Palm Coast Utilities: Pay Bill, Login & Phone 2026
City of Palm Coast Utility Department • Florida customer help
If you need to pay a City of Palm Coast utility bill, log in to Paymentus, start or stop service, deal with a high sewer bill or speak with Customer Service, the most useful official routes are collected below.
Palm Coast’s Utility Department operates drinking water, wastewater and reclaimed-water systems. The City’s utility billing operation can also include solid-waste and stormwater charges, so a Palm Coast utility bill may contain more than water and sewer.
Palm Coast Utility Quick Answers
Paymentus provides a one-time payment route. The portal says all you need to begin is the full account number from your utility bill.
Paymentus specifically tells customers scheduled for shutoff to contact Palm Coast Customer Service at 386-986-2360 with the payment confirmation number.
Palm Coast’s Utility Department describes its core systems as water, wastewater and reclaimed water. City guidance points power-outage customers to Florida Power & Light during storm events.
How to Pay a City of Palm Coast Utility Bill
Palm Coast accepts online, automated-phone, bank bill-pay, mail, drop-box and in-person payments. Payment fees vary enough that choosing the method before you pay can save money.
Use your full account number. Utility card/digital-wallet payments carry a $1.95 transaction fee; ACH/eCheck is $0.43.
Use for account management, saved payment methods, notifications, one-time payments and AutoPay.
Available 24/7 for payment. The City lists $0.43 for checking and $1.95 for credit/debit card transactions.
The City lists this as a no-service-fee option. Use your full utility account number and the City’s 160 Lake Avenue mailing address.
Mail a check or money order with the account number. The City lists these as no-processing-fee methods.
Cash and check have no service fee. In-person utility credit/debit payments carry a 3.5% fee with a $2.50 minimum.
Payments placed in the secure drop box are posted the next business day.
After opening the Palm Coast payment-options page
- Choose AutoPay, one-time payment, Customer Portal, phone, bank bill pay, mail or in-person payment.
- Keep your full utility account number available; Palm Coast requires it for several payment methods.
- Compare the current processing fee before choosing card versus checking-account payment.
- If the payment is urgent, use a method that provides a confirmation instead of relying on mail or the after-hours drop box.
- Keep the confirmation until the account reflects the payment.
One-Time Payment Without Creating an Account
Palm Coast’s authorized Paymentus portal includes a Make One Time Payment option. Registration is not required; the portal says you need the account number shown on your paper bill.
Official Palm Coast Paymentus PortalAfter opening the Paymentus portal
- Choose the one-time payment route if you do not need full account login.
- Enter the full utility account number from your Palm Coast bill.
- Review the account and amount before entering a card or bank account.
- Submit the payment once and wait for the confirmation number.
- If you are scheduled for shutoff, call 386-986-2360 afterward and give Customer Service the confirmation number.
2026 Palm Coast Utility Payment Fees
ACH or eCheck is listed at $0.43 per transaction. The maximum online utility-bill payment is $10,000.
Credit-card AutoPay carries a $1.95 fee each month when the payment is drafted.
This is the City’s currently published Customer Service credit/debit processing fee.
The City also lists checking-account AutoPay as a no-processing-fee option.
Palm Coast Utility Login and Paymentus Account
Login is more useful than guest payment when you need to manage AutoPay, store a payment method, receive bill notifications or retrieve older bills.
Palm Coast says the account portal stores PDF copies of the previous 12 months of utility bills. That makes the portal especially useful when you are comparing water consumption, checking a high-bill pattern or documenting charges.
Use the registered Paymentus account when you want complete account-management features.
Paymentus provides a password-recovery route. Avoid creating multiple registrations for the same account unless instructed.
After opening the customer portal
- Choose Login if you already registered, or Register Now if you need portal access.
- Use the email address associated with your Paymentus profile.
- Once signed in, confirm the utility account and service address.
- Use the account tools for bills, payment methods, eBill or AutoPay.
- If access fails, try password recovery before calling Customer Service.
AutoPay Requirements
Palm Coast says the utility account must have a zero balance before AutoPay enrollment. You also need the full account number and a registered Customer Portal account.
AutoPay begins with the next billing cycle. Using a checking account avoids the City’s processing fee; using a credit card currently adds $1.95 when the monthly payment is drafted.
Palm Coast Utilities Phone Number, Email and Contact Help
Utility billing, service questions, payment issues and account help.
The City’s automated payment system is available 24/7 through the main Customer Service number.
Best for non-urgent utility and billing questions that do not require immediate service restoration.
Use for utility billing questions, payment arrangements, deposit-refund requests and service concerns.
After opening Palm Coast Connect
- Choose the utility or billing category that matches your issue.
- For billing questions, include the service address or account number requested by the City.
- Choose the specific issue, such as payment arrangement, deposit refund, disconnection, high bill or wastewater concern.
- Submit the case and sign in if you want to track its status.
- For an urgent service or safety problem, call rather than waiting on an ordinary billing case.
Start, Stop or Transfer Palm Coast Utility Service
The City’s current New Service Application handles requests to start service and also provides routes to turn off service. The Customer Service page describes new utility setup as covering water, sewer and trash.
Before Starting a Request
- Know the exact service address.
- Decide the requested start or stop date.
- Have the account-holder’s contact information ready.
- Create or sign in to a Palm Coast online account.
- Check whether the property is inside City limits.
- Review current rates before assuming all addresses pay the same amount.
After opening the New Service Application
- Create a Palm Coast account or sign in; the City currently requires sign-in before applying.
- Choose the service action appropriate for the property.
- Enter the service-address and requested-date information shown by the application.
- Complete any account-holder details and supporting information requested for that property.
- Submit the request and use your signed-in account to monitor the resulting case or utility information.
Late Bill, Shutoff and Palm Coast Reconnection
Palm Coast’s 2025 utility-rate ordinance raised the late-payment charge to 1.5% of the bill with a $10 minimum. The City’s current Palm Coast Connect guidance also gives specific rules for disconnection and restoration.
Palm Coast Connect currently states that all nonpayment disconnections incur a $50 disconnection fee.
The City’s current case guidance also lists a $50 reconnection fee.
Palm Coast says residents scheduled for nonpayment disconnection receive notification one week before the scheduled cutoff. Same-day reconnection requests are currently available until 4:00 p.m.; requests received later are processed the following business day.
After opening Palm Coast Connect for a shutoff or reconnection issue
- Select Utility & Billing and locate the disconnection-related request.
- Include the full service address and account number requested by the City.
- If you already paid, keep the Paymentus confirmation number available.
- For same-day restoration, pay attention to the City’s current 4:00 p.m. cutoff.
- Call 386-986-2360 when the account is time-sensitive instead of relying only on an online case.
High Palm Coast Utility Bill: Check Sewer Usage First
Palm Coast made an important sewer-billing change on April 1, 2025. The previous 8,000-gallon sewer-usage cap was removed. The City now says all water passing through the home’s main meter is subject to sewer usage charges.
That matters if you irrigate a lawn from the main household water meter. Water used outside can still increase the sewer portion of the bill even though it did not physically enter the sewer system.
What to Check Before Reporting a High Bill
The customer portal stores PDFs of the prior 12 months of bills. Compare gallons used, not just the dollar total.
Main-meter irrigation can now increase wastewater usage charges because the former sewer cap is gone.
Palm Coast provides a leak-credit process for qualifying unusually high consumption.
Palm Coast Leak Credit
The City’s current Customer Service page says a one-time leak credit may be requested when consumption is four times higher than the customer’s normal usage. Eligibility is reviewed by the City.
Official Palm Coast Customer Service & Leak CreditAfter opening the Customer Service page for a leak credit
- Find the Leak Credit option in the utility-service section.
- Confirm that your consumption appears high enough to meet the City’s current threshold.
- Gather repair information or other documentation that explains the unusual usage.
- Submit the credit request through the City’s current process.
- Wait for the City’s eligibility review; submitting a request does not guarantee a credit.
Payment Arrangement When You Cannot Pay the Full Balance
Palm Coast C.A.R.E.S. says utility payment plans can run for up to six months. A household may qualify for one plan per year, and the City says missing a payment prevents another agreement.
If water service has already been disconnected, Palm Coast says a partial payment is required to restore service before the arrangement can begin. The payment arrangement still requires approval through the City’s case process.
Official Palm Coast C.A.R.E.S. Payment HelpAfter opening Palm Coast C.A.R.E.S.
- Review the City’s current payment-plan rules.
- Use the payment-plan case link if you need an installment agreement.
- Provide the utility account and service information requested by the case form.
- If service is already disconnected, follow the City’s partial-payment and restoration instructions first.
- Wait for approval; the plan is not active merely because a request was submitted.
When Can a Residential Deposit Be Returned?
Palm Coast says residential deposits are held for 23 months. If the customer has maintained the required good payment history, including no late fees during the previous two years, a deposit-refund request can be submitted for review.
When a customer moves out, the remaining deposit is applied to the final bill. If a credit remains afterward, the City says a refund check is mailed.
Palm Coast Utility Rates in September 2026
Palm Coast adopted phased utility-rate changes in Ordinance 2025-04. The amounts below are the inside-city rates effective October 1, 2025 and still in effect at this article’s September 12, 2026 review date.
- Monthly base charge: $25.92
- 0-5,000 gallons: $7.02 per 1,000 gallons
- 5,001-10,000: $7.72 per 1,000
- 10,001-20,000: $9.84 per 1,000
- Above 20,000: $12.63 per 1,000
- Monthly base charge: $25.46
- Residential usage: $6.59 per 1,000 gallons
- The prior 8,000-gallon sewer cap was removed April 1, 2025.
- Standard-meter base: $12.94
- 0-10,000 gallons: $7.72 per 1,000
- 10,001-20,000: $9.84 per 1,000
- Above 20,000: $12.63 per 1,000
- Monthly base charge: $10.15
- 0-10,000 gallons: $1.53 per 1,000
- 10,001-20,000: $2.25 per 1,000
- Above 20,000: $3.06 per 1,000
After opening Palm Coast’s utility-rate page
- Confirm whether you need inside-city or outside-city rates.
- Find the water meter size shown on the account or bill.
- Review both the monthly base charge and usage charge.
- For wastewater, remember that Palm Coast removed the former 8,000-gallon residential sewer cap in 2025.
- If reading after October 1, 2026, use the updated rate shown by the City rather than the September 2026 amounts above.
Water Emergencies, Boil Notices and PEP Alarms
Palm Coast monitors its utility systems around the clock. Water-pressure loss, a pipe break, power loss or scheduled repair can trigger a precautionary boil-water notice.
The City says affected customers may receive individual door notices when an event is small. Larger events can be announced through City communications, media releases, email, social media and the City’s website.
After opening the boil-water notice page
- Check the active-notices section for your street or neighborhood.
- Do not rely on an old notice without checking whether it has been rescinded.
- Follow the City’s current precautions while the notice is active.
- Return to the page for the rescission notice before resuming normal use.
PEP System Alarm
Some Palm Coast properties use a PEP wastewater system. If its red light illuminates and the audible alarm sounds, the City’s current Palm Coast Connect instructions say to press the alarm-silence button on the bottom of the panel and submit a service case so a technician can be dispatched.
Current Watering Restriction
At this September 2026 review, Palm Coast is displaying a Phase III Water Shortage restriction affecting Flagler County, with landscape irrigation limited to one day per week. Because drought restrictions can change, check the current City notice before setting an irrigation schedule.
Palm Coast Utility Office Address and Map
Current City utility and Customer Service pages direct customers to Palm Coast City Hall for in-person billing and service help.
Palm Coast, FL 32164
Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
customer-service@palmcoastgov.com
A secure after-hours utility-payment drop box is available at the front entrance; drop-box payments post the next business day.
Related City Utility Guides
Palm Coast is primarily a water, wastewater and reclaimed-water utility rather than an electric utility. If you manage accounts elsewhere, these existing city-utilities.org pages explain comparable municipal billing and service systems.
Palm Coast Utilities FAQs
1. What is the City of Palm Coast Utility phone number?
Palm Coast Customer Service is 386-986-2360. Staffed office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The same number provides access to the City’s automated utility-payment system 24/7.
2. Can I pay a Palm Coast utility bill online without registering?
Yes. The authorized Paymentus portal offers a one-time payment option without registration. Paymentus says you need the full account number from your utility bill to begin.
3. What can I do after logging in to the Palm Coast Paymentus portal?
The registered portal can be used for utility payments, saved payment methods, AutoPay, bill notifications and eBill. Palm Coast also says the portal stores PDF copies of the previous 12 months of bills.
4. What are the Palm Coast utility payment fees in 2026?
Online utility credit/debit/digital-wallet payments are currently $1.95 per transaction and ACH/eCheck is $0.43. In-person utility card payments are 3.5% with a $2.50 minimum. Cash, check, money order, bank bill pay and checking-account AutoPay are listed as no-processing-fee options.
5. How long does an online Palm Coast utility payment take to post?
Paymentus currently says payments made before midnight post to the account the next day, while payments made after midnight may take up to 48 hours. If you are scheduled for shutoff, call 386-986-2360 with the confirmation number.
6. What is required to enroll in Palm Coast utility AutoPay?
Palm Coast says the account must have a zero balance, you need the full account number and you must register through the secure customer portal. Checking-account AutoPay has no processing fee, while credit-card AutoPay currently carries a $1.95 monthly processing fee.
7. Why can a Palm Coast sewer bill rise when I use water for lawn irrigation?
Since April 1, 2025, Palm Coast no longer caps residential sewer usage at 8,000 gallons. Water passing through the main household meter is now subject to sewer usage charges. The City recommends considering a separate irrigation meter, which is not subject to wastewater usage charges.
8. Can Palm Coast Utilities put a past-due balance on a payment plan?
Palm Coast C.A.R.E.S. says approved utility payment plans can run for up to six months, with one plan per household per year. If a payment is missed, the City says no additional agreement will be made. Approval requires an online case.
9. When can I request the return of a Palm Coast utility deposit?
Palm Coast says residential deposits are held for 23 months. Customers with qualifying payment history and no late fees during the previous two years may submit a deposit-refund request for review. When moving out, the deposit is applied to the final bill.
10. Does the City of Palm Coast Utility Department handle electric power outages?
No. The City Utility Department’s core systems are drinking water, wastewater and reclaimed water. Palm Coast’s power-outage guidance references Florida Power & Light for electric outages, so a loss of electricity should not be reported as a City water-billing issue.
Official Source and Accuracy Note
This page is an independent utility-information guide. It does not process Palm Coast payments, access utility accounts, approve credits or payment plans, submit service requests or restore disconnected service.
Current information was reviewed against the City of Palm Coast Utility Department, Customer Service, Billing and Payment Options, Paymentus, Palm Coast Connect, Palm Coast C.A.R.E.S., Utility Rates, New Service Application, boil-water notices and Ordinance 2025-04.
Payment fees, rate schedules, drought restrictions, service rules and portal screens can change. Palm Coast has already announced another utility-rate adjustment beginning October 1, 2026, so readers checking rates after that date should use the City’s live rate page.
Editorial verification date: September 12, 2026.