Salt Lake City Utilities: Bill Pay, Login & Phone 2026
Salt Lake City Department of Public Utilities customer guide
If you searched for Salt Lake City utilities because you need to pay a bill, sign in, start water service or speak with customer service, the agency you probably need is the Salt Lake City Department of Public Utilities.
It handles drinking water, wastewater, stormwater and flood-control services, and street lighting. Salt Lake City utility bills can also include curbside waste charges. Electricity and natural gas are handled separately, so this page also explains how to avoid calling the wrong provider.
Salt Lake City Public Utilities Quick Answers
The City says its direct online bill-pay service does not charge a payment fee. Avoid third-party payment services that can add fees or delay posting.
Salt Lake City’s online application first verifies that the property is within the Public Utilities service area before asking for identity documents.
Call 801-483-6700 for water-main breaks, sewage backups, flooding and other Public Utilities emergencies.
Which “Salt Lake City Utility” Do You Actually Need?
This distinction matters because Salt Lake City Department of Public Utilities does not handle every household utility. Calling the wrong organization is one of the easiest ways to lose time when you are trying to pay or report a problem.
Billing, drinking water, meters, water service and water-main emergencies.
Wastewater, sewer backups, stormwater and flood-control issues within the applicable service area.
The department manages and maintains more than 15,500 city street lights.
Residential electric billing and power outages are generally handled by Rocky Mountain Power, not Salt Lake City Public Utilities.
Natural-gas billing and gas-service emergencies are handled separately from the City’s water utility account.
How to Pay a Salt Lake City Utilities Bill
Salt Lake City Public Utilities accepts online, phone, in-person, drop-box and mail payments. The direct City portal is usually the most useful route because it also gives access to billing history, multiple accounts, automatic payments and water-use information.
Pay bills, view billing history, manage multiple accounts, enroll in automatic withdrawal and set up e-statements.
Public Utilities lists phone payment through Customer Service during weekday business hours.
Visit the Public Utilities office during normal weekday business hours.
The City identifies a payment drop-off site near the fire hydrant on the north side of the building.
Use the current remittance address published by Public Utilities rather than assuming payment goes to City Hall.
After opening the official payment page
- Choose the online payment portal if you want immediate account access and payment history.
- Use phone, office, drop-box or mail information if you prefer an offline method.
- If paying online, confirm the account and service address before submitting money.
- Save the confirmation until the payment appears on your Public Utilities account.
- If you have received a shutoff notice, contact Customer Service rather than assuming a slow payment method will stop the process.
Pay Online in Five Steps
Salt Lake City Utilities Login and Registration
The Salt Lake City Public Utilities Customer Account Portal does more than accept payment. Customers can review billing history, manage multiple accounts, change a mailing address, enroll in e-statements, view water-use information and manage certain waste-container services.
Official Salt Lake City Public Utilities LoginAfter opening the official login page
- Enter the email address and password already associated with your utility portal account.
- If you have not registered, use the New Registration option.
- If you forgot the password, use the recovery option instead of creating another account.
- After signing in, confirm the service address before reviewing or paying a bill.
- Do not use the browser Back or Refresh buttons during portal navigation if the site warns against doing so.
What You Need to Register
Salt Lake City’s registration page asks for more than an email address. Have the utility bill or account record nearby before starting.
- Public Utilities account number
- House number or last name on the account
- Email address
- A password you choose for portal access
- One identity-verification field requested by the portal
- Access to your email to complete the verification link
What Is Included on a Salt Lake City Public Utilities Bill?
A Salt Lake City Public Utilities bill can contain more than water. For customers inside Salt Lake City, the City says the monthly bill may include drinking water, garbage collection, sewer, stormwater, street lighting and a franchise fee.
Salt Lake City reads City water meters and bills customers monthly.
The City’s bill explanation states that utility bills are due 21 days after the mailing date.
The City says the bill includes a 6% franchise fee on water, sewer and stormwater charges.
After opening the bill-explanation page
- Compare the services listed by the City with the line items on your bill.
- Check the mailing date and due date.
- Review water use separately from sewer, stormwater and other fixed charges.
- If the account is outside Salt Lake City boundaries, confirm which services the City actually bills at that address.
- Call 801-483-6900 if a charge still does not make sense after comparing the bill.
Start Salt Lake City Public Utilities Service
Salt Lake City now provides an online application for new Public Utilities accounts. The process begins with an address check so you do not submit identity documents for a property outside the City’s service area.
What the Online Application Currently Requires
- Verify the service address
- Verify your email using the code sent by the City
- Residential applicants upload the front of a valid photo ID
- Complete and electronically sign the application
- Commercial applicants may need Articles of Organization
- Renters must pay the required deposit before approval
Accepted identification currently includes U.S. driver licenses and state IDs, passports, U.S. visas, Tribal IDs, Permanent Resident IDs, Matricula Consular IDs, NEXUS IDs and U.S. Armed Forces IDs, among other listed forms.
Salt Lake City’s FY2027 Consolidated Fee Schedule lists a $100 residential water deposit for both City and County accounts.
The current FY2027 fee schedule lists a $30 residential water turn-on/turn-off fee.
After opening the service application
- Enter the service address and verify that it is in the Public Utilities service area.
- Enter your email and complete the verification code step.
- Upload the required documents, including the front of the requested photo ID.
- Complete and sign the application online.
- If you are a tenant or renter, contact Customer Service to pay the deposit after submission.
- If the City rejects the application, follow the rejection email and contact Customer Service promptly to avoid service interruption.
Salt Lake City Utility Rates in Effect in 2026
Salt Lake City implemented its FY2027 Public Utilities rates on July 1, 2026. This date matters: tables on the City website may label the new amounts as “2027,” even though those rates are already in effect during the second half of calendar year 2026.
Residential water pricing is tiered, so there is no single “Salt Lake City water rate” that can predict every household’s bill. Meter size and monthly water use affect the total.
Current City Residential Water Examples
These are City-published examples for residential water service, not estimates of the complete combined Public Utilities bill.
Current Sewer Examples
Residential sewer charges combine a fixed amount with a flow component based on average winter water consumption. Salt Lake City’s current examples range from $29.26 per month at about 2 CCF average winter use to $157.18 at about 15 CCF.
After opening the FY2027 rate page
- Choose water, sewer, stormwater or street-lighting information.
- Make sure you are reading the City or County water rate that applies to your address.
- For residential water, compare your monthly CCF use and meter size.
- For sewer, check your average winter consumption.
- Use the City’s calculator when you want an estimate based on your own bill values.
After opening the rate calculator
- Choose the services that apply to your account.
- Select residential, multi-family or the appropriate account type.
- Choose City or County based on the service address.
- Copy meter size, current consumption and average winter consumption from your bill.
- Run the calculator and compare its estimated water and sewer charges with the actual bill.
Salt Lake City Water Bill Assistance and Payment Plans
If the problem is affordability rather than a portal error, contact Public Utilities before the account reaches disconnection. Salt Lake City publishes both bill-assistance and payment-plan resources.
Project Water ASSIST
Salt Lake City Public Utilities partners with the Salt Lake City Chapter of The Salvation Army on Project Water ASSIST. The City’s current eligibility page says applicants must have household income at or below 150% of the Federal Poverty Line and an active disconnection notice.
After opening the assistance page
- Review the current income and disconnection-notice requirements.
- If you appear eligible, call the Salt Lake City Salvation Army or Public Utilities at the numbers listed.
- Ask what documents are required before submitting personal financial information.
- Confirm whether funding is currently available because assistance is subject to program resources.
- Keep communicating with Public Utilities about the account while assistance is being considered.
Monthly Payment Plan
Public Utilities also advises customers who are behind to call 801-483-6900 as soon as possible. The City says Customer Service may set up a monthly payment plan based on ability to pay; staying current on the agreed monthly amount prevents water-service shutoff under that arrangement.
Water, Sewer or Stormwater Emergency
Salt Lake City Public Utilities maintains a dedicated 24-hour emergency dispatch line at 801-483-6700.
Use the 24-hour dispatch number rather than waiting for normal customer-service hours.
Salt Lake City directs wastewater emergencies to the same 24-hour dispatch line.
Public Utilities directs street flooding and illegal storm-drain discharges to 801-483-6700.
During an emergency outage, the City advises against using dishwashers or washing machines until water service has been restored.
What to Do After Water Service Returns
If water appears temporarily discolored after a main repair, Salt Lake City says sediment or internal rust may have been disturbed. Try running cold water for about five minutes. If the discoloration remains, allow the water to sit for one to two hours and then run cold water again.
Official Salt Lake City Emergency Water Outage GuidanceAfter opening the emergency-water page
- Read the City’s current outage and restoration instructions.
- Do not enter work zones or interfere with repair crews.
- Limit faucet use and avoid running water-using appliances while service is off.
- After restoration, follow the City’s cold-water flushing guidance if discoloration appears.
- Call emergency dispatch if a serious water-quality or service problem continues.
Salt Lake City Public Utilities Office
Salt Lake City, UT 84115
Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
PO Box 840173
Los Angeles, CA 90084-0173
After opening the contact page
- Confirm the latest business hours before making a special trip.
- Use 801-483-6900 for billing, meter turn-on/off and ordinary account questions.
- Use 801-483-6700 for water, sewer or stormwater emergencies.
- Do not use the office address as a payment-mailing address unless the City specifically instructs you to do so.
Related Municipal Utility Guides
Salt Lake City’s account combines several municipal services rather than functioning like a single electric-company bill. If you also manage utilities in another city, these previously published guides explain similar combined billing and service systems.
Salt Lake City Utilities FAQs
1. What is the Salt Lake City Public Utilities customer-service phone number?
Call 801-483-6900 for billing, water-service, meter and general customer-service questions. Public Utilities lists normal business hours as Monday-Friday, 8:00 a.m.-5:00 p.m.
2. How do I pay a Salt Lake City utility bill online?
Use the official Salt Lake City Public Utilities payment portal linked from SLC.gov. The portal can be used to pay bills, review billing history, manage multiple accounts, set up automatic withdrawal and enroll in e-statements.
3. Does Salt Lake City charge a fee to pay Public Utilities online?
Salt Lake City Public Utilities states that its direct online bill-pay service is free. The City has warned customers that third-party payment services may charge fees or delay the delivery of payment.
4. How long do I have to pay a Salt Lake City Public Utilities bill?
The City’s bill explanation states that monthly Public Utilities bills are due 21 days after the mailing date. Use the due date printed on your individual bill when scheduling payment.
5. What is the Salt Lake City Public Utilities emergency number?
Call 801-483-6700 for a water, sewer or stormwater emergency. Salt Lake City operates this emergency dispatch line 24 hours a day.
6. Does Salt Lake City Public Utilities handle my electric or natural-gas bill?
No. Salt Lake City Public Utilities primarily handles drinking water, wastewater, stormwater/flood control and street lighting. Residential electricity is generally supplied by Rocky Mountain Power, while regulated natural-gas service in Utah is provided by Enbridge Gas Utah.
7. What do I need to start a new Salt Lake City water account?
The online application begins with address and email verification. Residential applicants must upload the front of a valid photo ID and complete the application electronically. Renters are told to pay the required deposit before approval.
8. How much is the Salt Lake City residential water deposit in 2026?
Salt Lake City’s FY2027 Consolidated Fee Schedule, effective for the current 2026-27 budget period, lists a $100 residential water deposit for City and County accounts.
9. Why is Salt Lake County water service more expensive than Salt Lake City water service?
Salt Lake City Public Utilities states that County water rates are 35% higher because customers outside the City do not pay the same Metropolitan Water District taxes or assume the same risk-related costs as Salt Lake City residents.
10. Where is the Salt Lake City Public Utilities office and payment drop box?
The Public Utilities business office is at 1530 S. West Temple, Salt Lake City, UT 84115. The City says a payment drop-off site is located near the fire hydrant on the north side of the building.
Accuracy and Official-Source Note
This page is an independent utility-information guide. Salt Lake City Department of Public Utilities remains the final authority for account balances, service availability, application approval, shutoff or reconnection status, current rates and payment processing.
Actionable details were checked against Salt Lake City’s official Public Utilities payment, customer portal, service application, bill explanation, FY2027 rate, Consolidated Fee Schedule, assistance, emergency and contact information available in September 2026.
Current utility rates took effect July 1, 2026. Salt Lake City’s service area also remains under a Stage 2 Water Shortage Advisory as of this editorial review, so drought guidance may change faster than normal account information.
Editorial verification date: September 12, 2026.