City of Tallahassee Utilities: Pay Bill, Login, Phone & Service Help 2026
Tallahassee, Florida • Utility customer guide
If you need to pay a City of Tallahassee Utilities bill, make a Quick Payment, sign in to your account, reconnect disconnected service, report a power outage, move utilities or check your waste pickup day, start with the task-specific options below.
Tallahassee is a multi-utility system. A City account can involve electricity, water, sewer, natural gas, stormwater and waste services, so the right next step depends on whether your problem is billing, service activation, an outage or collection.
Tallahassee Utilities Quick Answers
You can pay without entering the full account dashboard. ACH payments are free; card and several digital-wallet methods carry a convenience fee.
If an older account number no longer works, the City provides an official lookup that converts the old number to the new one.
After an electronic payment, the City instructs customers to call with the payment confirmation number so the transaction can be verified.
How to Pay a City of Tallahassee Utilities Bill
Tallahassee offers more payment options than many municipal utilities. Choose based on how urgently the payment must post and whether you need to review the full account first.
Use the full utility-account login. It is the better route for checking balances, services and account activity before paying.
Use Quick Payment. The City’s DigiTally utility page says no login is required; you need the utility account number.
Use ACH. The City states that ACH payments are free, while debit/credit cards and listed digital wallets carry a convenience fee.
Use the reconnect procedure rather than treating the payment like a routine monthly bill. Keep the confirmation number and call afterward when required.
Pay the bill, save payment methods and manage other utility-account functions.
Use the utility account number to make a one-time payment without navigating the full account dashboard.
The City says instant bank-account transfer by ACH through DigiTally is free.
The automated attendant accepts payments 24/7. The City says you will need the account holder’s name, phone number and account number.
City of Tallahassee, 300 S. Adams St., Tallahassee, FL 32301.
435 N. Macomb St. Walk-in customer-service hours are Monday-Friday, 8 a.m.-5 p.m., except observed holidays.
After opening the official payment-options page
- Choose online account payment, Quick Payment, DigiTally, phone, mail or an in-person method.
- If you are paying electronically, decide whether ACH or a card/wallet payment makes more sense for you.
- Remember that the City currently says ACH is free while card and listed digital-wallet payments carry a convenience fee.
- Confirm the utility account number and payment amount before submitting.
- Save the confirmation if the bill is past due or reconnection may be required.
Quick Payment Without Logging In
After opening Quick Payment
- Enter the utility account number requested by the official payment system.
- Confirm the account details presented by the system.
- Select your payment method and review any convenience fee.
- Submit once; if the page appears delayed, check for a confirmation before trying again.
- If you are reconnecting disconnected service, continue with the City’s reconnect instructions below.
Authorized Retail Payments and Drop Box Timing
Authorized payment locations can accept cash, check or debit/credit card, but participating locations may charge their own transaction fee. The City says payments made at authorized locations before 5:30 p.m. Monday-Friday, excluding holidays, are credited the same day; later payments are credited the next business day.
The drop box at the Frenchtown Renaissance Center accepts check or money order. Payments placed there after 2 p.m. post the next business day, so it is a poor choice when account status is urgent.
City of Tallahassee Utilities Login
The full utility account is more useful than Quick Payment when you need to do more than submit money. The City lists account functions such as viewing and paying the bill, starting, stopping or transferring utilities, and making service requests.
Official Tallahassee Utility Account LoginAfter opening the City utility login
- Sign in with the email address and password associated with your Talgov utility account.
- If you cannot remember the password, use the password-recovery option rather than creating duplicate accounts.
- Verify the service address and current utility account number after signing in.
- Use the account for bill payment, service changes or other listed account functions.
- If the system does not recognize an older account number, use the official account-number lookup below.
Old Tallahassee Utility Account Number Not Working?
This is a current issue worth checking before assuming your login or payment has failed. The City upgraded its utility billing system, and utility account numbers changed.
Tallahassee provides an official account-number lookup specifically for customers who still have an old number. After the new number is displayed, it can be used for Quick Payment or account access.
Official Tallahassee Utility Account Number LookupAfter opening the account-number lookup
- Enter your old City of Tallahassee utility account number.
- Use the lookup to reveal the replacement account number.
- Copy the new number carefully before leaving the page.
- Use the new account number for Quick Payment or utility-account access.
- If the lookup cannot find your account, call 850-891-4968.
Reconnect Tallahassee Utilities After Nonpayment
If service has already been disconnected, a normal bill payment is not the entire process. The City has specific reconnection instructions for in-person, phone and electronic payments.
After opening the reconnection page
- Choose in-person, phone or electronic reconnection based on the time and your account status.
- Review the disconnection and after-hours fees listed for your utility service.
- If paying online or through DigiTally, save the payment confirmation.
- Call 850-891-4968 and provide that confirmation number as directed.
- Do not assume that submitting the payment alone has completed the reconnection request.
Start, Stop or Transfer Tallahassee Utility Service
Residential customers can start service online. The City specifically says residential start service cannot be completed by phone.
Residential customers can stop or transfer through the utility account or call 850-891-4968. Connection fees apply to transfers.
Residential forms can also be submitted through the options listed on the City’s official service-change page.
After opening the start / stop / transfer page
- Choose whether you are starting, stopping or transferring service.
- For a residential start, use the online start-service route or the City’s paper-form options; do not try to start service by phone.
- For a residential stop or transfer, use your account or call the utility number if that is more convenient.
- If you need same-day handling, submit the request before the current 2 p.m. business-day cutoff.
- Keep confirmation of the requested service date.
Residential Deposits and Connection Fees
New residential customers can spread deposits over the first three utility bills. A letter from a previous or current utility showing at least one year of good payment history may eliminate the deposit requirement.
| Service setup | Deposit | Service charge | Published total |
|---|---|---|---|
| Electric only | $160.00 | $18.50 | $178.50 |
| Water only | $50.00 | $18.50 | $68.50 |
| Sewer only | $50.00 | N/A | $50.00 |
| Natural gas only | $60.00 | $18.50 | $78.50 |
| Electric + natural gas | $220.00 | $37.00 | $257.00 |
| Water + sewer | $50.00 | $18.50 | $68.50 |
| Electric + water + sewer | $210.00 | $37.00 | $247.00 |
| Electric + water + sewer + gas | $270.00 | $55.50 | $325.50 |
After opening the deposits and fees page
- Find the combination of utility services being established at your address.
- Review the deposit and service charge separately.
- If you have at least one year of strong payment history with another utility, ask that provider for a qualifying credit letter.
- If paying a deposit, review the City’s three-installment option for residential customers.
- Check your first bill to confirm all startup charges and deposit installments.
Report a Tallahassee Electric Outage
Electric outages can be reported online or by calling 850-891-4968. The online outage form asks for the outage address and a mobile phone number.
Official Tallahassee Electric Outage ReportAfter opening the outage-report page
- Begin entering the service address and choose the matching valid address from the results.
- Enter the mobile phone number requested by the form.
- Submit the outage report and wait for the page’s confirmation.
- If the system cannot locate your account or the submission fails, call 850-891-4968.
- If the system indicates service was suspended for nonpayment, use the reconnect process rather than repeatedly filing outage reports.
After a Storm: What Does the City Repair?
Use a licensed electrician. The City says it is not authorized to repair privately owned electrical equipment.
Report the outage or damage and allow City crews to handle utility-owned infrastructure.
After permitted repairs and required inspections, contact Tallahassee Growth Management at 850-891-1800 for restoration coordination.
After opening the power-restoration page
- Identify whether the damaged equipment belongs to the homeowner or the City.
- If private electrical equipment is damaged, hire a licensed electrician rather than attempting repairs yourself.
- Make sure required permits and inspections are completed.
- Contact Growth Management when the repaired service is ready for restoration coordination.
Current Tallahassee Residential Utility Rate Snapshot
A Tallahassee utility bill can combine several services, so comparing only one per-unit rate rarely explains the full total. The City’s current rate page checked on September 12, 2026 lists the following residential figures.
Includes the current non-fuel energy rate plus the published fuel/purchased-power charge. Single-phase customer charge: $9.96/month.
Current residential customer charge: $12.52/month. One CCF equals 100 cubic feet.
Current minimum for a standard 5/8-inch meter includes the customer charge and the first 25 cgals of water.
Current published usage rate is $0.80792 per cgal, subject to the City’s residential sewer-maximum calculation.
Current residential stormwater charge shown on the City’s utility-rate page.
Current regular-home residential waste-management charge listed by the City.
After opening the utility-rate page
- Select the utility service you are trying to understand: electric, gas, water, sewer, stormwater or waste management.
- Separate the fixed monthly customer charge from the usage-based charge.
- For electricity or gas, check the current fuel component because it can change the effective rate.
- If the property is outside City limits, check whether an outside-city surcharge applies.
- Compare the rate with actual usage on your bill rather than estimating from the per-unit price alone.
Tallahassee Garbage, Recycling, Yard Waste & Bulky Pickup Schedule
Waste collection is part of the City’s utility system inside Tallahassee, but collection dates vary by address. Use the address lookup rather than relying on a citywide weekday.
The City lists weekly residential garbage pickup.
Residential recycling also follows a weekly schedule.
The City identifies these routes by Red or Blue week plus the applicable pickup day.
After opening the waste schedule lookup
- Begin typing the address receiving City waste service.
- Select the matching valid address from the suggestions.
- Review the garbage/recycling schedule separately from bulky-item and yard-waste service.
- Note whether your bulky and yard-waste route is Red or Blue week and record the pickup day.
- If the account is new and does not appear, the City says it may take up to five days to show in the lookup; call 850-891-4968 if you still need help.
Utility Bill Assistance in Tallahassee
If the problem is affordability rather than portal access, start assistance research before the account reaches disconnection. One of Tallahassee’s locally specific programs is Project Share.
The Capital Area Community Action Agency screens applicants and determines eligibility for Project Share assistance.
The City directs applicants seeking Project Share assistance to the Capital Area Community Action Agency.
The City’s current Project Share information identifies qualifying situations such as certain older customers, disability that limits household income, temporary income interruption caused by illness or injury, significant circumstances outside the applicant’s control, and some medically vulnerable households. Eligibility is determined through screening rather than by city-utilities.org.
Official Tallahassee Project Share InformationAfter opening the Project Share page
- Review the current eligibility categories listed by the City.
- If you need assistance, contact the Capital Area Community Action Agency at the number provided by the City.
- Ask what documentation is required for the screening.
- Do not send financial documents or utility account credentials to city-utilities.org.
City of Tallahassee Utilities Office, Mailing Address & Hours
Tallahassee, FL 32301
Hours: Monday-Friday, 8:00 a.m.-5:00 p.m., except observed holidays.
Tallahassee, FL 32301
This is the City’s listed address for written utility inquiries, not the payment mailing designation.
300 S. Adams St.
Tallahassee, FL 32301
General utility support is available daily from 6 a.m.-11 p.m.; utility-related emergency phone service is available 24/7.
After opening the official contact page
- Choose digital, in-person, mail or phone contact based on your task.
- Use the Frenchtown Renaissance Center for walk-in customer-service needs.
- Use the Revenue Division A-4 mailing designation for utility payments.
- Use 850-891-4968 for account help or utility emergencies; emergency phone support is available around the clock.
Related City Utility Guides
Tallahassee combines several municipal services on one utility system. If you also manage utility accounts elsewhere or are moving between cities, these existing guides cover similar public-utility billing and service tasks.
City of Tallahassee Utilities FAQs
1. How do I pay my City of Tallahassee Utilities bill without logging in?
Use the City’s official Quick Payment service. Tallahassee’s utility page says no login is required; you need your utility account number. Review the account and payment information before submitting and save the confirmation.
2. What should I do if my old Tallahassee utility account number no longer works?
The City upgraded its utility billing system and account numbers changed. Use the official accountlookup.talgov.com tool to enter the old account number and retrieve the new one, then use the new number for Quick Payment or account access.
3. What is the City of Tallahassee Utilities phone number and when can I call?
Call 850-891-4968. General utility phone help is currently available every day from 6 a.m. to 11 p.m. Utility-related emergencies such as outages, downed power lines and faulty water, sewer or gas lines are handled by phone 24/7.
4. How do I reconnect Tallahassee utilities after nonpayment?
Pay the required balance and reconnection fees through an eligible City method. If you pay electronically, the City instructs you to call 850-891-4968 with the payment confirmation number so the transaction can be verified and the reconnect process can begin.
5. What is the current same-day deadline for starting, stopping or transferring Tallahassee utilities?
The City’s current service-change page says same-day residential and commercial requests must be received by 2 p.m. Monday-Friday, excluding observed holidays.
6. How much are Tallahassee residential utility deposits?
The amount depends on the services. Current published deposits include $160 for electric only, $50 for water only, $60 for natural gas only and $270 for electric, water, sewer and natural gas together. Separate connection charges can also apply. A qualifying good-payment letter may eliminate the deposit.
7. How do I report a City of Tallahassee electric outage online?
Use the City’s official outage form. Enter the outage address, select the matching valid address, provide the requested mobile number and submit. If the system cannot locate the account or the submission fails, call 850-891-4968.
8. Who repairs storm-damaged electrical equipment attached to my Tallahassee home?
The City says homeowners are responsible for private equipment attached to the house, including items such as the meter box and weatherhead. Use a licensed electrician. City-owned service lines and utility equipment are handled by City of Tallahassee Utilities.
9. How do I find my Tallahassee garbage, recycling and bulky-item pickup days?
Use the City’s address-based Waste Management Pickup Schedule lookup. Garbage and recycling are generally weekly, while bulky items and yard waste are every other week on a Red or Blue schedule. New accounts may take up to five days to appear in the lookup.
10. Why can one City of Tallahassee utility bill contain several different charges?
Tallahassee operates multiple municipal utility services. Depending on the property, one account can include electric, water, sewer, natural gas, stormwater and waste-management charges. Review each service separately when investigating an unexpectedly high bill.
Official-Source & Accuracy Note
This independent guide was refreshed using current City of Tallahassee Utilities and Talgov.com information for payment options, Quick Payment, account access, account-number lookup, reconnection, service changes, deposits, outages, power restoration, rates, waste collection, assistance, office details and contact hours.
One important correction from older information is the City’s current 2 p.m. same-day service-request deadline. Utility rates, fees, payment systems, service deadlines and program rules can change, so account-specific decisions should always be completed or confirmed through the official City resources linked above.
Editorial verification date: September 12, 2026.