Spokane Utilities: Pay Bill, eBill Login, Phone Number & Payment Help
City of Spokane, Washington • Utility Billing Guide • 2026
City of Spokane utility bills can combine water, wastewater, stormwater and solid waste collection on one monthly statement. If you need to pay, open eBill, set up automatic payment, deal with a past-due balance or ask about assistance, the correct route depends on the account status.
The most important local distinction is easy to miss: Spokane tells customers with a past-due balance to pay at the My Spokane counter in City Hall, while drop boxes are intended only for accounts without a past-due balance.
Spokane Utility Billing Quick Answers
The City’s current payment page says online credit/debit-card payments through eBill are available without a City payment fee.
The City says new online account requests can take up to two business days to approve.
Current City guidance says utility accounts with past-due balances should be paid at the My Spokane counter on the first floor of City Hall.
How to Pay a City of Spokane Utility Bill
Spokane offers several payment methods, but they are not interchangeable when an account is past due. Choose based on account status and how quickly you need confirmation.
View account details, prior statements, charges and payments, then make an online card payment.
Supports major cards and electronic transfer from a checking or savings account.
Payment is deducted on the bill due date after the banking information is verified.
Use only when there is no past-due balance. The City says not to put cash in a drop box.
Official pay stations accept payment only when you bring the original utility bill.
Best for non-urgent payments when there is enough time for delivery and posting.
After opening the City payment-options page
- First check whether the account is current or past due.
- For online payment, follow the City’s eBill route and keep the latest bill nearby.
- For phone payment, have the utility account number and payment method details ready.
- Use a drop box only when there is no past-due balance.
- If the balance is already past due, follow the City’s My Spokane counter guidance instead.
Spokane Pay-by-Phone Checklist
The current City payment page lists 844-739-0180 as the updated toll-free payment number.
- Your most recent City of Spokane utility bill.
- Your City utility account number.
- Card number and expiration date if paying by card.
- Checking/savings account and routing number if paying electronically from a bank account.
- A way to record the payment confirmation.
Automatic ACH Payments
Spokane allows automatic electronic payment from a checking account. You can set it up through eBill or contact Utility Billing for help.
Once the account information is verified, automatic payments begin with the next billing cycle and are deducted on the bill due date. A returned payment can result in additional charges or fees.
My Spokane eBill Login and New Account Setup
eBill is the City’s main online utility-account service. Existing users can sign in through My Spokane, while first-time users need to create a City account and connect the utility account.
My Spokane also provides password-reset help if you cannot access the account.
The City requires bill information during setup and says new online-account approval can take up to two business days.
After opening My Spokane
- Sign in if you already have a City account, or choose the account-creation route if you are new.
- Keep the latest utility bill available for account-linking information.
- Wait for account approval before depending on eBill for a time-sensitive payment.
- If approval confirmation does not arrive within two business days, the City says to email Utility Billing at ubill@spokanecity.org.
- After access is active, review statements and payment history before submitting another payment.
Spokane Utility Billing Phone, Email and Office Hours
Billing questions, payment plans, eBill help, account information, closing bills and water turn-off requests.
Use when 311 cannot be dialed from your location.
Dedicated utility-payment line.
Useful for non-urgent Utility Billing questions and online-account confirmation problems.
Utility Billing phone support is listed Monday-Friday from 7:00 a.m. to 6:00 p.m.. The City Hall public counter is open Monday-Friday from 8:00 a.m. to 5:00 p.m..
Official My Spokane 311 HelpAfter opening My Spokane help
- Use Utility Billing help for bill questions, payment arrangements or online-account assistance.
- For closing bills or water turn-off requests, use My Spokane 311 or call Utility Billing.
- For solid-waste cart changes or collection questions, use the solid-waste customer-service route described by My Spokane.
- Keep the account number and exact service address ready before calling.
Past-Due Spokane Utility Bill: Use the Correct Payment Route
Spokane’s current payment page gives unusually specific instructions for past-due accounts: City utility accounts with past-due balances should be paid at the My Spokane counter on the first floor of City Hall.
808 W Spokane Falls Blvd, Spokane, WA 99201. Public-counter hours are Monday-Friday, 8:00 a.m.-5:00 p.m.
The City says payment plans are available to help customers catch up. Call 311 or 509-755-2489.
Water Service During an Extreme Heat Advisory
The City notes that Washington law limits utility shutoffs for nonpayment during certain extreme-heat conditions. If an official National Weather Service extreme heat advisory is active for the Spokane water-service area and your City water service is off, call 311 or 509-755-2489 to discuss restoration.
2026 Spokane Residential Utility Rates
Spokane’s 2026 single-family residential rates are different inside and outside city limits for several water and wastewater charges. Garbage-cart size also changes the monthly refuse amount.
Monthly Fixed and Refuse Charges
Listed as not applicable outside city limits.
2026 Residential Water-Usage Rates
Spokane bills water consumption in units. One unit equals 100 cubic feet, or about 748 gallons.
Per water unit.
Per water unit.
Per water unit.
Per water unit.
Per water unit.
After opening the City’s rates page
- Confirm whether the property is inside or outside Spokane city limits.
- Review the refuse-cart size listed for your household.
- Check fixed water, wastewater, stormwater and capital charges.
- Use the water-consumption tiers to understand usage-based charges.
- For a commercial account, follow the City’s separate commercial-rate page rather than using residential figures.
Spokane Utility Bill Suddenly High? Check These First
A higher Spokane bill can come from several places because one statement may contain water, wastewater, stormwater and garbage charges. Start with the part of the bill that changed.
The City lists running toilets, leaking taps, increased household occupancy, hot weather and an actual meter read after estimated readings as possible causes.
A larger refuse cart or optional food-and-yard-waste service increases the monthly solid-waste charge.
Eligible residential customers can ask the City to average the previous 12 months into a steadier monthly amount.
Spokane Budget Billing Rules
- The utility account must be paid down to a zero balance before Budget Billing starts.
- The owner or renter must have occupied the service location for at least 12 months.
- The City averages the previous 12 months and keeps that amount for 12 months before re-averaging.
- Extra refuse charges are not included in Budget Billing and must be paid separately.
- The program is for residential accounts.
Call 311 or 509-755-2489 to ask Utility Billing about enrollment.
UHelp, Payment Plans and Senior/Disabled Utility Credits
UHelp Emergency Assistance
Spokane’s UHelp program provides one-time emergency financial help for qualified low-income households with City utility charges for water, wastewater, stormwater and garbage collection.
Spokane Neighborhood Action Partners, or SNAP, handles access to the assistance program. Call 509-456-7627.
Official Spokane UHelp ProgramAfter opening the UHelp page
- Read the City’s current UHelp description and covered utility charges.
- If you need assistance rather than want to donate, use the SNAP contact information.
- Call SNAP at 509-456-7627 and ask about current eligibility and documentation.
- Keep the City utility bill and account information available for the official application process.
Interest-Free Payment Plans
The City says customers can request interest-free payment arrangements to catch up on utility balances. Spokane’s repayment-plan information also says renters may apply, although property-owner authorization is required before approval, and the City may require a good-faith payment based on payment history.
Official Spokane Utility Repayment PlanAfter opening the repayment-plan page
- Read the minimum eligibility requirements.
- If you rent, be prepared for the City to request property-owner authorization.
- Review the good-faith-payment requirement.
- Use the City’s application route or call Utility Billing if your account situation is urgent.
Senior and Disabled Credit
The City’s current 2026 rates page says qualifying low-income seniors and disabled individuals with an active Spokane County property-tax exemption may receive utility credits of up to $20 per month total.
Because an older City credit page still displays an earlier $15 amount, call 311 before relying on an older application page or saved document.
Spokane Utility Bills for Owners, Property Managers and Tenants
Spokane’s billing responsibility rules are important for renters. The City sends the original monthly bill to the property owner or property-management firm, which remains ultimately responsible for the utility bill.
The City treats the property owner or property-management firm as the responsible party.
A tenant may receive a duplicate statement upon request, but that does not transfer the City’s underlying responsibility rule.
The City says payments can be accepted from owners, property managers, tenants or third parties.
After opening the customer-information page
- Use the account-update form when ownership or management information needs correction.
- Enter the utility account number shown on the current statement.
- Enter the street address exactly as it appears on the bill.
- If you are a tenant who needs a duplicate bill, contact Utility Billing for the appropriate request.
Spokane Utility Billing Office, Drop Boxes and Pay Stations
Spokane, WA 99201
Counter: Monday-Friday, 8:00 a.m.-5:00 p.m.
808 W Spokane Falls Blvd
Spokane, WA 99201
Drop Boxes
Walk-up drop box. Use check and payment stub only when the account is not past due.
Official City payment page lists this as a utility-payment drop-box location.
Listed by the City as another drop-box location.
Pay Stations
Pay stations require the original green-and-white City utility bill. The City lists the My Spokane desk, Yoke’s Foods #3 at 210 E North Foothills Dr, and Yoke’s Foods #9 at 3321 W Indian Trail Rd.
Related City Utility Guides
If you are moving or managing utilities in another city, billing systems can be very different. These existing guides explain similar water, wastewater, garbage and municipal-account tasks.
Spokane Utilities FAQs
1. How do I pay my City of Spokane utility bill online?
Use the official My Spokane eBill service. New users need to create a City account and keep a current utility bill handy. The City says new online-account requests can take up to two business days for approval.
2. Does Spokane charge a fee for eBill credit or debit card payments?
The City’s current Payment Options page says online eBill payments using MasterCard, Visa, Discover or American Express can be made free of charge.
3. What is the current Spokane utility pay-by-phone number?
The City currently lists 844-739-0180 for pay-by-phone utility payments. Have your latest bill, account number and card or bank information ready.
4. What number should I call for City of Spokane Utility Billing?
Call 311 from within Spokane city limits. From outside the city limits, call 509-755-2489. Utility Billing phone hours are listed as Monday-Friday, 7:00 a.m.-6:00 p.m.
5. Where should I pay a past-due Spokane utility bill?
The City’s current payment guidance says accounts with past-due balances should be paid at the My Spokane counter on the first floor of City Hall, 808 W Spokane Falls Blvd.
6. Can I use a Spokane utility drop box if my account is past due?
No. The City says drop boxes should be used only when there is no past-due balance. It also says not to put cash in a utility-payment drop box.
7. What services appear on a City of Spokane utility bill?
The monthly City utility bill can include water, wastewater, stormwater and solid-waste collection charges.
8. Can Spokane utility customers use Budget Billing?
Yes, for eligible residential accounts. The account must have a zero balance, the owner or renter must have occupied the location for at least 12 months, and the City averages the prior 12 months. Extra refuse charges are not included.
9. What is Spokane UHelp and how do I apply?
UHelp provides one-time emergency utility-bill assistance for qualifying low-income households. Spokane Neighborhood Action Partners handles access to the program; call SNAP at 509-456-7627.
10. Is the landlord or tenant responsible for a City of Spokane utility bill?
The City says the property owner or property-management firm receives the original monthly bill and remains ultimately responsible. A tenant can request a duplicate bill, and the City can accept payment from a tenant or another third party.
Official-Source and Accuracy Note
This page is an independent guide built around current City of Spokane Utility Billing information for eBill, payment methods, phone support, past-due accounts, 2026 residential rates, UHelp, repayment plans, Budget Billing, owners and tenants, and physical payment locations.
Utility rates, assistance programs, payment procedures, office access and account rules can change. For a past-due balance, water-service restoration, payment dispute or account-specific issue, follow the latest instruction on the official City of Spokane website or contact Utility Billing directly.
Editorial verification date: September 12, 2026.