Lawrence Utilities: Pay Bill, Login & Phone 2026
City of Lawrence, Kansas • Utility Billing customer guide
The City of Lawrence Utilities bill combines municipal water, sanitary sewer, solid waste and stormwater charges. If you need to pay that bill, open MyMeter, start or stop service, restore disconnected water or speak with Utility Billing, the correct 2026 routes are below.
One local distinction matters immediately: the City utility bill is not your electric or natural-gas bill. Lawrence lists Evergy for electric service and Black Hills Energy for natural gas, while the City’s Finance Department handles the municipal utility account covered here.
City of Lawrence Utilities: Quick Answers
The City launched MyMeter in May 2025. It supports account login, Pay Now, Auto Pay, paperless billing, water-usage views and leak alerts.
The current payment page states that the listed online, telephone, Auto Pay, mail and in-person methods do not incur a City payment fee.
Bills are due 20 days from the billing date. A 2% late fee applies after the due date, and accounts unpaid within 40 days are subject to disconnection.
How to Pay a City of Lawrence Utility Bill
Lawrence gives customers several payment choices. Online or phone payment is the better route when timing matters; mailed and drop-box payments require processing time.
Use the customer portal to log in or choose Pay Now for a one-time payment without normal account registration.
Automated payment supports cards and eCheck. Keep the customer number and account number from the bill nearby.
Registered customers can manage recurring payment by card or bank draft through the portal.
Use the return envelope and payment coupon when available. The City says mailed payments can take up to three business days to process.
The drop box is between Riverfront Plaza and City Hall. Allow two full business days for City processing and never leave cash.
Cash, check, money order and cards are accepted at the Utility Billing Service Counter during business hours.
After opening the official payment page
- Choose online, Auto Pay, telephone, mail, drop box or in-person payment.
- For online payment, follow the City’s MyMeter customer-portal link.
- Choose normal account login or Pay Now if you only need a one-time payment.
- Verify the Customer-Account number and payment amount before submitting.
- Save the payment confirmation, especially if the account is past due.
Pay Lawrence Utilities Online in Five Steps
After opening MyMeter
- Use Login if your MyMeter account is already active.
- Use Forgot your Password? if you had an older Lawrence online utility account and have not yet reset access for MyMeter.
- Use Create an Account if you have never registered.
- Use Pay My Bill Now if you want the portal’s one-time payment route.
- After payment, keep the confirmation until the balance is updated.
Lawrence Utilities MyMeter Login
MyMeter became Lawrence’s utility customer portal on May 20, 2025. The change matters in 2026 because customers who used the previous online account system should not automatically create a second account.
The City’s MyMeter instructions tell existing online-account users to choose Forgot your password, enter the email previously used and provide the Customer#-Account#.
New registration uses your billing ZIP code, the name exactly as shown on the bill, Customer#-Account#, email and portal security details.
What You Can Do After Login
- Review hourly, daily and weekly water-use data
- View and manage utility bills
- Enroll in paperless bill delivery
- Manage Auto Pay
- Manage saved payment methods
- Create water-usage and leak alerts
After opening the City’s MyMeter instructions
- First decide whether you had an online utility account before MyMeter launched.
- Existing users should follow the password-reset path provided by the City.
- New users should follow the Create Account instructions and keep a recent bill nearby.
- After login, use the Dashboard for water usage and Manage Accounts for bills and payments.
- If continuous water use looks suspicious, use the portal’s alert tools and inspect the property for leaks.
City of Lawrence Utility Phone Numbers
Billing and physical utility problems use different City numbers. Calling Utility Billing for a water-main problem can slow down the report, so match the issue to the correct contact.
Bill, balance, payment, MyMeter, start/stop/transfer service and account questions.
Non-billing water, sanitary sewer and stormwater questions or problems; also used for water-main issues.
Solid-waste collection, trash, recycling and yard-waste service questions.
Compost facility and household hazardous-waste questions.
Use when Utility Billing specifically asks you to provide a document by fax.
After opening the Utility Billing contacts page
- Identify whether the issue is billing, water/sewer, trash or stormwater.
- Use the corresponding phone number rather than the general City line.
- For billing, keep the Customer-Account number and service address available.
- For a physical water or sewer problem, be ready to give the exact location.
Start, Stop or Transfer Lawrence Utility Service
Lawrence requires online start, stop and transfer requests to be scheduled at least three business days ahead. Requested dates must be weekdays rather than weekends or holidays.
Provide the turn-on address, mailing address, requested business-day start date and account-holder information.
The City’s form specifically tells customers moving from one service location to another to use Transfer rather than separate stop and start requests.
You remain responsible for charges until a properly completed stop or transfer request is received and processed.
What Residential Applicants Should Have Ready
- Requested service address and start date
- Mailing or forwarding address
- Working phone number and valid email
- Date of birth
- Social Security information
- Driver’s license or state ID information
Lawrence Renter Deposit
Residential renters are currently charged a $40 deposit. The City’s service form says it is applied to the bill rather than requiring an immediate separate online payment during the request.
Under the City’s policy, an eligible residential deposit can be returned with interest after 18 consecutive months of on-time payments, or applied when the account is closed.
After opening the Lawrence service-request form
- Choose Start, Stop or Transfer based on the move.
- Schedule the requested date at least three business days ahead.
- Enter the service, mailing and forwarding addresses requested for your transaction.
- Complete the household, contact and identity-verification sections.
- Review the terms before submitting.
- Watch for the City’s confirmation email; the form says confirmation is normally sent three to five days before the requested service date.
Lawrence Utility Due Dates, Late Fees & Disconnection
City utility bills are prepared monthly and are due 20 days from the billing date. Lawrence uses four billing cycles, so not every household has the same calendar due date.
The City adds a two-percent late fee when payment is not received by the due date.
City policy states that bills not paid within 40 days are subject to utility-service disconnection.
Returned checks, card payments or bank drafts can receive a $25 fee in addition to applicable past-due charges.
Payment Arrangements for Past-Due Accounts
Lawrence now offers formal payment arrangements, but not every past-due account qualifies. The program is intended for customers who are substantially behind, not simply a few days late.
The customer must also not have had another City payment arrangement during the previous 12 months.
The approved arrangement can run for a maximum of three months. The City asks customers to allow three business days for review.
After opening the payment-arrangement page
- Check that the account is at least two months past due with at least $150 past due.
- Confirm you have not had a City utility payment arrangement in the previous 12 months.
- Be prepared to pay 50% of the total balance before an arrangement can be processed.
- Submit the request with a valid email address and the Customer-Account number.
- Allow up to three business days for review.
- If a disconnection date arrives before you receive approval, call Utility Billing; submitting the form alone does not guarantee approval or stop disconnection.
How to Restore Disconnected Lawrence Water Service
If water has already been disconnected for nonpayment, Lawrence tells customers to use a fast payment method and then complete the restore-service process. Do not assume making a payment alone automatically schedules the field work.
After opening the restoration page
- Use Payment Options first if the required balance has not been paid.
- Return to the Restore Utility Service page after payment.
- Submit the restoration form using the correct service address and account information.
- Keep the payment confirmation available.
- If there is no response within 24 hours, call 785-832-7878 during normal business hours.
City of Lawrence Utility Rates for 2026
Lawrence’s current official rate schedule is effective January 1, 2026. A residential City utility bill can contain separate water, sewer, sanitation and stormwater charges, so the water rate alone will not explain the total.
Applies to residential use up to and including 125% of the customer’s Winter Quarter Average.
Applies to residential use above 125% through 200% of the Winter Quarter Average.
Applies to residential usage above 200% of the Winter Quarter Average.
This is the published water monthly service charge for the common smaller meter sizes.
Residential sewer volume is tied to water usage and the City’s winter-quarter calculation rules.
The sanitation amount changes if a household uses another cart size.
Why Summer Water Can Cost More
Lawrence uses an Individual Inclining Block Rate for residential water. Your block thresholds are based on your Winter Quarter Average, using water consumption from the December, January and February billing periods.
Usage up to 125% of that winter average stays in Block 1. Usage above 125% through 200% moves into Block 2, and usage above 200% enters Block 3. That makes irrigation, outdoor watering or an unnoticed leak especially important in warmer months.
After opening the official rate page
- Choose the water, sewer or stormwater rate information relevant to your bill.
- For residential water, check whether the property is inside or outside the city limits.
- Compare the appropriate meter-size service charge with your bill.
- Review the three residential water blocks and your Winter Quarter Average.
- Remember that sanitation and stormwater are separate components of the total City utility bill.
After opening the City’s bill estimator
- Choose whether the property is inside or outside Lawrence city limits.
- Enter the residential information requested by the estimator using a recent bill when possible.
- Review water, sewer, stormwater and solid-waste components separately.
- Compare the estimate with the actual bill, remembering the City describes the calculator as an estimate rather than a guaranteed bill amount.
2026 Low-Income Elderly Utility Rate
Lawrence has a locally specific reduced-rate program for qualifying older residents. This is not a general senior discount automatically placed on the bill; an application and income verification are required.
The applicant must be at least 60 before January 1 of the year for which the reduced charge applies.
The City’s 2026 page uses income from all sources during the preceding calendar year.
This applies when the applicant meets the City’s head-of-household requirement.
Once approved, the eligible customer pays a flat monthly charge equal to 35% of the regular residential water, sanitary sewer and sanitation charge. The reduced rate begins with the following billing month when an application is received and approved before the first of a month.
After opening the reduced-rate page
- Check the age requirement and the current 2026 income limit for your filing situation.
- Review the verification documents the City requires.
- Complete the official application rather than sending financial details through an unrelated website.
- Submit the application to City Utility Billing using the official instructions.
- If already enrolled, remember that qualification must be renewed each year.
What Charges Are Actually on a Lawrence Utility Bill?
The City sends one municipal statement covering several services. Understanding which line changed can save time when a total bill looks unusually high.
Residential water pricing uses the Winter Quarter Average and three usage blocks.
Residential sewer billing uses winter-quarter water consumption to reduce the effect of summer irrigation on sewer charges.
The standard residential 65-gallon cart has a different rate from the 35- and 95-gallon options.
This charge relates to property surface area such as roofs and pavement, not to gallons of water consumed.
Lawrence directs residents to Evergy for electric service.
Lawrence directs residents to Black Hills Energy for natural-gas service.
Lawrence Utility Billing Office, Address & Hours
Lawrence, KS 66044
Hours: Monday-Friday, 8:00 a.m.-5:00 p.m., excluding holidays.
Lawrence, KS 66044-8757
For bill payment, use the return envelope and payment coupon when available.
After opening the official office page
- Confirm the City Hall location and current customer-service hours.
- Use the billing phone number for an account or payment question.
- Use the water, sewer, trash or stormwater contacts for non-billing service problems.
- If mailing correspondence or payment without the bill envelope, verify the listed mailing address first.
Related City Utility Guides
Lawrence combines water, sewer, stormwater and solid-waste charges on one municipal bill. These existing guides are useful if you also manage a similar city-run account elsewhere or are comparing utility-service procedures before a move.
Lawrence Utilities FAQs
1. What is the City of Lawrence Utilities phone number?
Call City of Lawrence Utility Billing at 785-832-7878 for bill, balance, payment, MyMeter, start/stop/transfer and account questions. Customer-service hours are Monday-Friday, 8:00 a.m.-5:00 p.m.
2. What is the official Lawrence Utilities login in 2026?
The current City utility customer portal is MyMeter at utilitybilling.lawrenceks.gov. The City launched MyMeter in May 2025. Customers who used the previous online account system should follow the City’s Forgot Password instructions rather than automatically creating a duplicate account.
3. Can I pay a Lawrence utility bill without creating a MyMeter account?
Yes. The current MyMeter portal includes a Pay My Bill Now route for one-time payment. The City also accepts telephone, mail, drop-box and in-person payments.
4. Does Lawrence charge a fee for online utility payments?
The City’s current Payment Options page says there are no fees for its listed payment methods. Online choices include major cards, eCheck, PayPal, PayPal Credit, Venmo and Amazon Pay.
5. How long do I have to pay a Lawrence utility bill?
City policy says bills are due 20 days from the billing date. A 2% late charge applies after the due date, and bills that remain unpaid within 40 days are subject to disconnection.
6. What should I do if Lawrence has already disconnected my water?
Use the City’s recommended payment methods—MyMeter, phone payment or City Hall—then submit the Restore Utility Service request. Lawrence advises against mail, drop-box and third-party payment methods for disconnected service because processing can take several days.
7. How far ahead should I request new Lawrence utility service?
The online start, stop or transfer request must be submitted at least three business days before the requested date. Service dates must be business days rather than weekends or holidays.
8. Does a Lawrence renter pay a utility deposit?
Yes. The City currently requires a $40 deposit for residential renters. Under City policy, an eligible residential deposit may be returned with interest after 18 consecutive months of on-time payments or applied when the account is closed.
9. Who qualifies for Lawrence’s 2026 low-income elderly utility rate?
The applicant must be at least 60 before January 1 of the applicable year and meet the City’s income rules. For 2026, the published limits are less than $17,215 for an individual or less than $23,265 for an eligible head of household. Approved customers pay 35% of the regular residential water, sewer and sanitation charge.
10. Does the City of Lawrence utility bill include electricity and natural gas?
No. The City utility bill covers municipal water, sanitary sewer, solid waste and stormwater services. The City’s other-utilities page identifies Evergy for electric service and Black Hills Energy for natural gas.
Accuracy & Official-Source Note
This page is an independent customer-help resource. The City of Lawrence controls official utility accounts, payments, service restoration, rates, eligibility decisions and service records.
The actionable information above was checked against the City’s current Utility Billing, MyMeter, Payment Options, Policies and Procedures, Charges and Fees, Start/Stop/Transfer, Restore Service, 2026 Rates, Low-Income Elderly Rate and Utility Billing Contacts pages.
Rates, eligibility limits, fees, portal screens and procedures can change. For a payment deadline, disconnection, restoration or account-specific decision, follow the current information displayed by the City of Lawrence.
Editorial verification: September 2026.