Fort Wayne City Utilities: Bill Pay, MyWater, Phone & 2026 Rates
Fort Wayne water, sewer & stormwater customer help
If you need to pay a Fort Wayne City Utilities bill, open MyWater, start service, investigate a high bill or report a sewer backup, use the task-specific route below. Bill payment, water-usage monitoring and emergency reporting are separate systems.
The distinction that saves the most time is simple: MyWater is mainly for water-use monitoring and leak alerts. The separate City Utilities payment portal is where customers handle bill payment, eBilling and AutoPay.
Fort Wayne City Utilities Quick Answers
Online, phone and Citizens Square kiosk payments are the practical choices when the due date is close. Mailed payments can take up to 10 business days.
City Utilities uses a 15-digit customer-and-account number for several payment and account functions.
City Utilities offers bills in Braille or large print and lists English, Spanish and Burmese-speaking representatives.
How to Pay a Fort Wayne City Utilities Bill
Payment speed matters. If the due date is close, use a method that gives you prompt confirmation instead of mail or bank bill-pay that may result in a paper check being sent.
Choose the Payment Method by Situation
Use the official payment portal, pay by phone, or use a Citizens Square kiosk. Keep the confirmation until the account updates.
Use a Citizens Square kiosk or a Fort Wayne Walmart location listed by City Utilities. Walmart payments are cash-only and currently carry a $2 convenience fee.
Register in the City Utilities payment portal. AutoPay and eBilling are managed there, not in MyWater.
Send the remittance slip and check early enough for City Utilities to receive it by the due date. Allow up to 10 business days.
Use for one-time payment, registered account access, eBilling and AutoPay.
City Utilities says electronic check and credit/debit-card payments are available through the phone prompts.
The exterior kiosk is available 24/7; the indoor kiosk is available during business hours. Both accept cash, check and card payments.
Include the remittance slip and 15-digit customer/account number. Do not wait until the due date to mail the check.
Bring the bill or 15-digit account number. City Utilities says Walmart charges a $2 convenience fee.
After opening the official payment page
- Choose online, phone, kiosk, mail, bank bill-pay or Walmart based on how quickly the payment needs to post.
- For online payment, follow City Utilities’ own Payment Portal link.
- If registering for the first time, keep the customer and account number from the bill ready.
- Confirm the account and payment amount before submitting.
- Save the receipt or confirmation until the account shows the payment correctly.
Fort Wayne Walmart Cash Payment Locations
City Utilities currently lists five Fort Wayne Walmart stores for cash-only water-bill payment. Bring the bill or 15-digit account number.
- 7502 N. Southtown Crossing
- 1710 Apple Glen Boulevard
- 5311 Coldwater Road
- 10105 Lima Road
- 10420 Maysville Road
Pay Online in Five Steps
MyWater Login: What It Does and What It Does Not Do
MyWater and the payment portal are easy to confuse because both are linked from Fort Wayne City Utilities. They have different jobs.
MyWater is a free tool for viewing daily water use, spotting unusual consumption and setting leak alerts.
Use the separate payment portal for bill payment, eBilling and AutoPay.
The current MyWater account lookup asks for the 15-digit customer-and-account number and the property’s ZIP code. After lookup or login, the tool can help you see where and when water use is occurring.
Open Fort Wayne MyWaterAfter opening MyWater
- Use account lookup if you have not already created login access.
- Enter the 15-digit customer-and-account number and ZIP code requested by the portal.
- If you already have an account, use the Log In option.
- Review daily usage patterns, not only the total dollar amount of the bill.
- Set available usage alerts if you want earlier warning of unusual consumption.
Start, Stop or Move Fort Wayne Water and Sewer Service
Fort Wayne City Utilities Customer Support handles new and terminated water and sewer service. Customers can call 260-427-1234 or use the utility’s online new-service route.
Submit the official new-service request or contact Customer Support. Turn-ons are completed as appointments are available.
The current 2026 rate page says the residential deposit depends on the customer’s credit score.
Keep the current address, stop date and forwarding information available so the final bill can be handled correctly.
After opening the new-service page
- Choose the new-service or move-service route that matches your situation.
- Enter the requested customer and service-address information carefully.
- Review any deposit or account requirements presented during the request.
- Submit the request and keep any confirmation shown.
- If the move-in date is close, call 260-427-1234 to ask about appointment availability.
Fort Wayne City Utilities 2026 Water, Sewer and Stormwater Rates
A Fort Wayne utility bill can contain several separate components. Looking only at the water-usage rate will not explain the complete amount.
| Charge | Inside-city 2026 rate | Effective date | Important detail |
|---|---|---|---|
| Water usage — first 1,000 cu. ft. | $3.59 per 100 cu. ft. | June 22, 2026 | 100 cubic feet is about 748 gallons. |
| Water monthly service charge | $8.05 for 5/8 × 3/4-inch meter | June 22, 2026 | Fixed charge varies by meter size. |
| Sewer usage — metered retail | $7.2239 per 100 cu. ft. | January 1, 2026 | Outside-city sewer rates are higher. |
| Sewer service charge | $20.96 for 5/8-inch meter | January 1, 2026 | Fixed monthly charge varies by meter size. |
| Residential stormwater | $6.38 per ERU / month | January 1, 2026 | Applies to applicable properties inside Fort Wayne city limits. |
Common 2026 Service Charges
After opening the official rate page
- Choose Water Rates, Sewer Rates, Stormwater Rates or Miscellaneous Rates & Charges.
- Check the effective date beside the rate.
- Use the inside-city or outside-city column that applies to the service address.
- For water and sewer, check both usage charges and meter-based service charges.
- For a disputed fee, compare the official rate with the actual line item on the bill before calling Customer Support.
Why a Simple “Water Rate × Usage” Estimate Can Be Wrong
A typical metered bill may include a water usage charge, fixed water service charge, sewer usage, a sewer service charge, stormwater and other applicable items such as public fire protection or garbage.
Some sewer areas also have monthly capital-improvement surcharges. The 2026 City Utilities rate page lists separate surcharge areas such as Neuhaus, Rothman Road, Tiernan Shed B, Upper Ely and Southwest.
High Fort Wayne Utility Bill: Check These Before Calling
Fort Wayne City Utilities publishes a two-page high-bill investigation checklist. It begins with the meter reading rather than guessing from the dollar total.
After opening the high-bill checklist
- Start with the meter-reading comparison on the first page.
- Work through the plumbing, toilet, appliance and seasonal-use questions.
- Write down any item that could explain the increase.
- Keep the account name, service address, phone, account number and customer number ready.
- If the bill still cannot be explained, call 260-427-1234 and describe what you already checked.
Why Lawn Watering Can Raise the Sewer Portion Too
City Utilities bases normal metered sewer billing on water consumption. Its Customer Support FAQ says the utility cannot distinguish water used indoors from water used on the lawn, so ordinary lawn watering does not receive a sewer adjustment.
City Utilities suggests a separate water-only system, such as an eligible sprinkling system, when a customer wants outdoor water that is treated differently from normal sanitary-sewer billing.
No Water, Low Pressure, Yard Leak or Sewer Backup
These problems do not all go to the same number. The first step depends on whether the issue is water service, a private-side leak or a sewer backup.
First check the main water valve, frozen pipes in cold weather, whether neighbors have water and whether a nearby main break may be involved.
City Utilities routes sewer-backup reports through Fort Wayne’s Citizen Services Center. After hours, follow the recorded prompts.
City Utilities says it is responsible from the main line to the curb stop; the customer is responsible from the curb stop to the residence.
Fort Wayne charges the fee to support stormwater infrastructure even when a storm sewer is not directly on the property.
After opening Customer Support
- Match the problem to the utility’s customer-support guidance.
- For no water, complete the valve, frozen-pipe and neighborhood checks first.
- For a sewer backup, use the 311 route listed by City Utilities.
- For account questions, keep the service address and customer/account number ready.
- If the problem is urgent and outside normal phone hours, follow the official after-hours instructions for that issue.
Fort Wayne Utility Bill Assistance and Late-Fee Help
If paying the full bill will be difficult, contact Customer Support before the account reaches a more serious collection stage. Fort Wayne City Utilities currently lists several local assistance routes.
The account must be in the applicant’s name and the service address must be the applicant’s primary residence.
Eligibility depends on the township and its requirements. City Utilities lists local trustee resources on its assistance page.
City Utilities requires the customer to be denied by the applicable Township Trustee first.
Late Fee Exemption: Documents to Prepare
- Photo identification
- Signed Late Fee Exemption form
- Account in the applicant’s name
- Service address used as primary residence
- SSA Award Letter if under 65 and qualifying through Social Security/Disability income
- Copy of submitted documents for your own records
After opening the assistance page
- Review Late Fee Exemption, Township Assistance and City Utilities Relief Fund separately.
- For Late Fee Exemption, check age/income eligibility and required documents.
- For CURF, identify the correct township and contact its Trustee first because a denial is part of CURF eligibility.
- Keep your customer/account number, service address and bill available.
- Call 260-427-1234 if you need CURF application instructions or help understanding an option.
City Utilities Relief Fund Limits Worth Knowing
CURF can provide up to $150 per year to an eligible customer. The applicant must be the City Utilities customer on the account, the service address must be the applicant’s residence, and the applicant cannot have other outstanding City Utilities bills.
City Utilities says CURF cannot pay closed accounts, deposits, or disconnect/reconnect fees after water service has already been disconnected. If the bill is above $150, the assistance may be used as a down payment while the customer arranges the remaining balance.
Fort Wayne City Utilities Office, Kiosks and Map
200 East Berry Street, Suite 130
Fort Wayne, IN 46802
Phone: 260-427-1234
The exterior kiosk is available 24/7. A second kiosk is inside Citizens Square during regular business hours.
City Utilities says kiosk payments are credited in real time.
Related City Utility Guides
If you are moving away from Fort Wayne or managing utility accounts in more than one city, these existing guides cover similar municipal billing, account-login and service issues.
Fort Wayne City Utilities FAQs
1. What is the Fort Wayne City Utilities phone number?
Fort Wayne City Utilities Customer Support is 260-427-1234. Phone hours are Monday through Friday from 7:30 a.m. to 5:30 p.m. Customer Support handles billing, account information, payment arrangements and water or sewer service requests.
2. How do I pay my Fort Wayne City Utilities bill online?
Open the official City Utilities Ways to Pay page and follow its Payment Portal link. First-time portal users can register using their customer and account number. The portal also supports eBilling and AutoPay.
3. Is MyWater the same as the Fort Wayne bill-payment portal?
No. MyWater is primarily a water-use monitoring tool for daily consumption, unusual-use information and leak alerts. The separate City Utilities payment portal is used for bill payment, eBilling and AutoPay.
4. What information do I need to use Fort Wayne MyWater?
The current MyWater account lookup asks for the 15-digit customer-and-account number and the property’s ZIP code. The same 15-digit number is important for several City Utilities payment methods.
5. Can I pay a Fort Wayne City Utilities bill at Walmart?
Yes. City Utilities lists five Fort Wayne Walmart locations for cash-only utility payments. Bring the bill or 15-digit account number. City Utilities says the payment posts immediately and Walmart charges a $2 convenience fee.
6. How long should I allow for a mailed Fort Wayne utility payment?
City Utilities says mailed payments may take up to 10 business days to arrive and be processed. Mail the remittance slip and check to Fort Wayne City Utilities, PO Box 12669, Fort Wayne, IN 46864-2669, and include the 15-digit customer-and-account number.
7. What should I check if my Fort Wayne water bill suddenly increases?
Compare the current meter reading with the reading on the latest bill, turn off all water and check whether the meter still registers use. Also check toilets, irrigation, outdoor faucets, water softeners, pools or hot tubs, humidifiers and water-powered sump-pump backups.
8. Who do I call for a sewer backup in Fort Wayne?
Call Fort Wayne Citizen Services Center by dialing 311. City Utilities says after-hours callers should follow the recorded prompts to reach the appropriate sewer department.
9. How much is the Fort Wayne City Utilities residential deposit?
The current 2026 City Utilities rate page lists residential deposits of $0, $60 or $100 depending on credit score. Commercial deposits vary by business type.
10. Does Fort Wayne City Utilities offer help with late fees or an unaffordable bill?
Yes. City Utilities lists a Late Fee Exemption for eligible customers, Township Assistance and the City Utilities Relief Fund. CURF can provide up to $150 per year to eligible customers after Township Trustee assistance has been denied. A late-fee exemption does not prevent disconnection for nonpayment.
Accuracy and Official-Source Note
This page is an independent informational resource. It does not process Fort Wayne utility payments or represent Fort Wayne City Utilities.
Customer-service details, 2026 rates, payment methods, service fees, MyWater functions, assistance rules and troubleshooting steps were reviewed against current Fort Wayne City Utilities payment, rates, MyWater, Customer Support, new-service, assistance and official PDF resources available in September 2026.
Rates, portal screens, assistance rules, payment timing and account requirements can change. For a payment deadline, disconnection, account balance or service appointment, use the latest instructions supplied directly by Fort Wayne City Utilities.
Editorial verification: September 12, 2026.