Anderson City Utilities: Pay Bill, Phone, Water & Sewer Help 2026
Anderson, South Carolina • Electric City Utilities
In Anderson, South Carolina, the municipal water and wastewater utility is called Electric City Utilities (ECU). This page explains how to pay a bill, find your account PIN, start or close service, handle a past-due account, report a water emergency and understand the local rules that can affect your bill.
Despite the name Electric City Utilities, the City of Anderson utility pages are focused on water and wastewater service. If you are trying to pay an electricity bill, use the electric provider shown on that bill rather than this water/sewer payment portal.
Anderson Electric City Utilities Quick Answers
The City says both are needed for online bill payment and account-history access. The PIN is located at the top of the utility bill.
The City’s current utility billing FAQ says there is no fee to use a credit card through its authorized online payment route.
The City says delinquent or disconnected online payments can require up to 24 hours for processing.
How to Pay an Anderson City Utilities Bill
Electric City Utilities offers several payment methods. If the bill is current, choose whichever is convenient. If it is past due or service has already been disconnected, use a method that gives you payment proof and contact the utility office instead of waiting for normal processing.
Requires the account number and PIN printed at the top of the bill. The City’s FAQ says online credit-card payment has no fee.
Dedicated telephone payment number listed by Electric City Utilities.
Use for non-urgent payment. Include the remittance portion of the bill and allow mailing time.
A voided check is required. Continue paying normally until the bill confirms enrollment.
The City lists a payment dropbox behind the Municipal Business Center.
After opening the official billing page
- Find the online payment section or “Pay My Bill” route.
- Keep your paper bill nearby because you need the account number and PIN from the top of it.
- Confirm the displayed account before submitting payment.
- If the account is delinquent or disconnected, note that the City says online processing may take 24 hours.
- Save the receipt or confirmation until your account reflects the payment.
After opening the online payment portal
- Enter the account information requested by the authorized payment page.
- Use the PIN printed at the top of your Electric City Utilities bill when required.
- Verify the customer/account details before entering payment information.
- Submit the payment only once.
- Keep the payment confirmation, especially if your account is past due.
After opening the City’s scam notice
- Compare the caller’s demand with the payment methods the City actually lists.
- Do not rely on caller ID; the City warns it can be spoofed.
- Do not give card or bank details to a caller demanding immediate payment.
- Use the City’s dedicated payment number or official online route yourself.
- Call Electric City Utilities directly if you are unsure whether your account is really past due.
Bank Draft: What the Form Actually Requires
The bank-draft application asks for the utility account, service address and banking information and requires a copy of a check. The City’s bill-backer instructions say to allow two billing cycles for setup and to continue paying normally until the remittance coupon shows “Draft Due Date.”
Account Number, PIN and Usage History
Anderson’s online utility system is not a simple guest-pay page. The City’s FAQ says you need both your account number and the PIN located at the top of the bill to pay online.
The same credentials can be used to review account history without making a payment. That makes the online account useful when you are trying to understand a higher-than-normal water bill.
Understanding the Usage Number on the Bill
Electric City Utilities measures water usage in hundreds of cubic feet. One billing unit of 100 cubic feet equals approximately 748 gallons.
For example, 800 cubic feet represents about 5,984 gallons. Comparing cubic-foot usage from month to month is more useful than comparing only the dollar total because rates and other account charges can affect the final amount.
Anderson Utility Due Dates and 10% Late Charge
Electric City Utilities bills water and sewer monthly. Its billing page says payment in full is due within 15 calendar days from mailing and that a 10% late charge is added once the account becomes delinquent.
The same official page also publishes the following bill-date/due-date cycles. Because the City’s two timing descriptions do not line up perfectly, the safest rule is simple: use the due date printed on your actual bill.
Past-Due Bill or Disconnected Water Service
The online payment system still accepts delinquent accounts, but that does not mean payment is processed quickly enough to stop or reverse a disconnection.
Reconnection and Returned-Payment Fees
The City’s current utility homepage links to a “Back of Bill” document stating that service disconnected for nonpayment requires the past-due balance plus a $40 reconnection fee before 4:30 p.m. or $55 after 4:30 p.m. The same document says checks are not accepted for a nonpayment reconnection and that a security deposit may also be required.
Past-due utility balances must also be paid for restoration.
Confirm current availability and payment requirements with the utility before relying on after-hours restoration.
The City’s water/sewer service contract also lists a $30 processing fee for a returned check. Because fees can be revised, confirm the amount with the utility if it affects an immediate reconnection decision.
Official Electric City Utilities Back-of-Bill Rules (PDF)After opening the back-of-bill PDF
- Read the “Paying Your Bill” section for late and reconnection rules.
- Check the listed payment methods and phone-payment number.
- Review “Moving Requirements” if you are closing service.
- Review “Meter Obstruction” if a reading or usage estimate is in dispute.
- Confirm any time-sensitive fee with Electric City Utilities before paying.
Start New Water or Sewer Service in Anderson
First-time Electric City Utilities customers should prepare for an in-person service setup. The City lets customers access the application PDF and says it may be emailed for processing, but the same official page also states that first-time customers must apply in person. Do not assume emailing the form replaces the office visit.
Documents to Prepare
- Two forms of identification for each adult living at the residence
- At least one photo ID such as driver’s license, passport or state photo ID
- A permitted second ID such as Social Security card or other listed government/legal record
- Lease or rental agreement for tenants
- Closing papers for owners
- Payment of any outstanding Electric City Utilities debt
The official service page says a security deposit may be required for a new account.
Outside-city properties also have an important restrictive-covenant requirement for water/sewer access.
After opening the service application PDF
- Complete the applicant, service-address and contact sections.
- Review the two-ID requirement for every adult who will live at the residence.
- Attach or bring the lease/closing papers and photo identification.
- Read and initial the service conditions before signing.
- Before water is turned on, make sure indoor and outdoor faucets and spigots are in the OFF position.
After opening the restrictive-covenant PDF
- Confirm that the property is outside Anderson’s municipal limits.
- Read the annexation obligations rather than treating the document as a routine utility form.
- Review how the covenant affects future owners of the property.
- Ask the City Utilities office for clarification before signing if any condition is unclear.
Moving Out? Close the Anderson Utility Account in Writing
Electric City Utilities’ service contract and bill-backer instructions say customers should give written notice when leaving a property so final meter readings can be taken.
This matters because the City’s form says the customer remains responsible for charges until the account is actually closed. Do not rely only on moving out, returning keys to a landlord or assuming a new occupant will automatically end your account.
Anderson Water & Sewer Rates: How to Read Them
The City’s live billing page currently displays a water/sewer rate sheet marked effective July 1, 2022. The City’s FY2025 annual financial report repeats the same residential schedule. Because the displayed rate sheet carries an older effective date, verify current 2026 charges on your actual bill before using these figures for a financial decision.
Example: 800 Cubic Feet of Residential Usage
Using the schedule the City currently displays, 800 cubic feet is about 5,984 gallons. The published example amounts work out as follows:
Example excludes other applicable bill items and assumes the published 800-cubic-foot residential example. It is an explanation of the City’s displayed rate schedule, not a quote for a specific account.
Summer Irrigation Can Affect Sewer Charges
The City says it does not use “ceiling months” to reduce sewer charges for excess summer watering. For customers on city sewer who regularly irrigate lawns or fill a pool, the City encourages consideration of a separate irrigation meter.
Published irrigation option on the City’s billing page.
The City lists 1-inch systems as cost plus 25%. Confirm project-specific requirements first.
New Connection, Tap and Capacity Fees
These charges matter mainly to new construction, development or a property that needs a new connection. They are not ordinary monthly bill charges.
Residential/commercial water-meter installation charge shown on the City’s utility page.
Final cost depends on meter and project needs.
Commercial sewer tap fees are based on use and require a call for pricing.
These are capacity fees, separate from normal monthly utility charges.
High Water Bill? Check These Anderson-Specific Issues
Before assuming the meter is wrong, compare the current usage with prior months and remember that Anderson bills in 100-cubic-foot units.
One billing unit equals 748 gallons. Look for a sharp change in consumption first.
The City specifically points frequent outdoor-water users toward its irrigation-meter option.
The City’s rules say an unreadable meter obstructed by vehicles, leaves, dirt, shrubbery, yard waste or similar obstacles may be billed at a minimum 2,000 cubic feet until it can be read and corrected.
Water Leak, Broken Main, Low Pressure or Muddy Water
During regular office contact, call 864-260-6347. The City’s phone menu says option 5 is for water leaks, broken water mains, fire-protection questions and backflow information.
For qualifying after-hours water emergencies, Electric City Utilities lists 800-925-1043.
The City lists water leaks, hydrant damage, low pressure and muddy water as examples for this emergency route.
Use for billing, account questions, normal service requests and daytime utility help.
After opening the Electric City Utilities homepage
- Use the contact section for current office and emergency numbers.
- Choose Water Department for water-system information or Wastewater Department for sewer-system information.
- Use the billing link for account and payment matters.
- Use the scam notice before responding to a suspicious shutoff or payment demand.
Anderson Electric City Utilities Office
Anderson, SC 29624
Hours: 8:30 a.m.-5:00 p.m.
Main: 864-260-6347
Fax: 864-225-6217
General email: utilities@cityofandersonsc.com
New service: newservice@cityofandersonsc.com
Phone Menu Shortcuts
Utility bill payment route.
Use when service is already off because of an unpaid bill.
Questions about opening an Electric City Utilities account.
Use when closing your existing utility account.
Leaks, broken mains, fire protection and backflow questions.
If staff are busy, the City asks callers to leave the account number, telephone number and service address.
Related Municipal Utility Guides
Anderson’s account-number-and-PIN payment setup is not universal. If you manage municipal utility accounts in other cities, these existing guides explain the different portal, guest-pay, outage and moving-service rules used elsewhere.
Anderson City Utilities FAQs
1. Is Anderson City Utilities in South Carolina called Electric City Utilities?
Yes. The City of Anderson, South Carolina, calls its municipal water and wastewater operation Electric City Utilities. This page is not about Anderson City Utilities in Anderson, Indiana.
2. How do I pay my Anderson Electric City Utilities bill online?
Use the online bill-pay route linked from the official City of Anderson utility website. You need your account number and the PIN printed at the top of the utility bill. Save the payment confirmation until the account updates.
3. Does Anderson charge a fee for online credit-card utility payments?
The City’s current Electric City Utilities online-payment FAQ says there is no fee to use a credit card through the authorized online payment route. Avoid unofficial payment sites that ask for a separate bill-pay fee.
4. What is the Anderson Electric City Utilities phone number?
The main utility-office number is 864-260-6347. The dedicated telephone-payment number is 844-323-4109, and the after-hours water-emergency number is 800-925-1043.
5. What happens if my Anderson utility bill is past due?
The City’s billing page states that a 10% late charge is added when the account becomes delinquent. Past-due bills may still be paid online, but the City says to allow 24 hours for processing.
6. What do I do if Anderson water service has already been disconnected?
Call Electric City Utilities at 864-260-6347 during regular business hours and use the disconnected-service option. The City’s current back-of-bill document lists a $40 reconnection fee before 4:30 p.m. or $55 after 4:30 p.m., in addition to the required past-due balance.
7. What documents are required to start Anderson water or sewer service?
First-time customers should prepare two forms of identification for each adult living at the residence, including at least one photo ID, plus a lease/rental agreement or closing papers. Outstanding Electric City Utilities debt must also be paid before new service.
8. What is the Anderson water/sewer security deposit?
The official service page lists a $60 deposit for inside-city customers and $100 for outside-city customers. Outside-city properties may also require the owner to sign a restrictive covenant related to future annexation.
9. Do I need to notify Electric City Utilities when I move out?
Yes. The City’s utility documents say customers should provide written notice so a final meter reading can be taken. The customer remains responsible for charges until the account is closed.
10. Who do I call for an Anderson water leak or low-pressure emergency after hours?
Electric City Utilities lists 800-925-1043 for after-hours emergencies such as water leaks, hydrant damage, low pressure and muddy water. Use the normal office number, 864-260-6347, for routine billing or account questions.
Official-Source & Accuracy Note
This independent guide was rebuilt from the City of Anderson’s current Electric City Utilities pages and the utility documents the City itself links for billing, bank draft, water/sewer service, moving, reconnection and outside-city service.
Some City utility documents have older original effective or form dates even though they remain linked on the City’s live 2026 website. Where that matters—especially rates, reconnection fees and project fees—this article identifies the limitation instead of presenting an older date as newly adopted information.
For a same-day payment, disconnection, new-service cost, construction fee or other account-specific decision, verify the final amount directly with Electric City Utilities at 864-260-6347.
Editorial verification: September 2026.