastewater, stormwater and natural gas usage.
How do I find my Richmond DPU account number?
Your DPU account number can be found on a recent bill. The City also links to an Account Lookup Tool from the billing page and payment sections.
What is the difference between MyHQ and EZ-PAY?
MyHQ is best for login access, paperless bills, bill history, ACH, Auto Pay and larger payments. EZ-PAY is best for quick payment using account number and ZIP code.
Can Richmond DPU help if I cannot pay my bill?
Yes. Richmond DPU lists affordability options including PromisePay payment plans, Equal Monthly Payment Plan, MetroCare assistance, senior programs, UCard eligibility and fuel assistance. For special payment plans, call 804-646-4646.
What should I do if I smell natural gas in Richmond?
Leave the area immediately, call 911 or Richmond DPU at 804-646-4646 from a safe place, and do not use matches, phones, switches, appliances, lights or flashlights in the area where you smell gas.
How do I report a Richmond streetlight outage?
Richmond DPU says streetlight outages or problems can be reported by calling 646-8550, new streetlight installation requests can be made at 646-8541, and repair requests can also be entered through RVA311.
Official Source Note
This independent guide summarizes official City of Richmond Department of Public Utilities, MyHQ and EZ-PAY pages to help customers choose the correct action faster. It cannot accept payments, access accounts, update MyHQ, approve assistance, arrange service, fix bills or contact DPU on your behalf.
| Official source | Used for |
|---|---|
| City of Richmond DPU Billing | Monthly services billed, MyHQ, EZ-PAY, phone payment, in-person payment, mail payment, account lookup and affordability programs. |
| City of Richmond MyHQ Portal | Pay my bill, sign up, sign in, forgot password, paperless billing and MyHQ portal actions. |
| KUBRA EZ-PAY for City of Richmond | Account number, ZIP code and quick payment account lookup screen. |
| Richmond Natural Gas Safety | Gas leak safety, 911 warning, 804-646-4646, rotten-egg odor and do-not-use-sparks guidance. |
| Richmond Streetlight Utility | Streetlight outage phone number, new streetlight installation phone number and RVA311 repair request guidance. |
Last checked: July 10, 2026. Official page layouts, account-number tools, payment limits, program funding, phone routing and payment instructions can change. Always follow the latest official instructions after clicking.