Edmond Utilities: Pay Bill, Login & Phone 2026
City of Edmond Utilities • Oklahoma customer guide
If you need to pay a City of Edmond utilities bill, log in to Smart Choice, start service, deal with a late balance or report an electric outage, use the task-specific information below. Billing help and outage reporting use different City phone numbers, so calling the correct office matters.
Edmond Utility Customer Service combines billing for electric, water, wastewater, solid waste and drainage services. That means one monthly statement can include several City services even though different departments maintain the underlying systems.
Edmond Utilities Quick Answers
Registration unlocks account-specific electric and water usage data, but the City says utility payments can still be made without registering.
A deposit is also required unless the City accepts a qualifying Letter of Prior Payment History from an electric provider.
Use 405-216-7660. Have the phone number associated with the account or the utility account number ready.
How to Pay a City of Edmond Utility Bill
Edmond offers online payment, Auto Pay, phone payment, kiosks, in-person service and mail. The City’s current payment page describes Smart Choice online payment and Telepay phone payment as free.
Use for bill payment plus account tools, usage history and Auto Pay management.
The City’s free Telepay IVR accepts debit/credit card or check payments.
The Utility Customer Service lobby includes a City payment kiosk.
Use the south entrance facing Sprouts. The City identifies this location as a free kiosk.
Use the Utility Customer Service lobby during posted weekday lobby hours.
Allow sufficient mailing and processing time before the due date.
After opening the payment-options page
- Choose Smart Choice, Auto Pay, kiosk, phone, in-person or mail payment.
- Use Smart Choice when you also want to review account or usage information.
- For phone payment, call the Utility Customer Service number and use the Telepay IVR.
- If paying by kiosk, confirm you are using a City-listed location before entering account information.
- Save the receipt or electronic confirmation until the payment is reflected on your account.
Pay Online Through Smart Choice
After opening Smart Choice
- Sign in if you already registered your account.
- For a new online profile, use the registration route and have the utility account number from your statement available.
- Use the payment tools for a bill or Auto Pay setup.
- Use electric and water usage graphs when checking an unexpectedly high bill.
- If the portal does not resolve an urgent account issue, call Utility Customer Service at 405-359-4541.
Auto Pay and Average Monthly Payment
Edmond’s Auto Pay program automatically drafts utility payments. The City’s program information says the account must have a zero balance before Auto Pay enrollment.
The Average Monthly Payment Plan uses a rolling 12-month average to reduce seasonal bill swings. It is currently limited to qualifying non-solar residential customers who have lived at the same address for 12 months, have no more than two collection notices, maintain a zero balance and have Auto Pay active.
Edmond Utilities Login: What Smart Choice Can Do
Smart Choice replaced Edmond’s older eCityExpress portal. If you used the previous system, do not assume an old login automatically works; the City introduced Smart Choice as a new registration-based portal.
Once registered, customers can see next-day and historical hourly usage for electric and water service, compare consumption and use account-management and payment tools. The account number needed for registration appears on the monthly utility statement.
Compare hourly and historical electric or water consumption before assuming a meter or billing error.
The City’s Smart Choice information says the portal includes payment options and ways to report or track service outages.
Late Edmond Utility Bill, Collection Fees and Reconnection
If you know you cannot pay the full bill on time, Edmond tells customers to contact Utility Customer Service before the account becomes delinquent. Requests for payment arrangements must be made through the Utility Customer Service office; mailed requests or requests left in a night depository are not accepted as valid arrangements.
The City’s current fee schedule lists a 1.5% late penalty on qualifying outstanding balances.
Accounts entering the collection process can receive the City’s current $10 collection fee.
The fee applies when a nonpayment disconnection service order is released to the field.
The current fee schedule lists a $25 business-hours service order charge for reconnection after nonpayment.
Returned checks, drafts, credit-card or debit-card payment items can receive this fee.
The fee schedule says an additional residential deposit can be added if payment has not posted by 8:30 a.m. on the scheduled disconnection day.
After opening the delinquent-account page
- Review whether your account is simply past due or has already reached disconnection status.
- If you need an arrangement, contact Utility Customer Service before the cut-off date.
- If service is already disconnected, ask for the exact balance, fees and reconnection requirement.
- Pay using an approved City payment route and keep the confirmation.
- Do not assume payment alone has completed reconnection processing; confirm account status when timing is critical.
Start, Move or Stop City of Edmond Utility Service
New residential customers should first confirm that the address is actually within the City’s service area. Edmond then requires a new-service application and identity documentation before a service work order is created.
What New Residential Customers Need
- Be at least 18 years old
- Valid government-issued photo ID
- Completed new-service application
- Copy of the lease if renting
- Required utility deposit or qualifying prior-payment letter
- $25 service-order charge added to the first bill
Once the completed contract and deposit requirement are satisfied, the City says a work order can be created for the next business day.
Transfer requests should be received at least one business day before the requested move.
The City creates a work order for final meter readings and deactivation. Any qualifying refund is mailed with the final statement.
After opening the start/stop/move page
- Use the City’s address locator first if you are unsure whether the property is in the service area.
- For new service, open the residential application and prepare a government-issued photo ID.
- If renting, prepare a copy of the lease.
- Check whether you can provide a qualifying Letter of Prior Payment History instead of the standard deposit requirement.
- For a move or termination, submit the request with enough lead time and keep your final-bill mailing information current.
Edmond Electric Power Outage: Phone, Map and Online Reporting
Report an Edmond Electric power outage by calling 405-216-7660. The City’s outage IVR asks for either the phone number associated with the utility account or the utility account number.
Edmond Electric notes that some apparent outages are caused by a tripped breaker or blown fuse inside the property.
Keep the account phone number or utility account number ready for the automated outage system.
The City’s online outage route accepts one of those identifiers when reporting service loss.
After opening the Edmond Electric page
- Use 405-216-7660 if you want to report the outage by phone.
- For online reporting, choose the City’s outage-reporting option.
- Have the account phone number, utility account number or meter number available.
- Open the outage map if you want to see current known outage areas.
- During a major event, use the City’s linked official social channels for restoration updates.
Edmond Utility Bill Assistance
If the problem is affordability rather than a portal issue, Edmond points customers to several assistance resources. The local option most directly tied to a City utility account is the HOPE Center of Edmond.
The City says HOPE Center can assist qualifying residential customers whose account is past due or has received a cutoff notice.
The statewide 24/7 service connects residents to utility and other social-service resources.
The City’s assistance page also points to programs including LIHEAP and water-related assistance resources.
The City’s current housing-resource page lists the HOPE Center at 1251 N. Broadway in Edmond and gives 405-348-1340 as its contact number.
Official Edmond Payment Assistance ResourcesAfter opening the payment-assistance page
- Review the HOPE Center option if the account is past due or under a cutoff notice.
- Use Oklahoma 2-1-1 when you need broader local assistance referrals.
- Review the state energy or water assistance programs linked by the City.
- Contact the assistance provider directly about current eligibility and documentation.
- Continue managing any City cutoff deadline while an assistance request is being reviewed.
High Water Bill? Edmond Has a Leak Adjustment Program
Edmond’s leak-adjustment rules are unusually specific, so a customer with a sudden water-usage spike should check them before assuming the entire high bill must be paid at the original usage rate.
First Determine Which Side of the Meter Is Leaking
If the leak is in a City connection, Edmond says the City will repair it at no cost to the customer.
Turn off faucets and check the meter’s leak indicator. If it still moves, water may be flowing somewhere past the meter.
Current Leak-Adjustment Rules
- You must be a City of Edmond water account holder.
- The leak must raise consumption above your normal use.
- The leak must be repaired within two weeks of awareness.
- The request must be submitted within 30 days of receiving the high bill.
- A single adjustment can cover up to two consecutive monthly bills.
- The City requires repair details and lower subsequent consumption.
Edmond currently calculates an approved adjustment as 50% of the amount above normal average water usage, using the same billing month from the previous two years as the normal-use comparison when available.
The program is limited to two leak adjustments in a rolling 12-month period. The City also says customers remain responsible for ongoing charges while the adjustment is being reviewed, although a payment contract may be requested to help avoid interruption.
Official Edmond Water Leak Adjustment RulesAfter opening the water-leak page
- Identify whether the leak appears to be on the City side or customer side of the meter.
- Repair a customer-side leak promptly and keep receipts or other repair documentation.
- Review the City’s eligibility and calculation rules.
- Open the Leak Adjustment Form and enter the account, service address, affected bill date and repair information.
- Submit the request within the City’s 30-day high-bill deadline and continue managing the account while the request is reviewed.
Edmond Utility Rates in September 2026
Edmond’s utility bill can include several services, so a single “utility rate” is not meaningful. Electric, water and wastewater charges use different structures.
Residential Electric Rate
The current Edmond Electric R-1 residential schedule also includes applicable rate riders.
First 1,400 kWh: $0.0851/kWh. Additional usage: $0.0957/kWh.
First 600 kWh: $0.0851/kWh. Additional usage: $0.0485/kWh.
May and October are shoulder-season months at $0.0851 per metered kWh under the current R-1 schedule. A Fuel Cost Adjustment can also apply, so the energy-rate math alone does not equal the complete electric bill.
July 2026 Water and Wastewater Change
Edmond approved a substantial water and wastewater base-rate change effective July 1, 2026. For a residential 5/8-inch or 3/4-inch water meter, the current water base charge for usage up to 1,000 gallons is $32.83. The corresponding wastewater base charge is $25.00.
Residential water use above 1,000 gallons is billed in increasing usage tiers. Wastewater charges are generally based on the average metered water use from December, January and February, with the recalculated wastewater amount applying from the May statement through the following April.
After opening the utility-rates page
- Choose the service you want to check: electric, water, wastewater, solid waste or stormwater.
- For electric service, match your account to the correct residential or business rate schedule.
- For water, check your meter size and monthly gallon usage.
- For wastewater, remember that residential charges use the City’s winter-water averaging method.
- Compare the official rates with actual usage on your bill or Smart Choice account rather than estimating from another household.
What Is Included in a City of Edmond Utility Account?
Utility Customer Service handles billing for several City services, which is why an Edmond bill can be broader than a standard electric or water bill.
Edmond Electric handles the power system and outage response, while Utility Customer Service handles billing and account questions.
Water and sewer charges are billed through Utility Customer Service, with separate rate and leak-adjustment rules.
Trash collection and stormwater-related charges can also appear on the combined monthly utility statement.
Edmond Utility Customer Service Office and Payment Locations
Edmond, OK 73034
Lobby: Monday-Friday, 8:00 a.m.-5:00 p.m.
Phone: 405-359-4541
P.O. Box 268927
Oklahoma City, OK 73126-8927
Allow enough mailing time before the due date.
Free City Payment Kiosks
Edmond, OK 73034
South entrance, facing Sprouts
Edmond, OK 73034
The City also lists payment kiosks at selected Homeland, Crest and 7-Eleven locations. Check the current City payment page before traveling because third-party retail locations can change.
Related Municipal Utility Guides
If you are moving elsewhere in Oklahoma or manage utility accounts in more than one city, these existing guides cover closely related municipal billing, portal and service tasks.
Edmond Utilities FAQs
1. What is the City of Edmond Utilities customer service phone number?
Call Utility Customer Service at 405-359-4541 for billing, payment, Smart Choice login, start/stop service and account questions. Phone hours are Monday-Thursday 7:30 a.m.-5:30 p.m. and Friday 7:30 a.m.-11:30 a.m.
2. How do I pay an Edmond utility bill online?
Use the City’s Smart Choice portal. Registered users can access account-specific information and payment tools, while the City says payments can also be made without registration. Save your confirmation until the payment appears correctly.
3. Is there a fee to pay an Edmond utility bill online or by phone?
The City’s current Payment Options page describes Smart Choice online payment as free and says its Telepay IVR phone payment service has no fee. Always review the current payment screen or phone prompts before submitting.
4. What is Smart Choice and what do I need to register?
Smart Choice is Edmond’s utility customer portal and replaced eCityExpress. Registration requires the utility account number shown on your monthly statement. Registered customers can view electric and water usage data and use account-management tools.
5. How do I report an Edmond Electric power outage?
Call 405-216-7660. The automated outage system can use the phone number associated with your utility account or your utility account number. Edmond Electric also provides online reporting and an outage map.
6. How much does it cost to start residential City of Edmond utilities?
The City’s current fee schedule lists a $25 new-customer service-order charge, added to the first bill. A utility deposit is also required unless the City accepts a qualifying Letter of Prior Payment History from an electric provider.
7. What are the current Edmond utility disconnect and reconnect fees?
The current City fee schedule lists a $25 nonpayment disconnect fee and a $25 business-hours reconnection service-order charge. The full outstanding balance and applicable fees must be resolved before reconnection, and additional after-hours charges can apply.
8. Can I change my Edmond utility bill due date?
No. Edmond’s Utility Customer Service FAQ says due dates cannot be changed because of cycle billing. Qualifying residential customers may instead consider the Average Monthly Payment Plan to smooth seasonal bill amounts.
9. Can Edmond adjust a high water bill caused by a leak?
Possibly. Eligible customers must repair the leak within two weeks of awareness and request an adjustment within 30 days of receiving the high bill. An approved adjustment is currently calculated as 50% of the amount above normal average usage, subject to the City’s policy limits.
10. Where is the City of Edmond Utility Customer Service office?
The Utility Customer Service lobby is at 2824 Progressive Drive, Edmond, OK 73034. Lobby hours are Monday-Friday, 8:00 a.m.-5:00 p.m. The City also provides a free payment kiosk at this location.
Accuracy and Official-Source Note
This is an independent utility-information page. It does not replace a City of Edmond bill, Smart Choice account, collection notice, service-order confirmation or emergency instruction.
Actionable details were checked against current City of Edmond Utility Customer Service, Payment Options, Smart Choice, Utility Fee Schedule, Start/Stop/Move Service, Delinquent Accounts, Edmond Electric, Payment Assistance, Water Leak, Utility Rates and Water Resources information available in September 2026.
Utility fees, rates, assistance rules, payment locations, portal screens and office hours can change. For a cutoff deadline, outage, payment confirmation or account-specific decision, follow the latest instructions displayed by the City of Edmond.
Editorial verification: September 2026.