City of Tallahassee Utilities: Pay Bill, Login, Quick Payment, Phone Number, Outage and Pickup Schedule
Need to pay a City of Tallahassee Utilities bill, log in, reconnect service, report an electric outage, start or stop utilities, or check garbage and recycling pickup? Start with the correct official route below.
This guide is built for quick task completion. It keeps bill payment, outage, reconnection, water, gas and waste management actions separate so you do not waste time on the wrong page.
What Do You Need Right Now?
Choose your situation first. This is the fastest way to reach the right official page.
Official City of Tallahassee Utilities Links
Use these official links based on your task. Do not use random payment pages or unofficial phone numbers for utility account actions.
City of Tallahassee Utilities Phone Number, Office and Hours
Pay City of Tallahassee Utilities Bill
Choose payment based on urgency. If your service is at risk or already disconnected, use a faster route and save the confirmation number.
| Payment route | Best for | What to do next |
|---|---|---|
| Account login | Reviewing account, balance, bill and service details before paying. | Sign in, confirm account details, pay and save confirmation. |
| Quick Payment | Fast payment without navigating the full account dashboard. | Enter only required details on the official page and save receipt. |
| More payment types | Checking available online, phone, mail or in-person payment choices. | Choose the method that posts fast enough for your due date. |
| Mail payment | Non-urgent payment by mail. | Send utility payments to City of Tallahassee, Revenue Division A-4, 300 S. Adams St., Tallahassee, FL 32301. |
- Check your account first.
Confirm account number, service address, current amount due, past-due amount and due date. - Choose a payment route.
Use account login for full review. Use Quick Payment when you need a faster route. - Save proof.
Keep payment confirmation, screenshot or receipt until your utility account updates.
Quick Payment: When to Use It
Quick Payment is useful when you need to pay without opening the full account dashboard. Before submitting, review the amount, account details, payment method and any fee or confirmation message shown on the official page.
Reconnect City of Tallahassee Utilities After Disconnection
If utilities are disconnected, the normal payment path may not be enough. Follow the reconnect instructions carefully.
- Pay the bill and reconnection fees.
In person, go to Customer Account Services at 435 N. Macomb St. during business hours. - Call if using phone reconnection.
Call 850-891-4968 and use the interactive phone system for reconnection requests. - For electronic payments, call with confirmation.
If you pay online or through DigiTally before 10 p.m., call 850-891-4968 and provide the payment confirmation number. - Understand after-hour fees.
After-hour fees may apply after 8 p.m. Monday–Friday, all day on Saturdays, Sundays and observed City holidays.
| Service | Disconnection fee for nonpayment | Additional after-hour fee |
|---|---|---|
| Electric | $28.50 | $30.00 |
| Water | $28.50 | $30.00 |
| Gas | $28.50 | $30.00 |
Start, Stop or Transfer Tallahassee Utility Service
Use this section when moving in, moving out or transferring service to another Tallahassee address.
- Same-day requests must be received by 3 p.m. Monday–Friday, excluding observed holidays.
- Residential customers can start utility services online.
- Stop or transfer service by logging into your account and clicking “Start, Stop, or Transfer Utilities.”
- Residential stop or transfer requests can also be handled by phone at 850-891-4968.
- Start service cannot be done over the phone.
Deposits, Connection Fees and Waiver Clues
New residential utility customers may be able to pay deposits over the first three monthly bills. A letter from a previous or current utility company showing at least one year of good payment history may eliminate a deposit requirement.
| Service setup | Deposit | Service charge | Total listed |
|---|---|---|---|
| Electric only | $160.00 | $18.50 | $178.50 |
| Water only | $50.00 | $18.50 | $68.50 |
| Natural gas only | $60.00 | $18.50 | $78.50 |
| Electric, water, sewer and natural gas | $270.00 | $55.50 | $325.50 |
Report a City of Tallahassee Electric Outage
Electric outage is not a normal billing issue. Use the outage page, DigiTally app, web browser outage route or call the utility number.
Storm Damage: What the City Repairs vs What You Repair
After storms, the big confusion is who must fix damaged equipment before power can be restored.
| Damage area | Who usually handles it | What to do |
|---|---|---|
| Weatherhead, mast, meter box or equipment attached to house | Homeowner / licensed electrician | Hire a licensed electrician. Do not attempt repairs yourself. |
| Service wire, service line or meter owned by utility | City of Tallahassee Utilities | Report outage or damage and wait for utility response. |
| Repair requiring inspection | Electrician + Growth Management | After repairs and inspection, contact Growth Management at 850-891-1800 for restoration coordination. |
Waste Management Pickup Schedule by Address
Use the official lookup tool instead of guessing pickup day. It shows service details based on your address.
- Open the pickup lookup.
Go to Waste Management Pickup Schedule. - Enter your service address.
Valid addresses with waste management services should appear as you type. - Select the matching address.
After selecting it, garbage, recycling, bulky items and yard waste information appears. - New account?
New accounts may take up to five days to appear. Call 850-891-4968 if you need help.
Payment Assistance and Bill Help
If you cannot pay your full utility bill, check assistance options early. Do not wait until disconnection day.
| Assistance route | Use for | Where to start |
|---|---|---|
| DEAP | Emergency assistance listed by the City. | Products & Services page |
| LIHEAP / Home Energy Assistance | Energy bill assistance for eligible households. | Products & Services page |
| Payment assistance for seniors | Senior-focused payment help resources. | Products & Services page |
| Project Share / Salvation Army | Community payment support options listed by the City. | Products & Services page |
City of Tallahassee Utilities Office Map
Use this office for in-person utility customer service. Confirm current hours or schedule an appointment before visiting.
| Office | Address | Phone |
|---|---|---|
| Frenchtown Renaissance Center | 435 N. Macomb St., Tallahassee, FL 32301 | 850-891-4968 |
City of Tallahassee Utilities FAQs
How do I pay my City of Tallahassee Utilities bill online?
Open the official City of Tallahassee Utilities account portal, sign in, review your account balance and service address, then submit payment and save the confirmation number.
Can I make a City of Tallahassee Utilities Quick Payment without logging in?
Yes. The official utilities page links to Make a Quick Payment. Use it when you need a faster payment route or do not want to sign in, and review any payment confirmation or fee shown before submitting.
What is the City of Tallahassee Utilities phone number?
Call City of Tallahassee Utilities at 850-891-4968. The number is used for utility account help and 24/7 utility-related emergencies such as outages, repairs, downed power lines and faulty water, sewer or gas lines.
Where is the City of Tallahassee Utilities office?
The listed utility office is at the Frenchtown Renaissance Center, 435 N. Macomb St., Tallahassee, FL 32301.
How do I start, stop or transfer City of Tallahassee utilities?
Residential customers can start utility services online. To stop or transfer service, log in to the account portal and choose Start, Stop, or Transfer Utilities. Same-day requests must be received by 3 p.m. Monday through Friday, excluding observed holidays.
How do I reconnect City of Tallahassee utilities after disconnection?
You can go in person to Customer Account Services, call 850-891-4968, or pay online or through the DigiTally app before 10 p.m. After electronic payment, call 850-891-4968 with the confirmation number so the dispatcher can verify the payment and start the reconnect process.
How do I report a City of Tallahassee electric outage?
Use the official Report an Electric Outage page, the DigiTally app, Talgov.com/Outage, or call 850-891-4968 for outage help.
Who is responsible for damaged electric equipment after a storm?
Homeowners are responsible for customer-owned equipment attached to the house, such as the weatherhead and meter box. City of Tallahassee Utilities is responsible for the service wire to the home, service lines and meters.
How do I check my Tallahassee waste management pickup schedule?
Use the official Waste Management Pickup Schedule lookup page. Enter your service address and select the matching address from the drop-down list to view garbage, recycling, bulky items and yard waste information.
Where can I find City of Tallahassee utility payment assistance?
The City of Tallahassee Utilities products and services page lists financial assistance resources such as DEAP, LIHEAP, payment assistance for seniors, Project Share, Salvation Army assistance and weatherization support.
Official Source Note
This independent guide summarizes official City of Tallahassee Utilities and Talgov.com pages to help users reach the correct task faster. It cannot take payments, access accounts, restore service, approve assistance, submit outage reports or change utility service for you.
| Official source | Used for |
|---|---|
| City of Tallahassee Utilities | Main utilities page, account login, bill pay, Quick Payment, outage link, utility quick links and contact details. |
| Start, Stop or Transfer Utilities | Move-in, move-out, transfer, same-day deadline, phone/in-person/mail/fax instructions. |
| Reconnect Utility Services | Reconnect by phone, in person, online/DigiTally payment, confirmation number and after-hour fees. |
| Contact Utilities | Phone number, emergency routing, office address, mail payment address and contact routes. |
| Hours of Operation | 24/7 emergency phone help, general phone hours and in-person/live chat hours. |
| Deposits and Connection Fees | Residential deposits, connection fees, deposit waiver clues and reconnection fee table. |
| Power Restoration | Outage reporting, storm damage responsibility and customer-owned equipment guidance. |
| Waste Management Pickup Schedule | Address-based garbage, recycling, bulky item and yard waste schedule lookup. |
Last checked: June 29, 2026. Official portal layouts, phone routing, fees, reconnection rules, payment options and assistance programs can change. Always follow the latest instructions shown on official Talgov.com pages after clicking.