High Point Utilities: Pay Bill, Customer Portal Login, Quick Pay Guest Payment and Phone Help
Need to pay a City of High Point utility bill, use Quick Pay as a guest, log in to the new Customer Portal, call Customer Service or report an outage? Start here with the exact official route and the details to keep ready.
The 2026 portal update matters because older Paymentus users may need to reset their password, while guest users need account, PIN, email and phone details before making a one-time payment.
Choose Your High Point Utilities Task First
Start with the task, not the website menu. Each option below explains which official page to use and what you need before clicking.
Official High Point Customer Portal Login and Quick Pay
The Customer Portal is the most important page for this search because it includes My Account Login, password reset, forgot username, Quick Pay, Sign Up and new-service links.
High Point Utilities Phone Numbers, Office and Mailing Details
Use the right contact route. Billing, guest payment, outage, emergency service and office visit questions are different tasks.
How to Pay High Point Utilities Bill as a Guest With Quick Pay
Quick Pay is useful when you want to make a one-time payment without saving financial information or logging in to a full portal account.
- Open the official Quick Pay route.
Use the Quick Pay / one-time payment page from the official Customer Portal. - Keep your bill nearby.
You need your City of High Point utility account number and the PIN number located at the top left of your bill. - Enter contact details.
Prepare an email address and phone number before starting the payment. - Choose payment method.
The City lists electronic draft from checking/savings and Visa, MasterCard or Discover credit/debit card options. - Submit once and save proof.
Save the confirmation or receipt. Do not submit again unless you are sure the first payment failed.
High Point Utilities Payment Methods and Posting Times
The official payment page says the Customer Portal is powered by Paymentus and offers quick one-time payment, saved payment information, e-bill notifications and AutoPay at no charge to users.
| Payment method | Best for | What to check before using |
|---|---|---|
| Customer Portal | Registered users who want bill history, saved payment details and account tools. | Existing Paymentus users may need password reset in the new portal. |
| Quick Pay | Guest one-time payment without storing financial information. | Account number, PIN, email and phone number. |
| Automated phone system | Customers who prefer phone payment. | Call 336-883-3111 or direct automated payment line 844-458-3698. |
| Customer Service office | Customers who need in-person help. | Office is listed at 211 S. Hamilton Street. |
| Night depository | After-hours physical payment drop. | City says night depository payments are treated as next-day payments. |
| Non-urgent payment by mail. | Mail payment to City of High Point, P.O. Box 10039, High Point, NC 27261-3039. |
Customer Portal Login, Sign Up, Password Reset and Account Tools
The 2026 Customer Portal is more than a payment screen. It is designed for account visibility, usage tracking and self-service.
| Portal action | What it does | User tip |
|---|---|---|
| Login | Use email address and password to access your utility account. | Use password reset first if you had an old Paymentus account. |
| Forgot password | Resets portal access for existing users. | Use the email associated with your Paymentus profile. |
| Forgot username | Helps recover account access if the username is not remembered. | Use the official portal recovery link only. |
| Sign Up | Creates online access to account details and tools. | Have your most recent bill ready before starting registration. |
| Usage tools | Shows smart meter consumption data and usage downloads. | Use usage history to investigate high bills before calling. |
| Outage tools | Report and view power outages from the portal. | Keep correct phone number on file for outage reporting and restoration notifications. |
2026 New Customer Portal: What Existing Users Should Know
The City announced a new customer service portal for 2026. It was designed to improve online account management, bill viewing, usage monitoring, text connection and outage reporting.
- View and pay utility bills online.
- Review transaction and payment history.
- View smart meter consumption data.
- Analyze and download electricity and water usage.
- Add multiple accounts to one web profile.
- Report and view power outages.
E-Bill, Text Notifications and AutoPay
The official payment page says the Customer Portal supports e-bill notifications by email or text and AutoPay monthly credit/debit card draft.
Report High Point Power Outage, Electric, Water or Sewer Emergency
City of High Point lists 24-hour emergency electric, water and sewer service at the same main number. Outage reporting works better when the correct phone number is on your utility account.
- Check safety first.
Do not touch electrical equipment, flooded wiring or damaged utility infrastructure. - Report the outage.
Use online power outage reporting or call 336-883-3111. - Check the phone number on your account.
The City says the correct phone number helps online and automated outage reporting work quickly. - Request restoration notification if needed.
When reporting an electric outage, you may request a callback or text notification when service should be restored.
High Bill or Usage Concern: What to Check Before Calling
The portal’s usage tools can help you avoid a generic support call. Check electricity and water usage first, then call with exact dates and usage details.
| Concern | What to check first | Best next action |
|---|---|---|
| Electric bill jumped | Compare smart meter usage, weather, HVAC, thermostat and appliance use. | Download usage history from portal before calling. |
| Water usage increased | Check toilets, irrigation, outdoor spigots, water heater and hidden leaks. | Compare water usage in portal and ask about account review. |
| Payment missing | Check confirmation, transaction history and posting-time rule. | Call Customer Service with payment proof. |
| Cannot log in | Use password reset if you had an old Paymentus profile. | Use Forgot Username or call Customer Service if recovery fails. |
Common High Point Utilities Payment and Login Mistakes to Avoid
These mistakes cause most guest pay, login, posting and outage-reporting delays.
- Do not start Quick Pay without your account number and PIN from the bill.
- Do not create a duplicate account if you are an old Paymentus user; try password reset first.
- Do not assume a night depository payment posts the same day.
- Do not make repeated credit card payments if one payment is already processing.
- Do not use a third-party page that asks for payment details but is not an official City or Paymentus route.
- Do not rely on old bookmarks from before the new 2026 portal launch.
- Do not report an outage with an old phone number on file if you can update the account first.
- Do not wait until after business hours for a non-emergency billing issue if you already need help.
City of High Point Customer Service Map
Use the map for navigation only. For account-specific questions, call Customer Service or use the Customer Portal.
Map is for general navigation help. Always confirm current office access, hours and service rules on the official City of High Point website before visiting.
High Point Utilities FAQs
How do I pay my City of High Point utility bill online?
Use the official City of High Point Customer Portal powered by Paymentus. You can log in to your account or use Quick Pay for a one-time payment.
Can I pay High Point Utilities as a guest without logging in?
Yes. Use the Quick Pay option in the Customer Portal. For a one-time payment, keep your utility account number, PIN number from the top left of your bill, email address and phone number ready.
What is the City of High Point Utilities phone number?
Call City of High Point Customer Service at 336-883-3111 for utility billing, payment, customer portal and service questions. The same number is also listed for 24-hour emergency electric, water and sewer service.
What is the toll-free number for High Point Utilities?
City of High Point lists toll-free utility support at 888-883-3632. Hearing or speech impaired customers may use 711 relay service.
What do I need for High Point Utilities Quick Pay?
You need your City of High Point utility account number, PIN number located at the top left of the bill, email address and phone number.
Does High Point charge a fee for Customer Portal payment?
The City of High Point Pay Your Utility Bill page says the Customer Portal services are provided at no charge to users.
When does a High Point utility payment post?
Payments made before 5:30 p.m. Eastern time Monday through Friday except holidays are posted the same business day. Payments made at other times post the next business day after 5:30 p.m.
How do I report a High Point power outage?
Use the City of High Point online outage reporting option or call 336-883-3111. Make sure the correct phone number is on your utility account so outage reporting and restoration notifications work correctly.
What can I do inside the High Point Customer Portal?
The portal can be used to view and pay bills, review transaction history, view smart meter consumption data, analyze and download electricity and water usage, add multiple accounts and report or view power outages.
Where is the High Point Customer Service office?
City of High Point Customer Service City Hall is listed at 211 S. Hamilton Street, High Point, NC. The office hours shown are Monday through Friday, 7:30 a.m. to 5 p.m.
Official Source Note
This independent guide summarizes official City of High Point utility and Customer Portal pages to help customers reach the right action faster. It cannot accept payments, access accounts, reset passwords, report outages, change AutoPay, update phone numbers or manage your utility service.
| Official source | Used for |
|---|---|
| City of High Point Customer Service | Customer Service phone, hours, office address, emergency electric/water/sewer phone, toll-free number, e-bill, bank draft, pay/view bill and outage links. |
| City of High Point Customer Portal | Login, reset password, forgot username, Quick Pay, Sign Up, portal features, usage downloads, multiple accounts and outage reporting. |
| Pay Your Utility Bill | Paymentus, no-charge payment services, one-time payment requirements, payment methods, posting times, phone payment and mail payment details. |
| Outage Reporting Information | 24-hour electric, water and sewer emergency reporting, toll-free number, phone number on account, online outage reporting and restoration callbacks/texts. |
| New Customer Service Portal News | 2026 new portal launch, 24/7 account access, usage data, smart meter details, bill statements, online requests and usage monitoring tools. |
Last checked: July 11, 2026. Official page layouts, portal links, payment processors, posting times, phone routing and service rules can change. Always follow the latest official instructions after clicking.