Frisco Utilities: Pay Bill, Login & Phone 2026
City of Frisco, Texas • Water, sewer, trash, recycling & stormwater billing
If you searched for City of Frisco utilities, the City utility account mainly covers water, sewer, residential trash, recycling and stormwater charges. You can pay online with Quick Pay, sign in to manage the account, pay by phone, start service or visit Utility Billing at Frisco City Hall.
One local distinction matters immediately: the City of Frisco does not handle normal residential electricity or natural-gas billing through this utility account. Those services use separate providers.
City of Frisco Utilities Quick Answers
The City’s no-login payment screen currently asks for the account number, including dashes, and the amount of the last payment.
The registered portal is better for viewing account details and managing single or multiple City utility accounts.
Frisco’s City utility account covers municipal services such as water and sewer. Electricity and natural gas are handled separately.
Frisco Utilities Quick Pay: Pay Without Signing In
The City of Frisco payment portal has a Quick Pay option for customers who only need to make a utility payment. The current screen says no login is necessary.
Before opening Quick Pay, have the utility account number exactly as shown on the bill and the amount of your previous payment. The current portal specifically tells users to include all dashes in the account number.
Official City of Frisco Utility Quick PayAfter opening Frisco Quick Pay
- Confirm the page identifies City of Frisco, Texas – Utility Billing.
- Enter the account number exactly as printed on the bill, including dashes.
- Enter the last payment amount requested by the portal.
- Select Find bill and verify that the account shown is the one you intend to pay.
- Enter the payment amount and payment method.
- Review the full transaction total, including any processing charges shown by the portal.
- Submit the payment once and save the receipt or confirmation.
- If you cannot provide the requested last-payment amount or the bill cannot be found, call Utility Billing at 972-292-5575 instead of guessing.
City of Frisco Utilities Login and Account Registration
Use the registered Utility Billing portal when you need more than a one-time payment. The current system supports sign-in or registration and is designed for customers managing single or multiple utility accounts.
Official Frisco Utility Billing PortalAfter opening the Utility Billing portal
- Select the sign-in or registration option shown by the City payment portal.
- If you already have an account, use your existing username and password.
- If registering, use the utility-account details requested by the portal.
- After signing in, verify the service address before paying or changing account settings.
- Review bill and payment details before saving a payment method.
- If the portal rejects valid information, contact Utility Billing at 972-292-5575.
MyCivic Utilities Mobile App
Frisco also supports the MyCivic Utilities mobile app. The City’s current app guide says customers can view account details and PDF bills, pay with saved payment methods, review usage and check transaction history. Mobile biometric login features may also be available on supported devices.
Frisco Utility Payment Methods
The City offers several payment routes. Choose based on urgency: mail and drop-box payments are useful for routine bills, while the online portal or automated phone system gives a more immediate electronic payment route.
Requires the account number with dashes and the last payment amount currently requested by the portal.
Useful for full account management and customers with multiple utility accounts.
Frisco’s official Payment Methods page lists this number for Interactive Voice Response utility payments.
The City currently lists a $1.25 per-transaction fee, charged in a separate transaction.
Use for non-urgent payments when there is enough time for delivery and processing.
6101 Frisco Square Blvd., first floor, Monday-Friday from 8:00 a.m. to 5:00 p.m.
Frisco provides an Automatic Draft Application through its official Utility Billing forms page.
The 24-hour drop box at 6101 Frisco Square Blvd. is collected every weekday morning before 7:30 a.m. Do not put cash in the box.
After opening the payment-method page
- Compare portal, IVR, text, mail, bank draft and in-person options.
- For phone payment, use the IVR number published by the City.
- If considering Pay by Text, review the current enrollment procedure and transaction fee.
- If paying by mail or drop box, allow enough time before the due date.
- Keep a receipt or payment confirmation until your account reflects the payment.
Start, Transfer or Disconnect Frisco Utility Service
Frisco’s Utility Billing division does not accept requests to connect, disconnect or transfer service over the phone. The City requires these requests to be submitted in writing on the appropriate form.
Starting Residential Service
Frisco currently charges a $150 residential utility deposit.
This fee is non-refundable and is charged in addition to the residential deposit.
Frisco currently lists an additional charge when same-business-day connection is required.
- Prepare a valid picture ID such as a driver’s license.
- Out-of-state driver’s licenses are accepted.
- For online application, prepare an image of the driver’s license for upload.
- Choose the requested service-start date carefully.
- Plan for the $150 deposit and $25 administrative fee.
- Allow up to five business days for trash and recycling cart delivery.
After opening the new-service page
- Choose the in-person option or the online residential/commercial application.
- For residential online service, prepare a valid photo ID image for upload.
- Review the current deposit, administrative and same-day connection fees.
- Submit the requested service date and required account-holder information.
- Save the application confirmation.
- Plan to be present for the first connection attempt as required by the City’s current FAQ.
- Allow the published five-business-day window for trash and recycling cart delivery.
Transferring Service to Another Frisco Address
Frisco’s current transfer procedure applies when you are moving from one Frisco address to another Frisco address. The published transfer charges are a $20 transfer fee plus a $25 non-refundable administrative fee.
Official Frisco Utility Billing FormsAfter opening the Utility Billing forms page
- Choose Application to Transfer or Disconnect Service for a move or account closure.
- Use the residential new-service application instead if you are establishing a new account rather than transferring one.
- Complete the requested current and new service-address information.
- Review the effective date carefully so service is not ended before your move is complete.
- Submit the form and keep a copy or confirmation for your records.
City of Frisco Utility Rates for 2026
New Frisco water, sewer and solid-waste rates took effect January 1, 2026. The City Council adopted the changes in Ordinance No. 2025-09-48. Stormwater rates changed separately on February 1, 2026.
2026 Residential Water Rates
| Monthly water use | 2026 rate |
|---|---|
| First 2,000 gallons | $26.02 minimum bill |
| 2,001-15,000 gallons | $5.76 per 1,000 gallons |
| 15,001-25,000 gallons | $6.70 per 1,000 gallons |
| 25,001-40,000 gallons | $7.17 per 1,000 gallons |
| 40,001-80,000 gallons | $8.29 per 1,000 gallons |
| 80,001 gallons and above | $9.96 per 1,000 gallons |
Using the City’s 2026 water schedule, the water portion alone would be:
This is only the water-service example. Sewer, solid waste, stormwater, taxes and any other applicable charges are separate.
2026 Sewer, Trash and Stormwater Charges
Includes up to 2,000 gallons of the applicable sewer-billing consumption. Usage above that level is $8.07 per 1,000 gallons.
Includes one trash cart and one recycling cart. The City also lists an applicable 8.25% sales-tax rate for trash carts.
The official rate page lists this amount as the senior-citizen rate. Contact the City if you need to confirm eligibility requirements.
Stormwater Fee Effective February 1, 2026
| Lot size | Monthly fee |
|---|---|
| Less than 5,000 sq. ft. | $4.36 |
| 5,000-20,000 sq. ft. | $7.26 |
| More than 20,000 sq. ft. | $14.01 |
After opening the service-rates page
- Find Residential Water Rates for the current water tiers.
- Review Residential Sewer Rates separately because sewer is calculated differently from water.
- Check Residential Solid Waste Rates for the base cart charge and additional-cart costs.
- Use your actual billed consumption rather than estimating from the dollar total alone.
- If the bill does not match the published rate structure, call Utility Billing at 972-292-5575 with the statement in front of you.
After opening the stormwater-fee page
- Confirm the current effective date.
- For a single-family home, match the lot size to the three residential tiers.
- For a non-residential property, review the separate impervious-surface calculation.
- If you believe the stormwater classification is incorrect, review the appeal information provided by the City.
Why Frisco Sewer Charges Do Not Match Monthly Water Use
Frisco does not meter residential sewer flow directly. For established single-family accounts, the City calculates the sewer basis using winter water consumption.
The current rule uses billed consumption from December, January, February and March, removes the month with the highest consumption, then averages the remaining three months. That winter average is used to determine the residential sewer charge.
For a new single-family account that does not yet have a winter average, the City’s 2026 ordinance says sewer is based on actual water use, but the applicable residential sewer usage is capped at 6,000 gallons until an average is established.
High Water Bill? Frisco’s Partial Leak Credit Has Strict Timing Rules
Frisco offers a partial credit for eligible billed water consumption after a customer-side leak is repaired. It is not an automatic refund of the entire high bill.
- The repair must occur within 90 days after the leak is detected.
- The credit request must be submitted within 90 days after the repair.
- A repair invoice or receipt for repair parts is required.
- The credit is available once in each 12-consecutive-month period.
- Only the two highest billed consumption periods affected by the leak are evaluated.
- Continue normal monthly payments while the request is being reviewed.
The City says leak-credit requests are not considered until repairs are complete and the meter has been read, which usually means after the next billing cycle. Published processing time is approximately 4 to 6 weeks.
After opening the leak-credit page
- Confirm the leak and complete the repair first.
- Check that the repair and request fall within the City’s 90-day timing rules.
- Keep the plumber’s invoice or receipt for parts if you made the repair yourself.
- Complete the official Partial Leak Credit Request Form.
- Attach the required repair documentation.
- Continue paying regular bills while the City evaluates the request.
- Allow the City’s published 4-to-6-week processing period.
- Check a future billing statement for any approved credit.
Frisco Water, Sewer, Trash and Electric Service: Call the Right Provider
Use City of Frisco Utility Billing for water, sewer, trash, recycling, stormwater billing and account questions.
Use Public Works for urgent water or sewer issues outside normal Utility Billing hours.
Frisco asks customers to report a missed collection as soon as possible because a later report makes a return trip less likely.
The City utility account does not replace your electric or gas provider. Use the company shown on the separate electric or gas account.
Does the City of Frisco Provide Electricity?
Not through City Utility Billing. Frisco’s official New Resident Guide says the City provides water, sewer, sanitation and recycling. It separately directs residents to electric and natural-gas providers such as CoServ, the Texas Power to Choose system, Oncor outage resources and Atmos Gas where applicable.
That distinction matters during an outage. Calling City of Frisco Utility Billing about an electric outage may send you to the wrong agency. Check your electric bill to identify the correct provider or delivery utility first.
Official Frisco New Resident Utility GuideAfter opening the New Resident Guide
- Find the Utilities section.
- Use the City information for water, sewer, sanitation and recycling.
- Review the separate electricity and gas provider information for those services.
- Match the provider to the company named on your service agreement or bill before reporting an outage.
City of Frisco Utility Billing Office, Mailing Address and Drop Box
Frisco, TX 75034
Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Utility Billing: 972-292-5575
Fax: 972-292-5585
Frisco, TX 75034
Use the mailing route for routine payments when there is enough processing time before the due date.
Related Utility Billing Guides
Utility structures vary considerably across Texas. These existing guides are useful if you manage another municipal account or want to understand why Frisco separates some services that other cities combine.
Frisco Utilities FAQs
1. Can I pay a City of Frisco utility bill online without logging in?
Yes. The City of Frisco Utility Billing portal offers Quick Pay without normal account login. The current Quick Pay screen asks for the account number, including dashes, and the amount of the last payment before it finds the bill.
2. What are the City of Frisco Utility Billing and automated payment phone numbers?
Utility Billing Customer Service is 972-292-5575. Frisco’s official Payment Methods page lists 855-427-9525 for its Interactive Voice Response payment system.
3. Does the City of Frisco utility account include electricity and natural gas?
No. Frisco’s City utility services cover water, sewer, sanitation and recycling, with stormwater fees also billed through Utility Billing. Electricity and natural gas are handled by separate providers, so use the provider shown on your electric or gas account for those services.
4. How much does it cost to start residential Frisco utility service?
The City currently lists a $150 residential deposit plus a $25 non-refundable administrative fee. A same-business-day connection request carries an additional $25 charge. Other account-specific charges may apply.
5. What does Frisco charge to transfer utility service to another Frisco address?
Frisco currently lists a $20 transfer fee plus a $25 non-refundable administrative fee. The City’s transfer form is specifically for moving service from one Frisco address to another Frisco address.
6. When does the City of Frisco refund a residential utility deposit?
Frisco’s current Utility Billing FAQ says the deposit is refunded after 24 consecutive bills with no late payments or returned payments.
7. How does Frisco calculate a residential sewer bill?
For an established single-family account, Frisco uses water consumption from December through March, removes the month with the highest consumption and averages the remaining three months. That winter average is used for the residential sewer calculation.
8. Can I receive a credit after repairing a water leak in Frisco?
Possibly. Frisco offers an eligible partial leak credit once per 12 consecutive months. The repair and request must meet the City’s 90-day timing rules, repair documentation is required, and customers must continue normal monthly payments while the request is reviewed.
9. Who do I call for an after-hours Frisco water or sewer emergency?
Call Frisco Public Works at 972-292-5800 for after-hours water or sewer emergencies. Utility Billing Customer Service at 972-292-5575 handles normal billing and account questions during office hours.
10. Are there fees for City of Frisco electronic utility payments?
The City’s Municipal Online Services site states that debit-card transactions carry the same processing fees as credit-card transactions, including applicable convenience and municipal transaction fees. Frisco also lists a separate $1.25 transaction fee for Pay by Text. Review the live payment total before submitting.
Official-Source and Independence Note
city-utilities.org is an independent informational website. It is not the City of Frisco, Utility Billing or the City’s payment processor, and it cannot accept payments, see account balances, start service, issue leak credits or restore disconnected service.
Information in this guide was checked against the City of Frisco’s official Utility Billing, Payment Methods, New Service, Utility Billing Forms, Service Rates, Stormwater Utility Fee, Partial Leak Credit, New Resident Guide, Utility Billing FAQ and Municipal Online Services pages. The 2026 water and sewer rate structure was also checked against the City’s adopted utility-rate ordinance.
Portal screens, processing fees, due dates, service charges, rates and procedures can change. For an account already past due, a scheduled cutoff or an urgent service request, use the current instructions shown by the City of Frisco.
Editorial verification date: September 12, 2026.