Anaheim Utilities: Pay Bill, Login & Phone 2026
Anaheim Public Utilities • Electric & water customer guide
If you searched for City of Anaheim utilities to pay a bill, log in, start service, report an outage or reach customer support, the utility you are looking for is Anaheim Public Utilities. It is the City of Anaheim’s publicly owned electric and water utility.
The main customer-service number is 714-765-3300. Online account access, Quick Pay, payment history, electricity and water usage, new-service applications and recurring payments are available through Anaheim’s MY ACCOUNT portal.
Anaheim Public Utilities Quick Answers
The official customer portal supports bill payment and displays a Quick Pay option for customers who want a direct payment route.
Anaheim says bills become delinquent after 15 days. Payment extensions and longer payment plans may be available depending on the account.
After paying the required amount, Anaheim tells customers to speak with Customer Service so a restoration order can be issued.
How to Pay a City of Anaheim Utilities Bill
Anaheim Public Utilities accepts online, phone, mail, drop-box and cashier-office payments. Choose the method based on how quickly the payment needs to be confirmed and whether you also need account help.
Available 24 hours a day for eligible credit/debit card or ACH payment.
Automated payment service is available 24 hours a day using supported cards or ACH.
The current billing page lists check, money order or cashier’s check for mailed payments.
Cash, check, cashier’s check, money order and supported debit/credit cards are accepted in person.
The drop box is on the south side of the building, to the left of the main entry doors. Use check, money order or cashier’s check.
- Review the payment methods under the billing and payment section.
- Use the MY ACCOUNT link for online payment.
- Check the current accepted card and ACH options before entering payment details.
- Save your payment confirmation or receipt until the transaction appears correctly on your account.
Safe Online Payment Steps
Recurring Payments
Anaheim’s portal supports recurring payments. After signing in, the City’s current instructions direct customers through Payment Options → View Online Payments → Recurring Payments.
If you already have an outstanding balance when you enroll, Anaheim says that balance must be paid manually. Recurring payment begins with the next billing cycle rather than clearing an existing past-due amount automatically.
Anaheim Utilities Login: MY ACCOUNT
Anaheim Public Utilities’ MY ACCOUNT portal is the main online account system. Existing customers can use their username and password, while new portal users can register with information from their utility account.
You can view and pay bills, review transaction and payment history, see consumption data, analyze electric and water usage and add multiple utility accounts to one profile.
Anaheim’s portal says the most recent bill is useful during registration because the account number is required.
- Use your existing username and password if you already have portal access.
- If needed, use the portal’s Forgot Password or Forgot User Name options.
- For a new profile, choose the Sign Up option and keep your current utility bill available.
- After signing in, confirm the service address before paying or reviewing usage.
What Anaheim Requires for Portal Registration
Anaheim’s current registration page asks for the customer’s name, email address, account number and a verification method. Verification can use the last four digits of the SSN, last four digits of a TIN or an account PIN, depending on the account.
Anaheim’s 60-Day Residential Billing Cycle
One Anaheim-specific detail can surprise new customers: most residential customers are billed bimonthly, meaning approximately once every 60 days. Commercial customers are generally billed about every 30 days.
That longer residential billing cycle can make a bill look much larger than a monthly bill from another city even when daily usage has not changed dramatically.
Can Anaheim Residents Switch to Monthly Billing?
Yes. Anaheim offers an optional monthly billing program for qualifying residential accounts. Its current enrollment form says the account must have at least one year of billing history and must use an AMI smart electric meter.
Under the monthly program, electric usage is billed from monthly actual AMI readings. Water is also billed monthly, with actual and calculated water readings alternating from month to month.
Official Anaheim Monthly Billing Enrollment Form- Review the eligibility and AMI-meter requirements before entering account information.
- Keep your utility account number and account-holder information ready.
- Read the monthly electric and water meter-reading terms.
- Agree to the program terms only if the monthly billing structure fits your needs.
Anaheim Utility Due Dates, Late Fees & Reconnection
Anaheim says utility bills are due and payable when received and become delinquent after 15 days. Its current customer-service FAQ states that a 1% late fee is assessed after a bill becomes past due.
If You Need More Time to Pay
Anaheim Public Utilities offers a short extension and longer payment arrangements for qualifying situations. The utility says customers may request a 10-calendar-day extension when they cannot pay by the due date. A payment plan may be requested when more time is needed for a past-due balance.
Official Anaheim Emergency Assistance & Bill Deferrals- Choose between emergency financial assistance and a bill extension/payment plan.
- For a 10-day extension or longer payment arrangement, call Customer Service at 714-765-3300.
- If applying for financial assistance, open the current application and review eligibility before submitting documents.
- If a disconnection deadline is near, speak directly with Customer Service rather than relying only on an online submission.
If Service Has Already Been Disconnected
Anaheim says a disconnected account requires the delinquent amount plus an additional fee to be paid upfront. Payment can be made at the office or through the automated phone system at 714-765-3300, option 1.
Start, Stop or Move Anaheim Utility Service
Anaheim provides online, phone and in-person ways to establish electric and water service. The online application is available 24 hours a day, but Anaheim warns that standard online processing can take up to one week.
Residential Information to Prepare
- Service address
- Requested turn-on date
- Daytime phone number
- Date of birth
- Driver’s license information
- Social Security number
- Employer name and contact details
- Mailing address
Anaheim’s published instructions also require applicable information for a spouse, alternative responsible person or roommates when relevant to the account.
Will You Need a Security Deposit?
Anaheim says new customers are subject to a security-deposit requirement before electric service is connected, but the deposit may be waived based on the utility’s credit review.
If the credit review indicates that a deposit is required, Anaheim allows a customer to submit a credit-reference letter from a previous utility. The letter must cover the prior 12 months and be on the former utility’s letterhead. If Anaheim accepts the reference, the deposit may be waived.
Anaheim says a deposit is refunded or credited after the customer pays 12 consecutive bills on time.
Official Anaheim Start, Stop & Move Service- Choose Turn On Service, Turn Off Service or Moving Within Anaheim.
- For new service, review the information required for your residential or business account type.
- If applying online, use the official MY ACCOUNT application route.
- If you need an earlier start date than online processing allows, call Customer Service.
- Save any application confirmation and follow up if the requested service date approaches without confirmation.
Stopping Service
Anaheim recommends calling five days in advance when you want utilities turned off. Be ready with the full legal name, service address, requested turn-off date, phone number and a forwarding address for the final bill and any applicable deposit refund.
Anaheim Electric or Water Outage
Anaheim operates separate electric and water outage maps. If your electric outage does not appear on the map, the City tells customers to call 714-765-3300 or use the official outage-reporting route.
The map displays current electric outages. Anaheim’s electric operations center operates 24 hours a day, seven days a week.
The water map can display planned outages, service interruptions and other water-system events.
- Check whether your area is shown as affected.
- If the outage is not displayed, call 714-765-3300 or use Anaheim’s report-an-outage option.
- Do not assume the map reports a dangerous condition at your exact property.
- Call 911 for an immediate life-safety emergency.
- Review planned outages and current service interruptions.
- Compare the location shown with your service address.
- If your water is out and no relevant event appears, contact Anaheim Public Utilities for assistance.
Anaheim Utility Bill Assistance & High-Bill Help
Anaheim has different solutions for a temporary financial emergency, a short payment delay and a bill that looks unexpectedly high. Choosing the right route can save time.
Qualified residential customers may receive a credit of $250 toward electric service and $100 toward water service once every three years.
Anaheim says customers who cannot pay by the due date may request a 10-calendar-day extension.
For past-due balances requiring more time, Anaheim says customers may ask about a payment plan.
If Your Bill Looks Too High
First check the electric and water consumption information available in MY ACCOUNT. Remember that most Anaheim residential accounts are billed for roughly 60 days, so comparing your bill with a monthly utility bill from another city can be misleading.
Anaheim also provides official electric and water bill calculators. They are useful for estimating how usage and current rates affect the bill, although the City notes that calculator results are estimates and may not equal the final amount billed.
Official Anaheim Residential Bill Calculators- Choose the electric or water calculator.
- Use the billing cycle and usage shown on your current Anaheim bill.
- Compare the estimate with your actual utility charges.
- If the difference still does not make sense, call Customer Service and ask for a bill review.
Anaheim Residential Electric Rates in 2026
Anaheim’s residential-rate page currently lists the standard Domestic Service rate below. The underlying Schedule D currently posted by the City became effective May 1, 2024 and remains the published rate schedule in 2026.
Anaheim also offers a residential Time-of-Use rate. The City’s current rate page says this can be useful when a household can move substantial electricity use, including EV charging, away from peak hours.
Official Anaheim Residential Electric Rates- Identify whether you are comparing the standard Domestic rate or the Time-of-Use rate.
- Check the monthly customer charge as well as the energy rate.
- For Time-of-Use, pay attention to summer, winter, on-peak and off-peak periods.
- Compare the current rate with the usage shown in MY ACCOUNT before deciding whether a rate change would help.
Anaheim Utility Scam Warning
Anaheim Public Utilities says it does not make unsolicited calls or visits demanding immediate payment. A common utility scam involves threatening immediate shutoff and directing the customer to buy a prepaid card.
Caller ID is not enough to prove a call is legitimate. Anaheim warns that scammers can use spoofing technology to make the utility’s real number appear on your phone.
Official Anaheim Public Utilities Scam Alert- Compare the request you received with Anaheim’s listed scam tactics.
- Do not provide payment information to an unsolicited caller.
- Call Anaheim Public Utilities directly using 714-765-3300 if you are unsure about the account.
- If money was already sent to a scammer, follow Anaheim’s instructions for reporting the incident.
Anaheim Public Utilities Office, Hours & Parking
1st Floor
Anaheim, CA 92805
Walk-in hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Phone: 714-765-3300
Inside Anaheim: Dial 311
TTY/TRS: Dial 711 and ask the relay operator to connect you to 714-765-3300.
Anaheim’s current Contact page also lists live chat Monday-Friday from 9 a.m.-4 p.m., which can be useful for a routine billing question when you do not need immediate outage response.
Official Anaheim Public Utilities Contact Information- Choose phone, email or live chat based on how urgent your issue is.
- For account help, keep the service address and account information available.
- Check the current call-center, office and live-chat hours before contacting staff.
- For an outage, use the outage route instead of waiting on a routine email response.
What City of Anaheim Utilities Actually Covers
Anaheim Public Utilities is a city-owned, not-for-profit electric and water utility. That distinction matters because not every charge associated with living in Anaheim is handled as an Anaheim Public Utilities service.
The City’s billing page also notes that other City of Anaheim departments or state agencies may use the utility billing system for certain charges. If a line on your bill is unfamiliar, review the bill description or ask Customer Service which department controls that charge.
Anaheim manages residential electricity, rate schedules, electric outages, usage information and related customer programs.
Anaheim manages water billing, water usage, water outages and customer water programs within its utility responsibilities.
Related City Utility Guides
Utility responsibilities differ substantially from city to city. These existing guides are useful if you manage accounts elsewhere in California or want to compare another city-owned electric and water system.
Anaheim Public Utilities FAQs
1. What is the City of Anaheim utilities phone number?
Anaheim Public Utilities Customer Service is 714-765-3300. Call-center hours are Monday-Thursday from 7 a.m.-6 p.m. and Friday from 7 a.m.-5:30 p.m. Customers inside Anaheim may also dial 311.
2. Where do I log in to pay an Anaheim Public Utilities bill?
Use Anaheim Public Utilities’ official MY ACCOUNT portal. It supports bill payment, account history, consumption data, electric and water usage analysis and multiple accounts under one web profile.
3. Can I pay an Anaheim utility bill without using my normal account login?
The official MY ACCOUNT portal displays a Quick Pay option in addition to the normal username-and-password login. Always reach Quick Pay through Anaheim’s official utility portal before entering account or payment information.
4. What payment methods does Anaheim Public Utilities accept?
Anaheim currently lists ACH and Visa, Mastercard or Discover for applicable online and automated-phone payments. The cashier office also accepts cash, check, cashier’s check and money order. Digital wallets are not currently accepted.
5. Why do I receive an Anaheim residential utility bill only about every two months?
Most Anaheim residential customers are billed bimonthly, approximately every 60 days. Anaheim also offers an optional monthly billing program for qualifying residential accounts with the required AMI electric meter and billing history.
6. When does an Anaheim utility bill become late?
Anaheim says bills are due and payable upon receipt and become delinquent after 15 days. Its current utility FAQ states that a 1% late fee is assessed after a bill becomes past due.
7. How do I restore Anaheim utility service after disconnection for nonpayment?
Anaheim requires the delinquent amount plus an additional fee to be paid upfront. After payment, contact Customer Service so a restoration order can be issued. Anaheim says payments made before 5:30 p.m. are restored the same day; payments after 5:30 p.m. are restored the next business day.
8. Does Anaheim Public Utilities require a deposit for new electric service?
New customers are subject to a security-deposit requirement, but Anaheim may waive it based on its credit review. A qualifying 12-month credit-reference letter from a previous utility may also support a waiver. Deposits are refunded or credited after 12 consecutive bills are paid on time.
9. How do I report an Anaheim electric or water outage?
Use Anaheim’s official electric or water outage map and call 714-765-3300 when an outage needs to be reported or is not shown. Anaheim’s electric operations center operates 24 hours a day, seven days a week.
10. What help is available if I cannot pay my Anaheim utility bill?
Anaheim says customers may request a 10-calendar-day extension or ask about a longer payment plan. Qualified residential customers facing temporary hardship may also receive up to a $250 electric credit and $100 water credit through the Emergency Assistance Program once every three years.
Official-Source & Accuracy Note
This independent guide was researched against current Anaheim Public Utilities billing, MY ACCOUNT, customer-service, start/stop service, assistance, outage, scam-warning, residential-rate and office information. The current Domestic Service rate sheet was also checked against the City of Anaheim’s published Schedule D.
Utility rates, assistance funding, payment methods, portal screens, office hours and service policies can change. For an account-specific balance, payment deadline, deposit decision, disconnection or restoration request, use the latest information shown by Anaheim Public Utilities.
Editorial verification date: September 12, 2026.