Roseville Utilities: Pay Bill, Login & Phone 2026
City of Roseville, California • Utility Customer Care
If you need to pay a City of Roseville utilities bill, sign in to Customer Self Service, make a one-time payment, start or stop service, report an outage or speak with Customer Care, the quickest route depends on the exact problem.
Roseville’s city utility bill can include electricity, water, wastewater and refuse service. Electric service is provided by Roseville Electric Utility, while Environmental Utilities handles water, sewer, trash, recycling and related services.
Roseville Utilities Quick Answers
You can log in or make a one-time payment without creating a full online account.
Roseville says residential customers can pay by bank account or supported card without a utility payment fee.
Payment arrangements must be established before the final payment date shown on the notice.
How to Pay a City of Roseville Utilities Bill
Roseville offers several payment methods. If the account is already past due, use an option that posts quickly and keep the confirmation rather than relying on a drop-box payment that may not post until the next business day.
Use Customer Self Service. You can pay immediately, schedule a future payment or make a one-time payment without logging in.
Use AutoPay in the online account or ask Customer Care about Automated Bank Draft.
Call 916-774-5300. Roseville’s automated payment system is available 24 hours a day, seven days a week.
Pay the full past-due balance through an approved method. Roseville says the reconnection order is then generated automatically.
Pay now, schedule a payment, use one-time payment, set up AutoPay, pay by text or choose paperless billing.
Automated payments are available 24/7. Residential customers can use bank information or supported cards.
Cash, check, money order and supported cards are accepted at Utility Customer Care.
Payments received after 4:00 p.m. are not posted until the next business day.
After opening the official payment page
- Choose Customer Self Service, automated phone payment, AutoPay, bank draft, in-person payment or another listed option.
- If paying online, use the Customer Self Service link provided by the City.
- Verify your service address and account before entering bank or card information.
- Check the amount and payment date before submitting.
- Keep the confirmation email or confirmation screen until your balance updates.
Roseville Online Payment Fees in 2026
| Customer / method | City-listed fee | Important detail |
|---|---|---|
| Residential bank-account payment | No fee | Available through Customer Self Service. |
| Residential supported card payment | No fee | Roseville lists Visa, Mastercard and Discover on its current payment page. |
| Residential automated phone payment | No fee | Bank account or supported card can be used. |
| Commercial bank-account payment | No fee | Available online; automated phone payments for commercial customers use bank-account information. |
| Commercial card payment | 2.95% or $1.95 minimum | Current City guidance applies this fee to qualifying commercial card transactions. |
How to Pay Roseville Utilities Online
After opening Customer Self Service
- Use Login if you already registered.
- Use the registration option if you need online account access.
- Use the one-time payment option if you do not need to log in.
- Enter an email address you can access because Roseville uses email for payment confirmation.
- After payment, review Account Transaction History if you want to confirm that the transaction posted.
Roseville Utilities Login: What You Can Do Online
Roseville’s Customer Self Service system is more useful than a simple payment page. Registered customers can review bills, payment history and account details, enroll in AutoPay, use pay-by-text and switch to paperless billing.
Roseville directs customers to Account Transaction History, where available bills can be opened as PDFs.
Accounts registered under the same email can be linked so related accounts appear together.
Roseville describes Budget Billing as a free plan that evens out seasonal utility-cost swings.
After opening My Utility Account
- Choose Account Login if you want full Customer Self Service access.
- Choose Quick Pay if you only need a one-time payment.
- Use Utility Rates if you are checking a bill amount rather than a payment problem.
- Use the contact numbers on the same page for water, wastewater or trash service issues.
City of Roseville Utilities Phone Numbers
Billing questions, payments, account changes, start/stop service and payment arrangements.
Alternate toll-free route for utility account and service assistance.
Current City contact number for Roseville Electric Utility, including power-outage reporting.
Water leaks, pressure problems, interruptions, water-quality concerns and wastewater emergencies.
Missed pickups and changes to garbage, recycling or green-waste service.
After opening the Customer Care contact page
- Use 916-774-5300 for billing, payments or account service.
- Use 916-774-5750 for water or wastewater service problems and emergencies.
- Confirm current office hours before traveling to the counter.
- Keep the account number, service address and payment confirmation ready when calling about a specific bill.
Start, Stop or Transfer Roseville Utility Service
Roseville allows utility service requests to be submitted up to 60 days in advance. The City asks customers to provide at least two business days’ notice when establishing, canceling or transferring service.
- Service address
- Requested service date
- Customer name
- Social Security number when required
- Driver’s license or state ID information
- Current employer
- Phone number
- Different mailing address, if applicable
Roseville says deposits may be required and can depend on the service location and customer payment history.
New residential customers may request a utility credit inquiry in an effort to waive deposit requirements.
The City says required utility deposits can typically be divided into installments on monthly utility bills.
Same-Day Service Requests
Roseville currently states there is no fee for residential same-day service requests during regular business hours. An $85 charge applies to same-day service outside regular hours.
After-hours same-day service is offered Monday-Friday from 5:00 p.m. to 8:00 p.m., is subject to availability and is not processed on weekends or City holidays.
Official Roseville Start / Stop Service InformationAfter opening the official account page
- Open the Start & Stop Service section.
- Check whether you are starting, canceling or transferring service.
- Choose a date and allow at least two business days when possible.
- Prepare the identity and service-address information listed by the City.
- Call Customer Care at 916-774-5300 to complete the request and ask whether a deposit applies.
Past-Due Roseville Utility Bill, Late Fees & Reconnection
Roseville’s current billing FAQ says utility bills are due on receipt and the regular due date must be at least 21 days after the invoice date. If payment is missed, the City mails a reminder notice.
The FAQ also states there is a 10-day grace period before a 5% late fee is assessed. If you cannot pay by the final date shown on the reminder notice, call Customer Care before that date to discuss a payment arrangement or partial-payment option.
Call 916-774-5300 before the final date to pay. Roseville says arrangements are available under certain conditions.
As long as the arrangement remains current, Roseville says it prevents disconnection.
The City says a 24-hour disconnection notice can follow, and future payment arrangements may no longer be available.
Pay the total past-due balance. A reconnection order is then generated; most reconnections are completed by 5:30 p.m. on the payment date.
After opening the billing FAQs
- Open the Payment Options or Payment Arrangements section.
- Compare the due date and final date to pay with your actual bill or notice.
- If you need an arrangement, call Customer Care before the final date.
- If service was disconnected, pay the full past-due amount and keep the payment confirmation.
- Check account history or call 916-774-5300 to verify that the payment processed.
Roseville Electric Outage, Water Emergency & Trash Problems
Different Roseville utility problems use different phone numbers. Calling Utility Billing for a sewer backup or a missed trash pickup can slow down the response.
Call 916-797-6937 or use the outage-reporting route on the official Roseville Electric page.
Call 916-774-5750, including for after-hours water-service emergencies.
Roseville asks customers with sewer-backup issues to call 916-774-5750. The service is available 24/7.
Call 916-774-5780 for missed pickup or changes to garbage service.
After opening the Roseville Electric page
- Select the outage-reporting option from the Electric Utility page.
- Check the current outage information if you want to see known interruptions.
- Use the City’s current reporting method for your service address.
- For life-threatening hazards, use 911 rather than waiting on an online outage tool.
After opening Environmental Utilities customer service
- Choose the service that is actually affected: water, sewer or trash/recycling.
- For water or wastewater emergencies, use 916-774-5750.
- For missed trash pickup or a service change, use 916-774-5780.
- Use Utility Customer Care separately for billing or account setup.
Roseville Utility Bill Assistance & Budget Options
If the problem is affordability rather than a login issue, call Customer Care before the final date to pay. Roseville says staff may be able to discuss a payment arrangement, due-date extension or partial payment.
Roseville’s July 2026 electric-rate schedule says income-qualified residents may be eligible for a 20% Electric Rate Assistance Program discount.
Qualifying residents may receive a 50% discount on the first 500 kWh and 20% on other kWh under the Medical Rate Assistance Program.
Roseville describes Budget Billing as a free plan designed to make monthly utility costs more predictable.
After opening the assistance page
- Review the current utility assistance programs.
- If your bill is already becoming difficult to pay, call Customer Care first.
- Ask whether a payment arrangement, due-date extension, partial payment or rate-assistance program fits your situation.
- Use only the City’s official application process for income or medical documentation.
Roseville Utility Rates in 2026
Roseville publishes separate electric rates and Environmental Utilities rates. That distinction matters because the electric bill is usage-based, while water, wastewater and waste charges have their own structures.
Residential Electric Rates Effective July 1, 2026
| Electric charge | 2026 rate |
|---|---|
| Basic Service Charge | $30.00 per meter per month |
| Tier 1 energy — up to 500 kWh/month | $0.1469 per kWh |
| Tier 2 energy — over 500 kWh/month | $0.1912 per kWh |
| Renewable Energy Surcharge | $0.0056 per kWh |
| Greenhouse Gas Surcharge | $0.0002 per kWh |
| FY2027 Hydroelectric Adjustment | $0.00163 per kWh |
| State Energy Surcharge | $0.00030 per kWh |
After opening the electric-rate page
- Confirm the effective date shown on the page.
- Use the Residential section if you have a household account.
- Separate the Basic Service Charge from the per-kWh energy tiers and surcharges.
- Check special residential rates if you are researching assistance eligibility.
Typical Water, Wastewater & Waste Bill — FY2026-27
Roseville’s Environmental Utilities rate page gives the following example for a typical single-family residential customer after the July 2026 adjustment.
| Service | Typical monthly amount |
|---|---|
| Water | $58.24 |
| Wastewater | $57.34 |
| Waste services | $38.24 |
| Typical combined total | $153.82 |
After opening the Environmental Utilities rate page
- Open the current 2025-2027 rate section.
- Compare water, wastewater and waste services separately.
- Check the assumptions below the residential example before comparing it with your bill.
- If your water comes from another agency, use that provider’s rate information instead.
Roseville Utility Customer Care Office & Payment Drop Boxes
Roseville, CA 95678
Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Roseville lists this as the authorized in-person Utility Customer Care location for account payments and customer assistance.
Utility Payment Drop Boxes
- Drive-up box: East Washington between Vernon Street and Atlantic Street.
- Walk-up box: near 116 South Grant St., Suite 100, on the walkway from the parking garage between the building and the bank.
Related City Utility Guides
If you are moving within California or comparing how community-owned utility systems handle billing and service, these previously published guides may help with the next account you need to manage.
Roseville Utilities FAQs
1. What is the City of Roseville Utilities customer service phone number?
Call Utility Customer Care at 916-774-5300 for billing, payments, account questions and start/stop service. Roseville also lists the toll-free number 800-767-3142. Phone hours are Monday-Friday, 8:00 a.m.-5:00 p.m.
2. Can I pay a Roseville utility bill online without logging in?
Yes. Roseville’s Customer Self Service system provides a one-time payment option that does not require a full account login. Start from the City’s official utility-payment page so you use the correct portal.
3. Does Roseville charge residential customers a fee to pay utilities online?
Roseville currently says residential customers can pay by bank account or supported card without a City utility payment fee. Commercial card transactions may be subject to a 2.95% fee with a $1.95 minimum.
4. What happens if my Roseville utility service is disconnected and I pay the balance?
Roseville says that after the total past-due balance is paid, a reconnection order is generated. Most reconnections can be completed by 5:30 p.m. on the day the payment is made.
5. How far in advance can I start or stop Roseville utilities?
Roseville says service requests can be submitted up to 60 days in advance and asks customers to provide at least two business days’ notice when establishing, canceling or transferring service.
6. Is there a fixed deposit for new Roseville utility customers?
No single universal deposit amount is published for every address. Roseville says deposits can vary by service location and account history. New residential customers may request a utility credit inquiry in an effort to waive a deposit.
7. What number should I call for a Roseville water or sewer emergency?
Call 916-774-5750 for water leaks, pressure problems, interruptions, water-quality concerns and wastewater or sewer emergencies. Roseville states wastewater emergency help is available 24 hours a day.
8. How do I make a payment arrangement with Roseville Utilities?
Call Customer Care at 916-774-5300 or visit 116 South Grant St., Suite 100. Roseville says arrangements must be established before the final date to pay, and an arrangement that remains current can prevent disconnection.
9. What are Roseville’s residential electric rates in 2026?
Effective July 1, 2026, Roseville lists a $30 monthly Basic Service Charge, $0.1469 per kWh for the first 500 kWh and $0.1912 per kWh above 500 kWh, plus applicable electric surcharges.
10. Where is the Roseville Utility Customer Care office?
The City of Roseville Utility Customer Care office is at 116 South Grant St., Suite 100, Roseville, CA 95678. Published counter hours are Monday-Friday, 8:00 a.m.-5:00 p.m.
Official-Source & Accuracy Note
This page is an independent utility-information guide. It does not process Roseville utility payments, access customer accounts, change service or represent Roseville Electric Utility or Environmental Utilities.
Payment methods, fees, service-request rules, deposits, assistance programs, rates and contact information were reviewed against current City of Roseville Utility Customer Care, Customer Self Service, Roseville Electric Utility and Environmental Utilities information available in September 2026.
For time-sensitive matters—especially a final payment date, disconnection, same-day service request or emergency—follow the current instruction on the official Roseville page or contact the City directly.
Editorial verification date: September 12, 2026.