Long Beach Utilities: Pay Bill, Login & Phone 2026
City of Long Beach Utilities • California customer guide
Need to pay a City of Long Beach utilities bill, sign in to MyUtilityPortal, start or transfer service, handle a late bill or call customer service? The current portal now puts most account tasks in one place, including Quick Pay and moving-service requests.
Long Beach’s City-serviced utility billing can involve water, natural gas, sewer and refuse-related charges. Electricity is different: the City directs electric turn-on and turn-off requests to Southern California Edison rather than the Long Beach utility billing office.
City of Long Beach Utilities Quick Answers
Long Beach launched the current MyUtilityPortal in November 2025. It replaced the older utility portal and adds login, registration, Quick Pay, service moves and payment-plan tools.
The current portal says unpaid balances are subject to a 4.5% late fee. The City’s FAQ considers a utility bill past due if it is not paid within 15 days of the date prepared.
The City lists Southern California Edison for electricity turn-on and turn-off requests at 800-684-8123. Long Beach’s utility portal is not the electric-service portal.
How to Pay a Long Beach Utility Bill
Long Beach offers several payment routes. Use the portal when you want account visibility, Quick Pay when you mainly need to make a payment, the dedicated phone line for a 24-hour card payment, or City Hall when a shutoff deadline is close.
Best when you want to review the account, pay, manage service or request a flexible payment plan.
The new portal provides Quick Pay / Pay as Guest for customers who primarily need to submit a payment.
The City’s current Payment Options page lists this as the 24-hour Visa or Mastercard credit/debit payment number.
Put the utility account number on the check or money order. Allow enough delivery time before the due date.
Lobby payments are accepted Monday-Friday, 7:30 a.m.-4:30 p.m. The City lists cash, check and supported card payment options.
Long Beach lists participating 7-Eleven, CVS, Walgreens, Dollar Tree, Food4Less and Ralphs stores. Bring the PayCode associated with your utility account.
After opening MyUtilityPortal
- Choose Sign In if you already registered an online account.
- Choose Register if this is your first time using the new portal.
- Use Quick Pay or the guest-payment route if you only need to make a payment.
- Verify the service address and amount before entering card or bank information.
- Save the confirmation until the payment appears correctly on the account.
After opening the Payment Options page
- Compare online, phone, mail, home-banking and in-person options.
- Use the account number exactly as shown on the City utility bill.
- If paying by phone, use the number currently published by the City rather than a number from an advertisement.
- If mailing payment, allow delivery time so the payment is not late.
- For a pending shutoff, follow the City’s urgent-payment guidance instead of relying on a slow payment method.
Paying a Long Beach Utility Bill With Cash
Customers who prefer cash are not limited to City Hall. The City has a PayCode system for participating retail locations. The PayCode is unique to the utility account, so use the code from your own bill or account rather than somebody else’s.
Long Beach Utilities Login: MyUtilityPortal
The current account system is MyUtilityPortal. The City launched it in November 2025 to replace an older portal that had mobile, accessibility and account-display limitations.
The current portal supports bill payment, Quick Pay, account registration, service start/stop/transfer requests, flexible payment plans and other account functions. Its login screen uses an email address and password.
Open the Official MyUtilityPortal LoginAfter opening the Long Beach login portal
- Enter the registered email and password if you already use MyUtilityPortal.
- Use Register if your account has not been set up in the current portal.
- Use Forgot your Password? rather than repeatedly trying an old password.
- If you only need to pay, consider the displayed Pay as Guest option.
- After login, check the correct service address before submitting a payment or moving request.
Long Beach Utilities Phone Numbers and Email
Billing, account access, service start/stop/transfer, payment plans and general utility-account help.
Dedicated card-payment number currently listed on the City’s official utility Payment Options page.
Use for a suspected natural-gas leak or other gas emergency. Leave the affected area before calling.
The City lists this emergency number for water and sewer problems.
The City directs electricity service requests to Southern California Edison.
Official Utility Services billing email published in the current portal contact information.
Start, Stop or Transfer Long Beach Utility Service
The new portal allows customers to start, stop or transfer utility service online. Long Beach also publishes several details that are easy to miss until the request is already underway.
Starting Service: What Long Beach Currently Requires
- The new address must be inside the City’s applicable service territory.
- A Social Security number is required for identity verification.
- Corporation or LLC accounts must call Customer Service.
- A $35 gas service-establishment fee is added to the first bill when applicable.
- A deposit may be added depending on the services activated.
- If a gas appointment is required, an adult age 18 or older must be present.
The current Start Service page says a $35 gas service-establishment fee is added to the first bill when gas service is started.
The portal says a deposit may be added based on the service or services activated. The total is shown when the application is completed.
Field appointments are scheduled Monday-Friday according to operational availability, excluding City holidays.
After opening Moving Services
- Choose Start Service, Stop Service or Transfer Service.
- For a new account, enter the service address to confirm it is within the service territory.
- Complete identity and account-holder information requested by the portal.
- Review any gas establishment fee, security deposit or appointment requirement before submitting.
- Save the request confirmation and appointment window if field access is required.
Gas Appointment vs. Water-Only Start
Long Beach says an adult does not need to be present for a water-only start request, but all faucets should be off to reduce the risk of a leak when water is activated.
If the request includes gas service and an appointment is required, someone age 18 or older must be available at the property during the appointment window.
Past-Due Long Beach Utility Bill: Late Fee and Payment Plans
Long Beach’s current FAQ says a utility bill becomes past due when it has not been paid within 15 days of the date prepared. The current MyUtilityPortal also states that unpaid balances are subject to a 4.5% late fee.
The City says customers dealing with accumulated debt or a new high utility bill can arrange repayment over time for as long as 36 months.
The current portal says active gas and water services remain uninterrupted as long as the conditions of the payment arrangement are followed.
After opening MyUtilityPortal for a late bill
- Sign in to the account so you can review the current balance.
- Look for the flexible-payment or bill-assistance option provided by the portal.
- Review the repayment period and required ongoing payments before agreeing.
- Save the arrangement confirmation.
- If a shutoff deadline is imminent, call Utility Customer Service rather than relying only on an online submission.
Long Beach Utility Bill Assistance and Discounts
The City offers different programs for different problems. A payment plan helps spread debt over time; income-based and medical programs can reduce qualifying gas-related costs or taxes.
The currently posted City application describes a 20% monthly gas-bill discount for eligible households and requires participants to reapply every two years.
Long Beach publishes Utility Users Tax exemption and refund forms for qualifying senior or disabled residents.
Eligible residential customers can receive additional natural-gas therms at the lower baseline rate when a qualifying medical condition is properly certified.
After opening the Treasury page
- Find the Utility Users Tax Information section.
- Choose the exemption or refund application that matches your situation.
- Use the current-year form rather than a saved older copy.
- Read qualification and documentation requirements before completing the form.
- Follow the submission instructions printed on the official application.
Long Beach Utility Bill Suddenly High? Check These First
Long Beach’s own billing guidance separates higher usage from higher rates. That distinction can save time before requesting a meter investigation.
Check new gas appliances, colder weather, household changes, water heating and pool/spa heater use.
Check toilets, faucets, irrigation, underground leaks, new landscaping, pools and changes in household occupancy.
If consumption is similar to last year, review current gas or water rates before assuming the meter is wrong.
The City’s FAQ says customers can submit a Bill Review request through the portal or ask Customer Service for help.
If You Think the Gas Meter Is Wrong
Long Beach says unusually high or low meter readings are automatically flagged for review. If the read has been verified, a field inspection is completed and you still believe the gas meter is inaccurate, you can request a meter test.
The City’s current FAQ states that a $35 meter-test deposit is required after the initial verification and field investigation. If the meter is within the legal 2% accuracy range or registers low, the deposit is retained. If the meter registers high by more than 2%, the City says it will refund the test deposit and adjust the prior six months of billing.
Does Long Beach Utilities Handle Electricity?
No—not through the City utility billing system described on this page. Long Beach Utilities handles City services such as water, natural gas and sewer, while the City’s own contact directory lists Southern California Edison (SCE) for electricity turn-on and turn-off.
Use MyUtilityPortal for applicable City water, gas, sewer and related utility-billing services.
For electric turn-on or turn-off, the City publishes SCE’s number as 800-684-8123.
Gas Leak, Water Emergency or Sewer Problem
Billing numbers are not the best route for an active utility emergency. Long Beach publishes dedicated gas and water/sewer emergency numbers.
For a suspected gas leak, leave the area immediately. Call the gas emergency line from a safe location or call 911 for an immediate life-safety emergency.
The City lists this number for water and sewer emergencies, including urgent service problems requiring dispatch.
After opening the gas-safety page
- Follow the City’s instruction to evacuate the affected area.
- Do not operate anything that could create a spark.
- Move to a safe location before using a phone.
- Call 562-570-2140 and describe the location and suspected leak.
- Use 911 when there is an immediate threat to life or property.
Long Beach Utility Scam Warning
Utility-payment scams often use a short deadline and a threat of immediate gas or water shutoff. Long Beach warns that its employees do not visit homes to collect overdue utility money.
The City also warns about suspicious phone and text demands. That does not conflict with the City’s legitimate automated phone-payment option: the difference is that you initiate the payment call using a verified City-published number.
Long Beach Utility Billing Office and Mailing Address
Long Beach, CA 90802
Hours: Monday-Friday, 7:30 a.m.-4:30 p.m.
Phone: 562-570-5700
Long Beach, CA 90842-0001
Put the utility account number on the check or money order.
Related City Utility Guides
Long Beach Utilities FAQs
1. What is the City of Long Beach Utilities customer service phone number?
Call Utility Customer Service at 562-570-5700 for billing, account access, service changes and payment-plan help. The published lobby hours are Monday-Friday, 7:30 a.m.-4:30 p.m.
2. Where do I log in to pay my Long Beach utility bill?
Use the City’s current MyUtilityPortal. The portal provides Sign In, Register and Pay as Guest options and also supports moving-service requests and flexible payment plans.
3. Can I pay a Long Beach utility bill without logging in?
Yes. The current MyUtilityPortal displays Quick Pay / Pay as Guest as an alternative to full account login. Verify the account and amount before submitting payment.
4. What is the Long Beach 24-hour utility payment phone number?
The City’s official Payment Options page lists 833-408-8405 for 24-hour Visa or Mastercard credit/debit payments. Utility Customer Service remains 562-570-5700 for account help.
5. When is a Long Beach utility bill past due and what is the late fee?
The City’s FAQ says a bill is past due if it is unpaid within 15 days of the date prepared. The current MyUtilityPortal states that unpaid balances are subject to a 4.5% late fee.
6. How much does it cost to start Long Beach gas service?
The current Start Service page lists a $35 gas service-establishment fee added to the first bill. A separate security deposit may also apply depending on the services activated, and the portal displays the deposit total when the application is completed.
7. Does Long Beach Utilities provide electricity?
The City’s utility billing system covers services such as water, natural gas and sewer, not electric turn-on or turn-off. The City directs electricity service requests to Southern California Edison at 800-684-8123.
8. What should I do if my Long Beach utility bill is unusually high?
Compare current water and gas usage with prior periods first. Check for leaks, appliance or household changes and rate differences. If the increase remains unexplained, Long Beach says you can request a bill review through the portal or Customer Service.
9. What are the Long Beach gas and water emergency numbers?
For a gas emergency, call 562-570-2140 from a safe location. For a water or sewer emergency, call 562-570-2390. Call 911 when there is an immediate threat to life or property.
10. Where can I pay a Long Beach utility bill in person?
Utility billing payments can be made at Long Beach City Hall, 411 W Ocean Blvd., Lobby Level, Long Beach, CA 90802. Published lobby hours are Monday-Friday, 7:30 a.m.-4:30 p.m. The City also lists participating cash-payment retailers that require the account’s PayCode.
Accuracy and Official-Source Note
This independent article is designed to help readers choose the correct Long Beach utility action without confusing an informational website with the City. It does not accept payments, access accounts, establish service, approve assistance or dispatch utility crews.
Current details were checked against the City of Long Beach MyUtilityPortal, Payment Options, Moving Services, Utility FAQ, billing contact information, bill-assistance information, Treasury utility-tax resources, utility safety pages and City contact directory.
Portal screens, late fees, payment methods, discount qualifications, deposits and office procedures can change. For a shutoff deadline, emergency or account-specific decision, follow the current instruction shown by the City of Long Beach.
Editorial verification date: September 12, 2026.