Savannah Utilities: Pay Bill, Login & Phone 2026
City of Savannah Utility Services • Savannah, Georgia
If you need to pay a City of Savannah Utilities bill, find the online payment portal, start water service, handle a late bill or call Utility Services, the key detail is that Savannah uses a bill-lookup payment system rather than a typical username-and-password utility login.
Your City utility account can include water, sewer and sanitation. Most residential accounts are billed approximately every other month, and the account number plus barcode printed on the payment coupon are needed for online bill access.
Savannah Utilities Quick Answers
You need both the account number and barcode from the payment coupon. An email address is also required for an online payment.
Savannah’s current FAQ says Utility Services does not accept utility-bill payments by phone. Use an official online, mail, automatic debit or in-person method instead.
The City warns that Utility Billing does not call customers to collect payment or announce service disruption.
How to Pay a City of Savannah Utility Bill
Savannah’s online payment portal is designed around information printed on your bill. If you do not have the account number and barcode, contact Utility Services before trying unrelated third-party payment sites.
The City pays the processing cost. The payment must be under $1,000 and requires your bank routing and account numbers.
The current City page lists Visa, MasterCard, Discover, PayPal, PayPal Credit, Venmo and Amazon. The payment amount may not exceed $300.
Submit the City’s automatic-debit application with a voided check. Continue normal payments until enrollment is confirmed.
Use when there is sufficient delivery time. A mailed payment that arrives late can still result in penalties.
Utility Services is open Monday-Friday, 8:15 a.m.-5:00 p.m., excluding City holidays.
The City lists an exterior drop box on the west, parking-lot side of the building for checks or money orders.
After opening the official payment page
- Keep the payment coupon from your latest utility bill beside you.
- Locate the Account Number and Barcode printed on that coupon.
- Review the payment limits and fees shown by the City, then choose the option to continue.
- Enter the requested account details and verify that the displayed utility account is yours.
- Select eCHECK or another available payment method and provide the required information.
- Enter a valid email address so the system can provide payment communication or confirmation.
- Review the payment amount carefully before submitting it.
- Save the confirmation until the payment is reflected correctly on the account.
Savannah Utilities Login: Why You Need an Account Number and Barcode
Searchers often look for a “City of Savannah Utilities login,” but Savannah’s utility payment system does not work like a typical portal that starts with a username and password. The official bill-access process uses information printed on the utility payment coupon.
Use the exact account number shown on the current payment coupon rather than guessing from an old service address.
The City requires the barcode together with the account number to access online utility information and payment.
If you do not have the bill, Utility Services Customer Service can help with account questions. For a routine online inquiry, the City’s contact form also asks for the account barcode and account number when available.
Official Utility Customer Service Contact FormAfter opening the customer contact form
- Use this form for routine billing or account questions, not emergencies.
- Enter the account-holder name and a working phone number.
- Add the utility-account barcode and account number if you have the bill available.
- Provide the service address and clearly explain the billing question.
- The City says an initial response can take up to three business days, so call instead when the issue is time-sensitive.
City of Savannah Utilities Phone Numbers
Billing questions, water emergencies and sanitation questions are different workflows. Use the number that matches the problem.
Billing, account balance, payment arrangements, starting or stopping service and general utility-account questions.
The City’s current contact page lists this for problems such as a broken water main in the public right-of-way.
The City’s 2026 utility-rate sheet lists this number for sanitation-related questions.
For non-emergency City service requests; outside or when 311 does not connect, the City also uses 912-651-6565.
Start, Transfer or Disconnect Savannah Utility Service
The documents you need depend on whether you own, rent or manage the property. Savannah charges a $30 nonrefundable account setup fee when a new utility account is established or an existing account holder transfers service to a new location.
Documents Savannah Commonly Requires
Submit the application, a settlement statement or qualifying recorded deed, valid government-issued photo ID and payment of past-due balances in the owner’s name.
Provide valid government-issued photo ID plus the lease pages showing owner/tenant information, dates and signatures.
The City requires outstanding balances in the account holder’s name to be paid before new or transferred service is established.
New connections and delinquent reconnections are performed Monday-Friday from 7:00 a.m.-5:00 p.m. The City schedules by calendar date, not by a guaranteed appointment hour.
Official Savannah Utility Service Setup InstructionsAfter opening the service-setup page
- Identify whether you are a new owner, existing owner, tenant or management company.
- Open the official Application for Utility Service linked by the City.
- Collect the exact ownership or lease documents listed for your category.
- Prepare valid government-issued photo identification.
- Pay any past-due City utility balance tied to the person establishing service.
- Submit the application with enough lead time for processing.
- Account for the $30 setup fee and any deposit the City may require for particular services.
Moving to Another Savannah Address
To transfer service, the current utility balance must be paid in full and you must provide tenant or owner documentation for the new address plus government-issued photo identification. The same $30 setup fee applies to a transfer.
If you are leaving the property, formally request disconnection. The City warns that moving out does not automatically close the account, and the account holder can remain responsible for water use and base charges until service is properly discontinued.
Savannah Utility Bill Due Dates, Late Fees and Water Shutoff
Savannah generally bills utility customers bi-monthly. Payment is due 20 days after the bill date. The account does not immediately enter shutoff status the day after the due date; the City uses a defined delinquency timeline.
After opening the late-fee and shutoff page
- Compare the bill date and due date on your own statement with the City’s delinquency timeline.
- If the account has not yet reached its original due date, contact Customer Service before the deadline if you need an arrangement.
- Check whether a late penalty or $50 administrative processing fee has already been added.
- If water service has been disconnected, pay the delinquent balance and applicable fees in full.
- Call Utility Services if you need confirmation of account status or restoration timing.
Payment Arrangements
Savannah offers arrangements for customers who have fallen behind. The published basic terms require a minimum 10% down payment and monthly arrangement payments of at least $100.
The arrangement does not replace the customer’s regular bi-monthly bill. Current bills still have to be paid by their due dates, and late penalties continue on the unpaid past-due balance.
After opening the payment-arrangement page
- Review the 10% down-payment and $100 minimum monthly-payment rules.
- Check whether your account history affects the terms available to you.
- Remember that new regular bills must still be paid in full and on time.
- Call Utility Services at 912-651-6460 to request or discuss an arrangement.
- Keep a written record of the agreed payment dates and amounts.
Savannah Utility Bill Assistance: H2OC Discount
Savannah’s Help to Our Community (H2OC) program is aimed at qualifying low-income seniors and disabled residents. The City says approved customers can save up to $179 per year on a City utility bill.
The City requires the utility account to be in the applicant’s name and household income to fall within the applicable program guidelines.
The City directs qualifying disabled customers to L.I.F.E., Inc. for application assistance.
The City itself does not process H2OC applications. Senior Citizens, Inc. handles senior applications at 912-236-0363, while L.I.F.E., Inc. assists disabled applicants at 912-920-2414. Recertification is required annually.
Official Savannah H2OC Assistance InformationAfter opening the H2OC page
- Determine whether you are applying under the senior or disability category.
- Confirm that the City utility account is in the applicant’s name.
- Review the income or benefit requirements listed for your category.
- Contact the partner agency that processes your type of application.
- Ask the partner agency which current documents are required before submitting personal information.
- Plan to recertify each year if approved.
High Savannah Water Bill? Check These Before Paying Blindly
Savannah specifically points customers toward leaks, irrigation and seasonal outdoor use when a water bill jumps. Because bills are commonly bi-monthly, a leak that lasts several weeks can affect a larger billing period before the customer notices it.
- Check toilets for continuous running or a leaking flapper.
- Inspect indoor faucets and cabinets below sinks.
- Look at outdoor spigots and irrigation lines.
- Check sprinkler heads and irrigation timing.
- Compare current water use with the previous billing period.
- Document repairs if the high bill resulted from a leak.
After a qualifying leak has been repaired, Savannah allows customers to apply for a courtesy water and/or sewer adjustment. The City’s FAQ says an adjustment may cover up to two bills affected by the leak, subject to the City’s policy and repair documentation.
Official Savannah Leak Adjustment InformationAfter opening the leak-adjustment page
- Repair the leak before requesting an adjustment.
- Open the City’s Water & Sewer Leak Adjustment Form and policy.
- Collect the repair documentation required by the form.
- Identify the affected utility bills.
- Submit the request according to the City’s current instructions.
- Continue following the account’s payment instructions while the adjustment is reviewed unless Utility Services tells you otherwise.
Savannah’s Outdoor Watering Rules
Savannah and Chatham County have stricter outdoor-watering rules than the basic statewide time restriction. Outdoor irrigation is prohibited between 10:00 a.m. and 4:00 p.m., and there is no regular outdoor watering on Fridays.
Water outside the prohibited 10 a.m.-4 p.m. period and follow any additional drought restrictions in effect.
Friday is not a regular outdoor-watering day for either address group.
2026 Savannah Water, Sewer and Residential Refuse Rates
Savannah’s 2026 rate sheet is based primarily on bi-monthly billing. Water use is measured in units, also called HCF, where one unit is approximately 748 gallons.
Water usage is $1.46 per unit for the first 15 units and $1.64 per unit above 15.
$5.18 per unit for the first 15 units and $5.56 per unit above 15. Residential sewer usage is capped at 50 units.
The 2026 rate sheet lists the equivalent monthly residential refuse fee as $42.81.
2026 Inside-City Residential Bill Estimator
This calculator estimates basic bi-monthly water, residential sewer and optional residential refuse charges for an inside-City account with a 5/8-inch water meter. It does not reproduce every possible charge on a real bill.
Approximation only. Actual City bills can differ because of meter size, service location, account category, adjustments, fees, prior balances and other services. One unit is approximately 748 gallons.
After opening the 2026 rate sheet
- Find your billing cycle number near the meter-reading information on your bill if you are checking scheduled bill dates.
- Confirm whether the service address is inside or outside Savannah city limits.
- Check the water-meter size because the readiness-to-serve charge changes with meter size.
- Use the water-consumption tier that matches the number of units used.
- For residential sewer, note the separate base and consumption charges and the published 50-unit sewer cap.
- Compare the effective date of the rate sheet with the billing period on your statement.
Savannah Utility Services Office, Mailing Address and Map
305 Fahm Street
Savannah, GA 31401
Hours: Monday-Friday, 8:15 a.m.-5:00 p.m., excluding City holidays.
Savannah, GA 31402
Use the payment information on your current City utility statement when mailing a payment.
Related Municipal Utility Guides
If you are moving or comparing another city-run utility account, these existing guides explain similar payment, water, sewer, sanitation and account-service systems.
Savannah Utilities FAQs
1. How do I pay my City of Savannah utility bill online?
Use the official City payment page at SavannahGA.gov. You need the account number and barcode from the payment coupon of your utility bill, plus a valid email address. eCHECK is currently fee-free; other listed online methods carry a $3.85 convenience fee.
2. Is there a City of Savannah Utilities username and password login?
The City’s utility payment system is primarily a bill-lookup system rather than a traditional username/password dashboard. Online access requires the utility account number and barcode printed on the bill’s payment coupon.
3. Can I pay a Savannah utility bill by phone?
No. The City’s current Revenue FAQ states that Savannah does not accept utility payments by phone. Use the official online portal, automatic bank debit, mail, in-person counter or other City-approved payment method.
4. What is the City of Savannah Utilities phone number?
Utility Services Customer Service is 912-651-6460. The public office is at 305 Fahm Street and is normally open Monday-Friday from 8:15 a.m. to 5:00 p.m., excluding City holidays.
5. What do I need to start Savannah utility service as a tenant?
A tenant generally needs the Utility Service application, valid government-issued picture ID, the first page of the lease showing owner/tenant information and dates, the signature page signed by both parties, and payment of past-due balances in the leaseholder’s name.
6. How much is the fee to start or transfer Savannah utility service?
The City currently charges a nonrefundable $30 account-setup fee for a new utility account or a transfer to another service location. A deposit may also be required for certain services.
7. When does a Savannah utility bill become subject to water shutoff?
The City’s published timeline shows the bill due around day 20, the last day to pay without penalty around day 30, a late penalty on day 31, and a $50 administrative processing fee plus the beginning of the shutoff period around day 38.
8. What are Savannah’s payment-arrangement terms for a past-due utility bill?
The City’s basic terms require at least 10% of the past-due balance as a down payment and monthly arrangement payments of at least $100. Regular bi-monthly bills must still be paid on time, and late penalties continue until the delinquent balance is paid.
9. Can Savannah adjust a high water bill caused by a leak?
Potentially. After the leak is repaired, customers can apply for a water and/or sewer leak adjustment with required repair documentation. The City’s FAQ says a courtesy adjustment may cover up to two bills affected by a qualifying leak.
10. What are Savannah’s 2026 residential water and sewer rates?
For an inside-City 5/8-inch meter, the 2026 bi-monthly water base charge is $11.06. Water use is $1.46 per unit for the first 15 units and $1.64 above 15. Inside-City residential sewer has an $8.80 base charge, with $5.18 per unit through 15 units and $5.56 above 15, subject to the published residential sewer cap.
Official-Source and Accuracy Note
This independent article was checked against City of Savannah Utility Services, Account Services, Revenue payment information, service-start and transfer instructions, delinquency rules, payment-arrangement terms, H2OC assistance information, leak-adjustment guidance, the 2026 customer billing-and-rate schedule and Savannah’s outdoor-watering rules.
Payment processors, fees, billing dates, rates, assistance rules and service procedures can change. For a shutoff deadline, active payment arrangement, utility emergency or account-specific decision, follow the current City notice or contact Utility Services directly.
Editorial verification date: September 12, 2026.