Garland Utilities: Pay Bill, MyMeter Login, Phone Number, Fees and Service Help
Need to pay a City of Garland utility bill, open MyMeter, use Pay Now, call customer service or start service? This guide gives the exact official route and the details to keep ready before you click.
Garland utility tasks can involve the City customer service office, MyMeter, Fiserv BillMatrix, GP&L electric service, water service and sanitation. Use the right path below to avoid payment, login and reconnection mistakes.
Choose Your Garland Utilities Task First
Start with the task, not the website menu. Each card below explains where to go and what to prepare.
Official Garland Utilities MyMeter Login and Pay Now Portal
The MyMeter portal is the most important action page for this topic because it contains Login, Create Account, Forgot Password and Pay Now. Use this section before entering account or payment information.
City of Garland Utilities Phone Numbers, Office and Email
Use the right contact route. A payment issue, outage, scam concern, disconnected service and move-in application are different tasks.
MyMeter Login, Create Account, Forgot Password and Pay Now
MyMeter is not just a login page. It is also the entry point for Pay Now and account registration, so account-number format matters.
| MyMeter action | What it asks for | Practical tip |
|---|---|---|
| Login | User ID or saved login details if already registered. | Avoid Remember Me on shared or public computers. |
| Create Account | Mailing ZIP Code, Account Number, Email, password and secret question details. | Use details exactly as they appear on your utility account. |
| Forgot Password | Email address. | Use the same email used for registration. |
| Pay Now | New 16-digit account number. | City guidance says Pay Now needs the full 16-digit account number including the dash. |
How to Pay City of Garland Utilities Bill Online or by Phone
City guidance says online and phone payment is available 24 hours a day, seven days a week through Fiserv/BillMatrix. The most common user mistake is entering the account number in the wrong format.
- Have your utility bill in hand.
You need the account number before starting payment or login. - Choose portal or phone.
Use MyMeter / Pay Now for online payment, or call 972-205-2671 for phone payment. - Use the correct account-number format.
For phone payment, enter 16 digits without the dash and press pound. For portal Pay Now, use the full 16-digit account number including the dash. - Check the identification code.
For residential accounts, City guidance says the identification code is the primary account holder driver’s license number. For commercial accounts, it is the ZIP code where utility service is provided. - Enter payment amount carefully.
Include dollars and cents with the decimal point. - Save confirmation.
Payments are listed as posted within one business day. Write down or print your confirmation number.
Garland Utilities Online and Phone Payment Fees
Before submitting payment, check the fee and transaction limit. If your bill is higher than the limit, multiple payments may be needed and each transaction may have a separate fee.
| Customer type | Convenience fee | Transaction limit | What it means |
|---|---|---|---|
| Residential customer | $2.00 per payment transaction | Up to $1,000 | A bill above the limit may require more than one transaction. |
| Commercial customer | 3% per payment transaction | Up to $2,500 | A larger commercial payment may need multiple transactions. |
Payment methods to keep ready
- Visa, MasterCard, Discover or American Express credit cards.
- ATM or debit cards with Star, Pulse, NYSE or Accel logo.
- Checking, saving or money market account information for ACH payment.
- Prepaid debit cards are not accepted as a payment method according to City guidance.
- If saving card details, the Fiserv wallet is separate and may need to be created again.
Other Garland Utility Payment Options
Online payment is not the only option. City of Garland lists several payment routes, and the right one depends on urgency, access and account status.
| Payment option | Best for | What to check before using |
|---|---|---|
| Online or by phone | Fastest self-service bill payment. | Account-number format, fee, transaction limit and confirmation number. |
| Electronic banking | Customers paying through their own bank. | Confirm processing time and correct account details before the due date. |
| Automatic bank draft | Avoiding missed monthly payments. | Continue reviewing bills; Auto Draft does not fix high usage or wrong charges. |
| Payment locations | Customers who prefer in-person or third-party payment locations. | Keep receipt and confirm when the payment posts. |
| Drive-thru or drop box | Physical payment without full counter service. | Not ideal for urgent disconnected-service situations. |
| Non-urgent payment when there is enough mailing time. | Mail early and include correct account details. |
If Garland Utility Service Has Been Disconnected
Do not assume payment instantly reconnects service. The official payment page says disconnected customers can still pay online, but they must contact Customer Service to arrange reconnection.
- Pay through the official route.
Use MyMeter, Pay Now or another official City payment option. - Write down the confirmation number.
Do not close the page until you have saved proof. - Call Customer Service.
Call 972-205-2671 and say the service is disconnected and payment was made. - Ask what happens next.
Confirm whether any appointment, access, deposit, balance or additional action is required.
Start, Stop or Transfer Garland Utility Service
Residential and commercial service steps are different. Prepare the documents before starting the application, especially if moving into a rental property or purchased home.
Residential start-service checklist
- Fill out the utility service application.
- Provide valid Texas Driver’s License or Texas identification.
- If using out-of-state ID, prepare a copy and note that an additional deposit may be charged if valid Texas ID is not provided within 30 days.
- Choose a deposit option: $200 for electric or electric and water customers, or $75 for water-only accounts.
- Alternative deposit options may include an Experian credit check with a non-refundable $10 fee or a Letter of Credit from another electric, water or gas utility.
- Expect a $30 account establishment fee on the first utility bill.
- If renting a single-family property, ask the owner whether the property is registered with the City as a rental and keep lease proof ready if required.
- If purchasing a home, keep proof of ownership ready if requested.
Stop or transfer service
| Task | How to handle it | What to keep ready |
|---|---|---|
| Stop residential service | Use the customer service request form, call 972-205-2671 or visit the office. | Account number, stop date, service address and final bill address. |
| Stop commercial service | Call 972-205-2671 or visit the Customer Service office. | Business account details, authorized contact and stop date. |
| Commercial start service | Apply in person at the Building Inspection Department on the first floor of the Main Street Municipal Building. | Deposit, business details and access to main breaker boxes if power is off. |
GP&L Outage Help and Utility Scam Warning
Garland utility customers may deal with the City customer service office for billing, but electric outage information is connected with Garland Power and Light.
Water, Sanitation and Other Utility Services
The MyMeter portal also points users toward electric services, water services, sanitation services and City updates. Use the correct service page before submitting a generic request.
| Service area | Use it for | Action tip |
|---|---|---|
| Electric services | Energy saving programs, safety tips, outage center and GP&L information. | Use GP&L outage resources for electric outage questions. |
| Water services | Water conservation, consumer alerts and turning off water service information. | For start-service water turn-on, make sure all faucets are off. |
| Sanitation services | Collection days, truck tracking and sanitation information. | Do not call outage lines for trash or recycling collection questions. |
| Stay connected | Bill inserts and City updates that may affect utility customers. | Check updates when rates, programs or service notices change. |
Common Garland Utilities Mistakes to Avoid
These mistakes create most payment, login and service delays.
- Do not enter phone-payment account number with the dash. Phone payment uses 16 digits without the dash, then pound.
- Do not enter Pay Now account number without the dash. Portal Pay Now uses the full 16-digit account number including the dash.
- Do not rely on payment alone after disconnection. Call Customer Service for reconnection.
- Do not use Remember Me on a public computer.
- Do not pay a caller who threatens immediate shutoff without verifying through official City channels.
- Do not leave faucets on before water service starts.
- Do not use the outage number for billing disputes or account setup.
- Do not wait until service interruption if you already know payment will be late.
City of Garland Utility Customer Service Map
Use the map for navigation only. For account-specific help, call Customer Service or use MyMeter.
Map is for general navigation help. Always confirm current office access, hours and service rules on the official City of Garland website before visiting.
Garland Utilities FAQs
How do I pay my City of Garland Utilities bill online?
Use the official City of Garland MyMeter portal. Log in to your account or use Pay Now if you have the required 16-digit account number and payment details ready.
Where is the Garland Utilities MyMeter login?
The Garland Utilities MyMeter login is available at the official MyMeter portal linked from the City of Garland Utility Customer Service page.
Can I pay Garland Utilities without logging in?
Yes. The MyMeter portal has a Pay Now option. City guidance says the full 16-digit account number is required, and the portal format uses the dash in the account number.
What is the City of Garland Utilities phone number?
City of Garland Utility Customer Service can be reached at 972-205-2671 for billing, payment, account, service and reconnection questions.
What is the Garland Power and Light outage phone number?
Garland Power and Light lists a 24-hour outage number of 972-205-3000. Use it for electric outage reporting and outage-related help.
What fees apply when paying Garland Utilities online or by phone?
City payment guidance lists a residential convenience fee of $2.00 per payment transaction up to $1,000 and a commercial fee of 3% per payment transaction up to $2,500.
What account number format does Garland Utilities require for payment?
For phone payment, enter the full 16-digit account number without the dash and then press pound. For portal Pay Now, enter the full 16-digit account number including the dash.
What should I do if my Garland utility service is disconnected?
You can still pay online, but City guidance says you must contact Utility Customer Service after payment to arrange reconnection of utility service.
How do I start, stop or transfer City of Garland utility service?
Residential customers can apply online, call Utility Customer Service or visit the office. Keep identification, service address, move date, deposit option and lease or ownership proof ready if required.
How can I avoid Garland utility payment scams?
Use only official City of Garland or MyMeter payment links. If a caller claims Garland Power and Light or Garland Utilities sent them for a home inspection or urgent payment, call Utility Customer Service directly at 972-205-2671 before taking action.
Official Source Note
This independent guide summarizes official City of Garland and GP&L pages to help customers reach the right action faster. It cannot accept payments, access accounts, reconnect service, change payment settings, approve deposits, report outages or verify your account.
| Official source | Used for |
|---|---|
| City of Garland Utility Customer Service | Customer service phone, email, office address, Pay My Bill, MyMeter, Start / Stop / Transfer Service, service request and scam warning. |
| City of Garland MyMeter Portal | Login, Create Account, Forgot Password, Pay Now, 16-digit account number requirement and MyMeter service links. |
| Online or by Phone Payment Instructions | Fiserv/BillMatrix, account-number formats, fees, transaction limits, payment methods, posting time and reconnection warning. |
| Payment Options | Online, phone, electronic banking, automatic bank draft, payment locations, drive-thru, drop box, mail and early contact advice. |
| Start, Stop and Transfer Service | Residential and commercial start-service requirements, deposits, ID, rental/ownership proof, stop service and water turn-on safety. |
| Garland Power and Light | Electric outage phone number, outage center resources, GP&L customer service and electric service safety topics. |
Last checked: July 9, 2026. Official page layouts, fees, phone routing, payment processors, account-number rules and program details can change. Always follow the latest official instructions after clicking.