Maryville Utilities: Bill Pay, Login & Phone 2026
City of Maryville, Tennessee • Electric, water & sewer customer help
If you searched for City of Maryville utilities because you need to pay a bill, sign in, start service or report an outage, the first thing to know is that billing and field-service issues use different City departments and phone numbers.
Customer Service handles utility accounts, payments and connections. The Electric Department handles the physical power system, while Water & Sewer Operations handles water and wastewater emergencies. Maryville does not provide natural gas service.
Maryville Utilities Quick Answers
The City says online payments normally credit within 24 hours but recommends allowing 48 hours to help ensure on-time posting.
If the account is in disconnect status three or fewer days before shutoff, Maryville says the online portal and automated phone payment system will not accept the payment.
The transaction fee is assessed by the City’s third-party payment vendor. Mail, drop box, bank bill pay and automatic bank draft have no City-listed transaction fee.
How to Pay a City of Maryville Utility Bill
The safest payment method depends on how close you are to the due date or disconnect date. Maryville provides several no-fee options as well as online and phone payment through a third-party processor.
Use the online portal, phone payment, mail, drop box, bank bill pay or automatic bank draft.
Online payment may still work, but the City recommends allowing 48 hours. Keep the payment confirmation and monitor posting.
Do not expect the portal or IVR to accept payment. Call Customer Service at 865-273-3456.
Consider mail, check drop-off, your bank’s bill-pay service or Maryville’s free TAPS automatic bank draft.
Credit card, debit card or e-check. A 2.85% transaction fee applies.
Available 24/7 for utility bill payment. The 2.85% transaction fee applies.
Free automatic deduction from your bank account on the normal payment due date.
Include the account number on the check or money order, especially if the bill stub is missing.
Use the white drop box near the west end of the parking area. Check or money order only; do not leave cash.
After opening the City payment page
- Read the disconnect-status warning before using the online portal.
- Choose the utility-payment link, not the separate property-tax payment route.
- Review the 2.85% processing fee for card or e-check payment.
- Confirm the account and amount before submitting.
- Save the payment confirmation and allow enough time for the payment to post.
How to Pay Maryville Utilities Online
After opening the authorized payment portal
- Existing users can sign in with their registered credentials.
- New users can choose Sign Up Now.
- If you do not want an account login, choose Make a One-Time Payment.
- For enrollment, keep the account number and five-digit ZIP code printed on your statement ready.
- Use an email address you can access and save the resulting payment record.
Maryville Utilities Login, Registration & Account Tools
Maryville’s self-service system is provided through Utilitec’s payment platform. Registered users can manage more than one account under one login, schedule future one-time payments and manage billing notifications by email or text.
The payment portal asks for your utility account number and the five-digit ZIP code printed on the statement when enrolling.
Use the portal’s secure one-time-payment route when you only need to make a payment and do not want to enroll.
The City’s current payment page lists multi-account management as an available portal feature.
Other Online Account Features
- Paperless billing.
- View bills from email.
- Email and SMS bill notifications.
- Pay through text messaging or online.
- Schedule a future-dated one-time payment.
- Split a payment between two payment methods.
City of Maryville Utilities Phone Numbers
Billing, payments, connections, disconnections, account questions and new service.
Automated utility payment line available 24 hours a day, seven days a week.
Automated 24/7 power-outage reporting line.
Water and wastewater service questions and emergencies during department hours.
Published 24/7 after-hours emergency route for water and wastewater problems.
Late Maryville Utility Bill & Disconnect Status
Maryville’s current Customer Service policy summary says utility bills are issued monthly and the due date is at least 15 days from the bill date. Payments made after the due date are subject to a 5% late-payment charge.
The City also says a one-time courtesy adjustment of a late fee per account may be allowed. That is not an automatic waiver, so contact Customer Service if you want to ask whether your account qualifies.
Check the current balance and late charge, then use an available payment method before the account enters disconnect status.
Call Customer Service rather than assuming an online or IVR payment will be accepted.
After opening the Customer Service page
- Review the Utilities Payment Options section.
- Check the current fee and payment method that applies to you.
- Review the City’s billing-policy summary for the due-date and late-payment rules.
- If your account is in disconnect status, call Customer Service before choosing a payment route.
Start or Disconnect Maryville Utility Service
Maryville’s 2026 residential-service packet is unusually specific about what must be submitted. The City can accept completed new-service forms electronically, by drop box or by mail, but all required documents must be included.
- Completed new-service forms
- Photo ID such as driver’s license or passport
- Signed lease if renting
- Purchase contract if buying
- Working daytime phone number
- Requested service-start date
2026 Residential Deposits and Connection Fees
| Utility service | Residential deposit | Connection fee |
|---|---|---|
| Electric | $200 | $25 |
| Water | $25 | $25 |
| Sewer | $25 | No connection fee shown on the current residential fee form |
| Irrigation | $25 | $25 |
The City’s January 2026 service packet says deposits and connection fees can be added to the first bill unless you choose to pay them earlier using an accepted method.
The service contract also states that after 12 months of continuous service, the deposit is credited to the account. If service ends before one year, the deposit is applied to any outstanding amount and the remaining balance is refunded.
Same-Day Connection Deadline
After opening the new-service page
- Choose the residential new-service forms or disconnect form for the task you need.
- Complete every required form in the application packet.
- Attach photo ID plus a signed lease if renting or purchase contract if buying.
- Submit the packet by the City’s listed email, drop box or mail method.
- Use a reliable daytime phone number because a City representative may call to verify missing information or fee amounts.
- If you need service the same day, make sure the complete information reaches the City before noon.
Maryville Electric Outage & Water Emergency Help
Maryville uses an automated electric-outage line at 865-983-8722. The outage system can identify many customers from the phone number associated with the utility account.
Before Reporting an Electric Outage
After opening the outage page
- Read the City’s checks to perform before calling.
- Call the 24/7 outage line if the problem is not a billing issue or tripped breaker.
- Keep your meter number or bill’s location number available in case the phone number is not recognized.
- Do not approach a downed line or damaged electrical equipment to obtain the meter number.
Water or Sewer Emergency
Use for water and sewer emergency service during the Water & Sewer Department’s normal operating hours.
Maryville publishes this number for water and wastewater emergencies outside normal business hours.
Maryville Utility Rates in 2026
Maryville publishes separate electric and water/wastewater rate schedules. The latest 2026 residential electric schedule currently posted by the City is effective March 1, 2026; the water and wastewater schedule is effective January 1, 2026.
Residential Electric Rate
Fixed residential customer charge on the City’s March 2026 Schedule RS.
Published residential energy rate for all kWh under the March 2026 schedule.
After opening the electric-rate PDF
- Confirm the effective date shown at the top of the schedule.
- Use Residential Rates – Schedule RS for a standard residential account.
- Separate the monthly customer charge from the per-kWh energy charge.
- Use the kWh shown on your bill when comparing monthly cost.
Residential Water Rates — Effective January 1, 2026
| Water usage | Inside city | Outside city |
|---|---|---|
| First 500 gallons or less | $15.05 | $20.08 |
| Additional gallons per 1,000 gallons | $3.29 | $4.94 |
Residential Sewer Rates — Effective January 1, 2026
| Sewer charge | Inside city | Outside city |
|---|---|---|
| Monthly customer charge | $25.82 | $31.73 |
| Per 1,000 gallons of metered water | $4.87 | $7.04 |
| Residential 15,000-gallon maximum sewer charge | $98.87 | $137.33 |
After opening the Water & Sewer page
- Open the current water and sewer rate information from the Department or Customer Service resources.
- Determine whether the service address is billed at the inside-city or outside-city rate.
- For sewer, separate the customer charge from the metered-water usage charge.
- Call 865-273-3300 if you need help determining which rate or service area applies to a property.
High Bill, Automatic Draft & Utility Assistance
Free Automatic Bank Draft
Maryville’s TAPS program automatically drafts the exact utility-bill amount from the enrolled bank or credit-union account on the normal due date. The City lists this payment method as no fee.
Customers continue receiving a monthly utility statement showing the amount that will be drafted. Enrollment requires the City’s bank-draft form and a personalized voided check or deposit document.
Share the Warmth
Maryville Utilities participates in Share the Warmth. Customer donations are placed into an account administered by the Blount County Community Action Agency to help qualifying households with heating needs.
If you need assistance rather than want to donate, contact the appropriate local assistance administrator or Maryville Customer Service for current program routing instead of sending financial records to this website.
Official Maryville Customer Service ProgramsAfter opening the Customer Service page
- Review the current Share the Warmth and payment-program information.
- For bill-payment difficulty, call Customer Service before a disconnect deadline.
- For heating assistance, follow the current City or Blount County Community Action Agency instructions.
- Do not send Social Security numbers, account credentials or financial documents to city-utilities.org.
Understanding a High Bill
Maryville bills monthly for the prior usage cycle, which is usually about 29 to 32 days. Because the City has multiple billing cycles, meter-read dates can sometimes make the usage graph appear to show two reads in one calendar month even though the reads represent different full billing periods.
Before disputing a bill, compare the itemized charges and meter readings on the statement rather than looking only at the graph or total dollar amount.
Maryville Utilities Office, Mailing Address & Hours
Maryville, TN 37801
Customer Service Desk: Monday-Friday, 7:30 a.m.-4:30 p.m.
Phone: 865-273-3456
Maryville, TN 37801
Current City payment and new-service documents use this address for mailed utility payments and customer-service forms.
Related Municipal Utility Guides
Maryville combines electric, water and sewer customer service under a municipal utility structure. If you also manage utilities in another city, these published guides cover comparable city-owned multi-service systems.
Maryville Utilities FAQs
1. What is the City of Maryville Utilities phone number?
Call Utility Customer Service at 865-273-3456 for billing, payments, new service, disconnections and account questions. The Customer Service Desk is normally open Monday-Friday from 7:30 a.m. to 4:30 p.m.
2. How do I pay my Maryville utility bill online?
Start at Maryville’s official Online Payments page and follow its utility-payment link to the authorized SchedulePayment portal. You can sign in, register or make a one-time payment.
3. What is the fee for paying Maryville Utilities online?
The City currently lists a non-refundable 2.85% transaction fee for credit-card, debit-card and e-check payments handled by its third-party vendors. Automatic bank draft, mail, drop box and bank bill pay are listed as no-fee options.
4. Can I pay online if my Maryville account is about to be disconnected?
Not when the account is in disconnect status three or fewer days before the scheduled disconnection. Maryville says the online portal and automated IVR will not accept payment then, so call 865-273-3456.
5. What information do I need to register for the Maryville utility payment portal?
The authorized payment portal asks new users to have the utility account number and five-digit ZIP code printed on the statement ready, then choose a username and password and provide an email address.
6. How much are Maryville’s 2026 residential utility deposits?
The City’s current residential fee form lists a $200 electric deposit, $25 water deposit, $25 sewer deposit and $25 irrigation deposit when applicable. Electric, water and irrigation connection fees are currently listed at $25 each.
7. Can Maryville connect new utility service the same day?
Maryville says most complete applications received before noon can be connected the same business day. If the required information arrives after noon, service is normally connected the following business day.
8. How do I report a Maryville electric outage?
Call the automated outage line at 865-983-8722. If the system does not recognize your phone number, you can enter the meter number from the meter box or the location number printed on the utility statement.
9. What is Maryville’s residential electric rate in 2026?
The City’s currently posted residential electric schedule, effective March 1, 2026, lists a $16.92 monthly customer charge and an energy charge of $0.12054 per kWh.
10. Does the City of Maryville provide natural gas utility service?
No. Maryville’s current new-service packet explicitly states that the City does not provide gas service. The City utility system provides electric, water and sewer services where available.
Official-Source & Accuracy Note
This is an independent utility-information page, not an official City of Maryville payment or customer-service website. It cannot access accounts, accept payments, schedule connections, report outages or stop utility disconnections.
Payment methods, portal restrictions, fees, customer-service contacts, 2026 deposits, connection requirements, current electric rates and January 2026 water/wastewater rates were reviewed against City of Maryville webpages and official City documents.
For a disconnect deadline, emergency, exact service-area question or account-specific balance, use the latest City instructions or call the appropriate Maryville department before taking action.
Editorial verification date: September 12, 2026.