Fort Wayne City Utilities: Bill Pay, MyWater Login, Phone Number, Service and High Bill Help
Need to pay a Fort Wayne City Utilities bill, log in to MyWater, start or move service, ask about a high bill, or report no water? This guide is arranged by real customer tasks, not generic utility wording.
Fort Wayne City Utilities handles water, sewer and stormwater services. That means payment issues, meter questions, sewer backups, high bills, leaks and service moves need the right official route.
Choose Your Fort Wayne City Utilities Task First
Start with the exact issue. A payment, high bill, no-water problem, sewer backup and moving-service request each needs a different action.
Official Fort Wayne City Utilities MyWater, Bill Pay and Service Links
Use these official routes based on the task. Do not enter your account number or payment details on pages that only look similar to the utility site.
Fort Wayne City Utilities Phone Number, Address and Hours
Fort Wayne City Utilities lists Customer Support as the main route for billing, account questions, payment help, service requests and many water/sewer issues.
MyWater Login: What to Have Ready Before You Start
MyWater is the account-related route linked from Fort Wayne City Utilities. It is useful when you need to review account or utility information instead of only making a one-time payment.
| Before using MyWater | Why it matters | User action |
|---|---|---|
| 15-digit customer and account number | Payment and account tools may require exact account details. | Find it on the top right-hand corner of your bill. |
| Service address | Helps confirm the correct property. | Match address, apartment/unit and customer name. |
| Email and phone | Needed for registration, account contact or recovery. | Use the best personal contact details for account access. |
| Recent bill | Helps confirm balance, due date and account number. | Keep the bill open while registering or paying. |
How to Pay Fort Wayne City Utilities Bill
Fort Wayne City Utilities gives several official payment routes. Choose based on speed, payment method and whether you need proof immediately.
| Payment route | Best for | What to do after clicking or visiting |
|---|---|---|
| Online payment portal | Fast online payment, eBilling and AutoPay setup. | Open payment portal, register if first time, confirm account and save confirmation. |
| Pay by phone | Electronic check, credit card or debit card by phone. | Call 260-427-1234 and follow prompts for payment. |
| Kiosk at Citizens Square | Cash, check, credit or debit card with immediate posting. | Use the outside 24/7 kiosk or inside business-hours kiosk at 200 E. Berry Street. |
| Pay by mail | Non-urgent check payment. | Mail early, include remittance slip and 15-digit customer/account number. |
| Bank bill pay | Users who pay bills from bank website. | Use the correct remittance address and include the 15-digit customer/account number. |
| Fort Wayne Walmart cash payment | Cash payment near home. | Bring utility bill or 15-digit account number. Walmart charges a $2.00 convenience fee. |
Online Payment Portal: First-Time User Steps
The official payment page says first-time portal users need to register with their customer and account number. The same portal can be used for eBilling and AutoPay enrollment.
- Open the official payment portal.
Use Fort Wayne City Utilities Pay My Bill. - Enter exact account details.
Use your customer and account number exactly as shown on the bill. - Confirm the service address and balance.
Do not pay until the name, address and amount look correct. - Choose payment method.
Use the method accepted by the portal and review any fee or confirmation details shown before submitting. - Save confirmation.
Keep the confirmation number or receipt until the payment appears correctly.
Mail Payment, Bank Payment and Walmart Cash Payment Details
These options are useful, but they require exact account details. A missing or wrong 15-digit customer and account number can delay crediting.
PO Box 12669
Fort Wayne, IN 46864-2669 Include your remittance slip and 15-digit customer/account number. Allow up to 10 days for processing.
| Walmart location listed by utility | Payment note |
|---|---|
| 7502 N. Southtown Crossing | Cash payment with bill or 15-digit account number. |
| 1710 Apple Glen Boulevard | Cash payment with bill or 15-digit account number. |
| 5311 Coldwater Road | Cash payment with bill or 15-digit account number. |
| 10105 Lima Road | Cash payment with bill or 15-digit account number. |
| 10420 Maysville Road | Cash payment with bill or 15-digit account number. |
Start, Stop or Move Fort Wayne City Utilities Service
For new or moving customers, Customer Support can help start or terminate water and/or sewer service. Online sign-up is also linked from official pages.
| Service task | Keep ready | Useful note |
|---|---|---|
| Start new service | New address, move-in date, customer name, phone, email and account details if available. | Service turn-ons are completed as appointments are available. |
| Terminate service | Current address, stop date, forwarding address and final bill details. | Do not stop service too early if cleaning, inspection or final walkthrough is pending. |
| Move service | Old address, new address, transfer date and current customer/account number. | Ask if overlap is needed when both old and new addresses need service briefly. |
High Utility Bill Help: What to Check Before Calling
Fort Wayne City Utilities’ high bill checklist says an unusually high bill may point to a plumbing issue, meter reading issue or higher actual usage such as lawn watering, pool filling or more people at the property.
- Compare your meter reading.
Read your water meter and compare it with the latest reading on your recent bill. If your current reading is lower than the bill reading, call Customer Support. - Turn off all water use.
Make sure faucets, toilets, appliances and outdoor spigots are not running. - Look at the meter dial.
If anything is spinning while all water is off, water is still moving through the meter and you may have a leak. - Check toilets with dye.
Put food coloring in the toilet tank, wait about 10 minutes without flushing, then check whether color appears in the bowl. - Check hidden water users.
Look at irrigation, water softener, ice machine, humidifier, pool/hot tub, sump pump water backup and outdoor spigots. - Call with details.
If the bill still looks wrong, call Customer Support with account name, address, phone, email, account number and customer number.
| Possible cause | What to check | Why it matters |
|---|---|---|
| Lawn or garden watering | Irrigation schedule, outdoor spigots and recent hot weather. | Outdoor watering can raise water and sewer-based charges. |
| Pool or hot tub | Recent filling, refilling or leak. | Large one-time water use can create a big bill. |
| Toilet leak | Silent running toilet with dye test. | Toilet leaks are common and may not be heard. |
| Water softener | Softener stuck in backwash or rinse mode. | A stuck softener can keep sending water down the drain. |
| Guests or household change | Extra people, students home, visitors or more employees. | More people usually means more water use. |
No Water, Low Pressure, Rusty Water or Leak: What to Do
For no-water issues, Fort Wayne City Utilities asks customers to check common causes before calling. This helps separate a home plumbing issue from a possible system issue.
| Problem | Check first | Next action |
|---|---|---|
| No water | Main water valve, frozen pipes, neighbors’ water and possible main break. | If none explains it, call 260-427-1234. |
| Low pressure | One fixture vs whole property, recent repairs, valves and neighbors. | Call Customer Support if the issue affects the property or neighborhood. |
| Rusty or discolored water | Cold water only, hot water only, recent hydrant work or plumbing work. | Use the official rusty water / pressure / leaks resource or call support. |
| Yard leak | Whether issue is before or after curb stop. | Customer is responsible from curb stop to residence; City Utilities handles main line to curb stop. |
Sewer Backup, Stormwater Fee and Sewer Bill Questions
Sewer issues can feel urgent. Use the correct phone route and avoid assuming it is only a billing issue.
Payment Assistance, Late Fee Exemption and City Utilities Relief Fund
Use assistance options early. Do not wait until the account is at shutoff risk if you already know the full bill cannot be paid.
| Program | Who it may help | What to prepare |
|---|---|---|
| Late Fee Exemption | Customers age 65+ or receiving Social Security/Disability income, with the account in their name and primary residence. | Photo ID, signed form and SSA award letter if under 65 and receiving Social Security/Disability benefits. |
| Township Assistance | Customers who may qualify for emergency assistance through their township trustee. | Your township, account details, bill copy and trustee requirements. |
| City Utilities Relief Fund | Eligible customers who need help paying their bill, up to $150 a year. | Township denial, account in applicant name, residence match and no other outstanding City Utilities bills. |
| LIHWAP | Low-income water/wastewater households if funding/program availability applies. | Check current official status before relying on this program because funding-based programs can end. |
Fort Wayne City Utilities Map
Use the map for navigation only. For account-specific help, use MyWater, the payment portal or Customer Support.
Map is a general navigation helper for Citizens Square / City Utilities Customer Support. Always confirm hours and service availability on the official website before visiting.
Fort Wayne City Utilities FAQs
How do I pay my Fort Wayne City Utilities bill online?
Use the official Pay My Bill or payment portal link from Fort Wayne City Utilities. First-time online portal users may need to register with their customer and account number before paying.
Where is the Fort Wayne City Utilities MyWater login?
The MyWater sign up and login link is available from the official Fort Wayne City Utilities website. Use it for account and utility information where available.
What is the Fort Wayne City Utilities customer support phone number?
Call Fort Wayne City Utilities Customer Support at 260-427-1234. Phone support is listed Monday through Friday from 7:30 AM to 5:30 PM.
Can I pay Fort Wayne City Utilities by phone?
Yes. Fort Wayne City Utilities says customers can pay by phone using an electronic check or credit or debit card by calling Customer Support at 260-427-1234.
Where can I pay Fort Wayne City Utilities in person?
Customers can pay at City Utilities kiosks at Citizens Square, 200 East Berry Street. The outside kiosk is available 24/7, and kiosk payments post immediately.
Can I pay Fort Wayne City Utilities at Walmart?
Yes. Fort Wayne City Utilities says customers can make cash-only payments at Fort Wayne Walmart stores with a bill or 15-digit account number. Walmart charges a $2.00 convenience fee and payments post immediately.
Where do I mail Fort Wayne City Utilities payment?
Mail payment to Fort Wayne City Utilities, PO Box 12669, Fort Wayne, IN 46864-2669. Include the 15-digit customer and account number and allow up to 10 days for mailed payment processing.
Why is my Fort Wayne City Utilities bill higher than usual?
A higher bill may come from watering the lawn, filling a pool, more people in the home, guests, leaks, plumbing issues or a meter reading issue. Compare your meter reading and check for leaks before calling Customer Support.
Who do I call if I have no water in Fort Wayne?
First check the main water valve, frozen pipes and whether neighbors have water. If those do not explain the issue, call Fort Wayne City Utilities Customer Support at 260-427-1234.
Who do I call for a sewer backup in Fort Wayne?
Fort Wayne City Utilities says sewer backup problems may be reported by calling the Fort Wayne Citizen Services Center at 311. For after-hours calls, listen to the prompts for routing.
Official Source Note
This independent guide summarizes official Fort Wayne City Utilities pages and documents to help customers choose the right action faster. It cannot take payments, access MyWater, start service, approve assistance, adjust bills, inspect leaks or report sewer backups for you.
| Official source | Used for |
|---|---|
| Fort Wayne City Utilities Official Website | MyWater, Pay My Bill, Request New Service, Move My Service, drinking water, stormwater, sewer and utility support links. |
| Ways to Pay Your Bill | Online payment, phone payment, kiosks, mail payment, bank payment, Walmart cash payment and authorized-location warnings. |
| Customer Support | Phone number, hours, languages, balance help, no-water checklist, sewer backup, high bill FAQ and customer responsibility guidance. |
| Customer Assistance Programs | Late Fee Exemption, Township Assistance, City Utilities Relief Fund and LIHWAP information. |
| High Utility Bill Investigation Checklist | Meter reading comparison, leak checks, toilet dye test, water softener checks, pool/hot tub, guests and high-usage troubleshooting. |
Last checked: July 5, 2026. Official page layouts, program rules, phone routing, payment processors, fees and assistance availability can change. Always follow the latest instructions shown on the official Fort Wayne City Utilities website after clicking.