Arlington Utilities: Bill Pay, Login & Phone 2026
City of Arlington Water Utilities • Arlington, Texas
If you need to pay an Arlington water bill, log in to Arlington Water Utilities, use Quick Pay, report a water main break, start service or question a high bill, begin with the task-specific information below.
Arlington’s city-services bill can include more than drinking water. Water, wastewater, garbage/recycling and stormwater charges can appear together, so a high total does not always mean your water consumption increased.
Arlington Water Utilities Quick Answers
The Arlington Water Utilities portal provides a Quick Pay route in addition to normal account login.
Registered customers can see remote-read meter data, transaction history and high-usage or continuous-use alerts.
Arlington publishes an active water-outage list. Main breaks, sewer backups and urgent leaks use the 24-hour emergency number.
How to Pay a City of Arlington Water Utilities Bill
The official customer portal is the safest starting point because it combines normal account login, Quick Pay and recurring-payment tools. Keep your current bill nearby before opening the portal.
Best when you need the balance, transaction history, past bills, usage information or more than one account.
Useful when your main goal is to make a payment rather than review detailed account history.
The current portal links to recurring-payment instructions for card or bank-account payment methods.
Arlington’s current AutoPay instructions state that credit/debit card payments, including card-linked AutoPay, are subject to a convenience fee.
After opening the Arlington water-billing portal
- Choose Login if you already have a registered username and password.
- Choose Quick Pay if you mainly need to submit a payment.
- If you are registering, keep your latest water bill nearby so the account information matches City records.
- Review the account and payment details before submitting money.
- If paying by card, review the convenience fee shown before confirming.
- Save the payment confirmation until the transaction appears in your account history.
How Arlington AutoPay Is Set Up
Arlington’s current portal still links to official AutoPay instructions. The process uses the water-billing account first and then the City’s payment processor for saved payment methods and recurring-payment settings.
Arlington Water Utilities Login, Registration and Mobile App
The full online account is more useful than a one-time payment if you are trying to understand a high bill. Registered customers can review water and sewer usage, payment history and remote-read meter data.
The portal also provides username and password recovery if you cannot remember your credentials.
Registration asks for account information, contact details, mailing ZIP code and login/security information.
After opening the account-registration page
- Have the most recent Arlington Water Utilities bill in front of you.
- Create the username and password requested by the registration page.
- Enter your name, email and other requested contact details.
- Enter the account number and mailing-address ZIP code exactly as shown on the bill.
- Accept the portal terms and submit the registration.
- After login, review your account details and consider enabling usage alerts.
Arlington Water App
Arlington Water Utilities launched its current mobile app in 2026. It connects customers to the Know Your H2O account tools and can be used to pay bills, track water use by hour, day or month, and create alerts when consumption is higher than expected.
City of Arlington Water Utilities Phone Numbers
Bill questions, portal help, new service, turn-on questions, payment issues and account information.
24-hour emergency line for water-main breaks, urgent water leaks and related water-system emergencies.
Use the same 24-hour emergency number for a suspected City sewer-line backup.
City directory number for residential garbage and recycling inquiries.
Use Public Works for stormwater-fee and drainage-related questions.
Start New Arlington Water Service
New customers can begin through the online Application for New Service linked from the official water-billing portal. Arlington’s utility ordinance requires an activation fee and security deposit according to the City’s current adopted policies, so confirm the current amount during the application rather than relying on an older fee schedule.
Official Arlington Water Portal & New Service ApplicationAfter opening the water portal for new service
- Find the Application for New Service option below the account-login area.
- Enter the applicant and service-address information requested by Arlington Water Utilities.
- Review the current activation fee and security-deposit requirement.
- Submit the application and keep any confirmation or reference number.
- If a physical turn-on appointment is needed, call Customer Service at 817-275-5931 to confirm the current scheduling process.
Before a Crew Turns the Water On
The turn-on guidance currently linked from Arlington’s billing portal tells customers to make sure faucets, toilets, dishwasher and washing-machine connections, water heaters, ice makers and other water-using fixtures are turned off before the crew opens the meter.
The City’s currently linked turn-on document was revised in September 2022 and lists weekday appointment windows for new activations or service after repairs. Because appointment operations can change, call 817-275-5931 to confirm the current time window rather than relying only on the older document.
Arlington Water Outage, Main Break and Sewer Backup
Arlington publishes an active water-outage list that shows planned or emergency interruptions, the affected street block and an expected outage duration when one is available.
Use the list to see whether your street is already included in a planned or emergency water interruption.
Call for a main break, urgent water leak, sewer-line backup or suspected water contamination after hours.
After opening the Arlington outage list
- Look for your street name and block range.
- Check whether the outage is marked planned or emergency.
- Review the expected duration if Arlington has posted one.
- If your property has no water but your area is not listed, call 817-459-5900.
- After service returns, make sure faucets that were opened for testing are turned back off.
High Arlington Water Bill: Check Usage Before You Call
Arlington’s remote-read meters can turn a vague “my bill is high” problem into something easier to diagnose. Start by comparing hourly or daily use in Know Your H2O.
A toilet, irrigation valve or other leak can create water use even when everyone is asleep.
Pool filling, irrigation, guests, pressure washing or other temporary use can create a clear spike.
Stormwater, refuse and wastewater charges can change the city-services bill even when water use is stable.
The 2026 Arlington Water app and online portal can display water use by hour, day or month. Enable a high-usage alert after resolving the problem so the next leak is easier to catch.
How Arlington Calculates Residential Wastewater Usage
Arlington does not simply bill residential sewer use from summer irrigation consumption. Each year, Water Utilities calculates an Average Winter Consumption (AWC) that establishes the maximum monthly wastewater usage billed during the following year.
New accounts without enough history may temporarily use a citywide average until the property establishes its own winter-consumption history.
Arlington Utility Rates in Fiscal Year 2026
Arlington’s current FY2026 water and sewer rates took effect October 1, 2025. The City said higher raw-water, wastewater-treatment, debt-service and electricity costs were major reasons for the adjustment.
The City’s FY2026 notice described a 6.54% increase, or about $2.18 per month, for the minimum residential water/sewer user.
For the City’s example of 8,000 gallons of water and 4,000 gallons of wastewater, the FY2026 increase was 7.94%, or about $5.89 per month.
The residential stormwater fee is $10 per Equivalent Residential Unit under the current fee schedule effective October 1, 2025.
After opening the FY2026 rate notice
- Review the residential water and sanitary-sewer examples.
- Compare the City’s usage example with your own actual water consumption.
- Check the separate stormwater and garbage-rate information.
- Use your Know Your H2O account to compare usage before assuming the full bill increase came from rates alone.
Arlington Water Bill Assistance
Arlington’s Care and Share Fund helps qualifying residents with city-services bills that can include water, sewer, trash and stormwater charges. Local nonprofit organizations pre-qualify residents using income and program requirements.
One of the community organizations Arlington identifies for Care and Share screening and emergency assistance.
Listed by Arlington Water Utilities as a partner for residents seeking bill assistance.
Arlington Water Utilities also identifies Arlington Urban Ministries as a Care and Share eligibility partner.
After opening the Care and Share information
- Review the nonprofit partners listed by Arlington Water Utilities.
- Contact the organization that can screen your household for assistance.
- Keep the Arlington utility bill, account-holder details and household-income information available if requested.
- If water is already at risk of disconnection, also call Arlington Water Utilities instead of waiting only on an assistance application.
Minor Plumbing Repair Assistance
Arlington also operates a Minor Plumbing Repair Assistance Program for qualifying homeowners. The program is intended for repairs that can stop waste and reduce future bills, such as eligible faucet, shower, toilet or accessible leak repairs.
Arlington Water Utilities Customer Care Locations
Arlington identifies customer-care access at City Hall and at the Water Utilities South Service Center. For a trip involving a payment deadline, new-service documentation or account issue, call first to confirm the current lobby hours and what you need to bring.
Billing: 817-275-5931
Used for Water Utilities customer-care services and City utility assistance events.
Related Utility Billing Guides
If you are moving elsewhere in Texas or comparing municipal utility systems, these existing guides cover closely related bill-pay, portal, water and service tasks.
Arlington Water Utilities FAQs
1. What is the City of Arlington Water Utilities billing phone number?
Arlington Water Utilities billing and customer service can be reached at 817-275-5931. The City currently lists customer-service availability from 8:00 a.m. to 5:00 p.m. Monday through Friday.
2. Where do I log in to pay my Arlington water bill?
Use the official Arlington Water Utilities portal at waterbilling.arlingtontx.gov. Registered users can log in to view and pay bills, review payment history, monitor water and sewer usage and manage multiple accounts.
3. Can I pay an Arlington water bill without logging in?
Yes. The official Arlington Water Utilities portal provides a Quick Pay option in addition to the normal username-and-password login.
4. Does Arlington charge a fee for credit-card water bill payments?
Arlington’s current recurring-payment instructions state that credit and debit card payments, including AutoPay linked to a card, are subject to a convenience fee. Review the amount shown by the payment processor before submitting the transaction.
5. What number do I call for an Arlington water main break or sewer backup?
Call the 24-hour Water Utilities emergency number at 817-459-5900 for water-main breaks, emergency leaks or a suspected City sewer-line backup.
6. How do I check whether Arlington already knows about my water outage?
Use Arlington Water Utilities’ active outage listing. It can show planned or emergency outages, affected street block ranges and expected duration when that information is available.
7. What do I need to create an Arlington Water Utilities online account?
Keep your latest bill available. Arlington’s registration page asks for login details, contact information, the Water Utilities account number and the mailing-address ZIP code associated with the account.
8. How does Arlington calculate residential wastewater charges?
Arlington calculates an Average Winter Consumption using the water usage shown on December through March bills. The highest month is removed and the remaining three months are averaged to establish the maximum wastewater usage billed for the following year.
9. What help is available if I cannot afford my Arlington city-services bill?
Arlington’s Care and Share Fund helps qualifying residents with water, sewer, trash and stormwater charges. The City identifies Mission Arlington, Arlington Urban Ministries and Catholic Charities of Fort Worth as organizations that pre-qualify residents for assistance.
10. Where is the Arlington Water Utilities South Service Center?
The Arlington Water Utilities South Service Center is at 1100 SW Green Oaks Blvd., Arlington, TX 76017. For account-specific questions or current lobby hours, call Water Utilities at 817-275-5931 before visiting.
Official-Source and Accuracy Note
This page is an independent customer-information guide and is not an official City of Arlington website. It cannot accept payments, access accounts, turn water on or off, approve assistance or resolve account disputes.
Payment and login information, the 2026 Arlington Water app, Water Utilities contact numbers, outage reporting, new-service guidance, Average Winter Consumption rules, Care and Share information, FY2026 rate changes and customer-care locations were checked against current City of Arlington and Arlington Water Utilities resources.
Payment fees, utility rates, service procedures, office access and assistance rules can change. If your account is at risk of disconnection or you have an urgent payment issue, confirm the latest instructions directly with Arlington Water Utilities.
Editorial verification date: September 12, 2026.