Gastonia Utilities: Pay Bill, Login & Phone 2026
City of Gastonia utilities • North Carolina customer guide
Need to pay a City of Gastonia utilities bill, log in to Customer Self Service, make a one-time payment, report an electric or water outage, or start service? The important detail is choosing the right official route: Gastonia uses separate pages for full account access and one-time Paymentus payments.
A Gastonia utility account can involve electric service, Two Rivers Utilities water and wastewater, garbage, recycling or stormwater charges depending on the property. This guide separates those tasks so you can reach the right portal or phone number without exposing account information to an unrelated website.
Gastonia Utilities Quick Answers
Keep your utility account number, 5-digit billing ZIP code and email address ready before opening the one-time payment page.
CSS is the better choice when you need your bill, account activity, payment history or a service request rather than only a one-time payment.
The current CSS login page says the utility-payment mailing address changed effective April 1, 2026. Use the remittance address printed on your current bill.
How to Pay a City of Gastonia Utility Bill
Gastonia’s quickest payment route is the City’s authorized Paymentus page. You can also use Customer Self Service, pay by phone, use automatic bank draft or use one of the City’s payment kiosks.
Use your account number and 5-digit billing ZIP code. An email address is also required for confirmation.
Useful when you also need account activity, bills, payment history or account-related requests.
Paymentus phone payment. Keep the account number and billing ZIP code available.
The City’s automated Customer Service line provides account information and routes payment or payment-arrangement functions.
The City currently lists five utility-payment kiosks, including one outside the Garland Business Center and four retail locations.
After opening the official Paymentus page
- Confirm the page identifies the payment type as Utility Bill for the City of Gastonia.
- Enter the account number exactly as shown on your utility bill.
- Enter the 5-digit billing ZIP code from the bill.
- Provide and confirm your email address so Paymentus can send payment confirmation.
- Review the convenience fee before completing the transaction.
- Submit once and save the confirmation email or verification screen.
Current Gastonia Online and Phone Payment Fees
Gastonia’s authorized Paymentus page currently states that convenience fees apply to online and phone transactions.
The fee increases at each $400 payment increment. Paymentus currently lists a maximum payment amount of $4,800 for these methods.
Paymentus currently lists the ACH/eCheck maximum payment amount as $25,000.
Five-Step Gastonia One-Time Payment Process
City of Gastonia Utilities Login: Customer Self Service
Customer Self Service, usually shortened to CSS, is Gastonia’s full account portal. It is different from the Paymentus one-time payment page.
The current portal accepts an 8-digit utility account number or registered email address together with the account password.
CSS can be used to access account information, view bills, make payments and submit certain requests or inquiries.
After opening the CSS login page
- Existing users can enter their 8-digit account number or registered email address.
- Enter the CSS password associated with the account.
- If you have never registered, use the new-user registration link shown on the portal.
- Once logged in, verify the service address before paying or submitting a service request.
- If you only want to make a one-time payment, the separate authorized Paymentus route may be faster.
Gastonia Utilities Phone Numbers: Use the Right Line
Gastonia uses different numbers for billing, Paymentus payments, automated outage reporting and after-hours emergencies. Using the correct one can save time.
Billing, account information, service requests, payments and payment-program questions.
Dedicated authorized utility-payment number. Have your account number and billing ZIP code ready.
City number for reporting electric, water or sewer outages.
Use for a City of Gastonia utility-service emergency outside regular Customer Service hours.
After opening the Utility Customer Service page
- Use Customer Self Service for account-specific online work.
- Use Online Utility Payment if you only need a one-time Paymentus payment.
- Use Apply for New / Transfer Service when moving.
- Use Report an Outage for electric, water or sewer interruption instructions.
- For an urgent after-hours utility problem, use the emergency phone number rather than a general email.
Start, Transfer or Disconnect Gastonia Utility Service
New and transferred service should be requested at least two working days before you need the change. Gastonia provides secure online applications for both new customers and existing customers moving to another City or Two Rivers Utilities service address.
New Residential Service Checklist
- Residential Utility Service Application
- Proof of legal occupancy at the service address
- U.S. government-issued photo identification
- Notarized Identity Verification Form if applicable
- Co-applicant form for applicable adult occupants
- Required security deposit after credit review
Property owners can use closing documents or an offer to purchase as proof of occupancy. Renters can use a lease agreement or the City’s utility-verification form.
Gastonia performs a credit check when establishing residential utility service because electric, water and sewer charges are billed after use. If a security deposit is required, it must be paid before service can be connected.
After opening the new or transfer service page
- Choose the residential new-service or transfer-service route that fits your situation.
- Complete the secure online application.
- Upload proof of legal occupancy and identity documentation.
- For a rental with applicable adult occupants, complete the required co-applicant process.
- Submit the request at least two working days before service is needed.
- Watch for contact from a Customer Service representative about any deposit or missing documentation.
Stopping Service
Current customers can request disconnection through Customer Self Service or the City’s online Disconnect Utility Service Application. Gastonia asks customers to allow at least two working days for the request to be received and processed.
The meter is read on the scheduled disconnect date for the final bill. If your account has a deposit, the City says it is applied to final charges first; any remaining deposit balance is refunded.
Official Gastonia Disconnect Service InstructionsAfter opening the disconnect-service page
- Use CSS if you already have registered online account access, or use the disconnect application provided by the City.
- Enter the requested service and forwarding information accurately.
- Submit the request at least two working days before the desired disconnect date.
- Expect the meter to be read on the scheduled disconnect date.
- Watch for the final bill at your new mailing address.
Report a Gastonia Electric, Water or Sewer Outage
Gastonia and Two Rivers Utilities use the same outage-reporting system for electric, water and sewer problems. The City currently lists 704-866-6823 as the automated outage-reporting number.
Report through the City’s outage route or COG-TRU Outages mobile app.
The same City outage page provides the water-outage reporting path.
Use the sewer reporting option on the official Gastonia outage page.
After opening the Gastonia outage page
- Choose electric, water or sewer based on the service that is out.
- If you use the COG-TRU Outages app, add your service account before an outage occurs when possible.
- The app requires your utility account number when setting up service locations.
- When an outage occurs, choose the affected account and submit the outage report.
- For a downed power line or life-threatening emergency, use the emergency phone guidance instead of approaching the hazard.
COG-TRU Outages App: What the City Says to Set Up
The City’s free COG-TRU Outages app supports multiple utility services and locations. Gastonia instructs users to open Account Management, add the utility account and then select the affected service when reporting an outage.
This can be useful for customers who manage more than one City or Two Rivers Utilities service location, but the account needs to be set up in the app before it can be selected for outage reporting.
Past-Due Bill, Payment Arrangements and Assistance
Gastonia’s current Utility Customer Service section identifies several programs for customers with special billing circumstances, including a Pay Arrangement program, a Medical Alert program and a Delayed Disconnection Policy during severe weather.
Call Customer Service at 704-866-6714 or use eligible account tools. Do not wait until after service is disconnected to find out what options remain.
The City lists Medical Alert among its special payment programs. Contact Customer Service for the current requirements.
Gastonia lists a severe-weather disconnection policy among its special customer programs. Eligibility and timing depend on current City rules.
After opening the special-payment-program page
- Review the programs listed by Utility Customer Service.
- Call 704-866-6714 for the current eligibility rules that apply to your account.
- Have the utility account number and bill or disconnection notice ready.
- If the problem involves a high bill, leak or unusual account circumstance, explain that specifically when requesting assistance.
Good Neighbor Program
Gastonia’s Good Neighbor Program is a donation program rather than a direct City eligibility program. Customer donations are forwarded to Crisis Assistance Ministries of Gastonia, which helps people with utility bills during financial hardship.
Official Gastonia Good Neighbor ProgramAfter opening the Good Neighbor page
- Read the City’s explanation of one-time and recurring customer contributions.
- If you are seeking help rather than donating, note that the City identifies Crisis Assistance Ministries as the organization providing assistance.
- Contact the appropriate assistance provider for current qualification requirements.
- Do not send financial documents or utility credentials to city-utilities.org.
What Can Appear on a Gastonia Utility Bill?
Gastonia bills more than one municipal service. Depending on your address and account, charges can involve electricity, water, wastewater, solid waste and stormwater.
Gastonia is a public-power community and publishes separate residential, commercial, industrial and outdoor-lighting electric rates.
Two Rivers Utilities is Gastonia’s regional water and wastewater operation and serves Gastonia plus a number of surrounding communities.
The City’s current rate page lists a residential garbage fee of $14 per cart per household and a $5 monthly stormwater charge per residential ERU.
After opening the utility-rates page
- Choose electric rates if you are checking a power charge.
- Choose water/sewer rates for Two Rivers Utilities usage charges.
- Use the garbage and stormwater sections for current City service fees.
- Compare the applicable rate category with the services actually listed on your bill.
Gastonia Utility Customer Service Office
Gastonia, NC 28052
Hours: Monday-Friday, 8:30 a.m.-5:00 p.m., excluding City holidays.
Gastonia, NC 28053-1748
Phone: 704-866-6714
Fax: 704-869-1055
Related Utility Guides
If you are moving within North Carolina or manage municipal utility accounts in more than one city, these published guides cover similar portal, payment and service tasks.
Gastonia Utilities FAQs
1. What is the City of Gastonia Utilities customer-service phone number?
Call Utility Customer Service at 704-866-6714 for billing, account, payment-program and service-request help. The walk-in office is open Monday-Friday, 8:30 a.m.-5:00 p.m., excluding City holidays.
2. What do I need to make a one-time Gastonia utility payment online?
The authorized Paymentus one-time payment page asks for the utility account number, 5-digit billing ZIP code and email address. Paymentus provides instant payment verification and an email confirmation.
3. What convenience fee does Gastonia charge through Paymentus?
Paymentus currently lists a $2.95 fee for card, PayPal and Venmo payments in each $400 increment, with a $4,800 maximum payment. ACH/eCheck currently carries a $2.95 fee with a $25,000 maximum payment.
4. How do I log in to Gastonia Customer Self Service?
Open the official CSS portal and enter your 8-digit City of Gastonia utility account number or registered email address plus your password. New users can use the registration link on the portal.
5. Where should I mail a Gastonia utility payment in 2026?
Use the payment remittance address printed on your current utility bill. Gastonia’s CSS portal says the utility-payment mailing address changed effective April 1, 2026, so older payment addresses should not be relied on.
6. What number do I call to report a Gastonia electric, water or sewer outage?
The City lists 704-866-6823 for automated outage reporting. You can also use the official outage page or the COG-TRU Outages mobile app. Stay away from downed power lines.
7. What is the after-hours emergency number for Gastonia utilities?
For an after-hours City utility-service emergency, Gastonia lists 704-866-6843. For a life-threatening emergency or a downed power line, follow the City’s emergency guidance and call 911 or the outage-reporting number.
8. What do I need to start or transfer residential utility service in Gastonia?
You generally need the appropriate utility application, proof of legal occupancy, identity verification and any required security deposit. Gastonia asks customers to allow at least two working days to process new or transferred service requests.
9. What happens when I disconnect Gastonia utility service?
The City asks for at least two working days to process the request. The meter is read on the scheduled disconnect date, a final bill is sent to your forwarding address, and any deposit is applied to final charges before a remaining balance is refunded.
10. Can I sign up for Gastonia Budget Billing in 2026?
No new Budget Billing enrollment is currently offered. Gastonia says existing Budget Billing customers may continue, but if they terminate the plan they cannot reactivate it later.
Accuracy and Official-Source Note
This independent guide organizes information from the City of Gastonia, Two Rivers Utilities, Customer Self Service and the City’s authorized Paymentus payment page. It is designed to help users choose the correct official route without representing itself as the utility provider.
Payment fees, account screens, mailing addresses, office access, service requirements and utility rates can change. Account-specific instructions displayed by the City or its authorized payment processor should take priority when you complete a transaction.
Editorial verification date: September 12, 2026.