Melbourne Utilities: Bill Pay, Login & Phone 2026
City of Melbourne, Florida • utility billing customer guide
If you need to pay a City of Melbourne utilities bill, use Quick Pay, sign into the new billing portal, start water service, deal with a past-due account or speak with Utility Billing, start with the task-specific information below.
This guide is for Melbourne, Florida. The City’s utility billing operation primarily covers water, sewer and related municipal utility charges. Electric service is handled separately, so a power outage should not be reported to the water-billing office.
Melbourne Utility Billing Quick Answers
The City’s current Municipal Online Services portal includes Quick Pay for customers who only need to pay a bill and do not want to sign in.
To add a utility account to an online profile, keep the account number, customer number and last bill number from your statement available.
The City says accounts become past due if not paid within 25 days of the billing date and may then face late fees and service disconnection.
How to Pay a City of Melbourne Utility Bill
Melbourne offers Quick Pay, registered portal payment, AutoPay, phone payment, mail and in-person payment. Use Quick Pay when you only need to submit a bill payment; use a registered account when you want billing history, water-usage information or recurring-payment tools.
No login required. The current portal says you need your utility account number.
Use for account details, multiple accounts, billing statements, usage reports, eBilling and payment management.
The City’s automated payment system is available 24 hours a day. Convenience fees may apply.
Use the current bill and allow enough delivery time before the account becomes delinquent.
Utility Billing is on the first floor at 900 E. Strawbridge Ave., Melbourne, FL 32901.
After opening the official billing portal
- Choose Quick Pay if you only need to pay and do not want to sign in.
- Enter the utility account number shown on the bill.
- If you want account-management features instead, choose Sign In / Register.
- Review the convenience fee shown by the payment processor before completing a card or eCheck transaction.
- Submit the payment once and keep the confirmation until the balance updates correctly.
Quick Pay vs. Full Login
The current portal says only an account number is needed to begin. There is no need to create an online profile just to use Quick Pay.
Use a profile when you want eBilling, multiple accounts, billing history, water-usage reports or recurring-payment tools.
Online Payment in Five Steps
If you also manage another Florida municipal water account, the site’s Palm Coast Utilities payment and login guide explains that city’s separate Paymentus workflow and fees.
Melbourne Utilities Login and Portal Registration
The current Melbourne portal supports both Quick Pay and registered accounts. Registration is more useful when you want to view bills, manage more than one account, check online payment history or enroll in eBilling.
On the printed statement, look in the Account Number-Customer Number box. The first group is the account number.
The City says the last six digits in the same Account Number-Customer Number box are the customer number.
Melbourne’s registration instructions say the portal may ask for the account number, customer number and last bill number.
After opening the portal
- Choose Sign In / Register rather than Quick Pay.
- If you already registered in Municipal Online Services, use your existing credentials.
- If you are new, use the sign-up option and validate your email address.
- Add the utility account using the information from your latest bill.
- Once the account is linked, use the dashboard for bills, payments, water usage, eBilling and other account tools.
AutoPay Users From the Old Portal
Melbourne’s 2025 portal transition did not carry old AutoPay information into the new system. If you never re-enrolled after that transition, call 321-608-7100 or contact the City’s Utility Billing team rather than assuming an old automatic draft is still active.
If you prefer a utility system with a separate Quick Payment route, the Tallahassee Utilities bill pay and Quick Payment guide shows how another Florida municipal utility separates fast payment from full account management.
City of Melbourne Utilities Phone Numbers
Billing, balance, account access, new service, delinquent-account questions and sewer-credit help.
Automated payment line. The City notes that payment-processing fees may apply.
Dirty water, a street water leak, water/sewer break or repair issue during weekday Utilities Operations hours.
Use outside regular Utilities Operations hours and on holidays for urgent water or sewer issues.
Ask for the engineering technician if you need to confirm whether a property has City water and/or sewer service.
After opening the Utility Billing contact page
- Use 321-608-7100 for live billing or account help during business hours.
- Use 888-607-6745 when you only need the 24-hour automated payment system.
- For in-person help, note that Utility Billing is on the first floor of City Hall.
- New applications are accepted through 4:30 p.m., even though the billing office remains open until 5 p.m.
Start a New Melbourne Water Utility Account
Melbourne provides an online Application for Water Service. The City says online applications receive a response within two working days. Paper applications are also available in the City Hall lobby during application hours.
- Customer’s full legal name
- Exact service address
- Driver’s license or other identification
- Lease documentation for renters
- Proof of purchase for property owners
- Contact details for City follow-up
The City says online water-service applications normally receive a response within two working days.
Melbourne states that a $20 service initiation fee appears on the first utility bill.
The new-account page says deposit requirements vary. The current residential rate table lists $60 for water and $90 for sewer.
After opening the new-account page
- Open the Application for Water Service linked by the City.
- Enter the account holder’s name and service address.
- Attach identification plus the required lease or ownership documentation.
- Submit the application and watch for a response within two working days.
- If you need in-person help, go to City Hall before the 4:30 p.m. new-application cutoff.
For another Florida municipal water-and-wastewater account workflow, see the site’s Tampa Utilities customer portal and start-service guide.
Past-Due Melbourne Utility Bill and Reconnection
Melbourne’s current delinquent-account page is unusually direct: an account is considered past due if it is not paid within 25 days of the billing date. Past-due accounts are subject to late fees and service disconnection.
If payment has not been made within that period, the account is considered delinquent under the City’s current published rule.
The City says service resumes only after the past-due balance and a $30 reconnection charge have been paid.
After opening the delinquent-account page
- Compare the billing date on your statement with the City’s 25-day delinquency rule.
- If the account is already delinquent, confirm the current total balance before paying.
- If service has been disconnected, include the City’s current $30 reconnection charge in your planning.
- Call 321-608-7100 when timing is critical instead of assuming an online payment alone has completed restoration.
Current Melbourne Residential Water and Sewer Rates
Melbourne’s official rate table separates customers inside the City from customers in outside service areas. That difference matters when comparing bills between nearby addresses.
Other Sewer Service Areas Listed by Melbourne
Current table lists $6.93 per 1,000 gallons and a $90 residential deposit.
Current table lists $14.33 per 1,000 gallons and a $90 residential deposit.
Current table lists $9.18 per 1,000 gallons and a $90 residential deposit.
Current table lists $6.25 per 1,000 gallons.
After opening the rate table
- Identify whether the service address is inside Melbourne or in an outside service area.
- Separate the monthly base rate from the per-1,000-gallon consumption rate.
- Use the sewer row that matches the actual service territory on your account.
- Compare those rates with the gallons and service lines shown on your own bill.
Melbourne Sewer Credit for a Leak or Pool Fill
Melbourne allows a sewer-charge adjustment in some cases when unusually high water use did not enter the sanitary sewer system. This is not a general high-bill forgiveness program.
To qualify, consumption must exceed the previous six-month average by 100% of that average.
The account holder must submit the written credit request within 60 days of the bill being disputed.
Melbourne limits qualifying sewer adjustments to one in a 12-month period.
Documentation Melbourne Requires
- Completed Request for Sewer Credit application
- Copy of repair bill when applicable
- Pool contract when applicable
- Statement explaining when and how the repair was made
After opening the sewer-credit page
- Check whether the excess water stayed out of the sanitary sewer.
- Compare the high consumption with your previous six-month average.
- Gather the repair bill, pool contract or written repair explanation.
- Open and complete the City’s Request for Sewer Credit form.
- Submit within 60 days of the bill date and contact Utility Billing about payment arrangements while the application is under review.
Help Paying a Melbourne Water Bill
Melbourne publishes a local assistance list rather than one City-run universal hardship grant. Eligibility varies by ZIP code, household circumstances and the organization providing funds.
Available 24/7 for referral information. Dial 211 or call 321-632-6688.
Serves Brevard County residents. The City’s current assistance page lists 321-633-2007.
The City’s list identifies Melbourne-area assistance from Pineda Causeway to Sebastian River at 321-724-0494, subject to screening.
The City’s current list identifies service for Melbourne and Beachside residents at 321-727-8581.
After opening the assistance list
- Find organizations serving your ZIP code or household situation.
- Check whether the provider requires an appointment, walk-in visit or phone screening.
- Prepare the paper bill, photo ID or other documents specifically requested by that organization.
- Call before traveling because funding and eligibility can change.
- If your City account is already close to disconnection, also call Utility Billing at 321-608-7100.
Water Leak, Dirty Water or Sewer Break: Who to Call
Utility Billing handles the account. Utilities Operations handles field problems. Calling the correct division matters when water is running in the street or the issue is a water-quality or sewer-service problem rather than a bill.
Use for dirty water, a street water leak, water/sewer break or repair issue Monday-Friday from 7:30 a.m.-4:00 p.m.
Use for urgent water or sewer problems outside the regular Utilities Operations schedule.
Use for the bill, account, new service, delinquency, payment or sewer-credit question rather than a field repair.
After opening the Public Works & Utilities FAQ
- Find the question that matches the field problem: dirty water, water leak, water/sewer break or service availability.
- Use 321-608-5130 during the weekday Utilities Operations schedule.
- Use 321-255-4622 after hours and on holidays when the issue is urgent.
- For billing rather than operations, return to Utility Billing at 321-608-7100.
Melbourne Utility Billing Office, Address & Hours
Melbourne, FL 32901
Billing hours: Monday-Friday, 8:30 a.m.-5:00 p.m.
New applications: accepted through 4:30 p.m.
Melbourne, FL 32902-0012
Use the account information and payment coupon from the current bill and allow enough time for delivery.
Related Utility Billing Guides
If you manage another municipal utility account, these previously published guides cover similar payment, login and water-service tasks without assuming every city uses the same portal or fee structure.
Melbourne Utilities FAQs
1. What is the City of Melbourne Utility Billing phone number?
Call 321-608-7100 for live Utility Billing help Monday-Friday from 8:30 a.m.-5:00 p.m. Use 888-607-6745 for the City’s 24-hour automated payment system.
2. Can I pay a Melbourne utility bill online without logging in?
Yes. The current City of Melbourne Municipal Online Services portal includes Quick Pay. The portal says you only need your utility account number to begin and no login is required.
3. What information do I need to register for Melbourne’s utility portal?
Melbourne’s registration guidance says to keep your account number, customer number and last bill number available. The account number is the first group in the Account Number-Customer Number box; the customer number is the last six digits.
4. Does Melbourne charge a convenience fee for online utility payments?
Yes. The City says its payment processor charges a convenience fee for credit-card and eCheck transactions. The City’s main billing page does not publish one fixed amount, so review the fee shown in the live portal before submitting payment.
5. What do I need to open a new Melbourne water account?
Prepare the customer’s full name, service address, driver’s license or other ID, and documentation showing a lease or property ownership. Melbourne says online applications normally receive a response within two working days, and a $20 service-initiation fee appears on the first bill.
6. When is a City of Melbourne utility account considered past due?
The City’s current Delinquent Accounts page says an account is past due when it is not paid within 25 days of the billing date. Past-due accounts are subject to late fees and disconnection.
7. What is Melbourne’s water reconnection charge after nonpayment?
Melbourne currently states that service is resumed only after the past-due balance and a $30 reconnection charge have been paid. Call Utility Billing when service restoration is time-sensitive.
8. What are Melbourne’s current residential water and sewer rates?
The current City rate table lists water inside Melbourne at a $10.88 monthly base plus $6.22 per 1,000 gallons and sewer inside Melbourne at a $15.59 monthly base plus $9.02 per 1,000 gallons. Outside-service-area rates are different.
9. Can I get a Melbourne sewer credit after a leak or pool fill?
Possibly. The excess water must not have entered the sanitary sewer, consumption must meet the City’s threshold, and the written request must be submitted within 60 days with required documentation. Adjustments are limited to once in 12 months.
10. Who do I call for a Melbourne water line break or dirty water?
Call Utilities Operations at 321-608-5130 Monday-Friday from 7:30 a.m.-4:00 p.m. For urgent water or sewer problems after hours or on holidays, call 321-255-4622.
Accuracy and Official-Source Note
This page is an independent utility-information guide. It organizes current information from the City of Melbourne Utility Billing, Public Works & Utilities and Municipal Online Services pages so users can reach the correct payment, account, service or emergency route more quickly.
Portal screens, processor fees, rates, office hours, assistance availability and account rules can change. For a live balance, payment status, disconnection, reconnection or application decision, follow the current instruction displayed by the City of Melbourne or its authorized payment portal.
Editorial verification date: September 12, 2026.