Bloomington Utilities: Bill Pay, Login & Phone 2026

City of Bloomington Utilities • Bloomington, Indiana

If you searched for City of Bloomington Utilities because you need to pay a bill, log in, make a quick payment, start water service or deal with a shutoff, begin with the exact task below.

City of Bloomington Utilities, often shortened to CBU, is the municipal utility for water, wastewater and stormwater. Electric and natural-gas service are separate from CBU, so do not use the water-billing portal for an electric or gas account.

Independent information: city-utilities.org is not the City of Bloomington or CBU. This page cannot access your account, accept payment, reconnect water service or change billing information. Complete account actions only through official Bloomington resources.

Bloomington Utilities Quick Answers

Billing / account help 812-349-3930

Utilities operations 812-339-1444

Customer Service 600 E. Miller Dr.

Portal methods Visa, Mastercard, Discover, eCheck

Just need to pay? Use Quick Pay

You do not need to log in. The current portal asks for your account number, including dashes, and the name exactly as it appears on the bill.

Want e-Billing or multiple accounts? Register for Utility Access

A registered profile can manage account details, multiple accounts, multiple-bill payment and electronic billing.

Already disconnected? Payment alone is not the last step

The portal says the past-due balance plus a $90 reconnect fee must be paid, then Customer Service must be contacted to restore service.

How to Pay a City of Bloomington Utilities Bill

For most customers, the current Utility Access portal is the simplest payment route. It offers Quick Pay when you do not need an account login and Sign In / Register when you want ongoing account management.

Quick Pay No login required

Enter the account number with all dashes and the name exactly as it appears on your bill.

Registered account Utility Access

Useful for account details, multi-account management, multiple-bill payment and e-Billing.

Accepted online methods Visa, Mastercard, Discover, eCheck

For card payment, the portal requires the cardholder’s name, billing address and ZIP code.

Customer Service 812-349-3930

Use when the account is past due, disconnected, difficult to locate or the online process does not resolve the problem.

Official Bloomington Utility Access & Bill Pay

After opening the Bloomington Utility Access page

Choose Quick Pay if you only need to pay and do not want to sign in.
Choose Sign In / Register if you want ongoing account access or e-Billing.
For Quick Pay, enter the account number with its dashes and the account name exactly as shown on the bill.
Confirm the bill and account before entering card or bank information.
Review any processing charge shown by the payment system before authorizing payment.
Save the confirmation until the payment appears correctly on the account.

Past-due account warning: Bloomington’s payment portal says scheduling a payment after the due date does not necessarily prevent disconnection. If your account is already late enough to be at risk, contact Customer Service rather than assuming a scheduled future payment protects the account.

Quick Pay: What You Need Before You Start

Get the current utility bill. The bill provides the exact account number and account-holder name needed to locate the account.

Enter every dash in the account number. Bloomington’s Quick Pay page specifically instructs users to include all dashes.

Type the account name exactly. Do not shorten, rearrange or substitute another household member’s name.

Verify the bill that appears. Check the service information and amount before paying.

Keep the confirmation. This is particularly important when the account is close to a shutoff or reconnection deadline.

The current Utility Access portal uses a newer identity service, but existing users can still begin with their established username and password. New users can register from the Sign In / Register screen.

Existing customer Use your existing username first

The portal instructs returning customers to enter their username and follow the authentication steps presented by the identity service.

New online account Register and verify your email

The portal sends an email to validate a new registration before full online access is established.

Official Bloomington Utilities Login / Register Portal

After opening the login portal

Choose Sign In / Register from the official Utility Access page.
If you used the previous portal login, try your existing username and password first.
For a new registration, follow the sign-up process and validate the email address sent by the identity service.
Once signed in, attach or manage the correct utility account.
If you receive identity-service emails during setup, confirm you initiated the login or registration before following them.

Do not create a login just to make one payment. Quick Pay is specifically designed for customers who only need to pay the bill without registering.

Past-Due Bloomington Utility Bill and Reconnection

The current online portal gives a clear instruction for accounts disconnected because of non-payment: the past-due balance plus a $90 reconnect fee must be paid before service can be restored.

Paying that amount does not mean you should simply wait for water service to return. Bloomington instructs disconnected customers to contact Customer Service at 812-349-3930 or utilities.cs@bloomington.in.gov to have service restored.

If service has already been disconnected: pay the required balance through the official system, keep the confirmation number and contact Customer Service. Do not rely only on a scheduled future payment.

Official Utility Access for Past-Due Payment

After opening Utility Access for a disconnected account

Locate the correct account using Quick Pay or sign in.
Review the past-due amount and reconnection information shown by the portal.
Pay the required past-due balance and applicable reconnect fee.
Save the payment confirmation.
Contact Customer Service at 812-349-3930 to complete the restoration process.

Start Bloomington Water and Sewer Service

City of Bloomington Utilities provides residential water, wastewater and stormwater service. The City’s main services directory links to the current residential water/sewer signup process.

CBU is not the electric or natural-gas utility. Starting a Bloomington water/sewer account does not establish electric or gas service. Those utilities must be handled separately with the provider serving the property.

Confirm the Bloomington service address
Use the City’s residential water/sewer signup route
Complete all identity and occupancy information requested by the current form
Choose the requested service-start date when available
Keep the submission confirmation
Call 812-349-3930 if the form cannot locate or process the property

Official City of Bloomington Services Directory

After opening the City services directory

Find the Water, Sewer, & Sanitation section.
Select Sign up for Water/Sewer Service.
Use the residential service form for a normal household account.
Enter the property and applicant information requested by the current form.
Submit the application and retain any confirmation or follow-up message.
If the address is outside normal city service or the form raises a connection issue, contact CBU Customer Service before making assumptions about availability.

Moving Out or Closing an Account

Contact CBU Customer Service before the move-out date so the utility can tell you how to close the account and issue the final bill. If you use automatic payment, check the status of AutoPay after the final bill rather than assuming every final charge will be withdrawn automatically.

Water Main Break, Sewer Problem or Stormwater Issue

CBU’s operational system covers water distribution, wastewater collection and stormwater. The utility’s general operations number is 812-339-1444.

Water service Main break or water-service issue

Use the CBU operations number when a utility-side water problem needs operational attention rather than billing help.

Wastewater Sewer system problem

CBU operates Bloomington’s sanitary sewer collection and treatment system. Give the exact location and describe whether the problem is in the street or at the property.

Stormwater Drainage or stormwater concern

CBU also operates the city’s stormwater system and provides reporting routes for stormwater concerns.

Official Bloomington Stormwater Information

After opening the Bloomington stormwater page

Review whether the issue concerns storm drains, runoff, drainage or another stormwater matter.
Use the City’s listed stormwater contact or reporting route when appropriate.
Give the exact street or property location.
Describe visible flooding, blockage, pollution or drainage conditions without entering unsafe water.

Bloomington’s water system also publishes current operational and water-quality information. If a boil-water advisory is issued, follow CBU’s current notice rather than relying on an older social-media post or neighborhood message.

What Can Appear on a Bloomington Utility Bill?

A Bloomington utility statement is not necessarily only a water charge. The account can reflect multiple municipal services, which is why a higher total does not automatically mean water consumption alone increased.

Water Metered drinking-water service

CBU treats and distributes drinking water through its municipal water system.

Wastewater Sewer collection and treatment

Wastewater charges are separate from the water-service component even though water use can affect the calculation.

Stormwater / sanitation Other city-service charges may appear

Stormwater charges and eligible sanitation charges can also be associated with the municipal utility billing system.

2026 water-rate caution: Bloomington approved a water-rate adjustment ordinance in late 2025, and water rates remain subject to the Indiana regulatory process. For a current 2026 charge, use the tariff and rate information linked by CBU or the rate shown on your actual bill instead of relying on an older rate table.

Bloomington Utility Payment Help

If you know you cannot pay the full balance, contact Customer Service before shutoff rather than waiting for the account to reach reconnection status.

Payment difficulty Ask CBU about a payment arrangement

Customer Service can explain which payment-plan or assistance options are currently available for the account.

Local assistance Ask about current community-assistance routing

CBU has worked with South Central Community Action Program on utility assistance. Program eligibility and funding can change, so confirm current requirements before submitting documents.

Call before disconnection if possible. Once service is disconnected for non-payment, Bloomington’s current portal requires the overdue balance plus the $90 reconnect fee before restoration.

Official CBU Customer Service Contact

After opening the CBU contact page

Use 812-349-3930 for billing and account assistance during Customer Service hours.
Have the account number and service address available.
Explain whether the bill is current, past due or already disconnected.
Ask specifically about any payment arrangement or assistance option currently available.
Do not send banking details or identity documents to an unofficial website.

What Bloomington Customers Should Know About CBU

City of Bloomington Utilities is a municipally owned water, wastewater and stormwater utility. It is not Bloomington’s electric company. That distinction matters because a search for “Bloomington utilities” can lead to several different providers and account systems.

CBU’s drinking-water system is centered on the Monroe Water Treatment Plant and its regional water infrastructure. Bloomington also maintains wastewater treatment facilities and a stormwater system regulated as a municipal separate storm sewer system.

Another local detail worth knowing is that CBU’s water infrastructure extends beyond a simple city-center customer base. Service and wholesale arrangements reach into Monroe County and surrounding areas, so an address outside the most obvious downtown boundary should be checked rather than assumed to be outside CBU’s system.

City of Bloomington Utilities Office, Phone & Address

City of Bloomington Utilities Utilities Service Center

600 E. Miller Drive
Bloomington, IN 47401

Customer Service: 812-349-3930
Utilities: 812-339-1444
Fax: 812-331-5407

Customer Service hours: Monday-Friday, 8:00 a.m.-5:00 p.m., excluding City holidays.

Email Utilities Customer Service

utilities.cs@bloomington.in.gov

Use email for non-urgent billing and account questions. For an active operational problem, use the appropriate utility phone route instead of waiting for email.

If you are moving or manage utility accounts in more than one city, these existing city-utilities.org pages cover similar municipal water, sewer, stormwater or multi-service billing tasks.

Bloomington Utilities FAQs

1. What is the City of Bloomington Utilities customer service phone number?

Call CBU Customer Service at 812-349-3930 for utility billing, account access, payment and reconnection questions. Customer Service hours are Monday-Friday, 8:00 a.m.-5:00 p.m., excluding City holidays.

2. Can I pay a Bloomington utility bill online without logging in?

Yes. The current Utility Access portal offers Quick Pay without a login. You need the account number with all dashes included and the name exactly as it appears on the utility bill.

3. What payment methods does Bloomington Utility Access accept?

The current portal lists Visa, Mastercard, Discover and eCheck. Card payments require the cardholder’s name, billing address and ZIP code.

4. What is the difference between Quick Pay and registering for Utility Access?

Quick Pay is for a one-time payment without logging in. A registered Utility Access account can provide account details, multi-account management, multi-bill payment and e-Billing.

5. What happens if my Bloomington water service was disconnected for non-payment?

The current portal says the past-due balance plus a $90 reconnect fee must be paid before restoration. After paying, contact Customer Service at 812-349-3930 or utilities.cs@bloomington.in.gov to have service restored.

6. Does scheduling a Bloomington utility payment after the due date stop disconnection?

Not necessarily. Bloomington’s payment portal specifically warns that an account may still be disconnected when a payment is scheduled after the due date. Contact Customer Service if the account is already past due or near shutoff.

7. How do I start water or sewer service in Bloomington?

Use the City of Bloomington Services directory, find the Water, Sewer, & Sanitation section and select Sign up for Water/Sewer Service. Complete the current residential form and keep the submission confirmation.

8. Does City of Bloomington Utilities provide electricity or natural gas?

No. City of Bloomington Utilities is the municipal water, wastewater and stormwater utility. Electric and natural-gas service are provided separately, so those bills and outages do not use the CBU payment portal.

9. Who do I call for a Bloomington water, sewer or stormwater operational problem?

The City lists 812-339-1444 as the Utilities operations contact. For routine billing and account questions, use Customer Service at 812-349-3930 instead.

10. Where is the City of Bloomington Utilities office?

City of Bloomington Utilities is located at 600 E. Miller Drive, Bloomington, IN 47401. Customer Service hours are Monday-Friday from 8:00 a.m. to 5:00 p.m., excluding City holidays.

Official Source & Accuracy Note

This independent article was reviewed against the current City of Bloomington Utilities payment portal, Utility Access login and Quick Pay pages, City services directory, Utilities contact information, stormwater information and current municipal utility materials available in September 2026.

Payment processors, service rules, reconnect fees, rates, assistance programs and portal screens can change. For a shutoff deadline, current water rate or account-specific issue, use the latest information shown by City of Bloomington Utilities.

Editorial verification date: September 12, 2026.