Alexandria Utilities: Pay Bill, Login & Phone 2026
Alexandria Utility System • Alexandria, Louisiana
If you need to pay an Alexandria Utility System bill, sign in to your online account, start service, transfer an account or report an outage, make sure you are using the City of Alexandria, Louisiana system. Alexandria operates its own electric, natural gas, water, wastewater and sanitation services.
One detail matters in 2026: Alexandria announced a new AUS Online portal for late 2025, but the AUS Online website currently says implementation was postponed and still directs customers to the existing SchedulePayment portal. The steps below reflect that current status rather than assuming the announced migration was completed.
Alexandria Utilities Quick Answers
As of this review, AUSOnline.com says the new system rollout is postponed and directs customers to SchedulePayment for login and one-time payments.
The City says new utility applications are accepted in person at 625 Murray Street after you complete and print the appropriate form.
Alexandria, Virginia is different: its city government states that it does not operate public utilities. The AUS account and phone numbers on this page are for Louisiana.
How to Pay an Alexandria Utility Bill Online
The City’s existing online system supports enrolled accounts and guest one-time payments. It accepts card payments and electronic bank draft/ACH. The current portal terms say the City itself does not charge an online bill-pay fee, although your bank or card issuer may impose its own charges.
Sign in with your username and password to view and pay through the existing City utility system.
Enter the utility account number and the first five digits of the billing ZIP code printed on the statement.
The City describes scheduled one-time and auto-draft payments as available through its online billing service.
AUS Online currently lists these as alternate payment routes when customers do not use the web portal.
After opening the utility portal
- If you already enrolled, enter your username and password under the enrolled-customer area.
- If this is your first registration, keep the utility account number and billing ZIP code from a recent bill ready.
- Use Make a One-Time Payment when you only need to pay and do not want to enroll.
- Confirm the account and payment amount before submitting card or ACH information.
- Save the payment confirmation until the transaction appears correctly on the account.
One-Time Payment Without Login
The guest-payment screen asks for two key items: the billing account number and the first five digits of the billing ZIP code as printed on the utility statement.
Alexandria One-Time Utility PaymentAfter opening the one-time payment page
- Enter the billing account number from the City utility bill.
- Enter the first five digits of the billing ZIP code shown on the statement.
- Review and accept the portal’s terms before continuing.
- Choose the available payment method and verify the payment amount.
- Keep the confirmation because the portal’s terms say posting can take up to two business days.
Alexandria Utilities Login: What Happened to AUS Online?
Alexandria announced that a new web-based service called AUS Online would replace the existing utility portal in December 2025. The City’s announcement said existing online customers would need to register again after the migration.
The important 2026 update is that AUSOnline.com itself currently displays a notice saying implementation was postponed to integrate additional functionality. It tells customers to keep using the existing online portal in the meantime.
After opening AUSOnline.com
- Read the current system-status notice before trying to create a new AUS Online profile.
- If the postponement notice is still displayed, use the existing Online Utility Portal link supplied on the page.
- For enrollment, keep your Alexandria utility account number and billing ZIP code ready.
- Create a username and password and provide an email address when the active portal requests them.
- If the portal status has changed since this article was reviewed, follow the newer City instructions rather than an older saved bookmark.
Alexandria Utilities Phone Numbers
Alexandria operates several utilities, so billing questions and service emergencies have different numbers.
General account help, online billing assistance, Billing and Collections questions and portal problems.
The City’s utility landing page separately publishes this number for questions about new services and billing.
Use for power outages, downed power lines and related electric-distribution emergencies.
City-listed Water Department emergency contact.
City-listed number for gas emergencies and suspected gas leaks.
Wastewater treatment and collection concerns.
Garbage and sanitation-service questions.
Non-emergency City service requests and general service-request routing.
Start Alexandria Utility Service
New residential service is not completed entirely online. Alexandria says applicants must apply through the Utility Customer Service Department at 625 Murray Street, and applications are accepted in person.
What to Bring
- Completed and printed residential application
- Proof of ownership or current lease/rental agreement
- Photo identification when available
- Required utility security deposit
- Payment arrangement for any qualifying prior balance
- Service-address and household information requested on the form
The City prefers a photo ID such as a driver’s license, state identification card, military ID or passport. If no photo ID is available, Alexandria lists two alternate IDs as the substitute; examples include a signed Social Security card, birth certificate, college ID and voter registration card.
After opening the residential application
- Complete every applicable field; the form tells applicants to enter N/A when a field does not apply.
- Print the completed form rather than emailing it.
- Gather your ID plus lease and/or ownership documentation.
- Check the deposit amount for each service you need.
- Take the printed application and documents to 625 Murray Street before the new-connection deadline.
Alexandria Residential Utility Deposits
Alexandria publishes fixed residential security deposits by service type. These are separate from property-specific meter, tap or installation fees.
Published residential electric-service security deposit.
Published residential gas-service security deposit.
Applies when both water and wastewater services are established.
Published residential water-only security deposit.
Published residential wastewater-only security deposit.
The City’s policy says applicants with previously unpaid utility debt must arrange payment of that debt and the standard deposit before new service.
After opening the security-deposit page
- Find the residential-service section rather than the commercial or construction deposit rules.
- Identify each utility being opened at the property.
- Review whether any previous Alexandria utility balance must be resolved.
- If a deposit-waiver provision may apply, read the documentation requirements before visiting Customer Service.
- Confirm the amount with Customer Service when the property has unusual or multiple service arrangements.
Transfer or Stop Alexandria Utility Service
Moving from one Alexandria address to another uses a separate transfer form. Closing an account uses the City’s Final form. Both forms direct customers to print the document and take it to the Utility Customer Service Office rather than email sensitive information.
The form asks for the old address, disconnect date, new address, connection date, landlord information when applicable and bank-draft status.
The form asks for the account address, disconnect date, forwarding address, contact information and bank-draft status.
After opening the transfer form
- Enter the information associated with the current utility account.
- Add the old address and requested disconnect date.
- Add the new service address and requested connection date.
- Print and sign the form.
- Take it with your ID and lease and/or ownership documents to 625 Murray Street.
After opening the account-closing form
- Enter the account-holder and current service-address information.
- Provide the requested disconnect date.
- Add a forwarding address for final correspondence or a possible refund.
- Print and sign the form.
- Take the form and required identification/property documents to Utility Customer Service.
Alexandria’s deposit policy says a security deposit and accrued interest are first applied to remaining utility charges when service ends. Any remaining surplus may also be applied to another outstanding obligation owed to the City before a refund is issued.
Alexandria Power Outage and Utility Emergency Numbers
Because Alexandria operates several municipal utility systems, report an emergency to the department responsible for the affected service.
Use for loss of City electric service, downed power lines and electric-distribution emergencies.
Useful for non-emergency City-service requests that can be submitted and tracked online.
After opening Alex Connects
- Use the knowledge-base search if you only need information.
- Choose Create Service Request for an appropriate non-emergency City problem.
- Select the closest service category and provide the exact location.
- Submit the request and use the status option when you need to follow up.
- For an active electric, gas, water or wastewater emergency, use the department phone number instead of waiting on an online request.
Alexandria Utility Rates: Read the City’s Posted Schedule Carefully
Alexandria’s utility page currently links a rate report covering electric, water, gas, wastewater and sanitation. The report itself says those schedules were established under a 2015 ordinance, with the last planned increase taking effect in March 2018.
That matters in 2026 because Alexandria also completed newer CURE utility rate studies in 2025 containing draft proposed rate reforms. A draft study is not the same thing as a verified adopted customer rate. For that reason, the figures below are best treated as the City’s currently posted historical/base rate schedule, not a promise of the exact total appearing on a 2026 bill.
Posted single-phase base charge: $5.00.
Posted energy tiers begin at $0.0430 per kWh for the first 125 kWh, with lower base energy rates at higher usage tiers. Fuel/energy and infrastructure adjustments can also affect the bill.
Posted base charge for a 1-inch or smaller meter: $4.79.
The posted commodity schedule lists $1.70 per Ccf for the first 2,000 cubic feet and $1.82 per Ccf for the next 6,000 cubic feet, plus the applicable infrastructure assessment.
Posted base charge for a 1-inch or smaller meter: $6.62.
The posted wastewater commodity charge is $2.18 per Ccf, with an additional infrastructure renewal assessment listed separately.
The posted rate report lists $21.00 monthly for regular residential sanitation and $10.50 for qualifying customers age 65 or older or with disabilities.
After opening the rate schedule
- Choose the service section you need: electric, water, gas, wastewater or sanitation.
- Determine whether the service address is inside or outside Alexandria city limits.
- For water and wastewater, identify the meter size shown on the account.
- Separate fixed customer charges from usage charges and adjustment charges.
- For a current 2026 estimate, compare the PDF with the charges on your latest bill or confirm them with Customer Service.
If the Alexandria Utility Bill Is Past Due or Looks Wrong
If you cannot pay the full balance, contact Utility Customer Service before assuming an older assistance page still applies. Alexandria staff handle account research and payment arrangements, but eligibility and terms depend on the account.
The existing online-payment terms allow up to two business days. Keep the confirmation number and contact Customer Service if the account still does not update.
The portal terms direct customers to Utility Customer Service for erroneous payments and to their financial institution when a transaction dispute remains unresolved.
Do not rely on old Project RESTOR application pages as if they were a current 2026 enrollment program. Ask Customer Service which arrangement or assistance options are currently available.
Free Garbage Bags for Some Utility Customers
Alexandria’s current utility page links an application allowing utility customers who are 65 or older or have a qualifying disability to apply for coupons for free garbage bags. The City’s sanitation page also directs eligible customers to bring the form and proof of age and/or disability to Utility Customer Service at 625 Murray Street.
Alexandria Utility Customer Service Office
Lobby: Monday-Friday, 8:00 a.m.-4:15 p.m.
Drive-thru: Monday-Friday, 8:00 a.m.-4:00 p.m.
Use for Utility Customer Service, Billing and Collections, portal assistance and account questions.
For a new connection, remember that the published request deadline is 4:00 p.m.
Related Municipal Utility Guides
Alexandria is a city-run, multi-service utility system. These four previously published guides cover similar municipal accounts where electricity, water, wastewater or other city services are handled through a local utility system.
Alexandria Utilities FAQs
1. What is the City of Alexandria Utility Customer Service phone number?
For Alexandria, Louisiana, Utility Customer Service and Billing and Collections use 318-441-6310. The City’s utility landing page also lists 318-441-6311 specifically for new-service and billing questions.
2. What is the correct Alexandria Utilities login in 2026?
AUSOnline.com currently says the new AUS Online implementation was postponed and directs customers to the existing SchedulePayment portal. Check AUSOnline.com first for status, then use the existing portal link provided there while the postponement notice remains active.
3. Can I pay an Alexandria utility bill online without enrolling?
Yes. The existing City portal offers one-time payment without enrollment. You need the billing account number and the first five digits of the billing ZIP code printed on the utility statement.
4. Does Alexandria charge a fee for online utility payments?
The current SchedulePayment terms state that the City of Alexandria does not charge a fee for its online utility bill-pay service. Your financial institution may still charge transaction, overdraft or other fees under its own terms.
5. How long can an Alexandria online utility payment take to post?
The existing portal terms say online utility payments can take up to two business days to be credited. Customers close to a delinquency or disconnection deadline should not assume an online payment will appear immediately.
6. Can I start Alexandria utility service completely online?
No. Alexandria currently says new utility applications are accepted in person at 625 Murray Street. Complete and print the residential form, then take it with identification, lease and/or ownership documents and the required deposit.
7. How much are Alexandria residential utility deposits?
The City’s published residential deposits are $140 for electric, $50 for gas, $60 for combined water/wastewater, $30 for water only and $30 for wastewater only. Property-specific installation fees are separate.
8. What is the Alexandria power-outage number?
Report a City of Alexandria electric outage or downed power line at 318-473-1301. Water emergencies use 318-473-1264, gas emergencies use 318-441-6026 and wastewater issues use 318-441-6240.
9. How do I transfer Alexandria utilities to another address?
Use the City’s Utility Transfer form. Complete and print it, then take it with your ID and lease and/or ownership documents to Utility Customer Service at 625 Murray Street. The form asks for both the old and new addresses and the requested disconnect/connect dates.
10. Are the rate figures on Alexandria’s posted utility PDF definitely the final 2026 rates?
Do not assume that. The rate PDF currently linked by the City says its schedules were set under a 2015 ordinance with the last planned increase in 2018, while 2025 CURE studies contain draft proposed reforms. Use your current bill or Utility Customer Service when you need the exact 2026 charge.
Official Source and Accuracy Note
This independent article covers Alexandria Utility System in Alexandria, Louisiana. It should not be confused with Alexandria, Virginia, where the City government does not itself operate the primary public utilities.
Current details were checked against the City of Alexandria Utility Department, Utility Services and Security Deposits pages, AUS Online status page, active SchedulePayment portal, residential/transfer/final forms, official utility-rate schedule, City directory and Alex Connects.
The online-system transition is especially time-sensitive. AUS Online was announced for December 2025, but its current status page still says implementation has been postponed. Check that official status page before relying on an older bookmarked login.
Editorial verification date: September 12, 2026.