City Utilities Bill Pay, MyAccount Login, Phone Number & Outage Help

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Springfield, Missouri Utility Help

City Utilities Bill Pay, MyAccount Login, Phone Number, Outage and Service Help

Need to pay a City Utilities bill, open MyAccount, report a power outage, start or stop service, check a gas or water problem, or call Customer Service? Use the correct official route below so you do not waste time on the wrong page.

City Utilities of Springfield serves multiple utility needs, including electric, natural gas, water, transit and SpringNet. That is why the best page to open depends on your exact problem.

MyAccount Login Pay Bill Outage Center Start / Stop Service
Independent guide: This page does not collect payments, account numbers, login details or bank information. Always complete payments, outage reports and account changes only on official City Utilities pages.

What Do You Need Right Now?

Choose your situation first. This is the fastest way to reach the right City Utilities route.

Bill due Pay my bill Use MyAccount to view and pay your bill, track usage and manage account details. Go to bill pay help
Login Open MyAccount Use MyAccount for bill pay, outage reporting, usage notifications and account updates. Go to MyAccount help
No power Report outage Use MyAccount or call the outage phone line at 888-863-9001. Go to outage help
Moving Start, stop or transfer Use MyAccount, phone or in-person support to request utility service changes. Go to service request help
Gas smell Natural gas concern Leave the area first, move to a safe distance, then call 911 or City Utilities. Go to gas safety
High bill Bill higher than usual Check weather, usage, leaks, appliances and Customer Service options. Go to high bill help

City Utilities Phone Number and Hours

Customer Service Billing, MyAccount, service and account help 417-863-9000
Power Outage Line Report a power outage by phone 888-863-9001
Relay Service Hearing or speech impaired 711
Customer Service hours: City Utilities lists Customer Service representatives as available Monday–Friday, 7:30 a.m.–5:30 p.m., excluding holidays.
Before calling: Keep your account number, service address, phone number on the account, recent bill and exact issue ready.

Pay City Utilities Bill Online, by Phone, by Mail or In Person

For most customers, MyAccount is the best first step because it lets you view and pay your bill, track usage and manage account settings in one place.

Payment route Best for What to do next
MyAccount online Viewing bill, paying online, tracking usage and reporting outages. Open MyAccount, sign in, verify balance and pay.
Pay by phone Customers who prefer phone payment or cannot access the website. Open bill pay page and follow current phone payment instructions.
Pay by mail Non-urgent payment when there is enough mailing time. Check mail payment details before sending payment.
Pay in person Customers who want in-person help or proof of payment. Check in-person payment options and bring your bill or account details.
Auto Pay Avoiding missed due dates. Review Auto Pay and confirm it is active before relying on it.
  1. Open the official payment route.
    Start from MyAccount or the official Bill Pay page.
  2. Check account and balance.
    Confirm account number, service address, due date and amount before paying.
  3. Save proof.
    Keep confirmation number, receipt, bank record or payment screenshot until the account updates.
Payment safety: Do not enter account number, bank card or login details on pages that are not official City Utilities pages.

City Utilities MyAccount Login and App Help

MyAccount is the main online account route. City Utilities says customers can use it to view and pay bills, track usage and report outages.

Login Open MyAccount online Use the website if you are on desktop, laptop or mobile browser. Open MyAccount
Mobile app Download MyAccount app City Utilities lists the MyAccount app for App Store and Google Play access. Find app links

Keep ready before signing up

  • City Utilities account number.
  • Service address.
  • Phone number linked with the account.
  • Email address you can access.
  • Recent bill if you need account number help.
Helpful tip: City Utilities says the account number is located at the top right corner of the bill. If you do not have a bill, call Customer Service at 417-863-9000.
MyAccount notification tip: Set notification preferences for outage updates, budget alerts and usage notifications if available in your account.

Report City Utilities Power Outage

Power outages should be reported through MyAccount or the outage phone line. For best results, use the phone number associated with your City Utilities account.

Report online Use MyAccount to report outage online. Report in MyAccount
Call outage line Report outage by phone. 888-863-9001
Outage map Check outage activity near you. View Outage Map
  1. Check if it is only your home.
    If safe, check breakers and nearby lights before reporting.
  2. Use MyAccount or call.
    Report online through MyAccount or call 888-863-9001.
  3. Watch for updates.
    Use the outage map or MyAccount notifications for restoration updates.
Downed wire warning: Stay clear. Call 417-863-9000 and follow the voice prompts for Electric Service Problem.

Natural Gas Leak or Gas Issue: What to Do

If you suspect a natural gas leak, do not stay inside to search for the source. Safety comes first.

  1. Stop what you are doing.
    Do not operate switches, appliances, phones or anything that could create a spark near the leak.
  2. Go outside immediately.
    Move to a safe spot about three light poles or 300 feet away.
  3. Call for help.
    Call 911 or City Utilities at 417-863-9000.
Do not re-enter the building until emergency responders or City Utilities says it is safe.

Report City Utilities Water Issue

For water service problems, City Utilities directs customers to call 417-863-9000 and choose the Gas or Water Service Problem option.

Water problem Call City Utilities Use for water issue, water service problem or related utility help. 417-863-9000
High water use Check usage and leaks Higher usage can come from leaks, extra laundry, showers, watering or appliance issues. Check high bill help

Start, Stop or Transfer City Utilities Service

Use this section if you are new to Springfield, moving across town, closing service, or transferring service to another address.

Request Service Use MyAccount

Keep ready before starting or stopping service

  • Exact service address and unit number.
  • Move-in, move-out or transfer date.
  • Account holder name and contact information.
  • Current account number if transferring service.
  • Mailing address for final bill if stopping service.
Moving tip: If you rent, confirm whether utilities must be in your name or handled by the landlord/property manager before opening a new account.

Why Is My City Utilities Bill Higher Than Usual?

A higher bill does not always mean a billing error. City Utilities points to weather, increased usage, leaks or inefficient equipment as common reasons.

Possible reason What to check Next action
Weather Was the month hotter or colder than normal? Compare usage, not only dollar amount.
Increased usage More people at home, extra laundry, longer showers or more HVAC use. Use MyAccount to review usage patterns.
Water leak Running toilet, hose, irrigation, dripping fixture or hidden leak. Inspect common leak points and call if you need account review.
Old appliances / insulation Older appliances, poor insulation or inefficient heating/cooling. Review usage and check available savings or rebate resources.
Need account-specific review? Call Customer Service at 417-863-9000 if your bill looks unusual or you need payment options.

Payment Assistance, Auto Pay and Project SHARE

If you cannot pay your full bill, do not wait until the last minute. Check official payment assistance options and call Customer Service for account-specific help.

Payment help Payment Assistance Use for bill help and assistance options when available.
Auto Pay Auto Pay Use to reduce missed payment risk, but confirm Auto Pay is active before relying on it.
Gift certificates Gift Certificates Use when someone wants to help with utility costs through an official option.
Project SHARE Donate to Project SHARE Use for official donation/support information where available.
Call script: “Hello, I need help with my City Utilities bill. My account number is ____. Can you check payment assistance, billing options, Auto Pay status or any available help before my due date?”

City Utilities Springfield Map

Use the map for navigation help only. For billing, outage, gas or water problems, use the official phone numbers and official website links above.

City Utilities FAQs

How do I pay my City Utilities bill online?

Use the official City Utilities MyAccount portal to view and pay your bill online, track usage, manage account details and report outages.

Where is the City Utilities MyAccount login?

The MyAccount login is available from the official City Utilities website. Use it for bill pay, usage tracking, outage reporting, account notifications and service requests.

What is the City Utilities customer service phone number?

Call City Utilities Customer Service at 417-863-9000. Representatives are listed as available Monday through Friday from 7:30 a.m. to 5:30 p.m., excluding holidays.

How do I report a City Utilities power outage?

Report a power outage through MyAccount or call the outage phone line at 888-863-9001. You may need the phone number associated with your City Utilities account.

What should I do if I see a downed wire near me?

Stay clear of the wire and call 417-863-9000, then follow the voice prompts for Electric Service Problem. Do not touch or approach the wire.

How do I report a natural gas leak to City Utilities?

If you suspect a natural gas leak, stop what you are doing, go outside immediately, move to a safe spot about 300 feet away, then call 911 or City Utilities at 417-863-9000.

How do I report a water issue to City Utilities?

Call 417-863-9000 and choose the Gas or Water Service Problem option for water issues.

How do I start, stop or transfer City Utilities service?

Use MyAccount to request start, stop or transfer service online. You can also contact Customer Service by phone or in person for help.

Where do I find my City Utilities account number?

Your City Utilities account number is shown on the top right corner of your bill. If you do not have a bill, contact Customer Service at 417-863-9000.

Why is my City Utilities bill higher than usual?

A higher bill may be caused by weather, increased usage, more people at home, extra laundry, longer showers, water leaks, older appliances or poor insulation. Contact Customer Service if you need help reviewing your account.

Official Source Note

This independent guide summarizes official City Utilities pages to help users reach the right task faster. It cannot take payments, access accounts, restore service, report outages, fix bills, stop service or approve payment help on your behalf.

Official source Used for
City Utilities Official Website Main official source, services, quick links, MyAccount, bill pay, outage, contact and FAQs.
MyAccount Login Bill pay, account management, outage reporting, usage tracking and notifications.
Bill Pay Online, phone, mail, in-person, Auto Pay and payment assistance routes.
Outage Center Power outage reporting, outage map and outage update options.
Start / Stop Service Start, stop or transfer utility service request guidance.
Contact Customer Service Phone number, hours, support options and Customer Service routing.

Last checked: June 28, 2026. Official page layouts, phone menus, payment routes and program details can change. Always follow the latest instructions shown on the official City Utilities website after clicking.

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