Anderson City Utilities Bill Pay, Phone Number, Water Service & Billing Help

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Anderson SC Utility Help

Anderson City Utilities: Pay Bill, Phone Number, Water Service, Due Dates and Emergency Help

Need to pay an Anderson City Utilities bill, start water or sewer service, find the phone number, check a late bill, or report a leak? In Anderson, South Carolina, the official utility office is called Electric City Utilities.

This guide is built for quick action. Pick the task below, click the official route, and keep your bill, account number, PIN, service address and payment proof ready.

Pay Bill Online Billing & Service Info Call 864-260-6347 Emergency 1-800-925-1043
Independent guide: This page does not collect payments, account numbers, PINs, login details or bank information. Always complete bill payment and service actions only through official City of Anderson or linked official payment pages.

What Do You Need Right Now?

Choose your situation. This avoids sending every user to the same page.

Bill pay Pay my Anderson utility bill Use official online bill pay or phone payment. Have your account number and bill PIN ready. Go to payment help
New service Start water or sewer service First-time customers must apply in person with two IDs and lease/rental or closing papers. Go to new service
Past due Bill is late or disconnected Past-due online payment may need 24 hours. Disconnected service needs office follow-up. Go to past-due help
Emergency Water leak or low pressure Use the emergency number for water leaks, hydrant damage, low pressure or muddy water. Go to emergency help
Account help Need usage history or billing info Online account history also needs your account number and bill PIN. Go to billing help
Avoid scams Suspicious payment call or link Use only official City of Anderson pages and verify before paying. Go to scam safety

Anderson City Utilities Phone Number, Address and Email

Main Office Billing, service, questions 864-260-6347
Phone Payment Pay utility bill by phone 1-844-323-4109
Emergency Leak, low pressure, muddy water 1-800-925-1043
Office Hours Municipal Business Center 8:30 a.m.–5:00 p.m.
Office Address Customer service location 601 S. Main St., Anderson, SC 29624
Email General utility email utilities@cityofandersonsc.com
Phone menu shortcut: Press 1 for phone payment, 2 for disconnected service due to non-payment, 3 for new service, 4 to cancel service, 5 for water leaks/broken mains/fire protection/back-flow, and 6 for other questions.
If leaving voicemail: Include your account number, phone number and service address. The city page says a call will be returned as soon as possible and within 24 hours.

Pay Anderson City Utilities Bill Online, by Phone, Mail, Bank Draft or Dropbox

Choose the payment method based on how urgent your account is. If the account is past due or disconnected, do not assume online payment instantly restores service.

Payment option Best for What to do next
Online bill pay Normal monthly bill payment and account history. Open online bill pay and use account number + PIN.
Telephone payment Paying by phone instead of online. Call 1-844-323-4109.
Mail payment Non-urgent mailed payment. Mail to Electric City Utilities, City of Anderson, PO Box 100146, Columbia, SC 29202-3146.
Bank draft Automatic monthly payment. Complete bank draft application with Electric City Utilities office or select option on remittance stub.
Dropbox After-hours non-urgent payment. Use the dropbox at the back of the Municipal Business Center, 601 S. Main St.
  1. Find account number and PIN.
    The online payment FAQ says you need your account number and the PIN number at the top of your bill.
  2. Open the official payment page.
    Use the City of Anderson website “Pay Your Bill Online” route or the official linked payment page.
  3. Check payment urgency.
    If the bill is delinquent or disconnected, online payment may take 24 hours to process.
  4. Save proof.
    Keep confirmation number, receipt, payment date, amount and account number until the utility account updates.
Online credit card note: The official FAQ says there is not a fee to use your credit card and pay online.

Billing, Due Dates, Late Charge and Usage Units

Electric City Utilities bills once per month for water and/or sewer. Payment in full is due within 15 calendar days from the mailing date.

Bill date Due date User note
Billed 7th Due 26th Check paper bill for exact account date.
Billed 14th Due 3rd Do not wait for mail if account is near cutoff.
Billed 21st Due 10th Online account history can help confirm usage.
Billed 28th Due 17th Due date is also shown on your paper bill.
Late charge: After the due date, the account is considered delinquent and a 10 percent late charge is added.
Usage reading tip: The official service page says the bill reflects water usage by cubic feet. One unit of water equals 100 cubic feet, or 748 gallons.

Past-Due Bill or Disconnected Anderson Utility Service

This is the section to use if the bill is late, past due, or service has already been disconnected.

  1. If past due but not disconnected:
    You may still pay online, but the official FAQ says to allow 24 hours for processing.
  2. If already disconnected:
    Call the office at 864-260-6347 ext. 1439 during regular business hours to have service reconnected.
  3. Do not rely on partial payment.
    The official page says payment in full is recommended, and partial payments on past-due balances do not guarantee service will not be disconnected.
  4. Keep payment proof ready.
    Have account number, service address, amount paid, payment time and confirmation number ready when calling.
Important: If service is disconnected and you pay online, allow 24 hours for processing and call the utility office for reconnection instructions.

Start New Water or Sewer Service in Anderson

First-time customers to Electric City Utilities must apply in person. Prepare documents before visiting so you do not have to make a second trip.

Open Service Information Email New Service

Documents to bring

  • Two forms of identification for each adult living at the residence.
  • One ID must be a photo ID, such as driver’s license, passport or state-issued photo ID.
  • Second ID may be Social Security card, legal/government ID, tax return, Medicare/Medicaid card, current paycheck stub or employment ID badge.
  • Copy of lease/rental agreement or closing papers.
  • Any outstanding Electric City Utilities debt must be paid in full before applying for new service.
Deposit type Amount listed Important note
Inside city customer $60.00 Security deposit may be required for new customer accounts.
Outside city customer $100.00 Account must be in the name of the lessee or property owner.
Outside city limit note: Properties outside city limits may require the owner to sign an agreement placing a restrictive covenant on the property to receive water and/or sewer service.

Water Tap, Sewer Tap, Capacity and Irrigation Meter Fees

These fees are mainly for new connections, construction, meters or special service setups. Always call the utility office before assuming your exact project cost.

Fee item Amount shown What it means
3/4 inch water meter installation $1,500.00 Residential/commercial water meter installation charge.
1-inch and larger meter Cost + 25% Larger meter cost depends on project needs.
Residential sewer tap $2,000.00 Residential sewer connection/tap fee.
Residential water capacity fee $3,000.00 Capacity fee for water service.
Residential sewer capacity fee $3,500.00 Capacity fee for sewer service.
Surface water only irrigation meter $200.00 May help customers who water lawns or fill pools and are on city sewer.
Irrigation tip: The city page says it does not use ceiling months for sewer charge adjustments due to excess summer watering, so residents on city sewer are encouraged to apply for an irrigation meter for watering or pool filling.

Water Leak, Broken Main, Low Pressure or Muddy Water Emergency

Use the emergency route only for real water-related emergencies. The city page lists examples such as water leaks, hydrant damage, low pressure and muddy water.

Emergency Number After-hours water emergency 1-800-925-1043
Office Menu Option Leaks, broken mains, fire protection, back-flow Press 5
Main Office Regular utility questions 864-260-6347
  • Report visible water leaks quickly.
  • Call for hydrant damage or broken water mains.
  • Use emergency number for low pressure or muddy water after hours.
  • Have address, nearest cross street, phone number and visible problem ready.

Utility Scam and Payment Safety

Utility payment pages can involve account numbers, PINs and money. Be careful with unknown links, urgent phone calls or messages asking for immediate payment outside the official route.

  • Use the official City of Anderson website or the official linked bill-pay route.
  • Do not share your account PIN in public comments, social media messages or unofficial forms.
  • Call 864-260-6347 if someone threatens immediate shutoff and asks for unusual payment.
  • Save confirmation numbers and receipts after every payment.
Red flag: Gift card, crypto, cash app or personal payment demands are not normal city utility payment routes.

Anderson Electric City Utilities Office Map

Use this location for in-person customer service, new service applications and utility account questions.

Office Address Hours / use
Municipal Business Center 601 S. Main St., Anderson, SC 29624 8:30 a.m.–5:00 p.m.; utility service, billing and customer help.

Map is for navigation help only. Confirm office hours and requirements on the official City of Anderson page before visiting.

Anderson City Utilities FAQs

How do I pay my Anderson City Utilities bill online?

Use the official Electric City Utilities Pay My Bill Online link from the City of Anderson website. You will need your account number and the PIN located at the top of your utility bill.

Do I need an account number and PIN to pay Anderson utilities online?

Yes. The official billing FAQ says customers need the account number and PIN number located at the top of the bill to pay online or view account history.

Is there a fee to pay Anderson City Utilities online by credit card?

The official Electric City Utilities online bill pay FAQ says there is not a fee to use a credit card and pay online.

What is the Anderson City Utilities phone number?

The main Electric City Utilities office number is 864-260-6347. The office is located at the Municipal Business Center, 601 S. Main St., Anderson, SC 29624.

What is the phone number to pay Anderson City Utilities by phone?

The telephone payment number listed for Electric City Utilities is 1-844-323-4109.

What documents are needed to start Anderson water or sewer service?

First-time customers must apply in person. Each adult living at the residence needs two forms of identification, including one photo ID. A lease, rental agreement or closing papers are also required.

How much is the Anderson Electric City Utilities deposit?

The official service page lists deposit amounts of $60 for inside-city customers and $100 for outside-city customers.

When is my Anderson utility bill due and what is the late charge?

Billing is once per month and payment in full is due within 15 calendar days from the mailing date. After that, the account is delinquent and a 10 percent late charge is added.

Can I pay online if my Anderson utility bill is past due or disconnected?

Past-due bills can be paid online, but customers should allow 24 hours for processing. If service is disconnected, call 864-260-6347 ext. 1439 during regular business hours to have service reconnected.

Who do I call for Anderson water leaks, low pressure or muddy water after hours?

For emergencies such as water leaks, hydrant damage, low pressure or muddy water, call the Electric City Utilities emergency number at 1-800-925-1043.

Official Source Note

This independent guide summarizes official City of Anderson Electric City Utilities pages to help users reach the correct billing, payment, water, sewer, new service and emergency route faster. It cannot accept payments, access your account, start service, reconnect service or report a water emergency for you.

Official source Used for
Electric City Utilities Homepage Main office number, emergency number, address, email, phone menu, bill pay, water, wastewater and scam links.
Service, Billing and Payment Information Online bill pay FAQ, account number/PIN rule, due dates, late charge, deposits, new service documents, payment options and tap fees.
Online Bill Pay Official linked Anderson Electric City Utilities online payment route.

Last checked: June 29, 2026. Payment links, phone routing, deposits, late fees and service requirements can change. Always follow the latest information shown on the official City of Anderson pages.

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